Content in Adobe Community

Adobe CreatePDF Desktop Printer is no longer available

forums_noreply@adobe.com — Mon, 03 Nov 2014 23:04:14 GMT

The Create PDF Desktop Printer will no longer be available for download and installation as of 11/5/2014. On 1/6/2015 the functionality will be turned off so if you had previously installed this Desktop Printer, it will no longer work and we recommend you uninstall it from your system:

Uninstalling the Adobe CreatePDF Desktop Printer

To uninstall CreatePDF Desktop Printer, use the Windows Control Panel. If you have trouble, please refer to this forum article for more information.

Alternatives for PDF Pack subscribers:

If you are a subscriber who needs the Print to PDF functionality, you might consider upgrading your subscription to Adobe Acrobat Standard or Adobe Acrobat Pro. With Acrobat desktop software you can print to PDF from within your desktop applications. Review these instructions to learn how to print to PDF on Windows or Mac with Acrobat.

To upgrade your PDF Pack subscription to Acrobat Standard or Acrobat Pro, follow these steps:

For customers in North America please use the links below:

Upgrade to Acrobat Pro

Upgrade to Acrobat Standard

For customers outside of North America, please follow these steps:

1. Navigate to your Adobe Products and Services Page.

2. Under "My Subscriptions and services" find your PDF Pack Service subscription and click on "Manage" on the right.

3. On the Subscription Details Page, click on "edit" next to Subscription level

4. From the Subscription Drop down select one of the Acrobat Standard or Acrobat Pro plans, then click on "Save".

Your subscription will be upgraded to the new plan you have selected.

Alternatives for Acrobat Standard and Pro subscribers:

The ability to print to PDF is included with your Acrobat desktop software . Review these instructions to learn how to print to PDF on Windows or Mac with Acrobat.

If you need help, please Contact Customer Care

How to manage a PDF Pack subscription that was purchased on an iOs device (iPhone or IPad)

forums_noreply@adobe.com — Wed, 25 Jun 2014 21:13:30 GMT

If you created a subscription to Adobe PDF Pack on your iOs device by signing into the Adobe Reader Mobile App, you can manage your subscription directly on iTunes rather than on Adobe.com.

Regarding Apple's cancellation policy for subscriptions: Apple does not provide an interface for cancelling a subscription in the middle of a term but users may call Apple’s customer care directly and request to cancel their subscription as long as they have a valid reason to do so . Users can always stop auto renewal as of the next billing cycle from their iOS device. Apple’s support link for managing subscriptions is listed below.

iTunes Store: Purchasing and managing auto-renewing subscriptions:

http://support.apple.com/kb/ht4098

How to access Adobe PDF Pack from Adobe Reader

forums_noreply@adobe.com — Thu, 02 Jan 2014 17:54:17 GMT

If you have the latest version of Adobe Reader installed on your computer, you can use it to create, combine, and export PDF files through the Adobe PDF Pack service. Here's how to access Adobe PDF Pack from within Adobe Reader XI:

With Adobe Reader XI open, open up the Tools pane from the upper right.

If you're on a Mac, you must have a PDF file open in Reader in order to see this pane.

From here, you will see a number of different options available to you:

1. Selecting Export PDF will allow you to save your PDF file to other formats, such as Microsoft Word, Excel, or Rich Text (*.rtf). This service is available to those with a subscription to Adobe ExportPDF, Adobe PDF Pack, or Acrobat Plus.*

2. Selecting Create PDF will allow you to create PDF files from existing documents. This service is available to those with a subscription to Adobe PDF Pack or Acrobat Plus.*

3. Selecting Send Files lets you access Adobe SendNow for sending and tracking large files.

4. Selecting Store Files lets you save a document to Acrobat.com for easy access from any device.

*From both the Export PDF and Create PDF panels, click on the icon in the upper right corner to sign in to the associated web service in a new browser window:

What file formats does Adobe PDF Pack support?

forums_noreply@adobe.com — Mon, 08 Sep 2014 07:07:52 GMT

Adobe PDF Pack lets you convert from the following popular file types to PDF.

Convert to PDF from	Supported file extensions
Adobe Illustrator	.ai
Adobe InDesign	.indd
Adobe Photoshop	.psd
Adobe PostScript	.ps
Image file formats	.bmp, .gif, .jpeg, .jpg, .png, .tif, .tiff
Microsoft Excel	.xls, .xlsx
Microsoft PowerPoint	.ppt, .pptx
Microsoft Publisher	.pub
Microsoft Word	.doc, .docx
Rich Text Format	.rtf
Sun Microsystems, Inc. OpenOffice	.odt, .ods, .odp, .odg, .odf
Sun Microsystems, Inc. StarOffice	.sxw, .sxi, .sxc, .sxd, .stw
Text file	.txt
Fill & Sign Form Format	.form

Adobe PDF Pack also supports converting from existing PDF files to the following file formats.

Convert from PDF to:	Supported file extensions
Microsoft Excel	.xlsx
Microsoft PowerPoint	.pptx
Microsoft Word	.doc, .docx
Rich Text Format	.rtf
Image file formats	.jpg, .png, .tiff

Note: You can only submit files up to 100MB in size to the PDF Pack service.

What is Adobe PDF Pack?

forums_noreply@adobe.com — Mon, 16 Sep 2013 16:47:08 GMT

Adobe® PDF Pack is the new name for the Adobe CreatePDF online service. This name better conveys what your subscription enables you to accomplish, and gives us room to grow as we add more functionality to this offering.

Today, Adobe PDF Pack enables you to:

Convert documents and image files to high quality PDF files
Combine multiple files into a single PDF
Export existing PDF files to editable Microsoft Office and RTF files

In addition, PDF Pack comes with 50GB of free online file storage on Acrobat.com and the ability to use the service from within Adobe Reader desktop software. Those of you who have the free Adobe Reader mobile app for iOS may have noticed that your subscription also enables you to convert and export documents on your iPhone or iPad. If not, you really should try it out!

To keep up-to-date on all the functionality included in PDF Pack, please refer to the features page.

Upgrade to Acrobat 11 Standard

forums_noreply@adobe.com — Fri, 20 Jun 2014 21:53:30 GMT

Adobe PDF Pack is an online service and internet connectivity is a necessity to use the service.

There is no desktop application for the PDF Pack to be installed and for offline usage.

Users who are on the move and who cannot remain connected to internet always can opt for Acrobat 11 Standard subscription.

You can install the software and explore the very vast features in addition to the features included in PDF Pack.

Please check the various features offered in Acrobat 11 Standard buying guide : Buying guide | Adobe Acrobat XI Standard

Conversion of .rtf files to PDF is temporarily disabled

forums_noreply@adobe.com — Wed, 02 Apr 2014 19:38:09 GMT

Although conversion from .rtf format to PDF is one of the supported formats for the PDF Pack service, we have temporarily disabled the ability to convert files of type.rtf to PDF.

This is in response to a security vulnerability announced by Microsoft:

Advisory: https://technet.microsoft.com/en-us/security/advisory/2953095

Description: “The vulnerability could allow remote code execution if a user opens a specially crafted RTF file using an affected version of Microsoft Word, or previews or opens a specially crafted RTF email message in Microsoft Outlook while using Microsoft Word as the email viewer.“

We appologize for this temporary inconvenience. We will enable the ability to convert .rtf files to PDF as soon as we receive the fix from Microsoft.

The PDF Pack desktop app is being retired

forums_noreply@adobe.com — Fri, 21 Feb 2014 18:08:57 GMT

As of February 17, 2014, the Adobe PDF Pack desktop application [formerly the CreatePDF desktop app] will be retired and no longer available. Don't worry: your subscription to PDF Pack will still be valid! You can continue to create, combine, and export PDF files with Adobe PDF Pack by using one of the following access points:

Adobe PDF Pack on the web: The original way to use the PDF Pack service. Just log in with your Adobe ID here to get started.
Adobe Reader XI: In the Tools pane (or by choosing File > CreatePDF Online...), you'll find everything you need to work with PDF files wth your PDF Pack subscription. Download the latest version of Adobe Reader for free right here.
Adobe Reader mobile app: Keep Adobe Reader with you everywhere you go! On your iOS or Android device, you can make comments on PDF files, fill out forms, or use your PDF Pack subscription to create and export PDF files. Download the app to get started.

Now that you know where to use your PDF Pack subscription, you can go ahead and uninstall the PDF Pack desktop application from your computer. If you need help uninstalling, you can find instructions right here.

CreatePDF Desktop Application

forums_noreply@adobe.com — Fri, 17 Jan 2014 14:54:43 GMT

As of February 17, 2014, the desktop app for Adobe CreatePDF (now known as PDF Pack) will no longer be available for use. You can still use your PDF Pack subscription by accessing the service in one of the following ways:

From the Adobe PDF Pack web application. Create and combine PDF files online. Sign in with your Adobe ID here.
From the free Adobe Reader deskop application. Use the latest version of Reader to create and combine PDF files online with your PDF Pack subscription. Download Adobe Reader here.
From the free Adobe Reader mobile application. Create PDF files with your mobile device, fill out forms, sign documents, and make comments on PDF files from your iPad, iPhone, or Android device. Download Adobe Reader for mobile.

If you need help removing the CreatePDF desktop application from your computer, please take a look at the instructions we've posted. You can also learn more about how to access PDF Pack from within Adobe Reader on your desktop by checking out this tutorial.

Let us know if you have any questions about this process!

How to uninstall the CreatePDF desktop application

forums_noreply@adobe.com — Tue, 07 Jan 2014 18:19:49 GMT

Windows:

1. In the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs (or Programs & Features), do one of the following:

Windows Vista/7/8: Click Uninstall a Program
Windows XP: Click Add or Remove Programs.

2. When you find the program Adobe® CreatePDF Desktop, click it, and then do one of the following:

Windows Vista/7/8: Click Uninstall.
Windows XP: Click the Remove or Change/Remove tab (to the right of the program).

3. Follow the prompts. A progress bar shows you how long it will take to remove Adobe CreatePDF Desktop.

Mac:

1. Open your Applications folder and locate the CreatePDF desktop application.

2. Drag the application to the trash.

CreatePDF Team: FAQ

forums_noreply@adobe.com — Thu, 12 Dec 2013 15:50:15 GMT

This document is for subscribers to CreatePDF Team. To view the FAQ regarding CreatePDF for individual subscribers, please click here.

If you would like to manage your existing CreatePDF Team account, please click here.

Attention all CreatePDF Team subscribers: Beginning January 15, 2014, the Team administration feature for Adobe® CreatePDF (now Adobe® PDF Pack) will no longer be available, and all seats in existing Team subscriptions to the CreatePDF service will be converted to individual subscriptions. Full functionality of Adobe® PDF Pack will still be accessible to your team on an individual basis. Please read on for more details and FAQ about this change.

Discontinuation of Team accounts FAQ

Why is Adobe discontinuing CreatePDF Team functionality?

The application we currently use to support the team functionality will no longer be available internally. Adobe will evaluate if a suitable replacement will be available in the future, but we can offer no definitive statements regarding when that might be.

What happens to existing Team subscriptions?

Adobe will transition all team subscriptions to individual Adobe® PDF Pack subscriptions; this means that your team members should notice no difference in functionality when they use PDF Pack.

What is the difference between the team subscription and individual subscription?

The same functionality that you and your coworkers have been using with the Team subscription is still available with the individual subscriptions. However, the ability to manage users within a team and assign seats to users will be discontinued.

Do I need to do anything to update my subscription?

All current Adobe IDs assigned to a team subscription (that is, anyone who is currently part of a managed team) will be transitioned to a complimentary individual account. Timing will be communicated directly to the subscriber via email.

I just recently purchased a CreatePDF Team subscription. What are my options now?

Adobe will convert all existing seats from the Team subscription to individual subscriptions. This will happen automatically for all existing seats as of January 15, 2014.

What if I want to add seats to an existing subscription?

Since there will no longer be any way to manage a team of people, it is no longer possible to add seats; to grant more of your team members access to CreatePDF/Adobe® PDF Pack, please purchase individual subscriptions for those users from the Adobe® PDF Pack pricing page.

Will CreatePDF still be sold on Adobe.com?

CreatePDF is now called Adobe® PDF Pack, and is still available for individual subscriptions. To subscribe at the individual level or for more information about the service, please visit the PDF Pack site.

What subscription options are available for Adobe® PDF Pack?

Adobe® PDF Pack can be purchased as a monthly subscription or as an annual subscription. Both subscriptions allow you to create unlimited PDF files, convert PDF files to Microsoft Word, Excel, or Powerpoint, and print to PDF. Please see the PDF Pack pricing page for more information.

What happens to all the files I've created? Will I still have access to my online archives?

Any existing documents will continue to be stored in the account of the Adobe ID that originally created them. We will not remove any documents you have stored in your account(s).

If I migrate to an individual PDF Pack subscription, can all my existing documents be migrated over too?

The migration of your existing Team subscription to an individual subscription will all happen on the back-end; we've got you covered. All documents currently associated with an Adobe ID will remain with that ID, so you don't need to take any further action to make sure your information comes along with you when your subscription is transitioned to an individual one.

Overview

What is CreatePDF Team?

CreatePDF Team is an online service for workgroups that lets users convert documents and image files to high quality PDF files, combine multiple files into a single PDF, or export existing PDF files to editable Microsoft Word or Excel formats.

What is the difference between CreatePDF and CreatePDF Team?

Both CreatePDF and CreatePDF Team offer the same functionality of creating PDF files, combining PDF files, exporting PDF files, and printing to convert a file to PDF. However, CreatePDF Team is unique in that the buyer purchases multiple subscriptions in one transaction. For example, the buyer purchases a pack of 5, 10, 25 or 50 subscriptions. CreatePDF Team offers the buyer a volume discount and unique functionality in managing his team of users.

What are the different roles in CreatePDF Team?

The buyer is the user who purchases CreatePDF Team in the Adobe Store. The buyer can then invite members to join CreatePDF Team just by entering their email addresses on the team administration page (see how to add new members here). The buyer can add and remove members to CreatePDF Team during the duration of the subscription. The buyer can also promote any member to the role of administrator, and then that administrator too can add and remove members.

What is the team administration page?

The team administration page is a unique page only available to a user who is part of CreatePDF Team. For the team buyer or the team administrator (if the buyer grants others an administrative role), the team administration page provides the ability to add or remove members. It also provides the ability to promote a member to an administrator. For a team member, the team administration page provides the ability for the member to remove him/herself from the team.

How do I access the team administration page?

The team administration page can be accessed from within the CreatePDF web application. After logging into CreatePDF Team, choose "Manage My Team" within the Account menu in the upper right corner of the screen. UPDATE: The team admin page can no longer be accessed from within the CreatePDF application. Please use the link at the top of this page if you need to make changes to your team before the admin tool is retired on January 15, 2014.

You can also sign into the team administration page directly right here.

Only a user who is a member of a CreatePDF Team (either a team buyer, administrator or member) will be able to successfully log onto the team administration page.

For the Team Buyer

TIP: Did you know that as a buyer, you are granted a free seat with your team's subscription? If you buy a 5-pack, you'll be able to access and use the CreatePDF service and still have 5 subscriptions to delegate!

How do I manage my team once we've bought a subscription?

CreatePDF Team offers a unique feature called the team administration page located in the "My Account" menu. This menu is in the upper right toolbar of the CreatePDF home screen. You can also sign into the team administration page directly by clicking here.

Anyone within a team has access to this team administration page. For the buyer or administrator, this team administration page is the place to add or remove members or promote a member to administrator. For a member, this team administration page is the place to remove him/herself from the team.

How do I add a new member to my CreatePDF Team?

The primary role of the team administration page is to allow you to manage your team members. To add a new team member, do the following:

Click the "Add" button.
Enter the member's email address. To add multiple new team members at once, just separate their email addresses with either a comma or a semicolon. You may also copy and paste the email addresses from another document.

Indicate if you would like those members to also be team administrators. As the team administrator, you can change the role of your team members at any time. (More on team administrators below.)
Click "Add".
You will see a confirmation that those members have been added. Upon closing the confirmation dialog, you will be returned to the team administration page. You will now see on the page's title bar that the number of seats (or subscriptions) available in your team pack to delegate has been reduced by the number of team members you've just invited. You will also see all of the newly invited members' email addresses in your list of members with an "Invited" status. Once they accept your invitation and sign into the service, that status will change.

What will a new team member see when I invite him to the team?

The newly invited member will receive an email message to CreatePDF Team with a link to follow for further sign-up instructions.

The member will click on the link and then sign into CreatePDF Team with an Adobe ID. He may already have an Adobe ID that he wishes to use, or he can create a new free Adobe ID. Once the member signs into CreatePDF Team using his Adobe ID, he has accepted the invitation. The buyer will now see that member's invitation status change from "Invited" to "Accepted" on the team administration page.

The invitation link will be valid for approximately 28 days after the invitation email was sent. If the member doesn't accept the invitation in that time, the invitation link will expire and a new invitation email will need to be sent.

What is an administrator? Can a normal team member become an administrator?

An administrator is a member whose role has been elevated by the buyer or another administrator. The administrator can add new members, remove members and change a member's role. In order to make a team member into an administrator, please do the following:

Select the check box to the left of that member's name. To change the role for multiple users at once, select multiple check boxes.
From the buttons on the top, choose "Change Role".

Select the "Administrator" radio button and click OK.That member is now an administrator. On the team administration page, you will see his role change from "member" to "administrator".

How can I remove a member from my team?

In order to remove a member from your team, please do the following:

Select the check box to the left of that member's name.
Choose "Remove".
On confirmation screen, choose "OK".

That member has now been removed from your team. You will no longer see that member on your team administration page. You will also see on the page's title bar that the number of seats (or subscriptions) available in your team pack has been increased by one.

Please note that the removed member can continue to log into the CreatePDF service; however, his access will be set to the individual free level.

For the Team Member

I was invited to CreatePDF Team. What is it and how do I get started?

CreatePDF Team is an online service which allows you to create PDF files, convert PDF files to Word or Excel, as well as combine multiple files into a single PDF. You will be invited to use the CreatePDF Team service by a team buyer, usually a colleague within your organization who will send you an email invitation. You then just need to click on the invitation link in the email, sign in with a free Adobe ID (or create an Adobe ID if you don't have one) and start creating PDF files with your new service!

Can I use the administration page if I'm only a team member?

Yes, for two purposes: The team administration page allows you to see the other people who are part of the CreatePDF team, and also allows you to remove yourself from the team if you'd like.

Can my team members see my personal information?

Other team members will be able to see your name, email address, and whether or not you've accepted the invitation to the team. However, any further information or work you do within the CreatePDF service, including any conversions you complete or any documents you store, will be accessible only to you.

How do I remove myself from the team? What happens to my account when I leave?

At any time, you can sign into the team administration page and elect to remove yourself from the team. The team administration page can be accessed from within the CreatePDF service by logging into CreatePDF and choosing "My Team" within the Account menu in the upper right corner of the screen. You can also sign into the team administration page directly by clicking here.

You will still have a valid Adobe ID and you can continue to log into the CreatePDF service. However, your access will now be set to it's level prior to joining the team (or "free" if you didn't have a subscription prior to joining the team).

Countries where PDF Pack is available for purchase.

forums_noreply@adobe.com — Tue, 08 Oct 2013 20:06:28 GMT

Adobe PDF Pack is available for purchase worldwide in the following Adobe online stores:

• Australia

• Austria

• Belgium

• Brazil

• Bulgaria

• Canada

• Cyprus

• Czech Republic

• Denmark

• Estonia

• Finland

• France

• Germany

• Greece

• Hungary

• Ireland

• Italy

• Latvia

• Lithuania

• Luxembourg

• Malta

• Mexico

• Netherlands

• New Zealand

• Norway

• Poland

• Portugal

• Romania

• Slovakia

• Slovenia

• South Africa

• Spain

• Sweden

• Switzerland

• United Kingdom

• United States

Adobe PDF Pack is only available through the Adobe Store for purchase. It cannot be purchased through a reseller or over the phone. In order to purchase, you will need a free Adobe ID as well as a credit card and billing address from one of the above countries. Please note: the billing address associated with your credit card MUST match the country of the Adobe store from which you're purchasing a subscription. For example, if you're purchasing PDF Pack through the Adobe store for Italy, your credit card's billing address must be in Italy as well.

Acrobat Plus: How to Download Acrobat XI Pro

forums_noreply@adobe.com — Thu, 26 Sep 2013 16:49:46 GMT

Follow the instructions below to download and install Adobe Acrobat XI Pro from the Acrobat Plus page.

View instructions for:

Windows

Mac

Download Acrobat XI Pro on Windows

System requirements

Before you install, make sure that your system meets the minimum system requirements for Acrobat XI Pro.

Downloading and installing Acrobat XI Pro

Follow these steps to install Adobe Acrobat XI from the Acrobat Plus page using Internet Explorer. Before you begin, close all versions of Reader or Acrobat, and close any browser that is displaying a PDF. It is recommended that you uninstall older versions of Reader or Acrobat prior to installation.

When the Security Warning appears in Internet Explorer, choose "Run".

When the User Account Control dialog appears in Internet Explorer, choose "Yes".

Please note: Acrobat installation is a two-part process: The installer is downloaded and then Acrobat is installed. Be sure to wait until both parts are complete. A progress bar displays the amount left to be downloaded.

When you see the confirmation message that the installation is complete, click "Launch Acrobat".

Download Acrobat XI Pro on Mac

Follow these steps to install Adobe Acrobat XI from the Acrobat Plus page using Safari. Before you begin, close all versions of Reader or Acrobat, and close any browser that is displaying a PDF. We recommend that you uninstall older versions of Reader or Acrobat prior to installation.

Log in to your account. On the Acrobat Plus page, click the "Download Now" button. This will download a DMG file to your Downloads folder (or your default download location).

Once the DMG file has downloaded, open the DMG file. The folder will look like this:

Open and run the Adobe Acrobat Installer (called "acrobatpro11_dlm"). You may be prompted for a password; enter your system password and press "OK".

When the installation is finished, click "Launch Acrobat" to get started!

More help

Please contact our Support Team for additional help with the download and installation process.

What are the system requirements for Adobe PDF Pack?

forums_noreply@adobe.com — Mon, 16 Sep 2013 10:14:59 GMT

At it's most basic level, all you need to run the PDF Pack service is a modern web-browser and a recent version of Adobe Flash Player (http://get.adobe.com/flashplayer/).

For a detailed rundown of supported web browsers and Flash Player versions, please refer to the Acrobat.com system requirements page.(http://www.adobe.com/acom/systemreqs/).

How secure is the PDF Pack server?

forums_noreply@adobe.com — Mon, 16 Sep 2013 10:14:36 GMT

When you use Adobe PDF Pack, your information is protected by server authentication and data encryption through a Secure Sockets Layer (SSL) connection.

Adobe uses industry-leading security engineering processes in building its products. With services at Acrobat.com, security is considered at every level, from applications to networks to physical facilities. In addition to the latest technologies, world-class security requires ongoing adherence to best-practices policies.

Application-level security
Services at Acrobat.com uses some of the latest technology available for Internet security. When you access the services, Secure Sockets Layer (SSL) technology is used for both server authentication and data encryption, helping to ensure that your data and documents are available only to you and the users you authorize. All services at Acrobat.com are scanned regularly by static code analysis and dynamic web application analysis security scanning tools.

Services at Acrobat.com issues a session cookie only to record authentication information for the duration of a specific session. The session cookie does not include the username (Adobe ID) or password of the user.

Network-level security
Services at Acrobat.com leverages firewall protection, intrusion detection systems, SSL encryption, and proprietary protocols to help protect your important information. In addition, Acrobat.com regularly contracts independent third-party firms to perform audits and security assessments on the service, helping to ensure that best practices and industry standards are followed.

Physical facilities security
Services at Acrobat.com is hosted in a protected server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders.

The services at Acrobat.com hosting facilities are protected by multiple layers of physical security, and only authorized personnel may access the facilities and servers. In addition, all access is logged, and logs are regularly reviewed and protected from outside access. All data center equipment has physical protections in place to prevent data theft and environmental hazards in order to prevent assets from being lost, damaged, or compromised and to prevent interruption in business activities.

Does PDF Pack support duplicate file names?

forums_noreply@adobe.com — Mon, 16 Sep 2013 10:14:19 GMT

The PDF Pack service does not support duplicate file names. Files with duplicate names will be renamed by adding a 22 letter GUID at the end.

Can I create a free Adobe PDF Pack account?

forums_noreply@adobe.com — Mon, 16 Sep 2013 10:14:02 GMT

As of October 1, 2012, the PDF Pack service has discontinued support of free user accounts.

If you were a free PDF Pack user prior to October 1, 2012 you were alerted via email commmunication of this change and encouraged to log into your account and download any important files. For a limited time, you can access any files you uploaded with your free account by signing into your Acrobat.com workspace here: https://workspaces.acrobat.com/SignIn.html.

If you wish to explore the paid pricing plans for PDF Pack, please click here: https://www.acrobat.com/createpdf/en/pricing.html?trackingid=KAQAM

Getting Started with Adobe PDF Pack

forums_noreply@adobe.com — Mon, 16 Sep 2013 10:12:58 GMT

There are two ways to access the PDF Pack service. You can access the service through Adobe Reader (version 10.1 and newer) or via your web browser.

Adobe Reader:

You can access the PDF Pack service within Adobe Reader by choosing File > Create PDF Online. The 'Tools' Panel of Adobe Reader will open. Click the blue 'Sign In' text. Enter your Adobe ID (the email address you used when you subscribed to the service) and your password, then click the 'Sign In' button.

Once you're signed in, click the 'Select File' button to choose a file to convert, then click the 'Convert' button. When the conversion is complete, you'll be prompted to 'View PDF File in Reader'

You can download the latest version of Adobe Reader here: http://get.adobe.com/reader/

Web Browser:

Open your web browser and navigate to http://createpdf.acrobat.com. Enter your Adobe ID (the email address you used when you subscribed to the service) and your password to log into the service. After you're logged in, you should see the PDF Pack interface. Click the 'Convert to PDF' option along the right-hand side. Then click 'Select Files' to get the process started.

Does Combine support selecting multiple input files at once?

forums_noreply@adobe.com — Wed, 15 May 2013 18:33:42 GMT

To Combine up to 12 files at a time, log into https://createpdf.acrobat.com/app.html, and in the right hand pane click on "Combine Files". Click on the "Select Files" button in the center of the UI. The file selector pops up and allows you to browse for the files you wish to combine. Hold the control key down and select up to 12 files. If you have selected less than 12, the Combine Files dialog allows you to add additional files by clicking on the "Add Files" button. You can also rearrange the order of the files using the Move up and Move Down arrow keys in this dialog.

An alternative to clicking the Select Files button is to drag up to 12 files into the application This will automatically pop up the Combine Files dialog.

Please note that the above functionality is not supported in the Internet Explorer Browser.

To combine files in IE you are currently required to select one file at a time. Multi-file select is not supported. Moreover, drag and drop functionality is also not supported in IE.

Cancelling my paid account. I want to cancel my subscription.

forums_noreply@adobe.com — Wed, 10 Oct 2012 01:50:49 GMT

Paid Subscriptions

If you have purchased a subscription to CreatePDF and would like to cancel your subscription, please follow these instructions:

Cancel within the first 30 days

If you are trying to cancel your subscription to CreatePDF within 30 days of when you first subscribed, you may return your subscription purchase for a full refund. Please visit our support center and make the following selections from the drop-down menu:

You may then choose to contact one of our representatives by either chat or phone support and they will assist you in completing your return.

Cancel beyond the first 30 days

If you would like to cancel your subscription to CreatePDF beyond the first 30 days, please complete the following steps:

1. Sign into your account at CreatePDF.

2. In the upper-right corner, click the icon and select "My Subscriptions".

3. You will be redirected to the Adobe site, to a place where you can manage your Adobe subscriptions. Here is where you must turn off your auto-renewal. Your account will be returned to the basic (free) level at the end of the current billing period for which you have paid.

Opt out of Marketing Communications

If you are concerned about receiving service-related update and marketing emails, you may opt-out by following these steps:

1. Sign into your account at CreatePDF.

2. In the upper-right corner, click the icon and select "My Information".

3. Uncheck the box here:

4. Click "Close".

Managing my account. I am trying to sign in but I'm having issues logging in.

forums_noreply@adobe.com — Fri, 20 Jan 2012 17:32:59 GMT

How do I reset my password?

You can reset your password by clicking on the "Forgot my password?" link in the sign-in box. You will be sent an email with further instructions.

I lost my password?

If you forgot your password, you can reset your password by clicking on the "Forgot my password?" link in the sign-in box. You will be sent an email with further instructions.

I have a subscription, why can't I log in?

To log in to your account, enter your Adobe ID and password. Your Adobe ID is your email address that you inputted to sign up for your account.

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Why haven't I received an e-mail address validation?

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What is the Adobe CreatePDF Desktop Application?

forums_noreply@adobe.com — Mon, 09 Jan 2012 18:49:10 GMT

The Adobe CreatePDF desktop application provides direct access to the two most popular features of CreatePDF without a browser.

Create PDF files with a simple drag and drop experience
Export PDF files to Microsoft Word or Excel formats with ease
Available at no extra charge
Fast and easy to use

Download the Adobe CreatePDF desktop application here.

Using my service. Do I need to download or install anything?

forums_noreply@adobe.com — Mon, 09 Jan 2012 18:41:45 GMT

Adobe CreatePDF is an online service accessible through your web browser and there is no software to download or install.

What's the right solution for me?

forums_noreply@adobe.com — Mon, 09 Jan 2012 18:39:04 GMT

Adobe Reader X software is the global standard for electronic document sharing. It is the only PDF file viewer that can open and interact with all PDF documents. Use Adobe Reader to view, search, digitally sign, verify, print, and collaborate on Adobe PDF files. Adobe Reader is available for free at http://get.adobe.com/reader/.

Adobe ExportPDF is an online service accessible from your web browser that helps convert PDF files to into reusable Word, Excel or RTF documents.

Adobe CreatePDF is an online service accessible from your web browser that helps you create PDF files to share with others and reuse valuable content stored in PDF files. It also converts PDF files to editable formats like Word and Excel and combines multiple files into one.

Adobe® Acrobat® X software lets you communicate easier, faster, and better with PDF. Increase your productivity by editing and reusing content, streamlining reviews, and quickly creating fillable PDF forms. Acrobat X software can be purchased at the Adobe Store.