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Good day Roger,
Are you trying to access ExportPDF via Adobe Reader?
If so, try this:
- Choosing Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac)
- Click 'Online Services' on the left-hand side
- Click the 'Sign Out' button.
- Close Adobe Reader X.
- Relaunch Adobe Reader
- Sign in to ExportPDF by clicking Tools near the top-right corner and the blue 'Sign In' text.
- Log in with the email address (Adobe ID) used to purchase your subscription.
- Try to convert your file(s)
Let us know how it goes!