10 Replies Latest reply on Apr 21, 2012 3:45 PM by AntD00d

    Flash Player plugin v10.3.183.18 not installed in old Mac OS X 10.5.8's Safari v5.0.6?

    AntD00d Level 1

      Hello.

       

      I have a client's Mac OS X 10.5.8 with all the latest updates. His Flash Player plugin v10.3.183.18 does not show up in his old Safari v5.0.6. It works fine in old Firefox v3.6.28 though. And yes, I redownloaded and reinstalled Flash Player plugin. What's wrong?

       

      Thank you in advance.

        • 1. Re: Flash Player plugin v10.3.183.18 not installed in old Mac OS X 10.5.8's Safari v5.0.6?
          Sunil_Bhaskaran Adobe Employee

          Could you please check if JavaScript is enabled?

          Click Safari > Preferences > Security.

          • 2. Re: Flash Player plugin v10.3.183.18 not installed in old Mac OS X 10.5.8's Safari v5.0.6?
            AntD00d Level 1

            Sunil_Bhaskaran wrote:

             

            Could you please check if JavaScript is enabled?

            Click Safari > Preferences > Security.

            JS option was already enabled. I also noticed Safari's extension list was empty. I assume Flash should be in here to work. Weird that my install did not show any errors. Maybe it only installed for Firefox v3.6.28 and not Safari? I assume Flash v10.3 will still work for Safari.

            • 3. Re: Flash Player plugin v10.3.183.18 not installed in old Mac OS X 10.5.8's Safari v5.0.6?
              Sunil_Bhaskaran Adobe Employee

              What about Enable Plug-in option in the security tab?

              • 4. Re: Flash Player plugin v10.3.183.18 not installed in old Mac OS X 10.5.8's Safari v5.0.6?
                AntD00d Level 1

                Sunil_Bhaskaran wrote:

                 

                What about Enable Plug-in option in the security tab?

                It was already enabled. Where does Flash player plugin v10.3 files get installed for Safari?

                • 5. Re: Flash Player plugin v10.3.183.18 not installed in old Mac OS X 10.5.8's Safari v5.0.6?
                  Sunil_Bhaskaran Adobe Employee

                  Installed plug-ins are displayed in Safari's Help > Installed Plug-ins page.

                  You can locate them in the Library > Installed Plug-ins folder.

                   

                  Thanks,

                  Sunil

                  • 6. Re: Flash Player plugin v10.3.183.18 not installed in old Mac OS X 10.5.8's Safari v5.0.6?
                    AntD00d Level 1

                    Sunil_Bhaskaran wrote:

                     

                    Installed plug-ins are displayed in Safari's Help > Installed Plug-ins page.

                    You can locate them in the Library > Installed Plug-ins folder.

                     

                    Thanks,

                    Sunil

                    Safari's Help > Installed Plug-ins page was blank.

                     

                    I don't see an "Installed Plug-ins" folder in Library. Hmm, weird. Does Mac OS X 10.5.8 have this by default?

                    • 7. Re: Flash Player plugin v10.3.183.18 not installed in old Mac OS X 10.5.8's Safari v5.0.6?
                      Sunil_Bhaskaran Adobe Employee

                      Ideally the Installed Plug-in page should display the plug-ins.

                      There was a mistake in the folder name that I mentioned. It's Library > Internet Plug-ins.

                      I see it in Mac 10.6.

                       

                      Thanks,

                      Sunil

                      • 8. Re: Flash Player plugin v10.3.183.18 not installed in old Mac OS X 10.5.8's Safari v5.0.6?
                        AntD00d Level 1

                        Sunil_Bhaskaran wrote:

                         

                        Ideally the Installed Plug-in page should display the plug-ins.

                        There was a mistake in the folder name that I mentioned. It's Library > Internet Plug-ins.

                        I see it in Mac 10.6.

                         

                        Thanks,

                        Sunil

                        I see a "Flash Player.plugin" file in there installed from last night so it did install. Now, why is it not working in Safari? I also did not see a Flash Player plugin in its disabled plugins folder so it is not disabled. Weird.

                         

                        Also, that was in the root's Library. Local home's Library was empty.

                        • 9. Re: Flash Player plugin v10.3.183.18 not installed in old Mac OS X 10.5.8's Safari v5.0.6?
                          AntD00d Level 1

                          Updates since I had more free time on a CATurday. I found a Flash uninstaller from Adobe's KB web site so I downloaded it, ran it, tested to see if Firefox said no Flash (confirmed), and then reinstalled Flash but it did not fix Safari's plug-in problem. I also noticed this in Mac OS X 10.5.8's console log during installation to launching Safari:

                           

                          4/21/12 12:09:08 PM authexec[816] executing /bin/rm

                          4/21/12 12:09:37 PM KernelEventAgent[26] tid 00000000 received unknown event (12)

                          4/21/12 12:09:37 PM KernelEventAgent[26] tid 00000000 received unknown event (12)

                          4/21/12 12:09:46 PM authexec[840] executing /bin/sleep

                          4/21/12 12:09:46 PM authexec[843] executing /usr/sbin/chown

                          4/21/12 12:09:46 PM authexec[844] executing /bin/chmod

                          4/21/12 12:09:47 PM installdb[848] Opened receipt database on '/' with schema 17.

                          4/21/12 12:09:48 PM installer[846] Preparing volume "Macintosh HD" for installation

                          4/21/12 12:09:48 PM installer[846] Configuring volume "Macintosh HD"

                          4/21/12 12:09:48 PM installer[846] Configuring volume "Macintosh HD"

                          4/21/12 12:09:48 PM installer[846] Configuring volume "Macintosh HD"

                          4/21/12 12:09:49 PM installer[846] Free space on "Macintosh HD": 90.1 GB (96757755904 bytes).

                          4/21/12 12:09:49 PM installer[846] Create temporary directory "/private/tmp/Adobe Flash Player.pkg.846SWUcWA"

                          4/21/12 12:09:49 PM installer[846] Processing PlugIn:

                          4/21/12 12:09:49 PM installer[846]  Determining files to install

                          4/21/12 12:09:49 PM installer[846]  Configuring deferred files

                          4/21/12 12:09:49 PM installer[846]  Assembling temporary receipt

                          4/21/12 12:09:49 PM installer[846]  Performing pre-extraction actions

                          4/21/12 12:09:49 PM installer[846]  Creating destination path

                          4/21/12 12:09:49 PM installer[846]  Validating package payload

                          4/21/12 12:09:49 PM installer[846]  Starting file extraction

                          4/21/12 12:09:49 PM installer[846]  Starting file extraction

                          4/21/12 12:09:50 PM installer[846]  Performing post-extraction actions

                          4/21/12 12:09:50 PM installer[846]  Finishing receipt

                          4/21/12 12:09:50 PM installer[846] run postflight script for PlugIn

                          4/21/12 12:09:50 PM installer[846] run postflight script for PlugIn

                          4/21/12 12:09:52 PM installer[846] Removing temporary directory "/private/tmp/Adobe Flash Player.pkg.846SWUcWA"

                          4/21/12 12:09:52 PM installer[846] Finalize disk "Macintosh HD"

                          4/21/12 12:09:52 PM installer[846] Notifying system of updated components

                          4/21/12 12:09:52 PM installer[846] **** Summary Information ****

                          4/21/12 12:09:52 PM installer[846]   Operation      Elapsed time

                          4/21/12 12:09:52 PM installer[846] -----------------------------

                          4/21/12 12:09:52 PM installer[846]     extract      0.93 seconds

                          4/21/12 12:09:52 PM installer[846]        zero      0.01 seconds

                          4/21/12 12:09:52 PM installer[846]     install      1.08 seconds

                          4/21/12 12:09:52 PM installer[846]    validate      0.00 seconds

                          4/21/12 12:09:52 PM installer[846]          os      0.00 seconds

                          4/21/12 12:09:52 PM installer[846]      script      1.60 seconds

                          4/21/12 12:09:52 PM installer[846]     receipt      0.12 seconds

                          4/21/12 12:09:52 PM installer[846]        disk      1.01 seconds

                          4/21/12 12:09:52 PM installer[846]      config      0.02 seconds

                          4/21/12 12:09:52 PM installer[846] Finalizing installation.

                          4/21/12 12:09:52 PM authexec[857] executing /bin/rm

                          4/21/12 12:09:52 PM authexec[857] executing /bin/rm

                          4/21/12 12:09:54 PM authexec[858] executing /bin/cp

                          4/21/12 12:09:54 PM authexec[858] executing /bin/cp

                          4/21/12 12:09:59 PM [0x0-0x95095].com.adobe.flashplayer.installmanager[838] [Install Manager install succeeded]

                          4/21/12 12:09:59 PM [0x0-0x95095].com.adobe.flashplayer.installmanager[838] [Install Manager install succeeded]

                          4/21/12 12:10:05 PM /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder[631] StatusMonitor::volumesChangedCallBack returned -47

                          4/21/12 12:10:05 PM /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder[631] StatusMonitor::volumesChangedCallBack returned -47

                          4/21/12 12:10:19 PM Safari[865] *** WebKit discarding exception: <NSRangeException> *** -[NSCFArray objectAtIndex:]: index (0) beyond bounds (0)

                          4/21/12 12:10:19 PM Safari[865] *** WebKit discarding exception: <NSRangeException> *** -[NSCFArray objectAtIndex:]: index (0) beyond bounds (0)

                          4/21/12 12:10:32 PM Safari[865] *** -[NSCFArray objectAtIndex:]: index (0) beyond bounds (0)

                           

                          Note the last few lines. I wonder if those are causing Flash plugin not to show up in Safari.

                          • 10. Re: Flash Player plugin v10.3.183.18 not installed in old Mac OS X 10.5.8's Safari v5.0.6?
                            AntD00d Level 1

                            Wow, this is crazy. I figured out what happened. Disabling Java plugins in Mac OS X 10.5.8's Utilities' Java Preferences will remove ALL plug-ins in Safari. Why? I DON'T KNOW! [gets slimed] I don't know if this is a glitch on this old specific MacBook Pro (15"; 2008) or an actual bug on all Mac OS X 10.5.8 machines. It would be nice if someone else, with this OS version, to try it and see if it happens there. Also, root's Library for Internet Plugins don't change between Java Preferences' plugins toggles.

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