3 Replies Latest reply on Apr 29, 2012 6:15 AM by Steve Grisetti

    Starting Over

    Randall Renn

      Newby trying to start over.

       

      I'm trying to download my existing Catalog (~11 Gb).  I'm trying to get all of my computer's file in a more organized fashion before reloading into the online catalog. I think I now understand the Catalog/Album relationship.

       

      Near the end of each successive attempt. I've  encountered:

       

      "Backup/Sync may have encountered some issues in the last cycle. Please check for warnings in Elements Organizer."

             and

      "Runtime Error!  Program: ...dobe\Elements 9 Organizer\ElementsOrganizerSync\Agent.exe   abnormal program termination"

       

      Thanks for any help!  Signed "Ball in High Weeds" - Randall

        • 1. Re: Starting Over
          Steve Grisetti Adobe Community Professional

          What operating system are your running? 64-bit or 32-bit?

           

          How fast is your processor, how much RAM do you have and how much free, clean, freshly defragmented free space is on your hard drive?

           

          Are you working with only one hard drive? If not, how is your second drive attached.

           

          Also, you say you're "starting over". Does this mean that you've already had the programs installed once and that they used to work?

           

          Any other details you can provide might be helfpul.

          • 2. Re: Starting Over
            Randall Renn Level 1

            Steve,

             

            I'll  try my best to explain my current situation.

             

             

            Q1.  What operating system are your running? 64-bit or 32-bit?

            A1.  The following is displayed by running winver:

            "Windows XP Professional"

             

            Versin 5.1 (Build 2600.xpsp_spp3_gdr.111025-1629 : Service Pack 3)

            Copyright 2007 Microsoft Corporation

             

            Physical memory available to Windows:  1,046,620 KB

             

            Q2.  How  fast is your processor, how much RAM do you have and how much free, 

            clean, freshly de-fragmented free space is on your hard drive?

             

            A2.  From msinfo32, the following:

            OS Name    Microsoft Windows XP Professional

            Version    5.1.2600 Service Pack 3 Build 2600

            OS Manufacturer    Microsoft Corporation

            System Name    DELL-8400

            System Manufacturer    Dell Inc.

            System Model    Dimension 8400

            System Type    X86-based PC

            Processor    x86 Family 15 Model 3 Stepping 4 GenuineIntel ~3192 Mhz

            BIOS Version/Date    Dell Inc. A03, 10/11/2004

            SMBIOS Version    2.3

            Windows Directory    C:\windows

            System Directory    C:\windows\system32

            Boot Device    \Device\HarddiskVolume1

            Locale    United States

            Hardware Abstraction Layer    Version = "5.1.2600.5512 (xpsp.080413-2111)"

            User Name    DELL-8400\Randall

            Time Zone    Eastern Daylight Time

            Total Physical Memory    1,024.00 MB

            Available Physical Memory    509.31 MB

            Total Virtual Memory    2.00 GB

            Available Virtual Memory    1.96 GB

            Page File Space    3.90 GB

            Page File    C:\pagefile.sys

             

             

            Q3.  Are you working with only one hard drive? If not, how is your second drive

            attached.

            C: -->

            Type:  Local Drive

            File system: NFTS

            Used space:  42,895,507,456 bytes (39.9 GB)

            Free space:  46,233,591,808 bytes (43.0 GB)

            Capacity: 89,129,099.264 bytes  (83.0 GB)

             

             

            d:  -->  DataPartition

            Type:  Local Drive

            File system: NFTS

            Used space:  8,277,123,072 bytes (7.70 GB)

            Free space:  62,624,755,712 bytes (58.3 GB)

            Capacity: 70,901,878,784 bytes  (66.0 GB)

             

            l:  -->  HP SimpleSave (HP External Hard Drive (320 GB)

            Type:  Local Drive

            File system: NFTS

            Used space:  211,143,647,232 bytes (196 GB)

            Free space:  108,225,335,296 bytes (100 GB)

            Capacity: 319,368,982,528 bytes  (297.0 GB)

             

            m: -->PhotoShop  (Western Digital external hard drive)

            Type:  Local Drive

            File system: NFTS

            Used space:  12,239,351,808 bytes (11.3 GB)

            Free space:  66,402,549,760 bytes (61.8 GB)

            Capacity: 78,641,901,568 bytes  (73.2 GB)

             

             

             

            Q4.  Also,  you say you're "starting over". Does this mean that you've already

            had  the programs installed once and that they used to work?

             

            I have an active account "renn@bellsouth.net"  PW "r7e3n6n6"

            I started uploading files to my 20GB account not understanding the linkage

            between the local files and on-line files.  The files were poorly organized on

            my end and generically named.  I was using the larger external hard drive for

            all of my locally stored pictures.

             

             

            Q5. Any other details you can provide might be helpful.

            Due to a traumatic brain injury (anoxic heart attack) on 09-04-2007, my memory,

            planning and organization skills have been dramatically affected (but

            improving). I do not fully understand the "catalog, album, project"

            relationships.  I now know that I have one catalog and should use projects to

            create an album.  I decided (probably wrongly)  to make my small ("m") external

            drive my Photoshop repository.  I've tried to back-up everything on-line to my

            hard drive, then clean-up, defrag, re-arrange and relocate everything locally. 

            Then rebuild the on-line catalog to the new location by syncing from the back-up

            catalog.

             

            When my attempt to re-sync (~20,000) files failed near the end of the syncing

            process.  I thought when I got the back-up re-synced to their final destination,

            I could work on naming conventions over time as a created new or finalized my

            existing "albums".

             

            You now know why I referred to my situation as "starting over" and "in high

            weeds".  I want to eventually prepare presentations for special events for my

            elderly relatives as my second career.  I worked for 30 years in

            telecommunications (planning and engineering) before my career ending life event

            in 2007. I'm retired on disability.

             

             

            Thanks in advance,  Randall Renn

            • 3. Re: Starting Over
              Steve Grisetti Adobe Community Professional

              I may not be able to be of much help, but a few issues stick out.

               

              1) This appears to be a Pentium 4 3 ghz computer with 1 gigabyte of RAM, which are fairly minimal specs for running this program. In fact, if it's true that you've only got 1 gig of RAM, you're likely not going to be able to run this program at all with any real success. I would never run this program with less than 4 gigs of RAM. And I would never attempt to edit hi-def video on a Pentium.

              2) You haven't said but it's also pretty likely your computer is full tmp files, fragmentation and possibly spyware. I'd recommend you run a program like Advanced System Care Free's Deep Care to clean things up and boost your performance. You can get it from http://www.iobit.com/advancedsystemcareper.html

              3) I'm still not clear if you've had a working catalog before or not. But clearing out the old catalog may give the computer a chance to rebuild it, which could help you get around corruptions that may have snuck in. The FAQs to the right of this forum offer suggestions for rebuidling your Organizer catalog.

              http://forums.adobe.com/thread/390603