4 Replies Latest reply: May 8, 2012 1:37 AM by busycatfour

Installed 11.2 but getting prompts to install again

Wulfbane Apr 30, 2012 9:12 AM

So i was prompted to download the newest adobe flash player - 11.2 so i can watch youtube and see the things i'm putting on there. But now i keep getting prompted to install this - EVEN though the installation fails because i already have it installed. Why does the internet services keep blocking me from watching the videos on youtube and interacting on other sites, even though i have the version of flash player installed!?

1. Re: Installed 11.2 but getting prompts to install again

pwillener Apr 30, 2012 6:59 PM (in response to Wulfbane)

What is your operating system, version & edition?

What is your web browser?

What Flash Player version do you have installed?
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2. Re: Installed 11.2 but getting prompts to install again

busycatfour May 8, 2012 12:43 AM (in response to pwillener)

I have the same problem. I just installed the latest Version a few minutes ago. It tells me that it is installed and running, but when I get to the Jacqui Lawson website to look at the e-cards, I am prompted to download the latest version of the Flashplayer again. I run Win 7, 64-bit, with IE 9. Does it have something to do with the 64-bit?? I was able to preview the cards until a few weeks ago. Helga
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3. Re: Installed 11.2 but getting prompts to install again

pwillener May 8, 2012 1:01 AM (in response to busycatfour)
Do you use the 32-bit or 64-bit edition of IE9?

What files do you have in
C:\Windows\system32\Macromed\Flash ?
C:\Windows\syswow64\Macromed\Flash ?
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4. Re: Installed 11.2 but getting prompts to install again

busycatfour May 8, 2012 1:37 AM (in response to pwillener)

Hi Pat, There is a Macromedia under both: system32 and Syswow64. However, I was looking around the Internet for answers and somebody mentioned that in IE9 under Manageaddons, Safety, ActiveXFiltering, should not have a tick. I unticked it and now the Flashplayer works. Thanks for your help. Helga
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