16 Replies Latest reply on Jun 13, 2012 9:05 PM by RandomSez

    InDesign keeps crashing on type tool/when multiple files are opened??

    RandomSez Level 1

      I've 'trashed' my preferences, updated both Suitcase 3 and CS5 to the latest updates...and still having issues. Just constant crashing whenever I open multiple files, or as soon as I enter a text box to make edits.

       

       

      Here's my two crash reports:

       

      pastebin.com/Q3LeHAZ7

       

      http://pastebin.com/3pSxgUvN

       

      And a sample process:

       

      http://pastebin.com/DDCGyEG1

       

      Any advice would be greatly appreciated! Thanks!

        • 1. Re: InDesign keeps crashing on type tool/when multiple files are opened??
          Larry G. Schneider Adobe Community Professional & MVP

          If in fact your Suitcase is up to date, then it's probably a bad font. Start by pulling all the non-system fonts into a new folder on the desktop and then add them back in an ordered fashion tand retest ID after each addition to isolate the bad font. You might try newly added fonts esp. any "Free fonts" downloaded from the internet.

          1 person found this helpful
          • 3. Re: InDesign keeps crashing on type tool/when multiple files are opened??
            John Hawkinson Level 5

            Hmm. I am a little confused because the crash report  (SIGABRT) Q3LeHAZ7, appears to be different. It looks like what happens when you force a crash when InDesign is idle but nothing is wrong. That's also consistent with the 2nd sample process output, DDCGyEG1, where most of the time is spent in the run loop, i.e. waiting for user input. (96%):

             

            2288 Thread_403997   DispatchQueue_1: com.apple.main-thread  (serial)

            ...

            2202 __CFRunLoopRun

             

            That's distinct from the autogenerated hang report, 3pSxgUvN, which appear to be consistent with a bad font, as Larry suggests. But there are only nine samples, and when ID is doing the same thing for 9 samples, that's not quite as definitive as when it is doing the same thing for 2200 samples:

             

              9 CFontFamilyObserver::Init(short) + 620 (in TextPanelLib.dylib) [0x1c923b5c]

                                                                                                      9 GetPlugIn + 435619 (in Font Manager) [0x225ac183]

                                                                                                         9 GetPlugIn + 434677 (in Font Manager) [0x225abdd5]

                                                                                                           9 GetPlugIn + 432304 (in Font Manager) [0x225ab490]

                                                                                                             9 GetPlugIn + 1213957 (in Text) [0x1fd52795]

                                                                                                               9 ??? (in Font Manager + 37721) [0x22523359]

                                                                                                                 9 ??? (in Font Manager + 49088) [0x22525fc0]

                                                                                                                   7 ??? (in Font Manager + 47082) [0x225257ea]

                                                                                                                     7 ??? (in AdobeCoolType + 354253) [0x8ab7cd]

                                                                                                                       7 CTCleanup + 331582 (in AdobeCoolType) [0x9046d2]

                                                                                                                         5 CTCleanup + 338305 (in AdobeCoolType) [0x906115]

                                                                                                                           3 CTCleanup + 324876 (in AdobeCoolType) [0x902ca0]

                                                                                                                             3 CTCleanup + 324081 (in AdobeCoolType) [0x902985]

             

            Still, I would start by pulling the fonts, since what little information we have is type-related.

            But I wonder if you waited until InDesign was really hung before forcing the crash and running Sample Process.

            If you did, then something more complicated is going on here.

            1 person found this helpful
            • 4. Re: InDesign keeps crashing on type tool/when multiple files are opened??
              John Hawkinson Level 5

              Any updates on the questions asked in this thread? I think it might be more productive to use this one rather than the other thread...

              • 5. Re: InDesign keeps crashing on type tool/when multiple files are opened??
                RandomSez Level 1

                Alright, I've removed all traces of Helvetica and Helvetica Neue from my fonts. Now there is only the Helvetica Neue group in System fonts (I found two other sets in my 'InDesign' fonts folder I had left.

                 

                All other fonts (aside from original system fonts) have also been completely removed.

                 

                Unfortunately, Helvetica Neue is our company's most used type face. Let me see how I go today as I've just got in the office, and we'll see if this is the one that was causing the crashing.

                 

                Thanks for your help!

                • 6. Re: InDesign keeps crashing on type tool/when multiple files are opened??
                  John Hawkinson Level 5

                  Well, there's no strong evidence that this is tied to Helvetica. We'll have to see, I guess.

                  Your original post made it seem like you had a good test case for this problem...maybe it's less reliable than it seemed.

                   

                  Think of this not as a solution to the problem, but rather as the first step in trying to diagnose it. Once we know what font (assuming it is a font), then we can look at mitigation steps. Maybe the font you have is corrupt? Or an older or newer version gives substantially the same look but without the crash. Etc.

                  • 7. Re: InDesign keeps crashing on type tool/when multiple files are opened??
                    RandomSez Level 1

                    Hmm yes, I've just had my first crash of the day - tried to package a file and it froze when copying the font files over.

                     

                    Here's the report for this one:

                     

                    http://pastebin.com/yYfWat0c

                    • 8. Re: InDesign keeps crashing on type tool/when multiple files are opened??
                      John Hawkinson Level 5

                      Hmm yes, I've just had my first crash of the day - tried to package a file and it froze when copying the font files over.

                      Well, that does seem a plausible summary of what is happening. Your crash report is of particular interest, because it doesn't really implicate InDesign:

                       

                      Thread 34 Crashed:

                      0   com.apple.CoreFoundation           0x91f6f65f _CFURLIsFileURL + 15

                      1   com.apple.CoreFoundation           0x91fd2a80 CFURLSetResourcePropertiesForKeys + 32

                      2   com.apple.DesktopServices          0x90bc6af0 TCopyWriter::WriteDates() + 990

                      3   com.apple.DesktopServices          0x90bc639f TCopyWriter::WriteExtendedAttributes() + 357

                      4   com.apple.DesktopServices          0x90bc00f3 TCopyWriter::Write() + 185

                      5   com.apple.DesktopServices          0x90bbf9d5 TCopyWriter::WriteTaskProc(void*) + 75

                      6   ...ple.CoreServices.CarbonCore     0x9294254a PrivateMPEntryPoint + 68

                      7   libSystem.B.dylib                  0x90a06259 _pthread_start + 345

                      8   libSystem.B.dylib                  0x90a060de thread_start + 34

                      so, that is a crash in Apple code. Now, of course, the apple code was called from InDesign, and there's a certain degree of garbage-in-garbage-out. If you ask the operating system to copy a nonexistent file to a nonexistent device, it might crash. It shouldn't but it might.

                       

                      And if we look at thread 0, which is InDesign code, we can sort of see where InDesign invoked the operating system:

                       

                       

                      Thread 0:  Main Thread  Dispatch queue: com.apple.main-thread

                      0   libSystem.B.dylib                  0x90a06aa2 __semwait_signal + 10

                      1   libSystem.B.dylib                  0x90a0675e _pthread_cond_wait + 1191

                      2   libSystem.B.dylib                  0x90a083f8 pthread_cond_wait$UNIX2003 + 73

                      3   ...ple.CoreServices.CarbonCore     0x9297721e TSWaitOnCondition + 126

                      4   ...ple.CoreServices.CarbonCore     0x92962b68 TSWaitOnConditionTimedRelative + 202

                      5   ...ple.CoreServices.CarbonCore     0x9295e533 MPWaitOnQueue + 250

                      6   com.apple.DesktopServices          0x90bc730b TCopyQueue::WaitOnRecordDone() + 55

                      7   com.apple.DesktopServices          0x90bc1287 TCopyReader::GetNextItem() + 875

                      8   com.apple.DesktopServices          0x90bbfdf6 TCopyReader::Read(unsigned long long, TCountedPtr<TCFURLInfo> const&, TCountedPtr<TCFURLInfo> const&) + 164

                      9   com.apple.DesktopServices          0x90bf64e3 TFSCopyOperation::CopyToTarget() + 613

                      10  com.apple.DesktopServices          0x90bf9228 TFSCopyOperation::DoCopy(TCountedPtr<TCFURLInfo> const&) + 780

                      11  com.apple.DesktopServices          0x90bf9898 TFSCopyOperation::Run() + 174

                      12  com.apple.DesktopServices          0x90bee5e9 _NodeOperation + 438

                      13  ...ple.CoreServices.CarbonCore     0x929c2090 _FSOperateOnObjectSync + 352

                      14  ...ple.CoreServices.CarbonCore     0x929c228f _FSPathOperateOnObjectSync + 210

                      15  AdobeAFL                           0x016e9101 adobe::afl::CoreFileUtils::CopyFile(adobe::afl::AFile const&, adobe::afl::AFile const&, bool) + 365

                      16  PublicLib.dylib                    0x014339da FileLinkResourceHandler::CopyToFile(UIDRef const&, URI const&, IDFile&) const + 58

                      17  com.adobe.InDesign.Links           0x21c54c4e 0x21bd8000 + 511054

                       

                       

                      So, where does that leave us? Well, we would like to know what file is being copied, and why the file copy operation caused the operating system to crash the program.

                       

                      Are you sure it was a font? Could it have been copying another linked file?

                       

                      I don't suppose you have any folks around the office who know their way around Apple's Xcode tools, that are used for developing Objective C applications? There are some ways to figure out what file is causing InDesign to crash, but they're all kind of cryptic and annoying to explain without doing it in person...

                       

                      If not, let me know and I'll try to figure out a simple way to explain it... (and to figure out which of the cryptic tools are the best ones to recommend for this situation. A question that might take me some time to answer....)

                      • 9. Re: InDesign keeps crashing on type tool/when multiple files are opened??
                        RandomSez Level 1

                        Hmm, unfortunately our two IT guys are away today, and they are both PC based, so I'm probably the only one here that would know about macs...and I don't know anything about Apple's coding unfortunately!

                         

                        If you try to explain it, I can probably do it myself, one thing that I will mention - and I'm not sure if this could be a cause for crashing - but my mac is linked to my manager's mac. So majority of my files are on two externals - DATA 1 and DATA 2. So I save most of my files to her externals and not my Mac HD. This also may have nothing to do with it, just thought it may be worth mentioning.

                         

                        Also, the files I am working with are very very old (some from '06 - '09) and a lot of the files were originally form Quark 6 which I have then moved into InDesign using Markzware's Q2ID. I have managed to re-link all the image files etc, but this could be why I am having trouble with corrupt files.

                         

                        The only other thing I can also think of in regards to fonts - is the fact that sometimes our external designers send through the initial concepts from their CS4 Indesign on PC.

                         

                        Anyway, let me know how you go and what other information I can give you that may be of help.

                         

                        Cheers,

                         

                        Sarah

                        • 10. Re: InDesign keeps crashing on type tool/when multiple files are opened??
                          John Hawkinson Level 5

                          Sarah:

                            Well, your last post reminds me of some other things to try.

                          Have you exported this document to IDML and re-opened it? That sometimes clears corruption.

                           

                          If you try to explain it, I can probably do it myself, one thing that I will mention - and I'm not sure if this could be a cause for crashing - but my mac is linked to my manager's mac. So majority of my files are on two externals - DATA 1 and DATA 2. So I save most of my files to her externals and not my Mac HD. This also may have nothing to do with it, just thought it may be worth mentioning.

                          I would say that is all too likely to be related, yes! Were you packaging to one of the remote filesystems?  Can you please package to a local filesytem?

                           

                          What about if you copy the InDesign file to local disk first?

                           

                          Unfortunately to do this test properly might require copying all the links as well, and then disconnecting the network filesystem and manually relinking, and then executing the package command. That sounds like a pain. But maybe you could do it on a copy of the file and delete all the pages except for 1 and then fix 1 link. Of course you'd need to make sure that 1 link still caused the problem on the network.

                           

                          I don't see why the PC thing would be related.

                          It sounds like your IT guys are probably not sufficient mac experts to be of the sort of assistence i was asking about (not too surprising, really).

                          1 person found this helpful
                          • 11. Re: InDesign keeps crashing on type tool/when multiple files are opened??
                            RandomSez Level 1

                            No - but I can definitely do that! As well as try the local system saving too then transferring back to the externals.

                             

                            Let me see how this goes and we'll see where we are at by the end of the day.

                             

                            Thank you so much for all your help, you've been great!

                            • 12. Re: InDesign keeps crashing on type tool/when multiple files are opened??
                              RandomSez Level 1

                              Hey John,

                               

                              Ok - well since I have removed those other Helvetica font packs and have been packaging to desktop first - no problems. Only crashes I've got are when opening files with the old helvetica neue's used in it, and no problems ones I change them to the system's helvetica...so finger's crossed this case might be closed?

                              • 13. Re: InDesign keeps crashing on type tool/when multiple files are opened??
                                John Hawkinson Level 5

                                Well, that's good, I guess...I wish we knoew whether this problem occured in CS6, and what the real cause was. I mean, a bad font shouldn't be able to crash InDesign. We should get it fixed... Can you post the version details for your font that causes this? Open it in Font Book and hit Cmd-I?

                                • 14. Re: InDesign keeps crashing on type tool/when multiple files are opened??
                                  RandomSez Level 1

                                  This is one from the set that was corrupt:

                                   

                                  Helvetica Neue Bold

                                  Helvetica Neue Bold, 18 pt.

                                   

                                      PostScript name    HelveticaNeue-Bold

                                      Full name    Helvetica Neue Bold

                                      Family    Helvetica Neue

                                      Style    Bold

                                      Kind    TrueType

                                      Language    Albanian, Basque, Belarusian, Bulgarian, Catalan, Cornish, Danish, Dutch, English, Estonian, Faroese, Finnish, French, Galician, German, Icelandic, Indonesian, Irish, Italian, Kazakh, Macedonian, Malay, Manx, Norwegian Bokmål, Norwegian Nynorsk, Oromo, Polish, Portuguese, Russian, Serbian, Somali, Spanish, Swahili, Swedish, Uzbek

                                      Version    6.1d8e1

                                      Location    /Users/michelle/Library/Fonts/HelveticaNeue.dfont (active copy)

                                      Unique name    Helvetica Neue Bold; 6.1d8e1; 2010-04-06

                                      Copyright    Copyright (c) 1981, 1982, 1983, 1989 and 1993, Linotype Library GmbH or its affiliated Linotype-Hell companies. All rights reserved.

                                   

                                  The digitally encoded machine readable software for producing the Typefaces licensed to you is now the property of Heidelberger Druckmaschinen AG and its licensors, and may not be reproduced, used, displayed, modified, disclosed or transferred without the express written approval of Heidelberger Druckmaschinen AG.

                                   

                                  Copyright (c) 1988, 1990, 1993 Adobe Systems Incorporated. All Rights Reserved.

                                      Trademark    "Helvetica Neue" is a trademark of Heidelberger Druckmaschinen AG, which may be registered in certain jurisdictions, exclusivly licensed through Linotype Library GmbH, a wholly owned subsidiary of Heidelberger Druckmaschinen AG.

                                      Description    Helvetica (Latin for Swiss) has the objective and functional style which was associated with Swiss typography in the 1950s and 1960s. It is perfect for international correspondence: no ornament, no emotion, just clear presentation of information. Helvetica is still one of the best selling sans-serif fonts.

                                      Enabled    Yes

                                      Duplicate    No

                                      Copy protected    No

                                      Embeddable    Yes

                                  • 15. Re: InDesign keeps crashing on type tool/when multiple files are opened??
                                    John Hawkinson Level 5

                                    Bah.

                                    Well, I have the same 6.1d8e1 font on my system and I can package a document containing Helvetica Neue Bold from an AFP server to an AFP server, and no crash.

                                    • 16. Re: InDesign keeps crashing on type tool/when multiple files are opened??
                                      RandomSez Level 1

                                      Ok, I've got to the bottom of it. You are correct with the 6.1d8e1 being fine.

                                       

                                      It is THIS Helvetica Neue which seems to be causing the problems:

                                       

                                      HelveticaNeue 75 Bold - Vers. 001.100 - see below.

                                       

                                      PostScript nameHelveticaNeue-Bold
                                      Full name12 pt. Helvetica* 75 Bold   07472
                                      FamilyHelveticaNeue
                                      Style12 pt. Helvetica* 75 Bold   07472
                                      KindPostScript Type1
                                      LanguageAlbanian, Basque, Cornish, Danish, Dutch, English, Estonian, Faroese, Finnish, French, Galician, German, Icelandic, Indonesian, Irish, Italian, Malay, Manx, Norwegian Bokmål, Norwegian Nynorsk, Oromo, Portuguese, Somali, Spanish, Swahili, Swedish
                                      Version001.100

                                      Unique name12 pt. Helvetica* 75 Bold   07472