4 Replies Latest reply on Oct 8, 2012 11:17 AM by Frustrated in AZ

    Missing ebook

    timscharlton

      Hi to all Users of Adobe Digital Editions,

       

      I have recently moved my ADE Library from one computer (OS:Vista) to another (OS: Windows 7).  I transferred my library across to the Windows 7 computer and successfully registered it with Adobe AIR and the Adobe Digital Editions.  I can open the free content and one book I purchased.  However I am unable to open another purchased book (this cost me about $200 to purchase).  The library window shows the front cover but I cannot open it and is has "Missing"across the front cover.    Has anyone had this sort of problem and been able to solve it.

       

      I am very disappointed that there is no way to access help from Adobe unless I call them on an International number at Pacific Time.  I cannot see any facility to send an email question to them.  Any solutions for this?

       

      cheers,

      Tim

        • 1. Re: Missing ebook
          JuleMK

          I have just encountered a similar problem on my Mac. I bought an ebook which came with ADE. I was able to read it, no problem. Then I upgraded the Mac (after backing up everything) from OSX 10.5.8 to OSX 10.6.8; and now ADE cannot see the ebook, though it is where it should be! Evidently the link has been broken by the upgrade, but how can I repair it?

           

          This is my first venture into the world of ebooks - and I am not impressed!

           

          JMK

          • 2. Re: Missing ebook
            Jim_Lester Level 4

            If it says missing, then ADE can't find the file.  You should bring up the info dialog (select it and press ctrl+i) to see where it thinks the file is, and try to look for it there on the old computer.

            • 3. Re: Missing ebook
              JuleMK Level 1

              I'd better explain that with me there's no 'old computer', it's the same one with an upgraded OS. Also, I knew exactly where the file was, though ADE didn't! I had a look round various possible sources of advice on the web; some suggested that I rerun the .acsm file used to install the ebook, but it was not in the ADE directory. I did come across a new version of ADE itself (2.0) so I installed that; and while it was downloading I noticed that the .acsm file I needed was still in the 'downloads' folder. So when ADE was installed, I reran the .acsm file, and a second copy of the ebook appeared in ADE and I could read it! I deleted the 'missing' ebook and all was well.

              • 4. Re: Missing ebook
                Frustrated in AZ Level 4

                For future reference, the 'ascm file you saw is not the ebook.  It's merely

                a pointer to where the ebook is or was stored.  DE uses that information to

                go and get it.  Most of the time, when you're doing a direct transfer, the

                'ascm' file will disappear after the ebook has been retrieved by DE

                 

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