Content in Adobe Community

Is there a way to Install Captivate 8 without having to log on using an Adobe ID? We need to automate the install on multiple computers.

forums_noreply@adobe.com — Thu, 13 Nov 2014 19:15:24 GMT

We are a small IT department that needs to do multiple installs of software on multiple computers. Having to input an Adobe ID for the install is a hindrance.

How can I download Creative Cloud Packager without a cc account?

forums_noreply@adobe.com — Tue, 11 Nov 2014 21:11:20 GMT

We have a volume license for software such as captivate and others that can be packaged with the creative cloud packager, but do not actually have a create cloud account.

From what I can find it says to login to the licensing portal and we should be able to download it. I am unable to find any link or download to the packager. I am able to download our volume licenses and software installs but not the packager.

erreur 16 à l'ouverture des apps

forums_noreply@adobe.com — Tue, 11 Nov 2014 18:00:02 GMT

Bonjour

Suite à une réinstallation de Mavericks, je ne peux plus ouvrir aucune applications de la suite Adobe. ERREUR DE CONFIGURATION erreur 16

je dois désinstaller et réinstaller les logiciels. Une fois les opérations faites avec suppression des préférences. Toujours le même message.

Quelqu'un a t-il la solution ?

Merci

Installation Problems

forums_noreply@adobe.com — Thu, 06 Nov 2014 17:11:23 GMT

While I am able to download the Creative Cloud desktop app executable file, when I try to run the installation, the screen and cursor flicker rapidly, and the installation does not complete. I have turned off all firewalls, ran it as administrator and have a completely updated Windows 7 operating system. Any suggestions ?

I've lost my installation disk and key and need to install this software onto my new PC. What are my options? I don't want to buy the software again.

forums_noreply@adobe.com — Tue, 04 Nov 2014 14:24:22 GMT

Can someone please help, I purchased this software in the past but overtime the installation disk and licence key has been misplaced. I now need to install it on a new pc as my old one no longer exists.

CS6 won't install on new computer, says counterfeit

forums_noreply@adobe.com — Sun, 02 Nov 2014 18:28:36 GMT

I purchased a Student and Teacher edition of CS6 and it has worked great for 2 years. Now I am installing it on a new computer and it stops instal every time with a message that it's counterfeit. How do I get this fixed and not lose my paid for copy?!

Download Captivate 8 trial

forums_noreply@adobe.com — Thu, 30 Oct 2014 22:23:49 GMT

I am trying to download Captivate to show to a client who wants to use it.

I went to http://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate

and chose Mac English.

I got a very small DMG image.

I opened the dmg.

I double clicked the pkg to install. I got an install dialog box.

I agreed to the agreement.

I got a standard install screen.

I was suspicious as 31mb seemed awfully small for a big application. But I clicked Install.

A few seconds later I was told the install was successful.

I looked for Adobe Captivate in my Applications folder. It was not there.

I tried a different browser. I got a fatal error.

I tried the direct download link. Nothing happened. And I've been waiting a long time.

I tried a different browser. Same steps. Same problems.

HELP!

Incorrect Serial Nuumber

forums_noreply@adobe.com — Sun, 26 Oct 2014 14:50:19 GMT

I've purchased Captivate 8 and the serial number I received by email is incorrect. The error message I'm receiving tells me the serial number is valid, but not for the product I've purchased. I've uninstalled and reinstalled Captivate and I am still getting the same error message. Any suggestions?

fehler bei installation von Adobe X1 Pro

forums_noreply@adobe.com — Fri, 17 Oct 2014 10:31:14 GMT

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s)

----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------

ERROR: An error occurred during the installation of assembly component {9718BF1D-6A9F-3406-A992-630F7EF2F164}. HRESULT: 0x80070003.

ERROR: Install MSI payload failed with error: 1603 - Schwerwiegender Fehler bei der Installation.

MSI Error message: An error occurred during the installation of assembly component {9718BF1D-6A9F-3406-A992-630F7EF2F164}. HRESULT: 0x80070003.

ERROR: Third party payload installer AcroPro.msi failed with exit code:

Having to reinstall our CS4 Production Premium

forums_noreply@adobe.com — Wed, 08 Oct 2014 18:21:15 GMT

I went to the volume license section but the installer is not working. You cannot select any of the apps to install. You can only click the install button and then it takes you to a screen that says preparing to install and nothing happens. the installer is not working. How can I reinstall this product I purchased?

Installed Adobe Pro, serial number wasn't sent

forums_noreply@adobe.com — Mon, 06 Oct 2014 16:44:37 GMT

I installed Adobe Pro but I didn't receive a serial number on the email confirmation. I tried looking at my account online and it wasn't provided there either. I followed the trouble shooting steps but no help there either.

Install button does not work

forums_noreply@adobe.com — Tue, 30 Sep 2014 16:45:47 GMT

im just trying to install Adobe Photoshop CS6 Student license which i bought from university website and when i click on "install" nothing happens...

i have mac os x 10.9.5

Swapping CS 5.5 from Windows to Mac

forums_noreply@adobe.com — Mon, 29 Sep 2014 23:17:11 GMT

I purchased CS5.5 for Windows in Dec2011. I now have a MacBook Pro - how do I transfer the software from WIndows to Mac?

full version for mac book retina

forums_noreply@adobe.com — Wed, 24 Sep 2014 22:57:10 GMT

I want to buy a full version of mac book retina, and want to pay the full amount for one-time, I don't monthly installements.

and advice??

Captivate 6 download

forums_noreply@adobe.com — Mon, 22 Sep 2014 07:49:17 GMT

Hello,

I need to reinstall Captivate 6 on my new laptop. I have the product key but where can I locate the download for 6.

Thanks,

Activate NeoSpeech in Captivate 8

forums_noreply@adobe.com — Wed, 17 Sep 2014 10:50:54 GMT

I have both Captivate 7 and Captivate 8 installed in my machine. I need them both currently. NeoSpeech was alreday installed for Captivate 7 and it works all fine. Now since I have installed Captivate 8, do I need to install the same NeoSpecch again or it can be activated from the previous installation?

Thanks,

Soumya

Nothing happens when I download disk 2 exe file to continue installation process. Help!

forums_noreply@adobe.com — Wed, 27 Aug 2014 02:46:43 GMT

I am trying to install cs2 (reinstalling). I click the disk 1 exe file with no prob, but when it says to insert disk 2, I click the exe file and it doesn't respond. I tried burning a cd and then insert the disk as prompted and still no results.

Deactivate Captivate 7

forums_noreply@adobe.com — Sun, 24 Aug 2014 22:52:53 GMT

How do I deactivate CP7 on one computer so I can install it on another computer?

There is no "Deactivate" option from the help menu as there is in previous versions of Captivate.

Captivate 8 subscription question

forums_noreply@adobe.com — Sat, 23 Aug 2014 21:34:33 GMT

I have a creative cloud membership ( educational) one of the apps I need to learn is Captivate and in my CC icon on my desktop I do not see a link to download it. I read it is 19.99 per month and I already have a CC membership so is Captivate an additional 19.99 per month?

Can someone give me any info?

CS6 MASTER COLLECTION

forums_noreply@adobe.com — Fri, 25 Jul 2014 13:05:15 GMT

I just got my laptop repair so I lost everything on my computer. Anyway I got my adobe CS6 master collection from my school full sail university and i lost my serial number for my abode CS6 master collection and I don't know how i'm suppose to get another and I follow all the support had provided but it didn't help because I don't have the redem code either. so anyone can help me that be a big help and if you go to same school me and have the number for it be real help that you very much.

Can you still download Captivate 7?

forums_noreply@adobe.com — Wed, 23 Jul 2014 14:12:31 GMT

My PC crashed and I need to install CP7 on my Mac to finish a project. I can't seem to find anywhere online where I can still download the old version. Is that possible at all? They don't want me to use CP8.

Thanks,

Kristen

How move AdobePro9 from old to new pc.. Have prod key-no disc?

forums_noreply@adobe.com — Wed, 23 Jul 2014 01:33:18 GMT

Want to move AdobePro9 from old to new pc. Have product key but no disc. Then want to purchase upgrade to Acrobat XI.

Captivate 8.0 Trial delivers AAM error message / ACC issues / Won't start

forums_noreply@adobe.com — Tue, 22 Jul 2014 18:40:08 GMT

32 Bit / Win 7 Pro / 4gb / 300gb

Currently have Dreamweaver 6 installed - runs fine.

Downloaded trial of Captivate 8.0 - installed - when started returns message: Adobe Application Manager, required to start your trial, is missing, or damaged. Uninstalled AAM, and downloaded AAM 8.0 All, and Creative Cloud Trial.

Same message. Uninstalled AAM, Captivate, ACC. Re-downloded all and reinstalled all Akamai, AAM, ACC, Captivate.

Same message. After I click OK, Captivate starts then closes.

When I run AAM, it states I need to download and install ACC.

Do that, and still get same errors. Cannot open Captivate to apply any patches.

Looking for ideas (What windows services are required to run these?)

installation

forums_noreply@adobe.com — Tue, 22 Jul 2014 15:18:36 GMT

the message appears installation on case-sensitive volumes is not supported. please choose a different volume for installation. how should i dove the problem?

Captivate 8 Installer Win 8 never completes initializing

forums_noreply@adobe.com — Tue, 15 Jul 2014 16:15:05 GMT

I've upgraded to a new computer with Windows 8. I've downloaded Captivate 8 and allowed the packages to create the installation directory. I am using a SSD boot drive, and I am installing applications on a secondary drive. I'm following the instructions in the ReadMe document. When I run the Set-up application as Administrator, the installer never completed initializing, but "disappears". If I try to run the installer again, I get a message that the Adobe Installer is already running. I see the Adobe Application Manager running in the background, but I'm stuck.

I've double-checked the hardware requirements, and everything is good. Is there something simple I'm missing? Thanks for any help in advance!

Mary

Captivate 8 online activation

forums_noreply@adobe.com — Fri, 04 Jul 2014 08:23:55 GMT

We want to install Adobe Captivate 8 software on computers that are not connected to the internet. When we start the installation we are prompted to activate the software online before we can proceed with the installation. How do we go about activating the software without an internet connection?

Neo Speech for Captivate 8

forums_noreply@adobe.com — Wed, 02 Jul 2014 14:10:30 GMT

I am looking to install NeoSpeech with System Center onto Captivate 8.

I have already packaged the Captivate 8 and it installs successfully.

I tried to run the neospeech setup.exe --mode=silent but nothing installs. I read that for Captivate 7 you need to create an update package, I tried to do this, but when I pointed it at the ZIP files I was told they were invalid.

Have I to create xml install files ? I see there is one under the payloads directory, and one under packages.

Please help.

What hardware specs (PC/Mac) would you recommend?

forums_noreply@adobe.com — Wed, 25 Jun 2014 20:34:12 GMT

What hardware specs (PC/Mac) would you recommend? I'm currently looking to upgrade the PCs that we're using and would like to get suggestions as to what to get (processor, amount of RAM, and GPU). Thanks in advance guys.

TCS and Captivate 8

forums_noreply@adobe.com — Tue, 24 Jun 2014 00:30:36 GMT

Does anyone know if my subscription to Technical Communications Suite includes Captivate 8 at this point?

I had a sales call from Adobe about Captivate 8, and she promised to find out for sure and call me back, but never did.

We have several CP7 subscriptions and one for TCS. I don't want to upgrade the CP7 licenses until I'm sure that I can also use it with TCS.

Anyone know?

Deployment Unlicensed captivate 8

forums_noreply@adobe.com — Mon, 23 Jun 2014 14:18:17 GMT

Hello,

I work for a big company. I'm a software packager/deployer. I am having big issues with this product. What i want to do is very simple : I want a completely silent installation for my users that they will license themselves. We use individual licenses in this case because we don't have a big enough user base for this product.

I can't seem to be able to do this with Creative Cloud Packager. It does not appear in the list of available software. We cannot ask the users to go through the complicated registration with adobe ID etc etc, too much user interaction = helpdesk calls.

What are my options? Can anyone help me?

Thanks

Installation Problem Captivate 8 Mac

forums_noreply@adobe.com — Fri, 20 Jun 2014 10:58:39 GMT

I have been trying to install CP8 for the last 2 days and I keep getting this fail response. There isn't anything else to let me know how to troubleshoot. I am a Cloud subscriber and I have previous versions of Captivate on my computer because my clients never upgrade. This seems to happen every time a new version comes out and I don't know where to submit a support ticket. Any ideas?

-----

Macbook Pro/16 gigs Ram/OSX 10.9.3

Thanks.

transfer subscription

forums_noreply@adobe.com — Fri, 20 Jun 2014 05:11:39 GMT

Hi,

I have two captivate yearly subscription licenses for people that have left that are on a cancelled credit card

I have just put two new users on new subscriptions

Do I have to do anything for the old yearly subscription licenses with Adobe?

Under the license it says that I have to pay the difference between the monthly and the yearly discount rate

regards Renovator

Bad install of eLearning Assets

forums_noreply@adobe.com — Fri, 06 Jun 2014 19:48:44 GMT

Hi All,

I downloaded and installed the eLearning Assets for Captivate 8. It gets installed to /Users/Shared/Adobe/eLearning Assets/ Characters_8_0/

I'm having issues with all non-thumbnail directories. In each high and low folder ( high res and low res ), only the first two images are useable. When trying to use any other image I get a message that the file is either damaged or not supported. I'm actually planning on using these assets. Does anyone have any insight on this?

TIA - Vijay

Have to activate cp8 license every day

forums_noreply@adobe.com — Tue, 03 Jun 2014 21:07:50 GMT

I was hoping that whatever problem I was experiencing with Captivate 7 would be gone with Captivate 8, but I'm having to re-license Captivate 8 every day the same as I was with Captivate 7. Not sure if it's related to how our network is setup as my My Documents folder is mapped to a local server instead of residing locally, but I have to re-license Captivate 8 every morning I launch it.

Fresh install of trial version of Captivate 8 on OS X 10.9.3 - no previous version of Captivate on machine. I've got lots of crashing to desktop problems right off the bat. Is there a patch available?

forums_noreply@adobe.com — Sat, 31 May 2014 16:20:48 GMT

Fresh install of trial version of Captivate 8 on OS X 10.9.3 - no previous version of Captivate on machine. I've got lots of crashing to desktop problems right off the bat. Is there a patch available? I work at a University and we're evaluating for online courseware - my last experience with Captivate was 5.0. Anyone else experience this with the trial download?

Captivate 8 available now for annual subscription users?

forums_noreply@adobe.com — Thu, 22 May 2014 17:21:20 GMT

Just saw the announcement about the release of Captivate 8. I have an annual subscription to Captivate. When I check on Updates from within Captivate 7 it says all my subscriptions are up to date. Will it be available soon via Updates or is there another route to get version 8?

Thanks.

Wait.... I think I recall from the last update from Version 6 to 7 that you go to the trial download page, download the new version and somehow it recognizes that you have a subscription license. Is that correct, i.e., we go to:

http://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate ?

wrong email adresse in cc installer

forums_noreply@adobe.com — Thu, 22 May 2014 12:23:43 GMT

Hey Team,

i want to download the adobe cc trial, but when the installer comes up, it wants to send a verification mail at the wrong email address.

how can i chance it?

Activate CS3 license

forums_noreply@adobe.com — Fri, 09 May 2014 18:56:16 GMT

I am using CS3 license for Windows XP and now updated OS from WinXp to Windows 7, i uninstalled this license from Windows XP and use this serial to install for Windows 7 successful, after i choice ativate it and see greating "TOO MANY ACTIVATION". Please help me activate this license. Thanks,

Licenses for month-to-month subscription

forums_noreply@adobe.com — Fri, 18 Apr 2014 15:12:37 GMT

How do I allow my eLearning developer leverage the month-to-month Captivate subscription I signed up for my business? Do I have to give her my log in credentials or is there a way to find the serial # & point her to a download link?

How do I deactivate a Captivate subscription on a remote PC?

forums_noreply@adobe.com — Thu, 17 Apr 2014 03:49:06 GMT

I purchased month-to-month subscriptions for my eLearning consultants. If a consultant leaves or a contract ends, how do I deactivate the product from the consultant's machine?

Activation of all my Adobe software doesn't work anymore also Adobe Captivate

forums_noreply@adobe.com — Tue, 08 Apr 2014 12:35:00 GMT

Hello,

I'm a teacher at the Hague University in the Netherlands and I also bought the Adobe CS6 Master Collection, Adobe Premiere, Adobe Captivate 6 and it worked nice when I installed it in December 2012. But this morning all my Adobe software doesn't function anymore, I get the message that it is a trial version and it will only work for 30 days. This whole morning I am busy to get the software back to work, but also when I reinstall it and type the proper activation keys which also can be found in my Adobe-account, it says that the serials are invalid. Could I please get some support to solve this problem?

Thank you in advance,

B. Kranenburg

Unable to open Captivate 6

forums_noreply@adobe.com — Thu, 20 Mar 2014 01:26:06 GMT

I tried to open my Captivate 6 file a few days ago and was unable to open it. I received a Yellow triangle with a white exclamation mark when opening 6. I uninstalled and reinstalled 6 and I still receive the triangle with exclamation mark. Please assist. Thank you.

Activate code doesn't work

forums_noreply@adobe.com — Thu, 13 Mar 2014 11:44:45 GMT

Bought a year ago Adobe Capitvate 6.0. Two weeks ago suddenly trial version 6.0. Try to activate it with "licence this software" doesn't work.

Installing an old inDesign version.

forums_noreply@adobe.com — Tue, 11 Mar 2014 18:57:26 GMT

Hi to all, i have an old Indesign 7.0 licence,

I have to install it on a new Mac computer, I have logged in after some years and no product appears on my account.

How can I download and install the product purchased some years ago?

Thanks a lot!

How do I access my Captivate Subscription Edition?

forums_noreply@adobe.com — Mon, 10 Mar 2014 00:40:22 GMT

I bought the Captivate Subscription Edition but for the life of me I can't figure out where to go to start using it. I tried accessing it through the Creative Cloud interface, but it doesn't seem to be listed there.

I already received a welcome email confirming the purchase and billing. I just can't find a link anywhere that lets me log in and start using it.

Moving eLearning Assets folder to a drive with more space?

forums_noreply@adobe.com — Fri, 07 Mar 2014 21:12:47 GMT

By default, Captivate 7 seems to have installed a large eLearning Assets folder to My Documents (Windows 7 machine). I didn't notice any options during the installation that would let me direct it to save files, and the cache, to a different drive.

I'd like to move this folder out of My Documents because My Documents, for me, is on a networked drive with very limited space. Just cutting and pasting the files out of My Documents onto my hard drive doesn't seem to work. Help please!

carlo forte

forums_noreply@adobe.com — Thu, 06 Mar 2014 15:04:31 GMT

riformattando il Sistema operativo Quali Sono i PROBLEMI da risolvere Legat i al

software INSTALLATO da adobe creative cloud?

Captivate 5.5 licensing question

forums_noreply@adobe.com — Thu, 27 Feb 2014 15:22:03 GMT

My workgroup has a Captivate 5.5 license which was used on 2 laptops a couple of years ago. Those laptops have since been decommissioned due to lease expiration. Now we have a new project that needs Captivate - I'm trying to install and use our old license number but get a message that the limit is reached for this license number. I don't have access to the old laptops to deactivate Captivate from them. Can I get a replacement license number to use on two new laptops?

Captivate 7 installation wizard interrupted message

forums_noreply@adobe.com — Tue, 25 Feb 2014 00:53:31 GMT

My installation of Captivate 7 on my Windows 7 64 bit PC has a curious failure message and i tried it 2x.

Installing Captivate 6 without previous version installed

forums_noreply@adobe.com — Mon, 24 Feb 2014 13:46:54 GMT

I am having a publishing problem with Adobe Captivate 6 in Windows 7 and was wondering if it has anything to do with the installation. I have read and been told it is possible to install Adobe Captivate 6 without have a previous version installed. Since my last full version was 3, I thought it would be less of a pain to install with just the serial number of a previous version. Everything seemed to work fine until I started publishing. Then my SCORM 1.2 files all started being published without the first letter in the file names. I have not experienced this problem before I had to reinstall Captivate, and my work associate can publish my module on her computer without any problem. Has anyone else installed Captivate without a previous version installed and run into problems?

Thanks,

Darin