1 Reply Latest reply: Apr 20, 2012 2:18 PM by dave_m_k RSS

    Error message when combining files

    ctuser

      For the past two days I have tried to combine files into one PDF file (which I've done successfully just last week). Now I'm getting the following message:

       

      "Your PDF conversion request failed.

      There was an unexpected problem while combining your files to a single PDF file.Please try again later."

      Does anyone know if there's a problem with the website? Or how to fix the issue?

       

      Thanks!

        • 1. Re: Error message when combining files
          dave_m_k Adobe Employee

          Good day,

           

          What kind of files are you trying to convert or combine?  We had a brief server outage on Wednesday, which may have coincided with the first time you received this error, but shouldn't have affected any conversions done yesterday or today.

           

          Kind regards,

          David