Sounds weird. If you're using BCs mail make sure you're using mail.you-doamin.com for SMTP and not some external service. Otherwise, please test from webmail to webmail. Also, if you have further issues please post the domain here. You can use https://bitly.com/ if you don't want it to be indexed.
Thanks for the reply, we've tried both - our external service for another site works but BC's mail.domain.com.au doesn't work.
domain is www.greenlux.com.au / www.greenluxlighting.com.au
sales@ is an alias to another account. You can not send emial from alias to itself. Try sending from an actual account and see if that works.
that was an example, we used real accounts not aliases for testing.
we even created a new account and tried to send to its-self from webmail but the result was as above.
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I've made some changes to those accounts. Can you please test this again and get back to me?
just tested... still no change. tested in webmail & apple mail.
I spoke to one my colleagues and he's told me that this may be caused by that domain being redelegated to the old nameservers - http://whois.domaintools.com/greenlux.com.au
It's still using:
Name Server: ns01.businesscatalyst.com
Name Server: ns02.businesscatalyst.com
You need to change those to either ns1.worldsecuresystems.com and ns2.worldsecuresystems.com or use ns01.freshbusinesssuite.com and ns02.freshbusinesssuite.com
Hey mate, thanks I didn't know that.
Will update that and report back
are pointed to the same IP address? 220.127.116.11
EDIT: I've updated them anyway... see what happens.
Emails have started coming in now, strangely enough the name server change appears to have fixed it despite the matching IP addresses.
Thanks very much for your help.