Content in Adobe Community

replacement

forums_noreply@adobe.com — Thu, 13 Nov 2014 21:49:30 GMT

Hi there!

I just received my Adobe ink & Slide last week, and I was very excited.

Once received I was very frustrated because is not working at all as expected, and it draws straight lines out of the blue when touching sometimes.

Also for a couple of minutes sometimes doesn't respond.

Was hoping to get it replaced or even to be refounded but there's no way to have a direct contact with anybody on the phone, and the chat is always closed.

What's happening here? very very disappointed!

Anybody better luck with contacting customer support?

Thanks

When are ink and slide going to be available in the uk? It's been sometime now.

forums_noreply@adobe.com — Wed, 12 Nov 2014 17:09:35 GMT

Can anyone put a time on when the uk will be able to purchase ink and slide ?

if it's going to take much longer can anyone profer an alternative stylus?

Can Adobe Line sketches be synced to Illustrator as vectors?

forums_noreply@adobe.com — Tue, 11 Nov 2014 17:53:45 GMT

As the title. Adobe Ideas has this feature and is extremely useful for things like cartoons. However, Line seems to be a lot more powerful - the ability to trace and insert shapes etc, so being able to sync to Illustrator as vectors would be a real game changer for me.

Thanks

Line to Illustrator : no vector shape

forums_noreply@adobe.com — Tue, 11 Nov 2014 14:08:58 GMT

Updated today Illustrator CC & Line, when I send my file from Line to Illustrator I only get a bitmap picture in Illustrator. What's up please, hey guys where are the vector shapes ??? I can't understand what you're doing with those app, there are a lot of app much more easier to use than yours !!! Look at Concep'ts for example, we can can compare it to Line but they offer layers, shapes can be easily moved and file can be send to illustrator and opened in a vector format. It's a shame that this can not be possible with your own app !!!! Sorry but I'm totally disappointed…

Setting opacity and brush size in Illustrator Line. Possible?

forums_noreply@adobe.com — Sat, 08 Nov 2014 13:52:33 GMT

Just to make sure I did not miss anything.

Would it be possible to set opacity and size for brushes being used in Adobe Illustrator Line? Or this is available on in Adobe Illustrator Draw?

Also, chromatic circle for choosing colors is not a feature in Line, right?

Thank you very much

Gustavo.

All my drawings are pixelated! They will not finish loading!

forums_noreply@adobe.com — Sat, 08 Nov 2014 13:22:35 GMT

When I load a drawing (ipad gen3), they don't clear up. They stay pixelated. I can draw over them, so they are not frozen. And the new lines appear correct.

In thumbnail view the image looks fine. But when I open the drawing it looks terrible.

If I back and open old images, they are all BAD.

I rebooted the ipad.

Im really trying to like this app.......but........

Ink stops working mid stroke on iPad Air 2; Works fine on iPad Air

forums_noreply@adobe.com — Sat, 08 Nov 2014 13:17:10 GMT

Like the title says. I've tried penultimate, sketch, and line with the same results. I've got multi-touch gestures turned off as well as palm rejection disabled and have the same problem.

Here is a video demonstration:

Adobe ink runs out of ink - YouTube

It could be an iOS 8.1 problem, as the iPad Air I tried was still running iOS 7.

EDIT: This would probably make more sense to have in the Ink & Slide forum instead of Line -- should I delete this note and add one in the other forum? Is there someone that can move it?

EDIT 2: Somebody posted in that forum -- go see this thread: Ink pen works inconsistently

EDIT 3: Replaced first video with better one

Message was edited by: Jared Stevens

Can I export/share a line file from free CC as pdf or illus cs2 file so client can view/edit?

forums_noreply@adobe.com — Tue, 28 Oct 2014 19:04:06 GMT

I can't find a clear answer to this really simple question so I hope someone here can help me.

I haven't purchased my ink and slide yet, or used any of the creative cloud software. Before I do I want to make sure I understand what I can share with Line and the free level of CC. I want to use them for a particular client who is still old school. So... If I have a drawing created in Line on my ipad and a client with an older macbook pro, still running CS2 (so osx 10.6.8), and I have an ipad with Line and a free Creative Cloud membership (but no CC versions of Adobe software other than Line), is it possible to:

send her a pdf she can open and print?

send her a file she can open/edit/print in CS2?

send her anything she can open and/or edit and/or print?

Print something I can mail to her.

I guess I'm basically asking: what are my limitations for sharing/printing Line drawings with only the free CC membership?

Can you move a drawing from one group to another?

forums_noreply@adobe.com — Mon, 27 Oct 2014 14:16:24 GMT

The new version made all my my individual drawings into individual groups. How do you regroup? I can see how you can move around the order within a group, but cant see how to move an image from one group to another.

You would think you could hold down a drawing, then slide to the next group. But you cant....

Info

forums_noreply@adobe.com — Mon, 27 Oct 2014 01:17:19 GMT

Hi i was wondering what is adobe line and the difference in draw and adobe ideas?

I just got the Adobe INK

forums_noreply@adobe.com — Fri, 24 Oct 2014 00:08:05 GMT

I didn't like the stylus.

i belive is too expensive for what it is.

i try it yesterday and i want my money back

is possible to get it back?

Adobe Ink won't turn on. :-(

forums_noreply@adobe.com — Thu, 23 Oct 2014 16:19:52 GMT

I've had my Adobe Ink for less than one week. I can't get it to turn on although the charger indicates that it is charged. I am frustrated. I enjoyed using it during the brief time it worked. Do you have any advice on how to get it to work again?

All apps not recognizing Slide

forums_noreply@adobe.com — Wed, 22 Oct 2014 17:29:14 GMT

I just received my Ink and Slide!

However, none of the apps recognize the slide. It appears the sensor on the end away from the button is not working. I noticed this because my pinky slipped off of that end and hit the screen and suddenly the lines appeared. I've also ensured the slide is not dirty.

The stylus is fine and works perfectly and the tips in here about turning on the palm rejection were great. Should I contact Adonit?

android for Ink & slide

forums_noreply@adobe.com — Wed, 22 Oct 2014 14:33:34 GMT

Any near term hope for Ink and Slide compatibility for a samsung galaxy in the next 2-4 months? This will help me decide how to proceed I would hate to go out and buy an IOS device and soon the option comes out to use it on a android or Vaio touch screen. The product sure looks better than getting a Wacon

thanks in advance

Adobe Ink does not turn on.

forums_noreply@adobe.com — Mon, 20 Oct 2014 15:19:16 GMT

I've had Adobe Ink for less than a week. It worked for a couple of days. Now, the charger flahes red. When not connected to the charger, Adobe Ink does not light up when I hold the button. Any suggestions on how to get Adobe Ink to respond.

How much time does the ink need to completely charge?

forums_noreply@adobe.com — Mon, 20 Oct 2014 06:14:36 GMT

How much time does the ink need to completely charge? And does it need to be charged before using it for the first time?

Send to Illustrator/Photoshop is not working

forums_noreply@adobe.com — Sat, 18 Oct 2014 23:36:18 GMT

I've got the latest versions of the CC2014 apps installed. I'm signed in and CC App is running on my Mac taskbar, and I checked in Illustrator and Photoshop and it shows me signed in to my account. I'm signed in to my CC account in Draw and Line on my iPad, bit when I tap "Send to Illustrator" or "Send to Photoshop", I get the progress icon, then a message saying "Sent", but it never shows up on the desktop app. I've tried it with the apps running and closed. I've removed previous versions (CS6 and CC), but no luck. I've tried making sure both iPad and MacBook Pro are on the same WiFi network. No luck so far. Any ideas?

Slide draws on my drawings

forums_noreply@adobe.com — Wed, 15 Oct 2014 16:25:37 GMT

How do I stop slide leaving marks all over my drawings? Not useful when there are no layers and erasing unwanted marks leaves holes everywhere.

Line no longer allows a thumb-nail gallery view and will not save names of drawings. No one is available on Adobe chat is able to address these issues.

forums_noreply@adobe.com — Wed, 15 Oct 2014 15:51:43 GMT

Is anyone having problems with line and iOS 8? I can't save or name my files or see them in gallery view.

removing background (transparent background)...

forums_noreply@adobe.com — Wed, 15 Oct 2014 15:19:37 GMT

I'm a total amateur, so maybe this is something everyone knows... how do I make the background transparent so that it doesn't show up as part of the image when I use it in another document? It's a B-W drawing.

Ink is charged, but flashes red and disconnects immediately.

forums_noreply@adobe.com — Wed, 15 Oct 2014 15:10:22 GMT

I believe the pen is charged completely.. the charging unit cycles through the rainbow colors, but when I turn Ink

on it immediately flashes red a few times and disconnects. I've charged it over night and still have the same issue.

How do I return this for a new one?

will ink work with android

forums_noreply@adobe.com — Wed, 08 Oct 2014 15:58:57 GMT

Using a Samsung tablet will ink work with this device

Share button in update not working

forums_noreply@adobe.com — Tue, 07 Oct 2014 17:16:32 GMT

The share or send to feature is now only allowing me to publish to Behance, which is kind of pointless. What has happened to 'save image' 'message' 'email' etc etc?

Still no layers, what gives??

forums_noreply@adobe.com — Tue, 07 Oct 2014 08:09:06 GMT

Just curious will we ever get layers in Line ?

Coloring inside the lines

forums_noreply@adobe.com — Thu, 02 Oct 2014 20:22:23 GMT

What is the best way to use Adobe Ink to have color stay inside the lines?

thanks

joe

replacement nibs for Ink and Slide?

forums_noreply@adobe.com — Thu, 02 Oct 2014 14:11:44 GMT

are replacement nibs available for the Adobe Ink and slide? I would imagine that they wear out over time and I cannot find any info regarding this.

Please help!

Kevin

Simple Layers Suggestion

forums_noreply@adobe.com — Wed, 01 Oct 2014 17:46:07 GMT

I love the simplicity of LINE, But I also love its small advancements over my other favorite drawing app PAPER.

The trace layer in LINE is great. I design exhibits and being able to draw over a photo for multiple concepts is great. However I would love to be able to change the properties and fx on the drawing layer.

Currently when you draw over a trace image its COVERS the trace 100%. I tried to use the marker to colorize a b/w computer line drawing i imported, but you cant change the drawing layer to OVERLAY OR MULTIPLY like in Photoshop. SO the black lines of my imported image disappeared under the marker.

I want the app to stay SIMPLE. And dont need or want full blown layer options. But the marker drawing looks SO GOOD that iId love to be able use it to colorize imported sketches.

Thanks

How do I get an Ink and Slide for Canada? If I buy one in US will it work in Canada?

forums_noreply@adobe.com — Tue, 30 Sep 2014 19:10:26 GMT

I live in Canada and would like to get an Ink and slide. I realize its not available in Canada so I was wondering if I purchased in US will it work in Canada?

When will it be available in Canada?

my ink pen does not draw exactly where I touch on the iPad glass, do I need to always hold the pen directly vertically?

forums_noreply@adobe.com — Tue, 30 Sep 2014 12:14:43 GMT

my ink pen does not draw exactly where I touch on the iPad glass, do I need to always hold the pen directly vertically?

Latest update deleted all my work

forums_noreply@adobe.com — Tue, 30 Sep 2014 02:27:53 GMT

I just updated my Line app in the app-store updates and when I opened the app I was shocked to find all my hours upon hours of hard work all gone

Everything was apparently deleted by the update... ?

Please tell me there is a way to restore my work

Ink tip is not drawing where it touches the glass

forums_noreply@adobe.com — Sat, 27 Sep 2014 19:16:52 GMT

my ink pen does not draw exactly where I touch on the iPad glass, do I need to always hold the pen directly vertically?

will ink and slide work for iPhone 6?

forums_noreply@adobe.com — Sun, 21 Sep 2014 18:54:49 GMT

I am considering getting an iPhone 6 but ONLY if the ink and slide will work for it. if not I may switch over to the google phone and get a new iPad at a later time. Please let me know where the Ink and Slide stands. thank you.

Won't start or charge

forums_noreply@adobe.com — Fri, 12 Sep 2014 21:32:06 GMT

Hi,
I'm a very frustrated customer. I got the adobe ink and slide a month ago and right out of the box it began having some trouble charging. About a week in, the ink has stopped charging and turning on completely. It's really hard to find support as Adobe Ink and Slide isn't an option in your phone tech support call and for any hardware related issues your chat system recommends I call in. I ended up choosing a different issue so I can get in touch with someone on chat. During the chat, the associate keeps giving me numbers that connected me with other products and not support for Ink and Slide resulting in a lot of call transfers. I finally got in contact with someone who opened a ticket for the issue and said that they will follow up with me in a couple of business days. A whole week went by and I had to call back in. I talked to another associate who said that they'll open another ticket for the issue and follow up with me. It's now been over 2 weeks and I have not heard back. I paid $200 for this product and I haven't been able to properly use it since. It's been a month and I haven't been given any tech support or means to replace my defective product. Can I get in direct contact with someone so that I can get progress updates or confirmation on my status? I really want to use my ink and stylus and this is extremely frustrating.

Adobe Ink pen software for Windows? Or just Mac?

forums_noreply@adobe.com — Fri, 12 Sep 2014 14:56:29 GMT

I am in a pinch for time and knowledge, so I imagine someone can answer this quickly. I want the Adobe Ink/Slide hardware and software for my IPAD - I think it has great functionality.

My second question is can I also use the Ink Stylus in the Windows environment too? I see the "Adonit" Company actually manufactures the equipment for the Adobe program, so I wanted to know if I could interchange this digital stylus between my Mac's and Window's computers. Or, do I need another style stylus such as the others that Adonit manufactures. If you wouldn't mind, check out this website and let me know your feelings. In other words, I need to digitally sign things in both the Mac and Windows environment both but I'd rather not go broke on hardware.

http://http://store.adonit.net/products/adobe-ink-slide

(for my IPADS - I'm assuming this hardware is not Windows compatible??)

http://store.adonit.net/products/jot-touch

(Do I need this one for Windows computers?, or is this stylus Windows based??)

Please advise, have a wonderful weekend.

Does anyone work at Adobe?

forums_noreply@adobe.com — Fri, 12 Sep 2014 14:54:10 GMT

Chat is closed and is never working. Been on hold for an hour!

Adobe Problem ! Ink is "pulsing" twice and then blinks red. 3x red, break, 3x red...

forums_noreply@adobe.com — Fri, 12 Sep 2014 14:48:45 GMT

Hello, I still have this problem , its :

Ink is "pulsing" twice and then blinks red. 3x red, break, 3x red...

I attach the link to see what the problem

My problem wIth Adobe Ink pen - YouTube

please I need to fix it

Line should organize drawings like Sketch

forums_noreply@adobe.com — Thu, 04 Sep 2014 15:05:55 GMT

i prefer using Line over Sketch for the variable brush widths and opacity. But I think Sketch and 53's Paper organize drawings better. After all these months I have a hundred drawings. But they are not grouped in any way.

Im an exhibit designer. I have multiple sketches for a single project. It would be very helpful to be able to stack or group them by client or job....

Also, another vote for allowing third party stylus. I have to share an INK with 2 other designers at work. I personally have a Pogo Connect and a 53 "pencil". I end up needed to use those most of the time. Would love if these could connect in come way.

THANKS!

Iknk & Slide to Illustrator

forums_noreply@adobe.com — Thu, 04 Sep 2014 15:05:23 GMT

I would like to know if it's possible to open artwork created with Ink & Slide in illustrator AS VECTORS. I know it wasn't at first, but maybe by know it's possible. Or when will it be?

Thanks,

Matthijs (Amsterdam)

Could I use Ink and Slide on my iPad with Adobe Connect?

forums_noreply@adobe.com — Wed, 27 Aug 2014 22:46:22 GMT

I am looking for a solution to write and draw on the screen during a Adobe Connect meeting using a desktop computer (non touch screen). I was thinking about using the iPad as a whiteboard and possibly Ink and Slide. Is anyone doing this? I need to know what version of programs, devices and apps are compatible. Thank you for your answers.

Linking line drawings to Behance as projects

forums_noreply@adobe.com — Mon, 25 Aug 2014 19:43:06 GMT

Greetings,

I've found that I really enjoy drawing with Line, but when I try to publish my work to Behance, it will only publish as a Work in Progress. Is there any way to publish a line drawing as a Project?

Will Ink and Slide work at all with a 3rd Generation iPad

forums_noreply@adobe.com — Mon, 25 Aug 2014 15:47:41 GMT

I have a 3rd Gen iPad and I am not in a huge hurry to upgrade. I realize Adobe says Ink and Slide needs a 4th gen iPad. But is it usable at all on earlier models?

Why is Ink only ergonomic for right-handed people?

forums_noreply@adobe.com — Fri, 22 Aug 2014 04:30:19 GMT

The Ink feels great in the right-hand, the twist in the metal puts the pen in just the right position, but in the left-hand, the twist is the wrong direction. The point of the triangle rests on the hand. Ink is lightweight but the twisting the wrong direction makes it harder to control. When will left-handed people get their own? I'm kinda disappointed in Ink.

Wacom Intous Creative and Stylus and Adobe Line

forums_noreply@adobe.com — Sat, 16 Aug 2014 08:32:47 GMT

HHow come adobe ideas app work with Intous creative stylus and not in adobe line?

thanks

joe

Will intros creative pen work with adobe sketch?

forums_noreply@adobe.com — Fri, 15 Aug 2014 23:19:42 GMT

Will intros creative pen work with adobe sketch?

shortcut

forums_noreply@adobe.com — Fri, 15 Aug 2014 19:45:19 GMT

I use Line with Jot touch4. but shortcut doesn't work.

It will be nice if I could hide and seek tool bar with stylus button.

I hope Adobe support this.

Have a nice day

Can the ink and slide iPad combo substitute for intuous?

forums_noreply@adobe.com — Fri, 15 Aug 2014 17:13:55 GMT

ink and slide seems like an on-the-go dream, but once I am back at my desktop, I want to make tweaks and changes and fit everything together. Can the ink/slide+ipad connect to the desktop as a drawing pad and take over the role of intuous?

I can't install on ipad 2 iOS 7.1.2

forums_noreply@adobe.com — Thu, 14 Aug 2014 20:09:44 GMT

I have ipad 2 and i was using the adobe line app until the day I upgrade my ipad from 7.0.4 to 7.1.2 . from now on while I am trying to install this app says that is no longer supported from this device!! please tell me if it is possible to use the adobe line app on ipad 2 in ios 7.1.2

Tried line but...

forums_noreply@adobe.com — Wed, 13 Aug 2014 22:23:23 GMT

Yes I have tried it but you can't do a move or fill. Unless I am missing something in it.

THanks

joe

Adobe Ink not charging after 24 hours of red light blinking.

forums_noreply@adobe.com — Wed, 13 Aug 2014 22:10:49 GMT

I've followed all the instructions from the Troubleshooting session, also have post here and did all you recommend. Nothing seems to work.

My Adobe Ink is not charging and your support is not helping. I was able to use it only one time, this is the most poor experience I ever had with a product.

Please contact me as soon as possible, I want a new Adobe Ink or my U$200 back.

Thank you.

Does Line have layer options like traditional drawing apps?

forums_noreply@adobe.com — Wed, 13 Aug 2014 22:09:29 GMT

I'me just starting out in Line with the Ink & Slide. I've use Adobe apps for many years and I always work with sketching on a layer separate from the finished work. I can't seem to find a Layers tool option in Line or Sketch. Am I overlooking something?