1 Reply Latest reply: May 2, 2012 10:30 AM by dave_m_k RSS

    Cannot find the my order

    Bernell6

      States I am working in the trial vesion where as I paid for subscription today.

       

      Ron Reger

        • 1. Re: Cannot find the my order
          dave_m_k サポートアドバイザ

          Good day Roger,

           

          Are you trying to access ExportPDF via Adobe Reader?

           

          If so, try this:

           

          1. Choosing Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac)
          2. Click 'Online Services' on the left-hand side 
          3. Click the 'Sign Out' button.
          4. Close Adobe Reader X.
          5. Relaunch Adobe Reader
          6. Sign in to ExportPDF by clicking Tools near the top-right corner and the blue 'Sign In' text.
          7. Log in with the email address (Adobe ID) used to purchase your subscription.
          8. Try to convert your file(s)

           

          Let us know how it goes!

           

          Kind regards,

          David