Acrobat Pro 10.1.3 is crashing when trying to open it in an application a second time

[VKP1]

My Acrobat Pro 10.1.3 is crashing when trying to open it in an application a second time. Please find the error details below

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    Acrobat.exe

  Application Version:    10.1.3.23

  Application Timestamp:    4f7bc871

  Fault Module Name:    Acrobat.dll

  Fault Module Version:    10.1.3.23

  Fault Module Timestamp:    4f7bd9b8

  Exception Code:    c0000005

  Exception Offset:    000d61eb

  OS Version:    6.1.7600.2.0.0.256.48

  Locale ID:    1033

  Additional Information 1:    0a9e

  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:    0a9e

  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

The issue started after updating from Adobe Acrobat Pro X to Acrobat 10.1.2. Please note that this happens in Windows 7

The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) is the error that is thrown back by the acrobat.exe

Any directions to how to solve this issue will be largly appreciated.

[lrosenth]

Start by making sure all 3rd party plugins are removed.

[VKP1]

I havent installed any thiry party plugins for acrobat. But is there any way to view the third party plugs from acrobat? I checked in control panel but didnt find any

Can you please let me know what else should I check

[VKP1]

Can you please let me know why this issue is happening from the information given in the problem signature. The issue was not there with AcrobatX base version.

Can you please let me know what changed with the 10.1.2 update

[VKP1]

Currently in certified mode - yes in my adobe. So that rules out the third party plugin issue

[vamalik]

Kindly create and share the crash dump next time you see a crash.

Steps to create Crash Dump:

1) As soon as Acrobat crashes, open Task Manager.

2) Go to Processes tab and select Acrobat.exe process.

3) Right Click on the Acrobat process and select Create Dump File.

4) Compress and share the dump file created via some file sharing server.

[VKP1]

Please find the dump in the below link

https://docs.google.com/open?id=0B6LT6FMgZB_UM04xMFV2OGRTMzg

[VKP1]

Hi vamalik,

Please let me know if I you were able to download the dump file. I have compressed the file in .rar format

[vamalik]

Hi VKP1,

I had downloaded the file without any problem.

The issue is currently under investigation.

[VKP1]

Hi Vamalik,

Thanks alot for looking into this.

[VKP1]

Hi Vamalik,

Where you able to find the cause of this issue. This is an issue that is highly escalated by our customers and any help will be highly appreciated

Thanks,

Vidhya

[vamalik]

Hi VKP1,

The issue is still under investigation.

Meanwhile, I want to confirm the exact steps to reproduce the issue. The crash occurs when you -

a) open a pdf file in Acrobat, close it and again open a pdf.

or

b) open a pdf file in Acrobat and then open another pdf

And you have seen this issue since your Acrobat was updated to 10.1.2. Before that there was no problem. Right?

[VKP1]

The issue happens in case a. ie when I open the pdf in an application, close it and open it again. yes, This issue was not there before updating to 10.1.2

[vamalik]

Hi VKP1,

Such basic scenario should not crash. These things are thoroughly tested.

Therefore I believe something is wrong with your Acrobat installation.

Try repairing your Acrobat from Control Panel->Programs or Uninstall and Reinstall it. (Make sure you have "Full Access" permissions on your installation directory.)

[VKP1]

This issue happens only after I updated to 10.1.2. Did you get any hint from the dump file provided

More over, this is not happening on acrobat interface. But trying to open it inside an external application

[vamalik]

Hi VKP1,

The steps you mentioned are very basic and always thoroughly tested. Hence I was not able to reproduce the issue at my end.

But as you have now said that this is happening only in some external application and not in Acrobat, one thing we can be sure of is that the problem lies in way this external application is handling Acrobat.

Which application is this and how are you opening pdf in it?

[VKP1]

Hi vamalik,

We are opening  pdf inside a window's Group Box control using

oAVDoc.OpenInWindowEx(pDFPath, hwnd.ToInt32(),,1, 1, 0, 1, 2, 0, 0, 0)

The pdf is openeing when we load for the first time.

Second time it is throwing error.

This was working finr from Acrobat 7 till 10.1. This error started happening after the acrobat was updated to 10.1.2

We can prevent this from happening in 10.1.2 by killing the acrobat process. But this will stop all the acrobat opened outside the application

Please advise

[Futhermucker]

I am also experiencing this repeated APPCRASH, under different circumstance: after I open an existing pdf and then try to add pages after from my scanner. As the previous poster stated, this problem only started to occur after 10.1.2 update.  I can reproduce this error at will. No other app is open on the desktop. I have used the repair installation feature several times on my Win7 Ultimate 64 desktop PC (which reports NO other issues or crashed except for Acrobat).

Problem signature:

Problem Event Name: APPCRASH

Application Name: Acrobat.exe

Application Version: 10.1.3.23

Application Timestamp: 4f7bc871

Fault Module Name: Acrobat.dll

Fault Module Version: 10.1.3.23

Fault Module Timestamp: 4f7bd9b8

Exception Code: c0000005

Exception Offset: 00212f27

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

==================================================
Process File      : Acrobat.exe
Event Name        : Stopped working
Event Time        : 5/31/2012 9:19:53 AM
User Name         : Bruce Ades
Exception Code    : 0xc0000005
Exception Offset  : 0x00212f27
Fault Module Name : Acrobat.dll
Fault Module Version: 10.1.3.23
Process Path      : G:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Report File Size  : 23,452
Report File Path  : C:\Users\Bruce Ades\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrobat.exe_12b3ee9094c52bbc526a25ffdc491d578263835_1034ae88\Report.wer
==================================================

[vamalik]

Hi Futhermucker,

Kindly create and share the crash dump next time you see a crash.

Steps to create Crash Dump:

1) As soon as Acrobat crashes, open Task Manager.

2) Go to Processes tab and select Acrobat.exe process.

3) Right Click on the Acrobat process and select Create Dump File.

4) Compress and share the dump file created via some file sharing server.

[Futhermucker]

I lost or accidently deleted the dump. Will recreate and send up as you

asked!

[Futhermucker]

Hi

Here it is. Crashed while trying to append an existing Acrobat file with a new doc scan.

Only 7 days to download from now. Help appreciated. I had no idea these dmp files

were so big.  FYI: I have MS Visual Studio Debugger and it could not debug the crash.

http://wikisend.com/download/928000/Acrobat Crash Dump File.zipx

FM

[Guest]

Has a resolution to this issue ever been found.  We are using 10.1.5 and if users open mulitply PDF's and close them we get an error every time and can not find a way to stop it.  The error in the event view is the same that has been posted above and we have not found a resolution.

[VKP1]

Hi vamalik,

Please let me know if you need anything else from my side. When can we expect next version of acrobat? Is there any way to fix this issue in 10.1.3 itself?

Vidhya

[MikeWilday]

I am getting an error as well... running Acrobat 10.1.3 on Windows 64bit machine. I also am repeatedly getting the Adobe Sofware License Agreement and I can't get it to stop showing up. I tried repairing my installation but to no avail... please help. If I click on the dump file as soon as Acrobat crashes it will not let me copy it saying the handle is invalid. The process actually gets shut down... over and over and over and over. I will click accept on the Agreement and it opens up Acrobat then it recycles - shuts me down then opens it up again. Please help!

[Lord_zug]

If you are useing firefox, try to paste the link into another in browser, This had worked for me on PC, and mac.

PC user's  Also try admin setting on the program, or mabe run in vista or XP.