Content in Adobe Community

RoboHelp server not returning any search results

forums_noreply@adobe.com — Thu, 13 Nov 2014 21:20:47 GMT

I am using RoboHelp Server 9 with RoboHelp 11, using WebHelp Pro. My table of contents and index are working fine, but my search pane is not returning any results. It just keeps coming back with "Sorry, we were unable to find a good answer to your question". I've republished several times, and rebooted the RoboHelp server.

How do I troubleshoot this issue? I'm not familiar with how the search indexing works.

The help page you are looking for can be found at here.

forums_noreply@adobe.com — Tue, 11 Nov 2014 19:16:07 GMT

Hi all,

I'm trying to reach context sensitive help by constructing a URL like this: "http://helpsite.com/robohelp/server?area=abc_12&prj=asd_21&ctxid=555"

This URL is then opened in a simplified browser but all we get is a page saying: "The help page you are looking for can be found at here." By clicking on "here" you will eventuall be forwarded to the correct home page. I've searched through the server installation for this text and it can be found in a few places:

onRequestNewWnd.htm
win_def_redirect.asp
win_ie_iframe.asp
win_ns_iframe.asp

Not quite sure what any of that means so I'm hoping someone here can help me.

Kind Regards,

Erik

Any way to link link between merged projects on RH Server?

forums_noreply@adobe.com — Fri, 24 Oct 2014 17:20:11 GMT

Hi. Me again.

Is there any way to maintain links between pages of different merged projects in RH Server?

To clarify, consider the crude sample presentation of a projects merged in RH Server. Say that the author(s) of the projects have an agreement that project names (eg, "Second project output") and the first topic ("Welcome") will have static names. Is there a way to, for example, create a link in the Welcome page of the First project output which opens the Welcome page of the Second project output? If so, please suggest the correct syntax.

Note: I found that right click on a navigation item, copy the link, then paste the link the browser address line, then the project that contains the link opens up outside the context of the merged environment. Only the project's own navigation is shown.

Thanks in advance.

-Kurt

RoboHelp Server 9 Web Administrator Login not working

forums_noreply@adobe.com — Mon, 20 Oct 2014 11:16:07 GMT

We have successfully installed Robo Help Server 9 and Apache Tomcat 7.0. We are successfully created the context in Robo Help Configuration Manager.

My laptop configuration: Win 7 64bit

During Web Administrator Login, we have faced the following error:

2014-10-17 17:20:22.997 [WARN] http-bio-8080-exec-4 adobe.robohelp.server.DatabaseManager -

java.lang.NullPointerException

at adobe.robohelp.server.DatabaseManager.isConnected(DatabaseManager.java:461)

at adobe.robohelp.server.AuthAgent.AuthenticateUser(AuthAgent.java:168)

at adobe.robohelp.server.AuthAgent.Authenticate(AuthAgent.java:68)

at adobe.robohelp.server.RoboHelpServer.doGet(RoboHelpServer.java:178)

at adobe.robohelp.server.RoboHelpServer.doPost(RoboHelpServer.java:244)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:303)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:503)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)

at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)

at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:107 0)

at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.jav a:611)

at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

at java.lang.Thread.run(Unknown Source)

2014-10-17 17:20:22.998 [WARN] http-bio-8080-exec-4 adobe.robohelp.server.AuthAgent -

java.lang.NullPointerException

at adobe.robohelp.server.DatabaseManager.isConnected(DatabaseManager.java:472)