Content in Adobe Community

Need a sample RH11 Webhelp output with categories and browse sequences...

forums_noreply@adobe.com — Thu, 13 Nov 2014 20:58:21 GMT

I'm looking to test a plugin (of sorts) with any RH 11 Webhelp output that uses categories and browse sequences. A generated Webhelp output of the Salesbuilder 2 sample project would suffice. I just don't want to buy another version of RH for one test.

If someone could post a zipped file of the output somewhere, or send it to the email address on my profile, that would be extraordinarily helpful.

Thanks,

Roger N.

Inconsistent Webhelp Search Results

forums_noreply@adobe.com — Wed, 12 Nov 2014 22:10:40 GMT

Hello,

I have a webhelp generated from Robohelp 10, where I've been running into issues with the search results.

I ran a search for "predicate" (without the quotation marks) via the search pane on the left, and got only 1 result. I noticed that "predicat" instead of "predicate" was highlighted in the search result pages. I ran another search for "predicates" (without the quotation marks) and got 6 results. This time "predicate" was highlighted instead in the search result pages.

I assume that Robohelp dropped the "s" to encompass both singular and plural version of a search term, but I don't know why:

Robohelp drops the "e" in a search term"
Robohelp did not return the additional 5 results for "predicate"

I checked the search options in the Webhelp Single Source Layout but didn't see any options that would affect the issue above. How do I get it so that my search results are consistent at the very least e..g, "predicates" and "predicate" will return the same number of results?

WebHelp generated in RH11 causes errors in Google Translate.

forums_noreply@adobe.com — Wed, 12 Nov 2014 14:20:25 GMT

I have a WebHelp system that I originally generated in RH9. Pages from that generated output seem to do fine when I use translate.google.com to translate them, regardless of browser. However, I've subsequently upgraded to RH11, and now the new generated output causes problems in some browsers. Specifically, the error message in Firefox (v. 33.0.3) is "Error: Permission denied to access property 'whname'," pointing to line 10 in whproxy.js. Chrome (38.0.2125.111m) gives the following error message, pointing to the same line in the same file: "Uncaught SecurityError: Blocked a frame with origin "http://translate.googleusercontent.com" from accessing a frame with origin "http://translate.google.com". Protocols, domains, and ports must match."

For what it's worth, here's the function it's talking about, from RH11's generated whproxy.js:

function getStubPage_inter(wCurrent) {

if (null == wCurrent.parent || wCurrent.parent == wCurrent)

return null;

if (typeof (wCurrent.parent.whname) == "string" && "wh_stub" == wCurrent.parent.whname)

return wCurrent.parent;

else {

if (wCurrent.parent.frames.length != 0 && wCurrent.parent != wCurrent)

return getStubPage_inter(wCurrent.parent);

else

return null;

}

I'm so unfamiliar with JavaScript that I can't make heads or tails of this, and I haven't had any successful suggestions from within my company. One developer suggested that I should take the whproxy.js that was generated by RH9 and stick that into my generated output, since doing so solves the problem. I'm a bit hesitant to do that, as I figure that there might actually be reasons for the (MANY) differences between the two versions and I'm uncertain what I'll break or lose by using an old version of the file. I'm hoping that somebody here might be able to enlighten me as to possible consequences of such an action, or possible workarounds, or anything else of interest. (And please, no commentary on the relative value of using Google Translate. It wasn't my decision, I just build the help! :-) )

Thanks,

Melinda

Why is the merge parent creating folders for and publishing all the contents of the child projects?

forums_noreply@adobe.com — Wed, 12 Nov 2014 10:55:13 GMT

Hello again,

I'm using RH10 under TFS. Previously when I published my merged project, parent and two child projects, once I published the parent, the published file structure was Parent/mergedProjects/Child 1 and Parent/mergedProjects/Child 2 (note the spaces: my xpj files are called Child 1.xpj and Child 2.xpj). I have been berated for having fragile links (my only excuse is I'm completely self taught with anything web and RH based) and am trying to get rid of the spaces, so I changed the publish path in the two child projects to not have any spaces, thought that would do it. I do what I've learned here (thanks, Peter!) and publish my parent, then each of the child projects. The problem is that the parent is publishing both child projects at the same time and publishing an old version of the project without my latest changes, with the wrong folder names. I'm very frustrated. I think it has to do with the fact that my .xpj files have spaces in them and that's where it's taking the folder names from when I define the two child projects in the parent TOC. If, during that process, I pick the Child 1.xpj file and then where it says Project Name, I enter Child1, it then creates three folders under mergedProject: Child 1, Child 2 and Child1.

Why is the parent publishing all this old stuff? As far as I know, it should only be publishing itself and setting up the mergedProject folder so that I can publish the child projects which then create their own folders during the publish, if they don't exist before.

If it is the .xpj that is used as the name of the mergedProject child folder, can I rename that file so there are no spaces in it? Project is under TFS version control and the documentation here says I can't if it is under version control. Again, if that's the issue, can I just remove it from version control and then rename the project in order to change the .xpj file name?

Thanks.

Helen

Map ID call in RH11

forums_noreply@adobe.com — Tue, 11 Nov 2014 16:58:32 GMT

I have been using RH7 and Map IDs. I have upgraded to RH11, but I cannot figure out how to get my Map IDs to work. In RH7 it was a simple URL call, .../roboapi.asp?Context=Map ID What would the call be in RH11?

Bookmarks in Dropdown Text Not Working in RH10

forums_noreply@adobe.com — Mon, 10 Nov 2014 15:11:03 GMT

I have seen several posts about bookmarks in dropdown text, but can't find anything specific to what's happening in RH10 - other than someone got it to work... but yet it isn't working for me. If there's a post that speaks directly to the issue, can you please point me to that discussion. I'm so sorry for posting if there is already an answer floating around out there.

In the meantime: I know I have done this with a competitor's HAT, but wondering how to set it up to work or if it's possible. I have information in dd text that contains a bookmark that is referenced in other places (outside the dd and perhaps outside the actual topic). But it's not opening the drop down text... in fact, it's not even being recognized. I see the bookmark in the Project Manager pod, but if I view my build Webhelp project and click on the link that should take me to the dd information, nothing happens. Not only does it NOT open the dropdown text, it doesn't even take me to the dropdown hotspot.

Is there a way to get the dd text to automatically open when the reference link is clicked? AGAIN, my apologies if this is already posted - and yep, I even looked on Peter's site and couldn't find this specific info.

Thanks!

Best/Easiest Practice for Distribution of Webhelp files for Fat(ish) Client Application

forums_noreply@adobe.com — Mon, 10 Nov 2014 13:00:10 GMT

So another in my long line of questions in trying to change the implementation of the help systems at my new employer.

So, the pressure is to convince the existing guard to toss out the old method and go with a new method... One of the issues has come up for CSH Webhelp (via RH10)...

Apparently, in the old method (where every help topic was it's own CHM - no, I'm not kidding). They kept it that way so that any time a help file was updated, they could just send out that one chm to update that one topic.

Now they are worried that if we switch to webhelp using topics in one single big project that we can't just send out a single updated file any more...

So I'm trying to get ammunition as to how updates to the help can be distributed without it being a big hassle...

We do have small updates that go out about every week, and they are afraid that going to the webhelp (1 project with lots of topics) method will require more time and effort for the techs because they will have to complete the update of a huge help system every time.

One solution we have suggested is that we only update help files on major releases and add any changes to help procedures in the Release Notes or in a separate PDF and also include a note that the help files "will be updated to reflect this change in the XX/2015 XYZ Release).

Does ANYONE have any other ideas of how distribution could be done efficiently so that we don't have to continue this "project per topic" fiasco?

HELP!!! PLEASE!!!!

Is there a way to make tab groups be remembered between RH sessions?

forums_noreply@adobe.com — Fri, 31 Oct 2014 22:00:19 GMT

All-

I've found that the tab groups (in my case "vertical" tab groups) that I set in a RH project/session aren't being remembered. When I close and reopen a project, I have to reset my tab groups. Is there a way to make tab groups re-appear according to how they were last configured?

(I could be wrong, but it seems to me I've only had this problem recently. Perhaps I unchecked a "remember' setting?!)

Thanks!

_Kurt

Please assist with image style question....

forums_noreply@adobe.com — Thu, 30 Oct 2014 22:02:37 GMT

Experts:

1. I have defined an image style which looks like this in the image style editor:

2. I applied the style to an image. As expected, in the WSIWYG editor, the image is intented 1.75in":

The code (for this simple page, which happens to be a master page, but I find the issue on regular pages too) looks like this:

3. HOWEVER, in preview mode, and in the WebHelp output, the graphic is flat against the right edge:

Is something being overwritten somewhere? Or, perhaps I don't understand what a "class" is?

Thanks!

Kurt

Publishing to Google (Cloud)

forums_noreply@adobe.com — Thu, 23 Oct 2014 07:19:57 GMT

Hi,

My department have moved over to Google Enterprise which allows for the development of simple websites and the use of Google Drive. Does anyone know of a way to publish to Google that keeps all of the files related to each other?

Thanks,

Greig

Add to Favorites Toolbar Button

forums_noreply@adobe.com — Thu, 23 Oct 2014 07:09:51 GMT

I am trying to add a toolbar button (for webhelp output) for a client to use that will add the current page to the user's IE Favorites list. I have used the script from Rick Stone's Skinny On Skins "Toolbar button to add items to the Favorites list" topic, but I get a javascript error when trying to execute the button in the toolbar.

Here is the code I'm copying from Rick's Skinny on Skins ...

javascript:window.external.AddFavorite(parent.frames[1].bsscright.location,paren t.frames[1].bsscright.document.title);

Any help would be welcomed!

How do I use the NOT boolean operator in WebHelp output

forums_noreply@adobe.com — Mon, 20 Oct 2014 16:21:45 GMT

I am using RH 11 and am trying to figure out how to use the NOT boolean operator in my WebHelp out.

For example, when I type "Body NOT text" (no quotes), I get the following message:

"The words you typed is not a valid expression."

Am I doing something wrong here or does this not work?

Thanks,

Mack

buttons in webhelp output

forums_noreply@adobe.com — Wed, 15 Oct 2014 21:09:59 GMT

I am unable to get a custom button to display in my webhelp output. I tried adding a custom button. In the Custom Toolbar Item window I added the required info (name, text, image) including a link to our product website (on the action tab), but the button does not show up in the toolbar. I tried editing the About option but it does not display either. I basically can't get any button to show up other than the defaults in the Toolbar -> Main panel. I am using the skin editor. The custom button shows up when I click Preview in the skin editor, but when I generate the help, the button is not there. Any tips?

whcshdata.htm or whcshdata.js

forums_noreply@adobe.com — Mon, 13 Oct 2014 09:49:43 GMT

It looks like after upgrading to Robohelp 10, the Webhelp compile no longer produces a "whcshdata.htm" file in the output, but instead produces "whcshdata.js." I can't find anything in RN about htis change, but wondering if anyone knows if this is true?

Thanks

RH10 not creating XML files in whxdata

forums_noreply@adobe.com — Fri, 10 Oct 2014 07:18:13 GMT

We converted from RH7 to RH10 earlier this year, and our application uses the XML files in whxdata to connect help buttons to topics. It seems that RH10 is not creating these XML files, which is breaking this functionality.

Some searching indicates that these files should be created when the primary WebHelp layout is being built. I can't find any settings anywhere that indicates whether or not they should be created.

Is this a consequence of the conversion, or does RH10 not create these files anymore?

Scrolling index or glossary to end generates error on Mac

forums_noreply@adobe.com — Thu, 09 Oct 2014 13:11:52 GMT

When I view my published WebHelp on a Mac (Safari or Firefox), and scroll to the bottom of the index or glossary, I get a "Slow Script" or "Unresponsive Script" error and it locks up. I have no issues on the PC. Any idea what may be causing this? Without a solution, I'm forced to generate my Help files without an index or glossary. (To generate WebHelp, I am using RoboHelp linked to a source FrameMaker book - I have Technical Communication Suite 3).

TOC generated from Robohelp 6 cannot be viewed in Internet Explorer 11

forums_noreply@adobe.com — Thu, 09 Oct 2014 12:15:12 GMT

Hi,

I have created Table of Contents in RH 6 and generated the WebHelp. But when I open the help files via an application's help button in IE11, somehow the TOC is not displayed on the left pane. However, when I use Mozilla FF 32.0.3, the TOC is displayed without any problem. Can you advise how can I solve the issue in IE11?

Thanks.

Search in WebHelp Generated with RoboHelp 9 Produces Gibberish

forums_noreply@adobe.com — Mon, 06 Oct 2014 16:55:32 GMT

I used RoboHelp 9 to generate WebHelp. I applied Adobe's IE10 Patch for "Existing WebHelp created with RoboHelp 9" and the "IE10 patch for RoboHelp 9 installation" provided by William van Weelden. My Search results appear as gibberish (see below example). However, when I click on a number, a help topic appears. Weird huh? Any suggestions for a fix oh wise sages? Thanks in advance.

0 1 2 3 4 5 6 7 8 9 10 11 12

/1 2 3

00b 1 2 3

00d

0100b 1 2 3

0100d

01s00 1 2

01s07 1 2

01s09 1 2

08p01

0b 1 2 3

RoboHelp 9: Latest WebHelp not working from our product

forums_noreply@adobe.com — Fri, 03 Oct 2014 17:54:28 GMT

I'm not sure what I'm doing wrong, but my help files aren't working properly. I've made edits to them since last year, but when I open the help files from our product, I see last year's help files... not the current ones. Is there anything you can think of that would cause this issue?

Basically, I'm having trouble with the deployment of the help files. They don't appear to be available in the deployment package. What can I do to confirm that they are present (and correct) in the deployment package?

Is there a way to show the current URL for a WebHelp topic in the browser?

forums_noreply@adobe.com — Tue, 30 Sep 2014 18:09:29 GMT

RoboHelp 11, WebHelp.

When I open the WebHelp project, the URL displays the start page for the Touchstone Help project: ..../Documentation/Touchstone/Content/Content.htm.

As I go to different pages in the Help, the URL never changes.

Our client consulting personnel often like to copy a URL to send to a client who has a question about a particular topic.

Is there a WebHelp setting that supports display of the current URL?

Thank you.

Carol Levine

AIR Worldwide

Webhelp displays a blank browser in the back

forums_noreply@adobe.com — Tue, 30 Sep 2014 13:29:11 GMT

Greeting to everyone! This is my first topic and I hopy you can help me with an issue.

After migrating from RoboHelp 6 to 10, I started having this issue when invoking the help system... Happens in Windows 7 and Windows server 2012.

How to get rid of that blank browser in the back?

Thanks a lot!

What is the coding to call WebHelp default topic and a context sensitive topic?

forums_noreply@adobe.com — Tue, 30 Sep 2014 11:44:42 GMT

A. What is the coding to call the WebHelp default topic using a window called "Main" using the .htm file name (not a Map ID), and show the TOC pane and the topic pane?

B. What is the coding to call a WebHelp context sensitive topic using the .htm file name (not a Map ID) and display the topic pane only? We use the Show link inside the topic to show the TOC.

RoboHelp 10 user.

Is there a "dummies" guide to setting up content categories?

forums_noreply@adobe.com — Mon, 29 Sep 2014 20:29:31 GMT

Using: RoboHelp 11 on a Windows 7 system.

I've looked through the Help and I've looked at the sample project EmployeeCare2 (which has only one content category, US (default), and so doesn't show the benefit of having multiple categories). I still don't understand the best approach for setting this up. For example, do you need to create a unique TOC for each content category and then include only the relevant topics in that TOC?

We have several types of users for our Touchstone application

Underwriters
Reinsurance agents
Insurance agents
Business unit administrators
System administrators

Would I have to create a TOC for each type of user, including in it only those topics of interest to each user?

Would I then create browse sequences applicable to each user's typical workflow?

Has anyone seen any good documentation about this feature?

Note: In our current Help system, which uses WebHelp Pro, I had to, for various licensing reasons, create a TOC for each type of product analysis (e.g. Loss, Hazard, Geospatial, Data Quality). Each TOC included common topics and topics related only to the analysis type. In addition, each TOC contained conditional build expressions. When a user launches the Help menu, the user sees only the Help modules for their licensed products. While this works fine for our purposes, we ran into some odd behavior with browse sequences. It appears that the approach I took is similar to the way authors need to develop Content Categories.

RoboHelp HTML Version 11: Where can I find the version of RoboEngine that ships with RH 11?

forums_noreply@adobe.com — Mon, 29 Sep 2014 15:00:55 GMT

I'm asking this question because the Using RoboHelp HTML 11 guide says that the new context-sensitive Help API is supported only with RoboHelp Server or RoboEngine 3.0 or later.

Since we are considering deployment of WebHelp or WebHelp Pro to a company-hosted web server (instead of to RoboHelp Server), we want to make sure that we can use the CSH API to call CSH topics.

Thanks.

Carol

A few questions on search keywords...

forums_noreply@adobe.com — Thu, 25 Sep 2014 17:27:38 GMT

Hi all. I'd be grateful for experts' comments on these questions:

Is there a way an end-user (a reader of the WebHelp) can specify keywords in the search query (something perhaps like "kwd:installation"), such that only topics with the keyword "installation" are returned?
Is there a way to search across all topics that have NO keyword (eg, "kwd:"")?
Is there a way to configure RH such that when an author creates a new topic, a default keyword, or set of keywords, is added automatically to the search Keyword field for the topic?

Thanks in advance

-Kurt

Not able to insert images in RH V. 9

forums_noreply@adobe.com — Tue, 23 Sep 2014 19:43:01 GMT

I am using RH 9 and JPEG images. When I open a WebHelp file to make edits, it will not allow me to insert images. When I select the image and try to insert it, I get the following message:

Then whether I hit Yes or No, the following message appears:

I have not changed the naming convention of any of my images, and they are all JPEGS. Any help appreciated.

How to display the master TOC when using Context help in a merged document

forums_noreply@adobe.com — Mon, 22 Sep 2014 18:00:46 GMT

I use Robohelp 10. I have created a large Merged Webhelp project and I have set out the project master with nothing in it other than merged projects place markers.

This is the layout of the generated projects etc.

Generate

Master.htm

Redirect.htm (Home page is a redirect to Project 1 Home Page - not in TOC)

mergedProjects

Project1

Home Page.htm

Project2

Redirect.htm (Home page is a redirect to Project 1 Home Page - not in TOC)

Project3 etc.

Redirect.htm (Home page is a redirect to Project 1 Home Page - not in TOC)

I can get the help to work great when I call up the master page, which shows the TOC for the whole project and the default home page. And from the breadcrumb the home link goes to the home page and shows the Main TOC

However when I call a page using context help ID I get a single frame with the selected page. The link to show the TOC shows the TOC but it is the top of the merged project and not the master TOC. The home link in the does display the home page but again the displayed TOC is the one of the current merged project.

The question is :

How can I get the Master TOC to show all the time regardless of what page I call using a context ID or how can I create a link that will take me back to the Master TOC?

I remember when I created a previous help file for chm output I had to modify all the ali files in order for the redirect to work throught the master chm. Surely this is not the case with webhelp?

TonyC

ToC books do not open in Chrome

forums_noreply@adobe.com — Mon, 22 Sep 2014 14:17:57 GMT

Hey all,

I'm experiencing an issue in Chrome where ToC books don't expand when clicked. I did a little research on the topic and found that similar issues have cropped-up before (see link below). The solutions discussed in that thread did not solve the problem.

Re: WebHelp in RoboHelp 10 - Books are not opening in the published files

I'm using RoboHelp 10 and the latest version of Google Chrome (Version 37.0.2062.120 m). Any thoughts?

Thanks in advance!

WebHelp Blank Page in IE11

forums_noreply@adobe.com — Mon, 22 Sep 2014 14:03:31 GMT

I have upgraded a WebHelp project supporting a browser application from RoboHelp 9 to Robohelp 11.02.240.

The WebHelp context sensitive help displays and refreshes correctly when the browser application is opened in Firefox and Chrome.

The following error occurs when the browser application is opened in IE11:
1/ The first time a help button is selected on the application the help window displays correctly.
2/ But leave the help window open and select a help button on the application and the help window does not refresh correctly. A Blank Page is displayed.

The browser application uses the RoboHelp_CSH.js file and the RH_ShowHelp function with the HH_HELP_CONTEXT command.

I have provided my software developers with the lastest RoboHelp_CSH.js file shipped with RoboHelp 11.02.240.

This is an old application and the help did display correctly in IE when it was developed. I dont know which IE release introduced the problem.

Is there a fix? Thanks.

Cannot Import Graphics Into Project

forums_noreply@adobe.com — Fri, 19 Sep 2014 17:15:54 GMT

I am experiencing some very odd behavior in RoboHelp 9 project. When I attempt to import/insert a graphic into a topic, I receive the message:

Unable to rename file, "image.gif".
The file contains illegal characters.

First of all, I am NOT trying to rename the graphic. Secondly, the file name image.gif does not contain illegal characters. This happens for any graphic I attempt to import/insert into the project. Any ideas? Thanks in advance.

Broken Links Return after exiting / reentering the project

forums_noreply@adobe.com — Tue, 16 Sep 2014 15:26:13 GMT

Hey folks! I have a really annoying issue, in a project helmed by one of my team members. The same broken links appear again and again. They are all easily repaired by importing the missing topic, which is sitting in the expected folder, with the expected name, in Windows Explorer. Importing these topics back into the project resolves the Broken Links, until he exits the project and comes back in. Pretty much the same topics appear again as Broken Links. His CPD file also tends to get bloated quickly when we don't use the option to rebuild it each re-entry. The same problems occur whether we do or do not rebuild the cpd each time.

He is in RH 10. I am in RH 11, so I took a backup of his project and brought it into RH11 a few minutes ago, and resolved a couple dozen broken links, then exited the project. Same thing happens. I am THIS close to starting a new project and setting it all up again. But is there something else I can try?

Oh - we already tried rebuilding the xpj file.

It's not all topics, but quite a few - too many to keep rebuilding each time he goes back into the project.

Laurin Marden

Lead Content Developer

Tyler Technologies, Inc.

Generating WebHelp. The generated system's Search function does not work. Whatever I enter as a search string the system returns the same result - 'null'.

forums_noreply@adobe.com — Mon, 15 Sep 2014 12:09:29 GMT

Hi people. I'm using Robohelp 10.0.1.292. When I generate WebHelp, the search facility does not work in the generataed system. It provides the single word 'null' in response to any search string I enter.

I notice that, in the whxdata file that is generated, there are no package_x.xml files created.

Do any of you have any ideas on what I can do to get RoboHelp working properly, please?

Changing the Word imported file name

forums_noreply@adobe.com — Wed, 10 Sep 2014 07:14:24 GMT

A lot of topics were imported as Word documents and the search results and index results refer to Word documents that were imported en masse and with inconsistent naming conventions. For example, "1 - Order Title" was renamed "Underwriting after UDSA Approval is Received" in the TOC but when a person does a search or clicks the index keyword, the original file name is given.

Thank you very much, one day I hope to start giving back to the community.

Dave

How to safely search/replace only text that end-user sees?

forums_noreply@adobe.com — Wed, 10 Sep 2014 07:10:09 GMT

Hi all. Is there a way to do a safe search and replace action, across an entire project, text that the user sees with a browser, and NOT any other text, like what occurs in file names, paths, style names, attributes, CSS, etc.

My guess is that selecting the option Exclude HTML Tags would not be sufficient, and that a regular expression might be in order.

Thx in advance.

-Kurt

Can anybody tell me how to resize the Index/ TOC pane on a Webhelp Pro generated project?

forums_noreply@adobe.com — Tue, 09 Sep 2014 22:41:00 GMT

The pane on the left hand side of the screen is too narrow and must be enlarged manually. I would like for it to be wide enough when the page is displayed that all entries may be viewed.

Thank you,

Dave

modifying VanWeelden's email button script to not include topic info?

forums_noreply@adobe.com — Mon, 08 Sep 2014 09:25:19 GMT

I'm using William Van Weelden's JavaScript to put a button on my WebHelp skin that will open the user's email program (Outlook) and populate with our email address. We do not need anything in the subject line, CC line, BCC line, or in the Body. We do not need any of the topic information. When I try to take out just the references to the topic, either the whole script stops working for the other functions I'm using from his script, or RH freezes. I'm using RH11 with XP Blue skin, and his JavaScript is in the right place in my Baggage files. What modification(s) do I need to make? Thanks, and thanks William

Here's the text of his JS:

function Email() {//Create an email with the link to the current topic.

var url = GetRelTopicURL();
var title = GetTopicTitle();

var emailaddress = "test@example.com";
var message = ""; //Custom message

var mail = "mailto:"+emailaddress+"&subject="+title+"&body="+message+"\n"+title+": "+escape(url);

var body = document.getElementsByTagName("body")[0];

var a = document.createElement('a');
a.setAttribute('href', mail);
a.setAttribute('style', 'display: none');

body.appendChild(a);
a.click();

RH 11: Conditional Build tags applied: Content still showing up in search

forums_noreply@adobe.com — Thu, 04 Sep 2014 16:03:32 GMT

Hello. I am generating WebHelp using conditional build tags using RH 11.

I have marked books in the TOC with a CBT of Not in 6.1.

I generated help and excluded content marked with the CBT Not in 6.1.

When the Web Help is generated, the books marked with the CBT do not display in the TOC. However, if I do a search, topics that are under the books and therefore should not be included in the output have search results returned.

Is there a scenario in which topics that have been excluded from the generated help would still show up in search?

Your help is greatly appreciated.

Jenny

Can I convert an existing project to a Merged Project?

forums_noreply@adobe.com — Wed, 03 Sep 2014 18:27:35 GMT

I am using RH8. I need to update an existing WebHelp Project and was wondering if I could convert it to a Merged Web Help Project. I want to avoid starting from scratch. I am hoping that it can be done because two people will be working on updating the project simultaneously and I want to avoid using Source Control if possible. Does anyone have feedback or suggestions on tackling this? Thank you in advance for your input and help.

Is Webhelp generated from Robohelp 11 supported on Mac?

forums_noreply@adobe.com — Wed, 03 Sep 2014 15:54:58 GMT

We have generated our Webhelp projects from RoboHelp 11. These display fine in Firefox on Windows. However, when viewing them on a Mac OS X version 10.9.2 with Firefox 28, an unresponsive script warning is encountered which cannot be resolved. Also, there is a lot of padding in the Index between the text field and the index entry. Screenshots are provided to show both of these issues.

When viewed on Safari on the same Mac machine the Webhelp project is simply unresponsive.

Is this a known issue with Mac OS X?

Removing breadcrumbs from home page

forums_noreply@adobe.com — Wed, 03 Sep 2014 14:44:14 GMT

RH11 | WebHelp

I apply breadcrumbs through the WebHelp Settings screen when I compile. This method applies them to every topic. However, it don't want to display them on my home page. Does anyone know if it's possible to remove breadcrumbs from an individual page after compilation?

Thanks

Jonathan

Still necessary for developers to delete all existing WebHelp files before updating?

forums_noreply@adobe.com — Fri, 29 Aug 2014 17:34:14 GMT

Hello,

I'm using RoboHelp version 9.02 on my Windows 7 64-bit computer to generate a WebHelp project. Years ago, I was told to always ask developers to completely clear out the existing files in the WebHelp folder (on their end) before replacing them with updated files. In other words, when I compile the WebHelp project, I typically copy the output from the generated WebHelp folder on my hard drive, store it somewhere where a developer copies it, and then they do their magic with it on their end. I've always told them to delete the contents of the existing (older version) WebHelp folder on their end before copying in my new files. Does anyone know if this is still necessary?

I'm working with a different developer now and he just copies and pastes my newly generated files into his existing folder (without removing prior contents). Can this cause issues?

Thanks for your help.

Why is the right hand side of the tables on a Word document that was imported being cut off using Webhelp but not when using Webhelp Pro?

forums_noreply@adobe.com — Mon, 25 Aug 2014 12:35:14 GMT

I would prefer to use Webhelp and not Webhelp Pro because Webhelp allow for the insertion of a logo located to the right of the search field by selecting the "Show About" check box when generating content. The problem is that Webhelp is cutting off the words in the tables. Wordwrap is turned on in the Word document and the rest of the sentence will continue beneath the "cut off" word.

RH10 Webhelp and IE11

forums_noreply@adobe.com — Wed, 20 Aug 2014 11:30:40 GMT

Using RH10 to generate Webhelp output. This has worked fine for users running firefox, chrome and IE10 in an intranet environment. (RH10 has been updated with the IE10 fixes and the chrome fix - whproxy.js file). However, With the release of IE11 users have immediately reported that there are problems with the RH10 Webhelp output. I cannot provide specifics as yet but thought it worth posting so that other users have a "heads up" on potential problems caused by IE11, and hopefully RH techies can start to pinpoint problems and look at providing potential fixes.

Will try to identify IE11 problems more specifically and provide further posts regarding issues.

OK - Viewing WebHelp output in IE11 -

Table of Contents has dissappeared, the icon is displayed on the tool bar but no TOC entries in the list;

index - displays the keyword box but does nothing and no index list is displayed;

search - search box will display and text can be entered but search does not appear to work.

For users who choose to use IE11 as their default browser, this renders the webhelp unusable.

Anyone got any ideas how to fix???

Regards

TOC Does Not Open in WebHelp Generated with RoboHelp 11

forums_noreply@adobe.com — Mon, 18 Aug 2014 19:19:49 GMT

The TOC does not open in WebHelp Generated with RoboHelp 11. I tried other solutions posted on this forum but no success. Any ideas? Thanks in advance for your assistance.

Why does Print button in Google Chrome not work for WebHelp created with RoboHelp 11?

forums_noreply@adobe.com — Mon, 18 Aug 2014 14:23:16 GMT

Using RoboHelp 11 (11.02.240), I created a WebHelp project which contains a Print button on the toolbar.

When running the help in Google Chrome (Version 36.0.1985.143 m), the Print dialog box does not appear.

In Firefox and IE everything works fine.

RoboHelp11

forums_noreply@adobe.com — Mon, 18 Aug 2014 14:15:49 GMT

Trying to Publish to Site5.

Site5 informs us the connection is made but RoboHelp hangs with no message.

Can copy files to the web site using FileZilla and it works but...

Our website is: plusandminus.com

Tim Mattingly

tim@plusandminus.com

Can you help with RoboHelp Version 11: WebHelp Index Keyword Sorting?

forums_noreply@adobe.com — Thu, 14 Aug 2014 19:33:58 GMT

I'm new to RoboHelp 11, and I am finding it difficult to alphabetize topics listed under my Index Keywords. When I look at the keyword topics in my RoboHelp HTML editor, they are listed in alphabetical order (see the Tools topic in the first image), but when I generate WebHelp the Tools topics are not in the correct order (second image). I believe that the problem pertains to new entries made to a converted RoboHelp Version 6 WebHelp application. Basically, I have been adding content to several old version 6-generated html files in the new RoboHelp HTML editor.

Another issue that's perplexing is the fact that the Move Up and Move Down icons at the top of the Index editor pod, or whatever it's called, are grayed-out (not functioning). I remember with the Version 6 application, they worked fine.

Can anyone offer any suggestions on how to get the index alphabetized? I appreciate your help.

Does RoboHelp/Adobe support any type of HTML doc access authorization?

forums_noreply@adobe.com — Thu, 14 Aug 2014 16:54:28 GMT

Hi. Do any of you know if RoboHelp 11 supports any type of access rights to published HTML docs?

My company has a basic product that all customers have access to. We also have "premium" products that are available to customers who pay for them, and at the moment we prefer not to expose the premium products' docs to customers who haven't purchased those products. What I'd like to be able to do is have some way that a customer can log in to access the basic HTML docs and, based on their login rights, have links to the premium docs be made visible and link to the HTML docs for those products.

Note that for now, I'm OK with maintaining separate RH projects for the basic doc set, and one for each premium doc set. (Each would have their own search domain.)

Thanks in advance!

-Kurt Euler

Two questions about the logistics of PDF for review...

forums_noreply@adobe.com — Wed, 13 Aug 2014 15:37:10 GMT

Hi experts. I'd appreciate your thoughts on the RH feature "Create PDF for Review". I've come across a couple concerns...

The instructions say that the source RH files shouldn't be edited/altered while a PDF document of the same material is out for review. This is understandable from a synchronizing perspective. But I'm wondering if any of you think it's a non-starter that the source material is locked. I often can't wait for people to return comments, even by a requested deadline, before making edits. This is my first foray into RH docs, and right now I'm more inclined to use cut-and-paste-in-emails to request and receive doc comments.
For those of you who do use the feature, and use the shared PDF option, do you know of a service that will host the group-commentable PDFs? Adobe used to have a service for this, but it seems like it is no more. And our IT guy is super security conscious and is so far resistant to have a group-writable directory on one of our servers.

Thanks in advance for your replies.

Kurt Euler

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