I just purchased PE 10 about 2 weeks ago after trial version which I installed on separate machine and utilized for Photoshop. I purchased it, because of Adobe's trusted reputation. I installed purchased copy in high end machine containing Corsair 120 Force GT SSD Sata 3 root drive with 2 additional internal 500 gb each storage drives. One WD & Seagate Barracuda at 7200 rpm.
Photoshop portion works without any glitches. PE10 reports said error message upon attempts at 95 percent of my .vob, .TS & .wmv files, which should be compatible as stated by Adobe. I am able to open same files on Windows Movie Maker and WMP.
I contacted Adobe support and was disconnected during troubleshooting by Adobe rep. Second attempt lead me to a rep who did not really have any answers or resolve. His explanation was to keep looking for files which would open only on the root drive as network drives, logical drives and external drives are not supported by Adobe. I complied and copied files to C: Drive at his request to no avail. Problem persists.
Basically, you need an enormous: Drive to accommodate the huge amount of space videos & photos normally capacitate. In my case, over 469 gigs.
Maybe it's me, but you would think Adobe would consider the fact no one in their right mind would relegate pertinent data to root drive as it is where the OS resides, thus is susceptible to crashes and data loss. Yes, OS should be partitioned separately from data, but anyone who really knows hardware, ie: hard drives, would be fully aware the entire drive can become unstable and usuable due to OS crashes.
- Why has Adobe not taken a closer look at what appears to be a proprietary issue as opposed to informing its customers that their files are corrupt?
- Why does Adobe not offer fixes\resolves to importing (Get Media) issues such as addins, plugins, hotfixes, possible Codecs and\or conversion software when this is in fact their responsibility when advertising claims of compatibility with said files?
- Why does Adobe not support importation of files residing in NAS External Drives and internal logical drives, as this is the direction of the end user home industry?
- Has anyone in these forums actually been able to resolve ERROR Message: "The Importer Reported Generic Error"?
Please feel free to answer and\or comment on my statements\questions as I am simply a customer looking for resolve and would be more than willing to retract what I have mentioned here for some real support from Adobe.