Exception thrown while calling back a DSC componentcom/adobe/edc/policy/APSDocumentServicesManager

Hello Guys,

Please help to solve this issue, its marked as SEVERE and I am getting this issue in production environment.

I am getting no pointers to solve this issue.

Please Help .........

Regards--

Chalukya

Hi Neerav,

Thanks a lot for your reply ...

Please find the server log file at -

https://www.dropbox.com/s/ugc5zdavbobxj28/server.log

Here is the complete error part in server log file -

//-------------------------------------------------------------------------------------- 

2012-08-03 03:03:21,764 INFO  [com.adobe.idp.scheduler.jobstore.DSCJobStoreTX] Removed 0 stale fired job entries.

2012-08-03 03:03:21,764 INFO  [org.quartz.core.QuartzScheduler] Scheduler IDPSchedulerService_$_20 started.

2012-08-03 03:03:21,795 INFO  [com.adobe.idp.dsc.impl.DSCManagerImpl] Started services which need post-dsc-initialization (Scheduler, docmanager purge) successfully

2012-08-03 03:03:21,795 INFO  [com.adobe.idp.dsc.impl.DSCManagerImpl] Core Components started successfully

2012-08-03 03:03:21,905 INFO  [com.adobe.idp.dsc.startup.DSCStartupServlet] Install and start of components complete. Now starting core asynchronous services ...

2012-08-03 03:03:22,076 ERROR [STDERR] Aug 3, 2012 3:03:22 AM com.adobe.idp.scheduler.callback.ServiceCallbackHandler execute

SEVERE: Exception thrown while calling back a DSC componentcom/adobe/edc/policy/APSDocumentServicesManagerHome

2012-08-03 03:03:22,092 INFO  [org.quartz.core.JobRunShell] Job APS_PRINCIPALKEY_REKEY_JOB_GRP.APS_PRINCIPALKEY_REKEY_JOB threw a JobExecutionException:

org.quartz.JobExecutionException: java.lang.Exception: java.lang.IllegalStateException [See nested exception: java.lang.Exception: java.lang.IllegalStateException]

          at com.adobe.idp.scheduler.callback.ServiceCallbackHandler.execute(ServiceCallbackHandler.ja va:102)

          at org.quartz.core.JobRunShell.run(JobRunShell.java:202)

          at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:529)

Caused by: java.lang.Exception: java.lang.IllegalStateException

          at com.adobe.idp.scheduler.callback.ServiceCallbackHandler.execute(ServiceCallbackHandler.ja va:101)

          ... 2 more

Caused by: java.lang.IllegalStateException

          at com.adobe.idp.dsc.clientsdk.ServiceClientFactory$1.handleThrowable(ServiceClientFactory.j ava:69)

          at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:220)

          at com.adobe.idp.scheduler.callback.ServiceCallbackHandler.execute(ServiceCallbackHandler.ja va:87)

          ... 2 more

Caused by: java.lang.NoClassDefFoundError: com/adobe/edc/policy/APSDocumentServicesManagerHome

          at java.lang.Class.getDeclaredMethods0(Native Method)

          at java.lang.Class.privateGetDeclaredMethods(Class.java:2427)

          at java.lang.Class.getDeclaredMethods(Class.java:1791)

          at org.apache.commons.beanutils.MappedPropertyDescriptor$1.run(MappedPropertyDescriptor.java :342)

          at java.security.AccessController.doPrivileged(Native Method)

          at org.apache.commons.beanutils.MappedPropertyDescriptor.getPublicDeclaredMethods(MappedProp ertyDescriptor.java:337)

          at org.apache.commons.beanutils.MappedPropertyDescriptor.internalFindMethod(MappedPropertyDe scriptor.java:426)

          at org.apache.commons.beanutils.MappedPropertyDescriptor.findMethod(MappedPropertyDescriptor .java:500)

          at org.apache.commons.beanutils.MappedPropertyDescriptor.<init>(MappedPropertyDescriptor.jav a:103)

          at org.apache.commons.beanutils.PropertyUtilsBean.getPropertyDescriptor(PropertyUtilsBean.ja va:822)

          at org.apache.commons.beanutils.PropertyUtilsBean.isWriteable(PropertyUtilsBean.java:1235)

          at org.apache.commons.beanutils.PropertyUtils.isWriteable(PropertyUtils.java:456)

          at com.adobe.idp.dsc.component.impl.DefaultPOJOServiceInstanceFactory.createInstance(Default POJOServiceInstanceFactory.java:132)

          at com.adobe.idp.dsc.invocation.impl.InstancePerRequestStrategy.getInstance(InstancePerReque stStrategy.java:56)

          at com.adobe.idp.dsc.invocation.impl.InstanceAccessorFactory.getInstanceForInvocation(Instan ceAccessorFactory.java:55)

          at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.allocateInstance(Invocat ionStrategyInterceptor.java:91)

          at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStra tegyInterceptor.java:54)

          at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)

          at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateIntercep tor.java:37)

          at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)

          at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterc eptor.java:188)

          at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)

          at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)

          at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)

          at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)

          at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:129)

          at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessage Receiver.java:93)

          at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:22 5)

          at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispat cher.java:66)

          at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)

          ... 3 more

Caused by: java.lang.ClassNotFoundException: IDPSchedulerService_Worker-1Class name com.adobe.edc.policy.APSDocumentServicesManagerHome from package com.adobe.edc.policy not found.

          at com.adobe.idp.dsc.DSContainerSearchPolicy.searchClassUsingParentFirst(DSContainerSearchPo licy.java:245)

          at com.adobe.idp.dsc.DSContainerSearchPolicy.findClass(DSContainerSearchPolicy.java:198)

          at org.ungoverned.moduleloader.ModuleClassLoader.loadClass(ModuleClassLoader.java:161)

          at java.lang.ClassLoader.loadClass(ClassLoader.java:247)

          ... 33 more

//--------------------------------------------------------------------------------------

Thanks --

Chalukya

Hi Neerav,

I am not aware of customer support case, will request concerned person to do the same.

Will update you ASAP.

Thanks and Regards,

Chalukya.