26 Replies Latest reply: May 12, 2012 3:28 PM by pokt

Approval Status of Adobe Content Viewers

Neil Enns - Adobe May 11, 2012 9:48 AM

To help keep folks informed of the state of the Adobe Content Viewer submission to various app stores I thought I'd keep one post updated with the details.

Marketplace	Submitted	Status
Apple App Store (iOS)	Monday, April 30th	Approved
Google Marketplace (Android)	Tuesday, May 1st	Approved
Amazon Marketplace for Android (Kindle Fire)	Tuesday, May 1st	Approved

As the status changes I'll edit this post.

Neil

1. Re: Approval Status of Adobe Content Viewers

mr_alph May 3, 2012 5:06 AM (in response to Neil Enns - Adobe)

I need something up on Adobe Content Viewer by 6:30pm Eastern Time today. Is there anyway I am going to be able to make this happen?
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2. Re: Approval Status of Adobe Content Viewers

Bob Levine May 3, 2012 5:36 AM (in response to mr_alph)

For about the thousandth time. Nobody here knows what Apple is doing or how long it will take to approve the viewer.

Do not update the tools to v20 if need to use the Adobe Content Viewer.

Bob
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3. Re: Approval Status of Adobe Content Viewers

mr_alph May 3, 2012 5:51 AM (in response to Bob Levine)

Sorry as you can clearly tell I am new to this. I already updated because the tools because it seemed mandatory as I couldn't connect to folio producer without it. Is there any way I can go back to a previous version of the tools? Any help here would be greatly appreciated.

Mark
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4. Re: Approval Status of Adobe Content Viewers

Bob Levine May 3, 2012 5:57 AM (in response to mr_alph)

The only thing mandatory is the Folio Builder, not the tools. There are links on this page to the tools archives: http://help.adobe.com/en_US/digitalpubsuite/using/WS67cb9e293e2f1f60-21ba9a4512e5e5e0b8d-7 ffe.html

Scroll toward the bottom of the page.

Bob
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5. Re: Approval Status of Adobe Content Viewers

Fuel Advertising 4 May 3, 2012 8:58 AM (in response to Neil Enns - Adobe)

Does the V20 Viewer now support PDF stacks on Android?
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6. Re: Approval Status of Adobe Content Viewers

Neil Enns - Adobe May 3, 2012 8:59 AM (in response to Fuel Advertising 4)

No, it doesn't.

Neil
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7. Re: Approval Status of Adobe Content Viewers

Fuel Advertising 4 May 3, 2012 9:02 AM (in response to Neil Enns - Adobe)

Do you have an ETA on PDF stack support for Android?
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8. Re: Approval Status of Adobe Content Viewers

Neil Enns - Adobe May 3, 2012 9:03 AM (in response to Fuel Advertising 4)

Sorry, no.

Neil
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9. Re: Approval Status of Adobe Content Viewers

GersonCFilho May 3, 2012 9:36 AM (in response to Bob Levine)

Hi Bob, please I updated only the Folio Builder and when the InDesign starts, I see the following error message: Thanks for the attention.
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10. Re: Approval Status of Adobe Content Viewers

Bob Levine May 3, 2012 9:42 AM (in response to GersonCFilho)

Which version of InDesign is that? Did/Do you have InDesign CS6 installed?

Bob
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11. Re: Approval Status of Adobe Content Viewers

GersonCFilho May 3, 2012 9:45 AM (in response to Bob Levine)

No, my version is 7.5.2.

Gerson
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12. Re: Approval Status of Adobe Content Viewers

Laubender May 3, 2012 10:00 AM (in response to GersonCFilho)

Could it be, that you are still on the v18 for the Folio Producer Tools (Overlay Creator panel)?

Uwe
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13. Re: Approval Status of Adobe Content Viewers

Bob Bringhurst May 3, 2012 10:05 AM (in response to Laubender)

Following solution #2 in this kb doc usually fixes the incompatible plugin problem:

http://helpx.adobe.com/digital-publishing-suite/kb/error-do-have-compatible-digital.html
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14. Re: Approval Status of Adobe Content Viewers

GersonCFilho May 3, 2012 10:19 AM (in response to Bob Bringhurst)

Hi Bob, thanks for the tip. I'll try.
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15. Re: Approval Status of Adobe Content Viewers

GersonCFilho May 3, 2012 1:13 PM (in response to Bob Bringhurst)

Hi Bob, worked fine. Thanks a lot you and Bob Levine.
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16. Re: Approval Status of Adobe Content Viewers

Neil Enns - Adobe May 8, 2012 10:54 AM (in response to Neil Enns - Adobe)

We received a notice from Apple today that they need additional time to complete the review of the v20 Adobe Content Viewer. This isn't unusual, it has happened on many prior approval rounds for the viewer.

I have updated the table in the original message appropriately.

Neil
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17. Re: Approval Status of Adobe Content Viewers

Neil Enns - Adobe May 8, 2012 11:12 AM (in response to Neil Enns - Adobe)

Amazon approved the Content Viewer today and it is now available on Kindle Fire.

Neil
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18. Re: Approval Status of Adobe Content Viewers

jkuhns5 May 8, 2012 2:23 PM (in response to Neil Enns - Adobe)

Thanks Neil, bummer about Apple. But all in good time. Appreciate the update though.
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19. Re: Approval Status of Adobe Content Viewers

eimanraya May 10, 2012 10:43 AM (in response to Neil Enns - Adobe)

How about BB Playbook?

thanks
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20. Re: Approval Status of Adobe Content Viewers

Neil Enns - Adobe May 10, 2012 10:47 AM (in response to eimanraya)

We no longer support Blackberry Playbook.

Neil
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21. Re: Approval Status of Adobe Content Viewers

eimanraya May 10, 2012 11:04 AM (in response to Neil Enns - Adobe)

So how are we supposed to deploy and support our 10,000 users who have content viewer on their PB?
Would we need to downgrade our folio producer when creating content every time?
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22. Re: Approval Status of Adobe Content Viewers

Neil Enns - Adobe May 10, 2012 11:12 AM (in response to eimanraya)

If you still want to develop content for the Playbook then yes, you'll have to use the last version of tools that created content for those devices. I believe that was v18.

Neil
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23. Re: Approval Status of Adobe Content Viewers

eimanraya May 10, 2012 11:15 AM (in response to Neil Enns - Adobe)

Could you provide instructions on how to uninstall V19 and install v18 pls?
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24. Re: Approval Status of Adobe Content Viewers

Neil Enns - Adobe May 10, 2012 1:12 PM (in response to eimanraya)

Uninstall the folio producer tools (not the folio builder panel) from your machine, and then install the appropriate version from our website. You'll need v17, not v18 (I had the version wrong in my earlier post).

v17 is the release dated 11/15/2011. Mac download loaction: http://www.adobe.com/support/downloads/collection.jsp?collID=4&platform=Macintosh. Windows download location: http://www.adobe.com/support/downloads/collection.jsp?collID=4&platform=Windows.

Neil
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25. Re: Approval Status of Adobe Content Viewers

Neil Enns - Adobe May 11, 2012 9:48 AM (in response to Neil Enns - Adobe)

The iOS version was just approved by Apple. You can expect to see it update in the store in the next couple of hours.

Neil
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26. Re: Approval Status of Adobe Content Viewers

pokt May 12, 2012 3:28 PM (in response to Neil Enns - Adobe)

Thank you Neil.
Great work.
I installed Adobe Content Viewer for iPhone yesterday.
We have been waiting for it for 18month.
Thanks.
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