Auto Update of 64 Bit Flash 11 on Vista Turns Zombie

[H-L-Smith]

Early this morning there was an update of Flash 11 on my Vista Home Premium system.  In this case, it was Flash 11, 64-Bit Plugin.  Everything went fine and it completed successfully.  However, Flash has disappeared from my system - kind of.  It's there and it's not there too.

The graphic below shows that my system thinks Flash 11 is installed.  However, nothing can find it including a file/directory search and my browser, which is Firefox in my case.  Note that the file size of the plugin install and the Flash 11 player updated a few days ago are now both zero.  The Flash help center can't find it either and thinks it's not installed on my system at all.

Anyone else having a similar problem?  All components of Flash 11 were working last night before the update.

Cheers,

Lonnie

[pwillener]

First question: can you actually see Flash content (e.g. the spinning red F at http://www.adobe.com/software/flash/about/)?

If not, then: what files do you have in

• C:\Windows\system32\Macromed\Flash ?
• C:\Windows\syswow64\Macromed\Flash ?

Regarding the size in the Programs and Features panel: this has always shown this way, as Flash Player is not an executable program (just a browser add-on).

[H-L-Smith]

The answer to the first question is that the Abobe help site does not see anything installed for Flash.  That is, the box is empty as if you have noting installed.

Here are the visual answers to the System32 and SysWOW64 questions:

Obviously, they are not empty, but noting in the OS or the Adobe help site sees the content here.

Thanks for responding.

[pwillener]

In Firefox type  about:plugins  into the address bar; does Shockwave Flash show as an enabled plugin?

Either way, try a clean install according to http://forums.adobe.com/thread/928315, then download and run the 64-bit installers from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#Install_in_a_...

[H-L-Smith]

Pat,

Yes, running the uninstall procedure in the discussion thread plus the manual actions you included did the trick.  I have two active users on my system, so I did the manual procedures (deleting %appdata%\Adobe\Flash Player + %appdata%\Macromedia\Flash Player) on both users just to be safe.

So, now I am back up and running.

Thanks for your help,

Lonnie