7 Replies Latest reply on Nov 5, 2014 12:43 PM by Sara.Forsberg

    Adobe CreatePDF Desktop Printer


      I have a subscription to Adobe CreatePDF.  I've downloaded the Adobe CreatePDF Desktop Printer and can see it in my list of printers.  However, when I try to print a doc using the Desktop Printer, the doc doesn't print and  I get 'error' under status.  I've tried reinstalling the Desktop Printer but that hasn't helped.  Can you advise?  

        • 1. Re: Adobe CreatePDF Desktop Printer
          dave_m_k Adobe Employee

          Good day,


          What OS are you using?


          Try this:

          1. Right-click on the Adobe CreatePDF Desktop Printer within your Printers Control Panel and choose Properties.
          2. Click the Ports tab
          3. A port labeled 'Internet Port' should be checked
          4. Click on this port and hit the 'Configure Port' button. 
          5. Make sure your Adobe ID (email address) and password are correctly entered
          6. Try to print a document from Notepad to the CreatePDF Desktop Printer.


          If you get a more specific error message, could you please share it?


          Hopefully we can get this resolved for you!


          Kind regards,


          1 person found this helpful
          • 2. Re: Adobe CreatePDF Desktop Printer
            Chesh_1 Level 1

            DavidThanks for getting back to me.  I've done what you suggest and it hasn't worked.  I'm attaching a screenshot of the error message I get when I try to 'use the same security setting for all users'.  Even if I uncheck this it still doesn't work.  The OS I'm using is IE9. Mary

            • 3. Re: Adobe CreatePDF Desktop Printer
              dave_m_k Adobe Employee

              Good day Mary,


              Unfortunately our forums no longer accept attachments from email.  You can post your screenshot if you log directly into the forum thread to reply.


              Internet Explorer 9 is a web browser.  Which version of Windows do you have installed?


              Kind regards,


              • 4. Re: Adobe CreatePDF Desktop Printer

                I had this same problem.  I'm running Windows 7, Service Pack 1.  That was the problem.  After countless times installing and uninstalling the Desktop Printer, with no success fixing the problem, I finally came across a notice from Adobe that Windows 7, Servicce Pack 1 is to blame.  The only fix is to go to Microsoft and download a hotfix for the issue.  Microsoft will email you a link to the hotfix.  The hotfix is downloaded as a zip file. I recommmend extracting it to your desktop and then double clicking the extracted file.  (The default extraction process wanted to dump it somewhere I couldn't ever find on my system.  That's why I recommend extracting to your desktop.) 


                After a system restart, the Desktop Printer should work just fine.  It did for me.


                This is the link Microsoft emailed to me:


                http://hotfixv4.microsoft.com/Windows%207/Windows%20Server2008%20R2%20SP1/sp2/Fix381852/76 00/free/437635_intl_x64_zip.exe


                You can also try searching for KB Article Number: 2616471


                Even though, this is a Microsoft issue, I'm very angry that Adobe doesn't have the courtesy to save us all a bunch of headache by including a disclaimer and/or instructions for the hotfix next to the install Desktop Printer instructions.  I mean, isn't the majority of Adobe's customers running Windows 7, Service Pack 1?  What a freaking waste of my time it was to go through this hassle.

                1 person found this helpful
                • 5. Re: Adobe CreatePDF Desktop Printer
                  dave_m_k Adobe Employee

                  Good day Ryan,


                  I can understand your frustration on this.  We have documented the issue within our knowledge base too.  MS has fixed the in a revised version of their SP1 release that's currently being distributed.  This issue is only affecting a fairly small potential set of customers--those that downloaded and installed the early build of Windows 7 SP1 and who are CreatePDF customers. 


                  Again, I'm sorry for the trouble this has caused you and I'm glad you're now up and running.


                  Please let me know if you have any questions.


                  Kind regards,


                  • 6. Re: Adobe CreatePDF Desktop Printer
                    Ryan.T.123 Level 1

                    Thank you for the follow up.  I was aware of the knowledge base article.

                    That is how I finally figured out how to address the issue.




                    Ryan T.




                    From: David Kastendick forums@adobe.com

                    Sent: Thursday, May 10, 2012 10:16 AM

                    To: Ryan.T.123

                    Subject: Adobe CreatePDF Desktop Printer



                    Re: Adobe CreatePDF Desktop Printer


                    created by David Kastendick <http://forums.adobe.com/people/dave_m_k> in *Adobe

                    CreatePDF* - View the full


                    • 7. Re: Adobe CreatePDF Desktop Printer
                      Sara.Forsberg Employee Moderator

                      The CreatePDF Desktop Printer has been retired. Please see https://forums.adobe.com/docs/DOC-5131 for more information.