9 Replies Latest reply: Jun 8, 2012 7:01 AM by walker_riddley RSS

    Images sorted in collections are gone

    nagrafik Community Member

      It happened to us already several times that images we sorted into different collections suddenly do not longer belong to the collection. E.g. a collection containing about 125 images on one day does only contain 20 images on the next day. All others are gone (not deleted, but they do not longer belong to the collection) and there is no way to get them back to the collection but to sort them manually again.

      Why does this happen and how can we avoid it? It happened to different collegues already (on different computers - all using Adobe CS5.5)

      I hope to get an answer to that soon. We love the collection function but if it does not work correctly, there is no use for us...

      Thanks and greetings from Berlin!

      Claudia