1 Reply Latest reply: Apr 21, 2012 3:04 PM by Bill@VT RSS

    Can't create a PDF using "print" from Office 2010 w/ Acrobat 9.5.1 installed

    GaryJSO7

      I've been working on a lengthy Word document for the past three days, upgrading most of the inserted images and straightening out the formatting. Converting the entire 180-odd page document every time I made a few updates is a bit time-consuming. I also noticed that when I converted the entire document as a whole, the quality of some (not all) of the images in the document was significantly degraded. So I'd been using the Adobe Acrobat printer selection in Word to create single page pdf files, and then used the documents tab in Acrobat to insert the new page and delete the undesirable page.

      This was working fine for two days. Then I was attempting to print a page, and didn't notice the "Creating a PDF Document" window, nor did I see the requested filename in the target folder. I attempted to print the page a second time, but nothing happened. After closing several open pages, I found the "Creating a PDF Document" pop-up. But the progress bar was stuck at about 20% and never moved. Eventually I closed the pop-up and attempted to print again. The pop-up reappeared but stuck at 20%. Rebooted and got the same. I rebooted again and went into Program and Features and ran repair on both Office 2010 and Acrobat. No change.

       

      I'm operating Win 7 (64 bit) w/ SP1 on an AMD E-350 1.60Ghz processor w/ 8GB of ram. I'm using Office Professional Plus 2010 build 14.0.6112.5000 (32 bit). I've included the System Report below. The only trick I have left is to uninstall and reinstall, but hoping for a more specific solution. Any help would be appreciated.

       

      Available Physical Memory: 4194303 KB
      Available Virtual Memory: 1511340 KB
      BIOS Version: ALASKA - 1072009
      Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
      Version: 9.00.8112.16421 (WIN7_IE9_RTM.110308-0330)
      Creation Date: 2011/06/04
      Creation Time: 17:17:11
      Default Mail: Microsoft Outlook
      mapi32.dll
      Version: 1.0.2536.0 (win7_rtm.090713-1255)

      Graphics Card: AMD Radeon HD 6300 series Graphics
      Version: 8.17.10.1077
      Check: Not Supported
      Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:37
      Installed Acrobat: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe
      Version: 10.1.3.23
      Creation Date: 2012/04/04
      Creation Time: 01:53:54
      Locale: English (United States)
      Monitor:
      Name: AMD Radeon HD 6300 series Graphics
      Resolution: 1920 x 1080 x 60
      Bits per pixel: 32
      OS Manufacturer: Microsoft Corporation
      OS Name: Microsoft Windows Vista
      OS Version: 6.1.7601 Service Pack 1
      Page File Space: 4194303 KB
      Processor: AMD64 Family 20 Model 1 Stepping 0 AuthenticAMD ~1600 Mhz
      System Name: GARYSTOASTER-PC
      Temporary Directory: C:\Users\GARYST~1\AppData\Local\Temp\
      Time Zone: Eastern Standard Time
      Total Physical Memory: 4194303 KB
      Total Virtual Memory: 2097024 KB
      User Name: Garys Toaster
      Windows Directory: C:\Windows
      Installed plug-ins:
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\Accessibility.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:48
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\AcroForm.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:47
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\Annots.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:52
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\DigSig.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:47
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\EScript.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:51
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\IA32.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:51
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\ImageConversion.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:46
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\MakeAccessible.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:50
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\map2pdf\geo.api
      Version: 5.7.0.01
      Creation Date: 2011/06/08
      Creation Time: 12:35:30
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\map2pdf\geomark.api
      Version: 5.7.0.01
      Creation Date: 2011/06/08
      Creation Time: 12:35:30
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\map2pdf\jeo.api
      Version: 6.0.0.18
      Creation Date: 2011/06/08
      Creation Time: 12:35:30
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\PDDom.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:50
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\PPKLite.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:50
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\Preflight.api
      Version: 9.2.0 (065)
      Creation Date: 2012/04/19
      Creation Time: 22:26:45
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\reflow.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:49
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\SaveAsRTF.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:49
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\Search.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:57
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\TouchUp.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:49
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\Updater.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:48
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\weblink.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:48
      C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\WebPDF.api
      Version: 9.5.1.283
      Creation Date: 2012/04/19
      Creation Time: 22:26:45

        • 1. Re: Can't create a PDF using "print" from Office 2010 w/ Acrobat 9.5.1 installed
          Bill@VT CommunityMVP

          As far as the images are concerned, that may be a result of your choice of job settings. You may want to use the Press or Print option if the image quality is important. I assume you are talking about bit images in this case.

           

          As to the hangup, have you checked to see if AcroTray is active on your system? It may not be running as needed. In the meantime, try checking print to file and then opening that file in Distiller to complete the conversion to PDF.

           

          Before you ever try a reinstall, you need to do a repair first to see if that resolves the problem. There are a lot of unknowns about your exact process for the printing and your job settings that may be part of the problem. The rest of your system setup is useful in some cases, but did not help me see your problem.