7 Replies Latest reply: May 5, 2012 11:18 AM by the_wine_snob RSS

    Premiere Elements 10 Operating Problems

    Alan B Baker

       

       

      I have just installed Photoshop Elements 10 & Premiere Elements 10 on my computer running Windows XP Pro - SP3, with 4 GB of memory.

       

      I am using a MS Optical Mouse which is working fine. I have the latest graphics driver installed as well as Microsoft DirectX - V9.0c.

       

      Photoshop Elements 10 seems to be working ok. However, Premiere Elements 10 has exhibited a number of problems. The most serious is the jerky and sometimes uncontrollable mouse movements which makes the program extremely difficult to use. The mouse inevitably locks up which requires that I reboot the system.

       

      Other than with PE10, the mouse works fine, even with PE V4 which is co-resident on the machine.

       

      Other symptoms (compared to the operation of PE – V4) are:

       

            ● When using the “Play” Option in the Monitor Section, the Current Time Indicator moves unevenly instead of smoothly, and

       

            ● Titles on title screens and titles under photographs appear very blurry during playback in the Monitor Section.

       

       

       

        Can anyone tell me what the problem is? I just want the program to work as well as PE-V4.

       

       

       

       

       

       

       

       

       

        • 1. Re: Premiere Elements 10 Operating Problems
          Steve Grisetti MVP

          Much depends on what kind of video you're editing and how your project is set up.

           

          What model of camcorder is your video coming from and what format and resolution is it?

           

          When you started your Premiere Elements project, which project settings did you select? If you selected the ideal project settings, you will NOT see red lines above the clips when you add them to your timeline. Is that the case in your project?

           

          Version 10 is actually much more powerful than version 4. However, until you set up your projects for certain video formats, some components and codecs are not installed. Once they are installed, version 10 should run at least as well as version 4 when editing the same format of video.

          • 2. Re: Premiere Elements 10 Operating Problems
            Alan B Baker Community Member

            I started a new project in PE10 using the default settings. The New Project Window shows:

             

               Project Settings: NTSC-DV-Standard 48kHz

             

            I first put a new Black Video into the timeline and then put in a title for the black video. I brought a single jpeg photo into the project that I have used in a previous movie (reduced resolution as you suggested) and put the photo into the timeline.

             

            I DO get the red line above the black video and the photo in the timeline as well as the somewhat erratic mouse movements.

            • 3. Re: Premiere Elements 10 Operating Problems
              Steve Grisetti MVP

              Where are you getting the black video?

               

              Have you ensured your photo is no larger than 1000x750 pixels in size?

               

              What happens after you render the timeline? (Press Enter -- the red lines above the clips turn green.)

               

              And please do check the Project Properties, under the Edit menu, and report them here.

               

              The more details you can offer, the more likely we can help.

              • 4. Re: Premiere Elements 10 Operating Problems
                Alan B Baker Community Member

                Where are you getting the black video?

                 

                                Project List  -> New Item Icon  -> Black video menu item

                 

                 

                 

                Have you ensured your photo is no larger than 1000x750 pixels in size? 

                 

                                            Yes

                 

                What happens after you render the timeline? (Press Enter -- the red lines above the clips turn green.)

                 

                                    Yes, the red line turns green

                 

                 

                 

                 

                And please do check the Project Properties, under the Edit menu, and report them here.

                 

                The more details you can offer, the more likely we can help.

                 

                       I have attached screen captures of all of the

                       Property Screens under Edit  -> Project Settings

                 

                 

                ProjectSettings-Capture.jpg

                 

                 

                 

                ProjectSettings-General.jpg

                 

                 

                 

                ProjectSettings-Playback.jpg

                 

                 

                 

                 

                ProjectSettings-VideoRender.jpg

                 

                 

                 

                 

                • 5. Re: Premiere Elements 10 Operating Problems
                  Steve Grisetti MVP

                  Once you've rendered your timeline and the lines above the clips turn green, are your playback issues resolved?

                  • 6. Re: Premiere Elements 10 Operating Problems
                    Alan B Baker Community Member

                    After rendering and the lines turn green,

                     

                        The Current Time Indicator moves much more smoothly, especially

                         in Sceneline view.

                     

                         Photos and their titles are a little sharper but still blurry, especially

                         in Play mode

                     

                         Mouse movements are a little more controllable but are still a

                         problem, especially in the Tasks area. It opens unwanted menus.

                     

                        Also, the system still locks up sometimes.

                    • 7. Re: Premiere Elements 10 Operating Problems
                      the_wine_snob Community Member

                      I would look over this ARTICLE, which starts as a checklist to get Premiere Elements working best, then moves onto tuning up your system and your OS, and then offers many links for troubleshooting crashes and hangs.

                       

                      For mouse response issues, the first two things that come to my mind are the mouse driver utilized, and then resource issues with the OS and system.

                       

                      Good luck,

                       

                      Hunt