1 Reply Latest reply: Apr 20, 2012 2:18 PM by dave_m_k RSS

    Error message when combining files

    ctuser Community Member

      For the past two days I have tried to combine files into one PDF file (which I've done successfully just last week). Now I'm getting the following message:


      "Your PDF conversion request failed.

      There was an unexpected problem while combining your files to a single PDF file.Please try again later."

      Does anyone know if there's a problem with the website? Or how to fix the issue?



        • 1. Re: Error message when combining files
          dave_m_k Adobe Employee

          Good day,


          What kind of files are you trying to convert or combine?  We had a brief server outage on Wednesday, which may have coincided with the first time you received this error, but shouldn't have affected any conversions done yesterday or today.


          Kind regards,