What is your operating system, version & edition?
What is your web browser?
What Flash Player version do you have installed?
I have the same problem. I just installed the latest Version a few minutes ago. It tells me that it is installed and running, but when I get to the Jacqui Lawson website to look at the e-cards, I am prompted to download the latest version of the Flashplayer again. I run Win 7, 64-bit, with IE 9. Does it have something to do with the 64-bit?? I was able to preview the cards until a few weeks ago. Helga
Do you use the 32-bit or 64-bit edition of IE9?
What files do you have in
- C:\Windows\system32\Macromed\Flash ?
- C:\Windows\syswow64\Macromed\Flash ?
Hi Pat, There is a Macromedia under both: system32 and Syswow64. However, I was looking around the Internet for answers and somebody mentioned that in IE9 under Manageaddons, Safety, ActiveXFiltering, should not have a tick. I unticked it and now the Flashplayer works. Thanks for your help. Helga