5 Replies Latest reply: May 7, 2012 4:34 AM by Manish-Sharma RSS

    Premiere/Speedgrade CS6 install crashing (Mac OS)

    adrianjackson88 Community Member

      Hi,

       

      I downloaded the trials for Premiere Pro CS6 and Speedgrade CS6 and installed them hoping to activate them with my Creative Cloud license when that comes to life. The first time, the installation went successfully but the applications wouldn't launch. I thought maybe the problem was with my CS5 install so I uninstalled it and ran the cleaner utility. After a few cycles of running the cleaner utility and uninstalling CS5 and CS6 I am now unable to even get the install going properly, I start the install and after 2% get this error:

       

      Installation Failed

       

      Your installation encountered errors.

       

      The error summary file may help you identify the issue.

       

      The error summary file looks like this:

       

      Exit Code: 7 -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 1 error(s), 0 warning(s)  ERROR: ASU has quit unexpectedly. ------------------------------------------------------------------------------------- 

      System Requirements

       

       

      I would like to get this working soon but fortunately I can survive in FCP until then.

       

      Adrian