Content in Adobe Community

Shipping options FAQ

forums_noreply@adobe.com — Fri, 16 May 2014 10:30:13 GMT

This article has been ported to Shipping options FAQ

Can shipping options be imported?

User defined shipping options can not be imported. They need to be added one by one through Admin Console.

I just want to setup handling charge for my orders. I don't want to setup shipping options. Is this possible?

To have a handling charge added to an order you have to have a shipping option. If your shipping is $0 and you're charging your customers handling charge only, you will still need to create a shipping option and simply set the amount to $0 and call it something like "Handling Charge".

Do I have display the shipping options inside the shopping cart or can I display then on the registration step where the customer's address is collected?

Whichever type of service you decide to go with you have to setup your shopping cart to display the shipping options. Shipping options can only be displayed inside the shopping cart and can not be displayed on any other ecommerce checkout step, such as registration form.

I am creating a manual order and would like to apply the shipping to it from an integrated shipping provider. Is this possible?

Integrated shipping options only work on the front end. You will have to manually enter the amount for one of those options if you're applying the shipping manually or creating a manual order.

Can I setup my shipping options on per product basis?

The shipping options can not be set on per product basis. You can, however, have a per item handling charge added to the shipping cost. Shipping options can only be applied to the total quantity of an order.

How is the system handling shipping options if I sell a combination of electronic products, physical products and gift vouchers?

If you add an e-product or a gift voucher to the cart the shipping options dropdown will not be displayed unless you have a product in the cart to which shipping options apply.

I have shipping options enabled within my shop but sometimes certain orders go through without shipping. Why is that?

At times for whatever reason the customer my have disabled javascript locally. To force shipping validation see Enable server-side shipping selection validation

How to limit shipping options to display under certain countries?

Select E-Commerce -> Shipping options -> Show more options -> Limit delivery to following countries.

Can I exclude shipping from catalogs?

Yes, select E-Commerce -> Shipping options -> Show more options -> Exclude shipping if purchasing from these catalogs.

Is there a limit to the amount of shipping options we can add and can we import?

There are no limits and how many shipping options you would like to add however there are no importing features for shipping options.

Updating name servers with a domain registrar

forums_noreply@adobe.com — Fri, 16 May 2014 10:21:17 GMT

This article has been ported to Updating DNS records with a domain registrar (External DNS)
Go Daddy
Crazy Domains
NetRegistry
Melbourne IT
Enom
Bluehost
1&1
OVH
One.com

This article has been ported to Updating DNS records with a domain registrar (External DNS)

The below document provides instructions on how to update your name servers with some popular domain registrars.

If you are experiencing issues creating or changing any records, it is recommended that you contact your domain registrar customer service.

Go Daddy

Log in to your Go Daddy Account Manager
Enter your Go Daddy username and password, then click Secure Login
Click Launch to the right of the DOMAINS section.
Select the domains you want to edit and then select Set Nameservers from the Name servers menu.
Select I have specific nameservers for my domains
In the Name server fields enter the below Business Catalyst Name servers:

    Nameserver 1: ns1.worldsecuresystems.com
     Nameserver 2: ns2.worldsecuresystems.com
     Nameserver 3: ns3.worldsecuresystems.com
Click OK

Ensure you allow up to 48 hours for the name servers to update.

Crazy Domains

Log in to your Crazy Domains Account Manager.
From the Domain Names menu on the left, select Manage Domains
Select the domain name you would like to update.
In the Name Server Details section, click Update Name Servers
To the right of the existing name servers, click Delete. Repeat for all name servers.

Note: Take note of your current name servers in case you need them again in the future.
In the Name server fields enter the below Business Catalyst Name servers:

Nameserver 1: ns1.worldsecuresystems.com
Nameserver 2: ns2.worldsecuresystems.com
Nameserver 3: ns3.worldsecuresystems.com

The IP addresses for each name server should automatically populate.
Click Add Name Server.

Ensure you allow up to 48 hours for the name servers to update.

NetRegistry

Log in to your NetRegistry Console using your account level username and password.
Select the domain name you would like to update from the domain menu, and then click Administer.
Select Domain Name from the list of options.
Scroll down to the bottom of the page, and then replace any existing name servers with the below Business Catalyst name servers:

    ns1.worldsecuresystems.com
    ns2.worldsecuresystems.com
    ns3.worldsecuresystems.com
Click Update Name Servers.

Ensure you allow up to 48 hours for the name servers to update.

Melbourne IT

Go to http://www.melbourneit.com.au/ and click on My Account from the menu on the upper section of the page.
Click Manage Domain Names.
Select the domain name you would like to update, then select Change Nameservers > Go.
In the Name server fields enter the below Business Catalyst Name servers:

Primary Nameserver: ns1.worldsecuresystems.com
Secondary Nameserver: ns2.worldsecuresystems.com
Nameserver 3: ns3.worldsecuresystems.com
Click Continue.

Ensure you allow up to 48 hours for the name servers to update.

Enom

Log in to your Enom Account.
Click Registered from the Domains menu.
Do one of the following:
- Select DNS Server Settings from the Manage Domain menu in the upper right section
- Select DNS Server Settings from the main navigational menu
Select the Custom radio button and then enter the below Business Catalyst name servers in the fields provided:

    Nameserver 1: ns1.worldsecuresystems.com
    Nameserver 2: ns2.worldsecuresystems.com
    Nameserver 3: ns3.worldsecuresystems.com
Click Save, and then click OK if a comfirmation message appears.

Ensure you allow up to 48 hours for the name servers to update.

Bluehost

Log in to your Bluehost control panel.
From the Domains section, select Domain Manager.
Select your domain nmae, then click Name Servers > Use Custom Nameservers.
Enter the below Business Catalyst name servers in the fields provided:

ns1.worldsecuresystems.com
ns2.worldsecuresystems.com
ns3.worldsecuresystems.com

Note: You will need to click Add Row to add the third name server.
Click Save Nameserver Settings.

1&1

Log in to your 1&1 account.
From the Domains and Web Space section, select Domains.
Select your domain name from the list, and then select DNS > Edit DNS Settings
From the Name Server menu, select My name server.
Enter the below Business Catalyst name servers in the fields provided:

    Primary name server: ns1.worldsecuresystems.com
    1. Secondary name server: ns2.worldsecuresystems.com
    2. Secondary name server: ns3.worldsecuresystems.com
Click OK.

OVH

Log in to your OVH account.
From the Hosting and Domains section, click your domain name.
Click Change DNS associated with domain mydomain.com
Click the Modify icon to update your DNS settings.
Enter the below Business Catalyst name servers in the fields provided:

ns1.worldsecuresystems.com
ns2.worldsecuresystems.com
ns3.worldsecuresystems.com
Click Validate, and then click OK to confirm.

Ensure you allow up to 48 hours for the name servers to update.

One.com

To update your name servers with One.com, you will need to email hostmaster-support@one.com. See CloudFlare support

Troubleshooting email marketing campaigns

forums_noreply@adobe.com — Fri, 16 May 2014 10:36:57 GMT

This article has been ported to Troubleshooting email marketing campaigns

Understanding why email addresses bounce
Subscribers indicate they haven't received email messages or newsletters
Understanding why the number of opened emails for a campaign is very low
Preventing email campaign messages from routing to the subscribers spam folder
Issues with campaigns not sending (or situations when sending is delayed)
Stopping a scheduled campaign from publishing
Sending a campaign immediately

In this article, you'll learn about issues that you may encounter when using the email marketing functionality provided by this system. Use the strategies described below to resolve unexpected behaviors and overcome difficulties with sending newsletters.

Understanding why email addresses bounce

Bounces can be caused by numerous issues. The first thing to look at is the error number displayed in the bounce report.

To see the statistics for an email campaign, choose Reports > Summary. In the sidebar, choose

550 series errors are caused by non-existant or incorrectly spelled e-mails. If you have imported a large list its very likely some of your e-mails are invalid and as such you will find this number appearing in bounce reports. It is important you unsubscribe these indivudals as servers view this as an attempt to "phish" for valid e-mail addresses. If you have a large number of these bounces you may find that your overall marketing suffers as the server starts refusing your e-mails!

4xx series errors often are temporary deferrments caused by excessive server load on the recipient side. Our mail server will most likely send out the e-mail but this report will not be updated upon completion. The bounce report is written once and includes the first wave of tries from our marketing servers.

Though such heavy bounce rates are not a regular occurence, there are a few steps you can take to ensure a higher rate of successful newsletter deliveries. Evaluate each campaign you send and ensure the following:

There are no broken images
Language that "makes excuses" for the communication is not present (ie "We are sending you this because you signed up for *blank*")
Your messages maintain a ratio of 80:20 images:text and no higher; full image e-mails are often content filtered as spam immediately
You've analyzed the bounce list reports to identify 550 5.1.1 errors and removed any non-existent addresses from recipient lists
Encourage subscribers to white list this system's hosting servers and add your site's From address as a contact in their e-mail clients

When a subscriber's email address bounces, it often occurs because messages sent to a recipient were returned undeliverable because the user does not exist or the mail inbox is unavailable. To learn more about how to manage bounced email addresses, see Unsubscribing email addresses that have bounced.

Subscribers indicate they haven't received email messages or newsletters

There are numerous reasons for this, most of which have to do with the first question! However, there is also a chance that the mail application of the client, whether it be a web based system or local client application, is sending your mailing to the spam filter. Along with the suggestions above, you should always include language on the signup page and on e-mails that indicates to your client that they should whitelist your server and e-mails to achieve better marketing performance.

Understanding why the number of opened emails for a campaign is very low

If you run the campaign reports after sending an email campaign and see that the number of email messages opened is much lower than expected (or zero), it doesn't necessarily mean subscribers have not opened the message. It may be that the system is not registering the open activity, due to the way the campaign is configured. There are several reasons this could occur. First, verify that you have selected the HTML email format in the Campaign Details interface, as shown below. Text

In order for the system to register an opening, the email client needs to download the images from the emai or the user needs to click on a linke and go to your website. The tracking code is attached to the images. If your newsletter does not have an image in it, the system will insert 1px x 1px image into it for the recording purposes. That image download is then recorded by the system. The image download is what causes the reports to reflect that the email campaign message was opened. The problem is that the email clients don't do this by default to prevent spammers form identifying the legitimate email addresses. In Outlook, Gmail, Thunderbird, Mail and most other clients, you often have to specifically click on "Download Images" (or something along those lines) link. So, for all those customers that end up viewing the newsletter without downloading the image, the system will have no way of recording the opening.

Finally, some clients just don't like HTML e-mails and will default to the plain text version of the mailing. For example, older Blackberry devices do not display HTML unless the code is written in a very strict standard (or in some cases, will only open text messages).

Preventing email campaign messages from routing to the subscribers spam folder

This ties into the first two issues discussed. Inbox placement is a tricky issue and is due to a multitude of factors. Follow best practices and engage your customers with calls to action to add your email address to their contact list and their white list to improve a campaign's success.

Issues with campaigns not sending (or situations when sending is delayed)

Typically you will find that campaigns are sent out within 15 minutes of the scheduled time. However, campaigns can take up to 24 hours to finish fully broadcasting. Keep in mind that reporting is only available once the publication process has finished... but although the report is not available yet, that does not indicate that the system hasn't begun sending the messages.

Stopping a scheduled campaign from publishing

Edit your campaign and choose "Save Draft" to revert the status to a draft state. This ensures that the newsletter will no longer be sent at its scheduled time. If you set Save Draft before the time the email campaign was scheduled to publish, this strategy will prevent the message from sending.

Sending a campaign immediately

When you create the campaign, set a date that is earlier to today's date and time (sometime in the past) and click Save and Send to send the messages immediately.

New Creative Cloud users and Business Catalyst - FAQ

forums_noreply@adobe.com — Wed, 23 Jan 2013 07:46:30 GMT

== Before purchasing Creative Cloud or Muse/Dreamweaver as point products ==

How can I sign-up as a Creative Cloud member or as a Muse or Dreamweaver user?

If you already have an Adobe ID, you can use it to access all the Creative Cloud applications and services at http://creative.adobe.com. If you don’t have an Adobe ID, visit http://creative.adobe.com and create one.

What benefits do I get with Creative Cloud ?

Except for the benefit of having all Adobe Applications in one place, as a Creative Cloud member you will receive 5 hosted Business Catalyst websites. Also if you decide to purchase Muse or Dreamweaver single products you will receive 1 website for each of them.

What is Adobe Business Catalyst and how is it related to Creative Cloud?

Business Catalyst is the Adobe hosting platform for Muse and Dreamweaver. You can easily build a website with any of these 2 products and then host it seamlessly on Adobe Business Catalyst.

How can I build and host a site on Business Catalyst?

Once you are a Creative Cloud subscriber, you can create Business Catalyst websites from Creative Cloud in 2 ways:

by using Muse or
by using Dremweaver

What types of sites can I host on Business Catalyst?

You can host several types of Business Catalyst websites – from simple publishing websites to advanced e-Commerce websites. A more detailed view of our offer can be found here. The 5 sites that come with the Creative Cloud membership are webBasics sites.

What types of sites can I host as a Creative Cloud subscriber?

The 5 sites that you will be able to host for free as a paid member of Creative Cloud are under the webBasics plan. For all other types of websites, you will have to pay separately

Can I build multi-lingual sites?

Yes. Business Catalyst has Unicode support. To create a multilingual site, simply create a collection of web pages for each language that you wish to support and link to them from a central location on your website.

What languages does your Administration area come in?

English, German, French, Japanese, Spanish, Spanish, Swedish, Dutch.

How reliable is Business Catalyst?

The data centers that host Business Catalyst are located in Tier 4 data center facilities, and the servers have:

Multiple cooling and power distribution paths for stability
Multiple active power distribution paths to help prevent down time from blackouts
Redundant components for fault tolerance
High connectivity and power into the machines

All of the data center facilities are connected to the Internet via Tier 1 networks, or have peering arrangements with Tier 1 networks. This means that the servers are essentially hooked in to the "backbone" of the Internet, which generally results in higher network speeds and lower latency from your customer's browser to the servers. Adobe uses reasonable efforts to make the services available 24x7.

Do you provide templates that I can use for my sites?

If you are building your website from Muse, you will design your own templates in Muse. There are no predefined templates for Muse right now. If you are using Dreamweaver, your websites will come with predefined templates that you will be able to edit later on.

==== After purchasing Adobe Creative Cloud ====

What is a temporary site? How long is a temporary site available?

When you first create a site with Muse or Dreamweaver, it will be a temporary site. A temporary site has an URL that looks like "my_site_name.businesscatalyst.com" and is safely hosted by Adobe on Business Catalyst.

It will be available as long as you are active with building it. If you don’t login to the Administration area of the website or you don’t update it from Muse or Dreamweaver for more than 30 days, your temporary website will be automatically deleted.

What is a live site and why do I need to push a site live?

With a live site you will be able to set up your own domain with your own URL – my_site_name.com if you already have one.

A live site will be better valued by search engines like Google and it will be easier for you or for your customers to reflect your own brand: my_site_name.com instead of my_site_name.businesscatalys.com. And as a paid Creative Cloud member you can host up to 5 Business Catalyst websites for free.

If I already have my own domain name, how can I rename my site according to it?

You will have to change your Domain name settings from your Administration Area. Read this article on how to do this.

If I don’t have my own domain name, how can I purchase a domain name?

You can purchase your own domain from any domain name providers: GoDaddy, Yahoo Websites, 1&1, Register.com or any registrar.

How can i delete a Business Catalyst website?

You can delete a webBasics site by using the "Delete Site" functionality from the Admin Console of the website, available under Site Settings -> General Settings:

So, how do I host these Business Catalyst websites?

The process has 3 steps:

Build a temporary website with Muse or Dreamweaver. The temporary sites will all be already built under the webBasics plan.
You will receive an email with the credentials of your website and how to access the Administration Area of your website. You can also access the Administration area of your website from Muse or Dreamweaver.
In the Administration area of your website just click “Push Site Live” and the site will change the status from temporary to live.

What are the limitations of the Business Catalyst websites that come with Creative Cloud?

You will be limited to 100 MB of storage and 1 extra user (could be your customer). You are not entitled to emails, SMSes or newsletters for this web plan.

Can I buy more users? Can I buy more space? Can I buy emails?

These options will be available later in 2013.

Where can I see a list with all my Business Catalyst websites?

You will be able to see a list with all your website on your Creative Cloud Dashboard and with their status (temporary or live).

What happens if I cancel or stop paying my Creative Cloud subscription?

Each live website (among the free websites that come with Creative Cloud) will stay live for another 30 days. You will have time to decide whether you want to keep it live or you want to delete it. You will be prompted to upgrade your website to a regular Business Catalyst site plan.

After these 30 days, your website will enter in temporary mode. When entering the temporary mode, your custom domain name will be removed from the website. You will have to reactivate it, if you decide to pay for your website directly with Business Catalyst.

If you are inactive on a temporary website, it will automatically be deleted.

How do I know how many sites I still have to claim?

You will be able to see this information on your Creative Cloud Dashboard

Can I host more sites on Adobe Business Catalyst ?

Of course you can. When all your Creative Cloud websites have been claimed, when you click on “Push Site Live” button from the Administration area of a temporary site, you will be redirected to a webpage where you can choose the site plan of your website and you will be required payment details. For more information, visit the pricing page and site plans for Business Catalyst.

Troubleshooting Web Forms

forums_noreply@adobe.com — Fri, 16 May 2014 10:45:17 GMT

This article has been ported to Troubleshooting Web Forms

Determining which Web Form is being used on a page

If you have a Web Form on your site but are unsure which form this coincides with in your admin console, here is how you can find out. First of all you will need go to the form on your website, then using a tool such as Firebug or by simply viewing the HTML source of a page, view the form action URL:

You will notice that the action URL is similar to the below:

/FormProcessv2.aspx?WebFormID=1234.................

Take note of the WebFormID as this is what identifies your web form. The next step is to login to the admin console of your site and navigate to Site Manger > Web Forms. Here you will see a list of the current Web Forms for this site, by hovering over the Web Form name, you can the URL of the link to this form which contains the Web Form ID as below:

If the ID on the actual site does not match any of the ID's in the admin, then this form will not submit as it does not exist.

Getting the 'ERROR: You have deleted your web form...' message

As this message would suggest, the web form you are submitting no longer exists as one of the Web Forms on your site via the Site Manager > Web Forms. Use the method shown in the topic above 'Determining which Web Form is being used on a page' to confirm this.You will need to remove this form from the site as it is no longer valid and re-insert the appropriate form you would like to use here in its place.

Getting the 'Form Submission in Progress' message

This JavaScript message will commonly appear if you have submitted this form, then pressed 'back' in your web browser and tried to submit the form again.

Checking your form

Ensure the form method is correct:

Every form has a 'method of submitting the form to the server, this can either be 'GET' or 'Post'. In order for your form to submit correctly to the server, you must ensure you are using the 'Post' method, this is inserted by default when inserting a form, however if you have removed the method, the browser will use 'GET' by default which will not work:

<form method="post" action="/FormProcessv2.aspx?WebFormID=1234">

Ensure the form field names have not changed

When you first insert a web form into a page/template, it will be inserted with all the correct field names, for example:

<input type="text" name="FirstName" id="FirstName" class="cat_textbox" maxlength="255">

If you find that your form submits but some fields do not getting collected, then you should check that all the field names are correct. You can insert the form on a clean page to compare the field names with what they should be.

Where can I find customer submitted files?

While only the first file will be included in the workflow notification if the form contains multiple file uploads, you can find the entirity of uploaded files under the "Related Files" tab of the Case interface in the Admin.

Resolving validation errors on web forms

If you have tried to validate a page that has a web form inserted, you may encounter errors that look like this:

Line 177, Column > 80: XML Parsing Error: xmlParseEntityRef: no name

itcount11961 = 0;function checkWholeForm11961(theForm){var why = "";if (theFo

# Error Line 177, Column > 80: XML Parsing Error: xmlParseEntityRef: no name

itcount11961 = 0;function checkWholeForm11961(theForm){var why = "";if (theF

To resolve these validation errors, add CDATA comments inside script tag. For example, use this syntax:

<script type="text/javascript">
//<![CDATA[

your JS scripts

//]]>
</script>

Be sure to also change the selected="true" to selected="selected" in the drop-down list code.

For example, set the selected value to "selected":

<option value=" " selected="selected">

By updating the code, you can avoid these types of validation errors from occurring.

Troubleshooting RSS feeds

forums_noreply@adobe.com — Fri, 16 May 2014 10:44:56 GMT

This article has been ported to Troubleshooting RSS feeds

In most cases, duplicates occur when a single product has been added to more than one catalog. If you have created an RSS channel that includes these catalogs, the product data will appear as a duplicate RSS item. One entry will be generated for each occurrance of a product in any catalog in the channel.

To avoid this, configure online stores to only add each product to a single catalog.

Troubleshooting issues with Dynamic Menus

forums_noreply@adobe.com — Fri, 16 May 2014 10:44:29 GMT

This article has been ported to Troubleshooting issues with Dynamic Menus

If your site contains embedded Flash movies, the site navigation bar may overlap with the Flash media (depending how the elements are laid out on the page). The issue is that Dynamic Menus will appear above (on top of) Flash movies. There's a known issue with the Firefox browser in particular that causes some navigation menus overlap a Flash movie file inserted on the same page.

To resolve this issue, choose Website > Web Pages and edit the page with the Flash movie.

Copy the following code and paste it inside the object tag used to insert the Flash movie:

<param name="wmode" value="transparent">

And then copy the code below and paste it inside the embed src tag (which is very near the object tag described above):

wmode="transparent"

To learn more about working with Flash, see Inserting Flash content on a web page.

The cursor does not display a hand icon when hovering over a link in a menu

Many visitors are accustomed to seeing their cursor displayed as a pointing hand icon when they hover over linked text or images.

If you notice that the cursor is not changing to indicate that it is hovering over a linked menu item, you can use a CSS rule to specify the appearance of the visitors cursor. With a single line of CSS, you can set the cursor to display a hand icon when it is rolled over a link.

First, set the linked element to use a CSS class selector. You can use any class name that you'd like, such as cursorHover or cursorFix.

Here's an example of a link with the generic class of .className assigned:


<a class="className" href="http://www.google.com/">Visit Google.</a>

Then, add the following line of code in the head section of the web page (or in a linked external CSS style sheet).

.className{ cursor: pointer; cursor: hand; }

To learn more, visit the QuirksMode site.

Preventing menu items from jumping when the cursor rolls over them

If you added borders surrounding menu items, there is a known issue that may occur. As the cursor hovers over the menu items, the menu items appear to jump slightly on the screen. The effect is aesthetically unpleasing, although the links still work as expected.

This occurs because the width of the up state (normal state) of the navigation button is different from the over state (hover state) of the navigation button. As the cursor rolls over the button, the dimensions of the button appear to change as the linked object detects the cursor hover and displays the over (hover) state.

To resolve this issue, you can update the site navigation to ensure that the border applied to menu items is set to the same exact width for both the normal state of menu item and the mouseover (hover) state of the menu item. Once you have set the borders to the same width, you'll no longer see the jumping, jittery effect.

For example, if the menu item background color is gray, and you've added a red border appear around the item on the mouseover state (hover state) of the menu item, do the following:

Choose Website > Dynamic Menus. Select the name of the menu you want to edit.
Edit the normal state of the menu item to set the border width to 1, border style to solid and border color to gray.
Edit the mouseover state of the menu item to set the border width to 1, and set the border color to red.

Click Save and publish to republish the page or template that contains the navigation bar.

Visit the live site in a browser. Roll your cursor over the menu items to verify that they no longer jump and display as expected.

To get an overview of how site navigation works, see Understanding Dynamic Menus.

Troubleshooting issues with the appearance of blogs and catalogs

forums_noreply@adobe.com — Fri, 16 May 2014 10:44:10 GMT

This article has been ported to Troubleshooting issues with the appearance of blogs and catalogs

This occurs because catalogs and blog posts are stored at a different level (one folder level up) in the site's directory structure. Ifthe link to CSS files or images do not use the site root relative path (meaning that their paths do not start from root (/) level of the site) they will not be displayed.

Here's some examples of links (to a CSS style sheet and an image) that are document relative, rather than site root relative:

stylesheets/content_honey.css

images/bg-menu.jpg

To resolve the broken paths, you simply need to add a forward slash (/) to the beginning of the paths, as shown below:

/stylesheets/content_honey.css

/images/bg-menu.jpg

After adding the forward slash before the links to CSS style sheets and images, and clicking Save and Publish, the catalog or blog post page displays correctly.

Configuring blogs or catalogs to look like the rest of the site

If you are using templates to define the appearance of site pages, you can also use the template to wrap around the blog or catalog content, to create a consistent visual experience for visitors.

Templates also have the added bonus of making a site easy to update, because you can edit a single file to change a large number of pages at once. Follow these steps to apply a template to a blog:

Choose Website > Blogs.
In the list that appears, select the name of your blog.
The Blog Details page appears. Use the Templates menu to select the template you want apply to your blog.
Scroll to the bottom of the page and click Save to save your work.

To learn more about creating templates, see Working with templates in Dreamweaver or Customizing templates.

Spam content is being submitted into blog posts or comments

Spam is a serious concern for site administrators whenever you provide the general public with a mechanism to upload content. Unfortunately, it has grown worse over the years. If left unchecked, spam submissions can take over a site, causing it to look off topic and unsightly. A site with undeleted spam also looks like it is no longer supported, and may make visitors less likely to participate.

This system includes an image verification feature (known as CAPTCHA) which you can enable in blog posts, comments, web forms and Web Apps to inhibit spambots from spidering your site and circumventing the registration process to publish marketing links and other non-related (or inappropriate) content to a site. While there's nothing you can do to prevent a human from manually registering and uploading this type of content, (except to delete their registration and posts as quickly as possible) you can make it difficult for spambots to automatically enter spam with CAPTCHA.

The CAPTCHA interface requires that a person (not a computer) must read dynamically generated characters in an image file and then enter the matching characters into a form field. If the character values of the generated image file and the characters entered into the field do not match, the system will not enable the form to be submitted (or the comment to be posted).

Troubleshooting forums

forums_noreply@adobe.com — Fri, 16 May 2014 10:42:24 GMT

This article has been ported to Troubleshooting forums

The Every Post option is the safest choice to ensure that spam content never becomes published to the live site. This setting requires that every submitted post is approved by a moderator. That means that an admin user must approve a post before it goes live on the forum. When approving, the moderator can edit the post to remove any undesirable words or sentences. When the post is approved, it appears on the live site.

Note: You can also always edit or remove posts even if after they've been approved. Click the option to Manage topics and posts in the sidebar of the Forum Details page to see the editing and approving options.

To learn more about moderating posts in the forum, read Working with forums.

Attempts to set the default avatar in the forum for a specific user or type of registered visitor are unsuccessful.

If a forum exists in a secure zone and you've manually subscribed registered visitors, there doesn't appear to be an option to set two default placeholder avatar images: one that displays alongside moderator's posts and a different avatar that displays with the posts submitted by registered visitors who have not personalized their account by uploading an image file.

Currently, you cannot set the default avatar in the forum for registered visitors and admin users (moderators) of the forum. However, you can login into the forum, create each user account and add the avatar individually for each user at that time.

To learn more, see the section titled Adding forum avatars in Setting up forums.

Updating the read and unread icons within the Admin Console

The Admin Console interface doesn't offer a setting to change the image that appears next to the Forum topic listings to identify the posts as read or unread.

These graphic icons are helpful for orienting the visitor so that they can quickly identify the posts they've already read. The system generates these image icons by default.

However, if you'd like to use your own read and unread icons for forums, follow these steps:

Create two image files in an image editing program, such as Fireworks or Photoshop. Name the files read.gif and unread.gif, respectively.
Upload the two image files to the root level of your live site, using the File Manager, Dreamweaver, or a third-party FTP client.
Edit the source code (click the HTML tab) of the forum page in the online editor. Update the {tag_readstatus} tag to add the following attributes, as shown below:
```
{tag_readstatus,<img src="read.gif" />,<img src="unread.gif" />}
```
Save and publish the forum again, to push the changes to the live site.

Posting images in forum posts

At the time of this writing, it is not possible to configure the forums to accept image uploads as part of the forum post form.

The forums generated by this system only accept text input. You cannot configure the forum post submission form to upload images. However, forum participants can enter links in their posts to images and media posted elsewhere online.

Troubleshooting Site Editor

forums_noreply@adobe.com — Fri, 16 May 2014 10:41:36 GMT

This article has been ported to Troubleshooting the Site Editor

Editor issues
Attempts to access the Site Editor feature are unsuccessful
Unable to edit certain content or apply formatting using the Site Editor page
Difficulties navigating to the page you want to edit
Site administrator issues
Issues when inserting editable regions in templates (DWT files)
Restricting editing capabilities on specific pages
Limiting access to upload image files

In this article, you'll learn methods to solve the most common issues that may arise when using Site Editor. The first part describes issues that may occur for users who are editing the site within the Site Editor interface in the Admin Console. The later sections focus on issues that site administrators may encounter when setting up Site Editor functionality for a site.

Editor issues

In this section you'll find suggestions to resolve issues that occur when using the Site Editor interface to update a site.

Note: If you'd like to review the detailed instructions on how to use Site Editor to update page content, see Using Site Editor to edit site content in a browser.

Attempts to access the Site Editor feature are unsuccessful

This system includes a convention known as permissions, which are applied to the roles that assigned to each user of the Admin Console. If you are not the site's administrator (the person who set up the site originally), it may be that your user account does not currently include the permissions necessary to access this area of the site.

Cloick on SiteEditor once inside Admin Console.

If you do not see this menu item in the Website tab, or if you try to launch Site Editor, but cannot invoke it, it means that your user account does not currently have the necessary permissions to use it.

If you do not have administrative privileges, contact your site's administrator to ask if you can be granted the permissions (understanding that the ability to update the site comes with a great deal of responsibility). You may need to participate in training sessions first, to ensure that you understand how to use the Site Editor interface to update the site.

Unable to edit certain content or apply formatting using the Site Editor page

There are many ways that Site Editor functionality can be configured by web designers. For example, text formatting features, (such as the ability to set text as bold or underlined) may optionally be disabled by site administrators as they prepare the web pages for publication. These types of restrictions are usually applied to help maintain site consistency across all pages--to ensure that the site displays a similar look and follows a standard design aesthetic as visitor navigate between pages.

It is also possible for web professionals to disable specific portions of each page to prevent them from being edited. The area may contain complex code or features that may be accidentally broken if they are edited. Other times, the area may contain sensitive material that a department has approved (such as legal notices, and End User License Agreements, among others) that should not be changed.

If you are able to log into the Site Editor area through the Admin Console, but cannot update certain content or access specific formatting options, it is likely that you are simply encountering areas of the site (or features within the interface), which have been made unavailable. If you feel you should be able to access specific formatting features or edit a particular area of the page that is not currently editable, contact your site's administrator to see if the page configuration can be updated to enable the content or features. Alternatively, ask the site's administrator to update the content for you.

Difficulties navigating to the page you want to edit

Normally, browsing through the pages in the site while in the Site Editor interface is fairly straightforward. When you log into the Site Editor interface and begin the editing session, you are presented with the site's home page. If you want to edit a different page of the site, you can navigate through the site to edit linked pages. For example, the navigation menu items respond the same way as they do on the live site, so you can click them to quickly locate the page you want to edit.

You can also access any linked page in the site. Hover your cursor over a link. When the Follow Link box appears, click it to visit that page and begin editing it.

If a page is not linked to any other page in the site (an orphan page) you can access it by editing the URL in the browser's address bar, replacing the text after the equal sign (=) with the file name of the page.

For example, edit the highlighted text in the URL below:

http://my-site.worldsecuresystems.com/Admin/Editing.aspx#page=%2Findex.html

with the orphaned page's name:

http://my-site.worldsecuresystems.com/Admin/Editing.aspx#page=promotion.html

Site administrator issues

In this section you'll find suggestions to resolve issues that occur when configuring the site to customize the editability of specific page regions and control how the Site Editor interface works:

Issues when inserting editable regions in templates (DWT files)

You can edit template files in Dreamweaver to add editable regions using the same syntax used for web pages. For example, you can add the Site Editor attribute: ice:editable="*" to the same types of tags (<div>, <td> and <th>, the parent containers). You can also specify which formatting options will be enabled when users access Site Editor through the Admin Console.

See Understanding the default editable regions within Site Editor for more details.

However, the workflow for updating Dreamweaver templates to use Site Editor differs slightly from updating web pages. Consider the following when editing DWT files for use with the browser-based Site Editor interface:

When you create a new template file (File > New > Blank Template > HTML) you'll notice that the option to Enable Site Editor cannot be checked, because the option is grayed out.

This occurs because there's a specific order of operations that must be followed:

Create a new DWT file (Choose File > New > Blank Template > HTML, choose a CSS layout and click Create) .
Insert one BC editable region (Choose Insert > Template Objects > BC Editable Region).
Save the DWT file. (It is automatically saved in the Templates folder at the root level of your site; do not move it from this folder).
Insert the Site Editor editable region (by selecting a <div>, <td> or <th> container that exists inside the BC editable region and choosing Insert > Site Editor > Editable Region).
Edit the template as desired, and then save the DWT file.

If you attempt to insert a Site Editor editable region outside the BC editable region of the template (or you've not yet defined the BC editable region for the template), an error message is displayed.

Click OK to close the alert dialog box.

To avoid this error in the future, be sure to first insert the template's editable region and save the DWT file before inserting the Site Editor editable region on a template page.

Restricting editing capabilities on specific pages

Generally speaking, you do not need to edit the HTML pages in a site to turn on Site Editor. It is enabled by default for <div>, <td> and <th> containers. If the user has the necessary permissions, they can log into their site and edit the content that they have the ability to access.

For example, you may set the user's role to enable the editing of web pages, but not template files. Without making any changes to the page or template code, users will not be able to edit template content--although if you log into the Site Editor interface with full permissions, you'll be able to edit both pages and templates. Since templates comprise so much of the displayed content in a site, and a single change could affect an entire site's appearance, it is recommended to not grant permissions to edit templates to users.

However, you may encounter situations where you want users to edit most of the web pages in a site, except for a few. In these cases, it is important to understand how to set specific pages as uneditable.

Site Editor follows these rules:

If the page contains <div>, <td> or <th> tag containers, these areas are marked as editable by default.
However, if you specifically set at least one of these containers as an Site Editor editable region, then all other <div> tag containers on the page are set as uneditable automatically.

So, while it may seem counterintuitive, the way to make a page non-editable in Site Editor is to define a single editable region on that page. For example, you could create a <div> tag in the footer, or some other inconspicuous area that does not contain any text or image content, and then set that section as editable (using Dreamweaver or by hand-coding the tag). Ensure that at least one opening <div> tag has the following syntax:

If you want to restrict the formatting abilities even further, use this syntax for the opening <div> tag:

Publish the page, and log into the Site Editor interface. Navigate to the page and test the editing accessiblity to confirm that the desired content is no longer editable.

Repeat this step for any pages that you want to specifically control the content, to maintain exclusive ownership of the page and protect sensitive content from changing. You may also want to let users know that you've disabled the editability of these areas, so that they understand why they are not able to update the content when they use Site Editor.

Limiting access to upload image files

When a user logs into the Site Editor interface and uses the image feature to upload a new image file (choosing the Media Location: My Computer setting), the file uploads and inserts as expected, but the image file is saved in the root level of the site hierarchy, which is not optimal.

At the moment, there's currently no way to preset where the uploaded image files will go if the user uploads a file from their computer. Additionally, the Site Editor interface doesn't include the ability to choose the destination folder during the upload process.

Note: If you later log into the Admin Console and use the File Manager to move the image files from the root level to a subfolder in the site, the paths to the image files will break, unless you manually re-insert the images.

Alternatively, you can use Dreamweaver to get (download) the page and its dependent files, move the image files to the desired location in the site heirarchy, click Update to update the links in the Update Files dialog box that appears, and then republish the page and dependent files.

For this reason, it is a best practice to disable the image upload feature for users, because the image files uploaded with the My Computer option are placed at the root level of the site by default.

Or if desired, you can optimize and upload the image files in advance, and instruct users to choose the My Site option and navigate to select the existing image files that they can insert from within the images folder.

If you've previously uploaded the images for the content updates, instruct users to choose Media Location: My Site and then use the interface to browse and locate the file they want to insert on the page.

Troubleshooting Blog Imports

forums_noreply@adobe.com — Fri, 16 May 2014 10:40:24 GMT

This article has been ported to Troubleshooting Blog Imports

Genaral Blog Import Issues

A very common issue we see is a broken XML file. If you try to import such file into your blog it will fail and the error will be thrown.

The best way to find out if your XML file is improperly formated is to open it in Firefox on your local machine and see if Firefox displays the file or gives you an error.

Firefox will usually report an error in the following format:

In the above example you can see the line number and a description of an issue. You will need to fix all of the errors in your XML file in order to import it.

Resolving issues when importing XML files from WordPress

If you receive the following error or a similar error message:

ERROR: [ There was a system error.-'excerpt' is an undeclared namespace. Line 104, position 2.]. Import process failed on line: [0] Please ensure 1) mandatory columns are present, 2) you have the right number of columns, 3) Line breaks appear at the end of each line and not within the line.

This particular problem (with the excerpt issue) is a known bug in the WordPress export code.

http://trac.wordpress.org/ticket/7624

You can correct this issue by adding xmlns:excerpt=" http://wordpress.org/excerpt/1.0" to the <rss> XML tag at the top of the file.

Another common error is with <wp:meta_value>. If you have an ampersand (&) between these tags, the import will fail. Be sure to remove all instances of the & symbol before importing.

Additionally, the author name must not be longer than 256 characters. That can also cause import issues with WordPress.

Visit the WordPress site to get more information.

Troubleshooting Web App Imports

forums_noreply@adobe.com — Fri, 16 May 2014 10:39:42 GMT

This article has been ported to Troubleshooting Web App Imports

Resolving issues with inactive Web App items

Summary:

If you've imported a Web App and some items are missing when you preview the page, check to see if the items have (Inactive) set next to their name in the back-end system.

Issue:

If a Web App's items are inactive, they do not appear and seem to be missing. This occurs because of the item's detail settings, specifically the release date and the expiration date. If the release date is set to some future date or if the expiration date is in the past, the item will be inactive.

Reason:

In Excel, the column where you enter an expiration date of 1/1/9999 (to avoid an item from expiring), is automatically truncated and re-formatted to 01-Jan-99. When you import the web app items into the system, the data is reset to the year 1999.

Solution:

Highlight the expiration column in Excel and set its type to text. Type in 01-Jan-9999, copy the cell, paste the date into the other cells and re-import it. Now, all of the Web App items will not expire until 01-Jan-3000. This resolves the missing items issue. This setting ensures that you'll have no inactive items upon adding or updating data with Excel.

Troubleshooting integrated shipping services

forums_noreply@adobe.com — Fri, 16 May 2014 10:38:47 GMT

This article has been ported to Troubleshooting integrated shipping services

The rates returned by the provider are lower or higher than what you expect

If this is the case you need to check that the weight and product dimensions are correct in the product details. You should then calculate the girth (2x Width + 2x Height) and measure the length of the package to get the package dimension. You can see the UPS instructions here. Please note that if you have multiple products in the order the system will make some calculations and find the best package size for those products. It is rather quite accurate in calculating this.

Most services offer a shipping calculator and you should use this service to compare the values returned by the providers and to see which services are available for which destinations. The following are the links to some of these calculators:

I get the message on the checkout that states "The requested service is unavailable between the selected locations"

The above message is from UPS, but similar messages are displayed by all other providers. Please note that not all services are available for all destinations. Most providers use different services for different locations, depending on the availability. e.g. UPS Ground service can not be used for international deliveries.

The above message could also mean that the destination country or the zip/postcode entered into shopping cart is incorrect.

I'm getting errors such as Invalid Access License number or invalid username or password

If this is the case then something is wrong with the details you have entered into the shipping service fields. You need to look at the setup steps for your service and make sure that you haven't missed anything. If you're unsure please contact your shipping provider and obtain these details from them.

How do I change the field types for shipping options

The shipping option services under "Choose Shipping Option" are always displayed as a dropdown menu and this can not be changed. As for the returned services under "Available Shipping Options" these are always displayed in the form of a radio button and this is also something that can not be changed.

Customers can checkout without selecting a shipping option if they disable JavaScript

Please see this article for instructions on how to setup the server side shipping validation so that the customer can not check out without selecting shipping.

Troubleshooting eCommerce issues

forums_noreply@adobe.com — Fri, 16 May 2014 10:37:50 GMT

This article has been ported to Troubleshooting eCommerce issues

Issue:A blank page is presented to the customer during the checkout process after submitting a registration form.
Issue:The Checkout feature creates a quote instead of purchase.
Issue: Missing or inactive products in an online store.
Issue: Duplicate products appear in the search results.
Issue: Products added to a catalog are not displaying.
Issue: Images and CSS styling missing when viewing Catalog
Issue: Getting erro "Catalog has no products" or "catalog has no subcatalogs"

This article provides an overview of some issues you may encounter in your online store. Each section includes recommendations to resolve the unexpected behaviors.

Issue:A blank page is presented to the customer during the checkout process after submitting a registration form.

Reason: This happens when the the registration form's action URL contains an absolute path. You have to always make that link relative.

Solution: Locate the HTML code that looks like the code below:

<form method="post" action="http://www.yourdomain.com/FormProcessv2.aspx?WebFormID=10812.....

and change it to

<form method="post" action="/FormProcessv2.aspx?WebFormID=10812.....

Issue:The Checkout feature creates a quote instead of purchase.

Reason: This may occur if you place the registration form into the layout of the module instead of in the HTML code.

Solution: Make sure the form is located inside the layout in the form of HTML, and not in the module layout.

Issue: Missing or inactive products in an online store.

Reason: If you've recently imported products and they are not displaying because they are inactive, it is likely due to the settings for their release date and expiration date. If the release date is set to some future date, or if the expiration date is set in the past, the product will automatically be set to inactive.

Solution: Access the product details and check the release date and the expiration date. Adjust if needed.

Issue: Duplicate products appear in the search results.

Reason: If you find yourself with duplicate products appearing in search results, the issue is most likely that you are using the product grouping functionality.

Solution: Access each group of products and choose the option to "Exclude from Search" all the products (with the exception of the default product). You can access this option by clicking on the "Show more options" link.

Issue: Products added to a catalog are not displaying.

Reason: In the case that you have added products to your catalogs or directly to your web pages and they are not showing when you view them on your site, there are two main causes of this issue; the template you have applied to your catalogs is preventing the products from showing or you have grouped your products but they are not the default product in your groups.

Solution: Check the template by going to admin > ecommerce > catalogs > choose the catalog. Check the setting in the Template menu, shown below:

To double-check that you are displaying the default product in your group, go to admin > ecommerce > products and then choose the product and the option to Group products Together. Verify the default product as shown below:

Issue: Images and CSS styling missing when viewing Catalog

If the content in a is not displaying as expected, it may be due to the path to a CSS style sheet and/or images. If the CSS style sheet isn't linked correctly, the catalog may appear without any CSS rules, which causes it to look broken.

This occurs because catalogs are stored at a different level (one folder level up) in the site's directory structure. Ifthe link to CSS files or images do not use the site root relative path (meaning that their paths do not start from root (/) level of the site) they will not be displayed.

Here's some examples of links (to a CSS style sheet and an image) that are document relative, rather than site root relative:

stylesheets/content_honey.css

images/bg-menu.jpg

To resolve the broken paths, you simply need to add a forward slash (/) to the beginning of the paths, as shown below:

/stylesheets/content_honey.css

/images/bg-menu.jpg

After adding the forward slash before the links to CSS style sheets and images, and clicking Save and Publish, the catalog page should display correctly.

Issue: Getting erro "Catalog has no products" or "catalog has no subcatalogs"

If you are seeing these errors presented, it is possible to eliminate these messages from appearing in an online store. To remove them, you need make some changes to {tag_cataloguelist} and {tag_productlist} in Admin > More Customization Options > Online Shopping Layouts > Overall Layout

The following is the format for {tag_cataloguelist}:

{tag_cataloguelist,rowLenght,targetFrame,resultsPerPage,sortType,hideEmptyMessage,useLi}

rowLength – Number of catalogues per row
targetFrame – e.g. _blank. Specify the frame you want the product to open in
resultsPerPage – The number of catalogs displayed on the page
sortType
- Alphabetical
- Weight (Defaut)
hideEmptyMessage – if a catalogue does not have any sub-catalogues you will see a message “This catalogue has no sub-catalogues.”
useLi – will render <ul> & <li>’s instead of <table>’s.

To hide the above message you need to set the last parameter to true.

Here's an example:

{tag_cataloguelist,4,,,Alphabetical,true}

The {tag_productlist} follows the similar syntax to the catalog list tag:

{tag_productlist,rowLenght,targetFrame,resultsPerPage,sortType,hideEmptyMessage,useLi}

rowLength – Number of products per row
targetFrame – e.g. _blank. Specify the frame you want the product to open in
resultsPerPage– Number of products per page (limit of 500 products per page)
sortType –
- Alphabetical
- Price (Cheapest to most expensive)
- Expiry Date (Newest to oldest)
- Weight (Default)
hideEmptyMessage – if a catalogue does not have any products you will see a message “This catalog has no products.”
useLi – will render <ul> and <li>’s instead of <table>’s.

So, to hide the above message you need to set the last parameter to true.

Here's an example:

{tag_productlist,4,,12,Alphabetical,true}

Troubleshooting login issues

forums_noreply@adobe.com — Fri, 16 May 2014 10:36:15 GMT

This article has been ported to Troubleshooting login issues

Resolving issues when attempting to log into the Admin Console
Resolving error message 4: This user is not registered for the selected site
Resolving error message 1: Username, password or both are incorrect
Using a different URL to log into the Admin Console
Clearing the browser cache and deleting cookies
Administrators are unable to reset other admin user's passwords

In this article, you'll learn tips to resolve some of the most common issues that occur when attempting to log into the Admin Console.

If you need to change your password, see Changing your password to access the Admin Console and email messages.

To get step-by-step instructions on the process of logging in, read Using your password to log into the Admin Console and to connect with Dreamweaver.

Resolving issues when attempting to log into the Admin Console

The best way to log in into your site is to enter the URL to access the Admin Console in a browser. Follow these steps:

Enter the URL to access the Admin Console in a browser's address bar. The URL you enter will use one of the following two formats, depending on whether the site is a trial site or a live site.

      http://my_domain_name.com/admin (for a live site)
      http://trial_account.worldsecuresystems.com/admin (for a trial site)

      Double-check that a forward slash and the word admin are appended to your site's URL, like this: /admin

      Press Enter (Windows) or Return (Mac) to load the Login page for the Admin Console.

2. In the Login page that appears, enter your email address and password.

If you have several email addresses and you are not sure which one you used, search for messages in your Inbox to see which email address the system previously used when sending notifications.

There are several known issues that may cause you to be unable to log into the Admin Console.

Read through this list and verify that these issues are not present:

To use our system, you must have cookies enabled in your browser's preference settings.

If cookies are enabled, you may need to delete your cookies and clear your cache. (More details about this are provided in later sections of this article).

Your username or password may be incorrect.

Check that you have not misspelled your email address and password. You may find it helpful to reset your password, as described in an upcoming section of this article.

Your site has expired

Verify that your site is in good standing and that the recent invoices have been paid. The Admin Console for your site is disabled shortly after your last unpaid invoice.

Resolving error message 4: This user is not registered for the selected site

If you are presented with a message that states: This user is not registered for the selected site [ERROR 4], it means that you are attempting to log into a site, but the system does not find Admin privileges for the user account that matches the username you have entered.

Since the system cannot find sufficient privileges, it is unable to authenticate your login credentials and display the Admin Console interface to maintain the site.

In other words, while you may be granted access to log into the Admin Console for another site hosted on this system, you've not been granted the permissions to access this particular site, as an admin user. (And you may still be able to log in and interact with the live site, on the front end of this site).

If you are seeing this message, you cannot log in to resolve it yourself. Instead, contact the Partner that is responsible for managing the back end of the site, and ask them to log in and add you as an admin user to this particular site.

A Partner can create user accounts for other admin users by following these steps:

Choose Admin > Manage Users.
In the User Details page that appears, check the checkbox to Allow Access to Admin.
Click Save to save the changes.

Note: The number of admin users allowed for each site is dependent on the site's hosting plan. Talk to the Partner that manages the site to see if there is an available user account, or if the site's limit has been reached.

Resolving error message 1: Username, password or both are incorrect

If you are presented with a message that states: Either your username, password or both are incorrect [ERROR 1], it means that you are attempting to log into a site, but the system does not recognize the username or the password you have entered (or both).

If this message appears, it means that your username and/or your password are incorrect.

Try again, being very careful to ensure that you have typed your email address (username) and the password correctly, and do not have any misspellings. (You may find it is helpful to type the password in a text document, so that you can see the characters and confirm them, and then copy the correct password and paste it into the password field).

It is also important to check that you do not accidentally have the Caps Lock enabled, because passwords are case sensitive.

If you re-try using these strategies and you still receive the same error message, try clicking the Lost your password? link, which is at the bottom of the Login page. Using this tool, you can reset your existing password in order to access the Admin Console.

Detailed instructions on clicking this link are provided in the article titled: Changing your password to access the Admin Console and email messages.

After updating the password, you'll use that new password whenever you log into the Admin Console.

Be sure to store your new password in a secure location.

Using a different URL to log into the Admin Console

If you've followed the steps above and you are still unable to login into the Admin Console, you can try using a different URL to log into your site.

Every site comes with a secure (SSL) version, which uses the worldsecuresystems.com subdomain.

Your specific site's secure URL can be accessed by choosing Admin > Manage Domain Names. It will look something like this:


http://trial_account.worldsecuresystems.com

Enter the secure URL for your site in the address bar of a browser, and trying logging in again.

Clearing the browser cache and deleting cookies

Sometimes the site's cookie settings can prevent you from logging in to the site or into a Secure Zone.

If you suspect this is the case, you can clear the cache and delete the cookies stored in your browser.

To find instructions on clearing the cache for many different browsers, read the Indiana University article titled How do I clear my web browser's cache, cookies, and history?

Administrators are unable to reset other admin user's passwords

The system allows a single admin user to access more than one site on the system using the same login credentials. For example, if you are a web designer or a web developer you managing a number of \sites, then you can use the same username and password across all of them.

This is intentional, because it enables you to manage multiple sites without requiring you to remember multiple passwords.

However, this behavior makes it impractical to allow an administrator to change another admin user's password. Instead, the administrator should ask the admin user to change their own password using the Admin Console.

A user can change their password by choosing Home > My Details and updating the settings in the Change Password section of the My Details page. Alternatively, they can click the Lost your password? link that appears on the Login page for the Admin Console. To learn more, read Changing your password to access the Admin Console and email messages.

There is another, similar error that you may encounter that is related to this issue. You may see the following message:

Account details for this user can only be changed on the web site where it was first created.

This message appears if you are attempting to edit a user's account settings on a site that is not set as that user's default site in the My Details page.

To edit this user, you will need to either log into the site their user account was originally created or log in as the user and choose Home > My Details to change the user's default site using the My Details page.

For more information about setting the default site, see Understanding how to use the My Details page to update settings.

Tips for troubleshooting imported contacts

forums_noreply@adobe.com — Fri, 16 May 2014 10:35:24 GMT

This article has been ported to Troubleshooting imported contacts

Your columns must not include any line breaks otherwise your import will fail. When you create your CSV or TAB delimited file each customer record will appear on one line (as shown above). If for example you were to use the Detailed import and the address column included a line break the output would appear as:

CSV File Output - first line has a line break (the import will fail in this case when it gets to line 3)

The Line Break directly after 233 has pushed the remainder of the columns to a new line. The import feature will treat the new line as a new customer which is incorrect. Its likely that your import will not fail but the data imported will be incorrect.

Making sure the content is not in one cell

It sometimes happens that the Excel file seems in order but when you click onto a first top left cell you will notice that the whole content of the file is actually residing in that one cell.

You can tell when you have this problem by looking at the formula bar. You will notice that the whole file is in that bar.

Selecting the correct options on the import screen

Here is what the typical import screen looks like. These options willl be present on all types of imports. Please see the explanations of each field below the image.

Advanced contact import screen

This is where you select the file to be imported. Please rember that you can not import .xls file. You need to same it into either .csv format or tab delimited format.
Choose the correct file type. If you happen to select the wrong file type the import will fail.
You will normally have the names of the columns in the first line, such as Email,Title,First Name,Last Name,Address,City, but you can also import a file without these. If your columns have names you must select this option.
This is the description of the columns and their order. If your file's data is not arranged in this order, your import will fail.

[VIDEO] Validating your domain name setup

forums_noreply@adobe.com — Fri, 16 May 2014 10:34:22 GMT

This article has been ported to Validating your domain name setup

If you have setup a domain name recently and would like to know if it's properly setup or if you are experiencing issues with your domain name, this video will show you how to validate your setup.

[VIDEO] Connecting to your website with FTP

forums_noreply@adobe.com — Fri, 16 May 2014 10:33:36 GMT

This article has been ported to Connecting to your website with sFTP

This video will show you how to connect to your BC site with FireFTP, but the same principal and seetings apply to any FTP client on any platform.

[VIDEO] Setting up Mac Mail with your BC email account

forums_noreply@adobe.com — Fri, 16 May 2014 10:32:13 GMT

This article has been ported to Setting up Mac Mail with your BC email account

In this video you will learn how to setup Mac Mail with your Business Catalyst email account.

Setting up Fedex Shipping

forums_noreply@adobe.com — Fri, 16 May 2014 10:31:06 GMT

This article has been ported to Setting up Fedex Shipping

This is the latest info we have on setting up a Fedex account. If you find any of the steps are different, feel free to add a comment below with the updated procedure. Thanks!

The following are the steps you need to take to obtain the FedEx account details, that are Account Number, Security Code, Key, and Meter Number, which you need to anter into fieds provided under FedEx on eCommerce -> Shipping Options page in BC.

1) Go to http://fedex.com/us/ and register to get a FedEx account.

http://www.fedex.com/us/oadr/en/landing_page.html - You need to be sure you are opening an account and not just obtaining a username.

2) Once you have received your account number you need to login.

3) Now (once logged in) go to the Business Solutions dropdown menu and click on "Access Developer Resource Center"

http://www.fedex.com/us/developer/ - You may also need to register for access to the Developer Resource Center.

4) After registering for the Developer Resource Center, log in.

5) These next couple of steps are for navigation sake (in case the links change), but you should be able to jump to step 8 and click the link.

6) Now go to the FedEx Developer Resource Center

https://www.fedex.com/wpor/web/jsp/drclinks.jsp?links=techresources/index.html

7) Click on "Move to Production"

https://www.fedex.com/wpor/web/jsp/drclinks.jsp?links=techresources/production.html

8) At the bottom of this page click on the "Obtain Production Key" link

https://www.fedex.com/wpor/web/jsp/commonTC.jsp

9) Register for the FedEx Web Services Production Access. Here you will check the following settings:

- Do you intend to resell your software? NO

- You intend to use "FedEx Web Services for Shipping"

- You are a Corporate Developer

Continue...

Accept the terms and conditions;

- Enter your account number and confirm the rest of your info;

- You'll then be taken to a screen which displays your Authentication Key and Meter Number

10) Go to the Shipping Options in admin console and create a new FedEx shipping option

- enter your FedEx account number in the Account Number field

- enter this Authentication Key in the Key field

- Enter the Meter Number in the Meter Number field

11) Check your email for a confirmation email with the title " Your developer Production Key Registration is complete"

- Enter the Production Password provided in that email into the Security Code field. This should be the last bit of information you need to create a FedEx Shipping option on your site.

Troubleshooting Tax Codes

forums_noreply@adobe.com — Fri, 16 May 2014 10:28:16 GMT

This article has been ported to Troubleshooting Tax Codes

When I'm viewing the shopping cart I can not see the tax being added to the total price

There are couple of reasons why the tax would not be included into a price:

The product(s) in the cart is missing a tax codes under Product Details -> Add Prices to the product.
The country dropdown for the tax code does not match the country dorpdown of the URl you are viewing the site in. The country dropdown in E-Commerce > Tax Codes must match the country dropdown of the URL in Site Settings > Site Domains.

I can not see the state or the country dropdown on the shopping cart

If you can not see the country or the state dropdown in the shopping cart that means that you're probably missing the true parameter in {tag_shippingoptions}. In this case you need to replace {tag_shippingoptions} with {tag_shippingoptions,true}.

Upgrade your Creative Cloud sites!

forums_noreply@adobe.com — Fri, 16 May 2014 10:27:21 GMT

This article has been ported to Upgrade your Creative Cloud sites

Now is the time to take your Creative Cloud site to the next level: add ecommerce, blogs, email marketing and more. Make your site stand out and start increasing your site's impact.

The 5 sites included in a Creative Cloud subscription are 5 fully functional webBasics sites.

Until recently, the option to upgrade a Creative Cloud site was not available, but since we received a lot of requests from site owners that were hungry for more, with the latest release we launched the workflow that allows a Creative Cloud site owner to move the site to a higher BC site plan.

How does that work?

Access your site's admin area -> Site Management -> Upgrade Now -> choose the desired site plan and billing frequency -> Add personal and credit card details -> Submit.

Please note that this operation will trigger a separate billing cycle for the higher plan, charged at the standard rates, depending on the billing frequency.

The initial webBasics site slot will be freed up instantly so you can use it for other projects.

More than that, you can use this workflow to add your client's billing information so the future site owner can pay for his site's hosting fee from now on.

If you want later on to upgrade the site plan further, you will be able to to this from the Partner Portal that was triggered when you fist signed up for BC.

Since this operation actually launches a separate subscription, if you decide at some point to not use or pay your Creative Cloud membership anymore, the standalone BC site subscription will remain up and running.

For any questions regarding this process, please contact the BC Partner team - BCPartner-Team@adobe.com.

Replacing captcha with ReCaptcha

forums_noreply@adobe.com — Fri, 16 May 2014 10:26:09 GMT

This article has been ported to Replacing captcha with ReCaptcha

This technote will guide you on how to use ReCaptcha on your sites, or how to replace the regular captcha with ReCaptcha.

To add ReCaptcha to your forms:

Go to Site Manager->Web forms and select your form
from the Misc tab, click on ReCaptcha
Recaptcha is now inserted into your form, as you can see in the webform preview on the right
Insert the webform onto the page you want

To replace the regular captcha with ReCapcha:

Go to Site Manager->Web Forms and select your form
Go to the Misc tab
Click on ReCaptcha to add it to the form
Click on the Remove button from the webform builder on the right, to remove the regular captcha :
Save the form
Go to the page where the form is inserted and replace {module_captchav2} with {module_recaptcha}
- Or re-insert the form onto the page after you save it as step 5.

Taking a site live - best practice tips

forums_noreply@adobe.com — Fri, 16 May 2014 10:25:16 GMT

This article has been ported to Taking a site live - best practice tips

This article has been ported to Taking a site live - best practice tips
Check your domain names
Checking the sitemap file
Check the 'From' email address for campaigns and outgoing emails
- Checking email campaigns
- Checking system emails
Check Workflow notifications
Test all forms on the site
Testing your online store

This guide introduces you to some of the things you should check when you have built out your Business Catalyst website and are ready to take it live. If you are looking for a guide on how to take your site live, see our Going Live Guide.

Once you have upgraded your temporary site and added your domain name, follow the below recommendations to ensure your site is fully functional and ready for the public.

Check your domain names

As your domain name is the starting point of any customer interaction with your site, you want to make sure your domains are set up correctly. Business Catalyst allows you to add multiple domain names to your site, however there can only be one default domian name. The default domain is used for all system generated links such as your sitemap, and email campaign links.

The best practice with your domain names is to:

Set a default domain
Forward other domains to the default
Forward the system domains to the default

Set a default domain

To set the default domain for your site, do the following:

Log in to the admin of your site, and then select Site Settings > Site Domains.
Determine the primary domain name to be used for your site. Now if this has been set up correctly, you should have both the www and non-www version of your domain available. It is generally best practice to ensure your www version of your domain name is the default.

If this is not the case, click Edit to the right of the www version of your domain name.
Ensure the 'Set as Default Site URL' option is checked, and then click Save.

Forward all domains to the default

Unless you have your domain names set up as separate mini sites, it is best to forward all secondary domains to the default.

Log in to the admin of your site, and then select Site Settings > Site Domains.
Do one of the following:
1. If you have already added your secondary domain, delete the records for this domain in the Domains section.
2. If you have not added the domain, first click New Domain, add the domain name and then remove the records for this domain in the Domains section.
Click New Forward.
Select your secondary domain in the Domain to Forward menu, and then select your primary domain in the Forward to menu.
Click Save, and then repeat for any other secondary domains.

Forward the system domain to the default

When you create a Business Catalyst site, you will have a system and secure URL in the format of mysite.businesscatalyst.com and mysite.worldsecuresystems.com. The .businesscatalyst.com domain can be redirected to your default domain to avoid users navigating through this URL.

Log in to the admin of your site, and then select Site Settings > Site Domains.
Click Edit to the right of the .businesscatalyst.com domain.
Check the Redirect to default domain option and then click Save.

Checking the sitemap file

Once you have your default domain all set up, you can then check to see your sitemap file is using the correct domain name and URLs.

Note: if you have just updated your default domain, this can take up to a couple of hours before reflecting the new domain.

To view your site map, simply open your web browser and type the below into the address bar of your browser:

www.mydomain.com/sitemap.xml

(Replace mydomain.com with your actual domain name

The resulting page should look similar to the above with your domain name showing in place of www.mydomain.com.

Check the 'From' email address for campaigns and outgoing emails

Once you have set up your domain names and email accounts, you can then ensure that all outgoing emails from the system use the correct 'From' email address. This includes email campaigns and system emails such as invoice emails and workflow notifications.

Checking email campaigns

Log in to the admin of your site and select E-Mail Marketing > E-mail Campaigns.
Select any existing scheduled email campaigns from the list.
Expand the More section and then ensure that the Email From Address field has the correct email address.
Click Save or Save Draft.

Checking system emails

Log in to the admin of your site and select Site Manager > System E-mails.
Click Set Default 'From' Email.
Enter the name you want to be shown when a system email is sent and the correct email address.
Click Save.

Check Workflow notifications

Once you have set up your domain names and all your users, you want to ensure that your workflow notifications are sent to the correct users of your site. If you have not set up your workflow notifications or are not familiar with this feature, see Set up workflow notifications.

Log in to the admin of your site and select Site Settings > Manage Workflows.
Select one of your workflows from the list.
Click the Add steps to this workflow tab, and then select one of the steps from the list.
In the Role Responsible menu, ensure the correct role is selected.

You can view manage your roles by selecting Site Settings > User Roles.
Click Save Step and repeat this process for any other workflows on your site.

Test all forms on the site

This section is self-explanatory but it is recommended that you test all your web forms on your site to ensure that they are all submitting correctly. This is particularly important after you have made changes to your domain name.

Navigate to a web form on your live site, and submit this form from a customer point of view. Once you have submitted the form, log in to admin of your site and ensure that the submission is recorded in the live feed:

Also ensure that the workflow notification (if set up) has been sent to the correct user.

Testing your online store

If you have set up an online store, it is best practice to make a test transaction on your online store.

Create a one-cent product, and add it to one of your catalogs.
Navigate to the live website and purchase the product using all available payment methods.
Ensure that the order is created in the admin of your site. If using PayPal, ensure that the payment status is "Success.”
Check that the invoice was emailed to you and is correct.
Ensure that the site owner has received their order workflow notification.

Using the payment gateway's test gateways is possible. However, it often requires special credentials and card details to be used. To ensure your gateway is functioning correctly, it is best to test a live transaction.

Creative Cloud and existing Business Catalyst partners - FAQ

forums_noreply@adobe.com — Fri, 16 May 2014 10:23:49 GMT

This article has been ported to Creative Cloud and existing Business Catalyst partners - FAQ

How can I signup for Creative Cloud?

Your Business Catalyst account should have been already updated right now with your Adobe ID. If you haven’t updated it yet, visit the Adobe ID – Business Catalyst account update FAQ.

What benefits do I get with Creative Cloud ?

In addition to acccess to all Creative Suite programs, Lightroom and others in one place, a Creative Cloud membership enables you to host up to five Business Catalyst sites. These sites will be webBasics sites. For a full comparison between plans, see this page. If you purchase Muse or Dreamweaver as individual products in Creative Cloud, you can host one Business Catalyst website for each of them.

My web design shop has several employees, each with their own Business Catalyst login with access our Partner Portal. Do we need Adobe IDs for each of our employees?

Yes. Since these users are partner users, they need to use an Adobe ID. Visit the Adobe ID – Business Catalyst account update FAQ for more details

I have a paid website that I want to host using my Creative Cloud subscription. Can I do this?

This is not possible. You need to create a new webBasics temporary website in Business Catalyst and launch the site.

Can I move a trial/live Creative Cloud site under a different Creative Cloud subscription?

This is not possible right now.

Do I get any discount if I upgrade a Creative Cloud website to a higher Business Catalyst plan such as webMarketing or webCommerce?

Yes, you will get a 10% discount when upgrading a Creative Cloud site to a higher plan. Be sure to use the special promo code in the upgrade screen.

Note that the initial webBasics site slot will be freed up.

What are the limitations of the webBasics websites that come with Business Catalyst and Creative Cloud membership?

You will be limited to 1GB storage, 1TB bandwidth and 3 additional user (such as your customer). You will not get email, SMS or newsletters for this web plan.

Can I buy more users? Can I buy more space? Can I buy email?

Athough you cannot increase a Creative Cloud site's system limitations through this workflow, you can move the subscription to a standard Business Catalyst site subscription and activate extras for that plan.

How can I upgrade the webBasics websites that come with Creative Cloud to a higher Business Catalyst plan?

Yes, you can upgrade a Creative Cloud webBasics site to a higher level according to this workflow: http://www.businesscatalyst.com/bc-blog/Creative_Cloud_sites_upgrade_workflow_-_now_availa ble

Please note that this operation will trigger a separate billing cycle for the higher plan, charged at the standard rates, depending on the billing frequency.

The initial webBasics site slot will be freed up instantly so you can use it for other projects.

Do I get any discount for purchasing more websites if I am a Creative Cloud subscriber?

Right now there is no discount for Creative Cloud members for volume purchases.

If I am an existing Paid Partner and I have a few employees for whom I paid Creative Cloud subscriptions, how many websites can I claim?

You will have 5 websites for each employee. However, you will pay different licenses for all of them. Before purchasing these licenses, please contact Adobe Support to add these users to your partner portal. After you have added users to your partner portal, you will be able to access all the websites from it.

*NOTE: If you have already add employees to your partner portal, then everything will work automatically.

If you don’t want to access all your websites from the same Partner Portal, you don’t have to do anything.

How can I set permissions for my employees regarding these websites? What permissions can I set?

This will be part of a later Creative Cloud that will be launched this year.

What happens if I cancel or stop paying my Creative Cloud subscription?

Each live website (among the free websites under your Creative Cloud subscription) will stay live for an additional 30 days. This gives you time to decide whether you want to keep the site(s) live or remove them. You will be prompted to upgrade your website to a regular Business Catalyst site plan.

After 30 days, your website will enter in temporary mode. When entering the temporary mode, your custom domain name will be removed from the website. In order to reactivate it, pay for your website directly with Business Catalyst.

If you are inactive on a temporary website, it will automatically be deleted.

=== Dreamweaver CS6 FAQ ===

I have logged in on Dreamweaver CS6 and I cannot see my partner site. How can I edit it?

This is a known issue. For paid partners (Standard or Premium) you can use the workaround described below:

export one of your sites as an .ste file
Open the .ste file in another text editor, and modify it
Replace the :
- httpaddress with your partner's site URL address
- secureURL with your partner site secure URL
- siteid with the site ID of your partner site
Save the .ste file with another name
Import this .ste file into Dreamwaver, choose a local root folder

Please take a look at Brad's blog post here for more detailed steps on how to import your partner site in Dreamweaver.

I'm trying to login to Dreamweaver CS6 with my Business Catalyst credentials, and it doesn't work. What credentials do I need?

You can login to Dreamweaver CS6 with your Adobe ID. If you haven't merged your BC account with an Adobe ID account, you'll need to merge it and then you should be able to login.

How do I access sites in Dreamweaver with an Adobe ID other than the one linked to my Creative Cloud or Dreamweaver subscription?

Dreamweaver defaults to using the Adobe ID from your subscription to avoid the inconvenience of logging in multiple times. To use a different ID, just click the "Logout" button in the lower-right hand corner of the Business Catalyst panel and log in with a different Adobe ID:

You'll need to have a file open in an existing BC site for the "Logout" button to be visible. Logging out will not affect the Adobe ID used in conjunction with your Dreamweaver subscription. To change the Adobe ID for your subscription, click Help -> Deactivate.

Investigating slowness-related issues

forums_noreply@adobe.com — Fri, 16 May 2014 10:22:20 GMT

This article has been ported to Troubleshooting slowness-related issues

Slowdowns might be influenced by the region you are on, by the browser you are using or by the network connection you are accessing your website from so providing this type of log is of great help.

When investigating these types of issues whether it is a page in the Admin Console which is loading slowly or a particular page in the front-end providing a browser log which shows the loading times of the assets is crucial.

Create the log in FireFox:

Install NetExport Firebug extension in Firefox from https://getfirebug.com/releases/netexport/netExport-0.9b3.xpi
Login into you Admin Console using Firefox
Navigate to the Admin Console page where you experience slowness.
Delete the browser cache to force reload all resources; it's enough to just delete the disk cache.
Open Firebug, make sure the NET panel is enabled.
Reload the Admin Page
Export the NET panel activity using the Export button provided by the NetExport Firebug extension, the "Save as JSONP..." option:

Creating the log in Google Chrome:

Login into you Admin Console using Chrome
Navigate to the Admin Console page where you experience slowness.
Delete the browser cache to force reload all resources; it's enough to just delete the disk cache.
Open the Chrome Inspector and select the "Network" tab
Right click one of the entries and select "Copy all as HAR":
Open Notepad or a text editor and paste the contents of the log.
Reload the Admin Page

Here is a screencast that shows how to create the log in Chrome.

With the log created as described above please open a ticket with support in order to have this further investigated.

Also, do not forget to mention the site URL, the panels that loading slower and if the issue only occurs between certain times the time you noticed the issue.

Troubleshooting web page redirects

forums_noreply@adobe.com — Wed, 14 May 2014 13:15:35 GMT

This article has been ported to Troubleshooting web page redirects

Hand coding redirects to route one URL to another page
Troubleshooting broken redirects after importing a spreadsheet with redirect information
Creating redirects to an external page
Redirecting external links to a new site hosted on this system
Understanding the supported external extensions for redirects
Creating a redirect from non-www to www URLs (and vise versa)
Unable to access the .htaccess file

You can apply URL redirects to pages, modules, Literature items, and many other content types on your site.

To learn more about setting up redirects, see Managing 301 redirects in the Admin Console.

In this article, you'll learn about an alternate method to hand code page redirects. You'll also learn how to resolve common issues that can occur when creating redirects.

Hand coding redirects to route one URL to another page

You can use the interface in the Web Page Details page to add page redirects within the Admin Console, as described in the article Managing 301 redirects. Or, if you prefer, you can hand code (copy and paste) JavaScript directly into the source code of the page that you wish to redirect. The following code example contains JavaScript which redirects a visitor to various URLs for the same site to different web pages:

var url = document.location.href.toLowerCase();

if (url.indexOf('domain1.com') != -1) document.location = 'http://domain1.com/index1.htm';

if (url.indexOf('domain2.com') != -1) document.location = 'http://domain2.com/index2.htm';

</script>

Update the script above to use the URLs in your website. To learn more about coding redirects, see the following examples:

Using the meta refresh tag on the W3Schools website

JavaScript tutorial on the Tizag website

Troubleshooting broken redirects after importing a spreadsheet with redirect information

If you've imported redirects that are not working, try the following suggestions:

Use relative links when referencing the page URLs.

For example, use the link: /about.html

Instead of: http://www.my_domain_name.com/about.html

When linking to a relative path, the page can have an extension of .htm, .html or no extension, like these examples:

gallery.html
gallery.htm
gallery

No other file extensions are allowed for relative linking of web pages.
When adding redirects to legacy site pages (in a situation when you've migrated a site from another host provided to this service) you can create 301 redirects from old URLs to your new URLs. This strategy enables you to keep the existing search engine rating. For example, if the legacy site was built in ASP, and the home page url was index.asp, you can now redirect any user accessing that page to index.html.

Extensions such as .php, .asp, .cfm, .pl, .cgi, and .htm are allowed. However, you cannot use .aspx, which is reserved for the system.

If the destination URL is on an external server (if it starts with the http:// or https:// prefix), any file extension is allowed.

Creating redirects to an external page

To create redirects to an external page, follow these steps:

Choose Website > Web Pages > Manage URL Redirects.
Choose the option to Create a URL Redirect.
In the window that appears, select the existing site page as the source. Enter the external page's URL as the destination URL.

Redirecting external links to a new site hosted on this system

To redirect external links to the current site, follow these steps:

Choose Website > Web Pages.
Open the page, expand the Web Page Details, and click Show more options.
In the 301 Redirect field, enter the absolute path to the external page.

Alternatively, you can also import the redirect information, using the instructions provided in the article: Managing 301 redirects in the Admin Console.

Understanding the supported external extensions for redirects

Currently, this system only allows the most common extensions to be added to 301 redirect when using the web page import tool. These extensions include the following:

.php, .pearl, .py, and .asp.

Creating a redirect from non-www to www URLs (and vise versa)

It is not possible to create a 301 redirect from the non-www to a www version of the site. To help with search engine indexing, use the search engine's tools (such as Google Webmaster tools) to set the preferred version of the domain.

Unable to access the .htaccess file

This system does not allow access to the .htaccess file for your hosted site. You cannot edit the .htaccess file using this service.

Troubleshooting Paypal Website Payments Pro errors

forums_noreply@adobe.com — Wed, 14 May 2014 13:14:41 GMT

This article has been ported to Troubleshooting Paypal Website Payments Pro errors

Gateway Response: (10501)

According to the paypal documentation, this error 10501 relates to a billing agreement in paypal account settings

Paypal account should be checked to ensure if has been correctly setup.

Gateway Response: (10561)

When using PayPal Website Payments Pro to collect payments, the billing address system fields are a mandatory option.

You will need to add Billing details field , from your Form Builder to the Online Purchase Form

PayPal Website Pro -- Gateway Response: (10002)

This message is being given to the system by the gateway, and typically occurs when the credentials being entered into the system are incorrect. The error #10002, means two things according to PayPal:

a) Authentication/Authorization Failed:: Username/Password is incorrect This error can be caused by an incorrect API username, an incorrect API password, or an invalid API signature. Make sure that all three of these values are correct. For your security, PayPal does not report exactly which of these three values might be in error.

b) Authentication/Authorization Failed :: You do not have permission to make this API call

We suggest you verify if the gateway is properly set – and if so, PayPal should be contacted to confirm why this error is being generated.

Gateway Response: (15005)

According to PayPal Documentation

15005: This transaction cannot be processed. Please enter a valid credit card number and type. - The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card.

This error code is in fact returned by PayPal and not by Business Catalyst which indicates that the payments are successfully getting pushed to PayPal. I would suggest contacting PayPal in regards to this error code for further clarification.

Troubleshooting Eway Payment gateway errors

forums_noreply@adobe.com — Wed, 14 May 2014 13:13:05 GMT

This article has been ported to Troubleshooting eWay errors

"The Root Element is Missing"

If you recieve a message when trying to process payments that indicates "The root element is missing’, it is caused by an incorrect setup of the eway credentials or eway account.

This message is being recieved from the payment gateway directly, and to correct this you will need to contact eWay directly.

"Gateway Response: 30,Format Error"

Gateway Response: 30,Format Error The transaction --- The transaction message was formatted incorrectly. Contact Bank Helpdesk

This error code is in fact returned by Eway and not by Business Catalyst which indicates that the payments are successfully getting pushed to Eway. We suggest contacting Eway in regards to this error code for further clarification.

Troubleshooting PayPal standard issues

forums_noreply@adobe.com — Wed, 14 May 2014 13:12:10 GMT

This article has been ported to Troubleshooting PayPal standard issues

PayPal Standard Issues

Issue	Solution
The shop generates an invoice that is not correct. PayPal option won’t even go to PayPal. It says thanks for your order, etc.	Please ensure you've selected "Credit Card Processing" as this will trigger the payment process through your gateways. Please add this field via Module -> Web Form -> Purchase form and update your Online Shop Layout -> Registration (Buy). You'll need to replace the old purchase form with the updated from through module manager.

Paypal reporting back to the site and Paypal processes the transaction correctly and returns to the site as normal. But the transaction never appears in the dashboard and an automatic invoice never goes out.	This issue is usually due to the PayPal id not matching the primary email account associated with the PayPal account. Please view this thread for more information. It is important that the email address you use in the Payment Gateway setup page witih your site with the Token that is linked to the "Primary" email account. Paypal will let you have multiple email addresses which you can use to login to the account etc but only the primary account will work with the system. If using a secondary email address you will have this issue.

We have PayPal Standard and I am trying to integrate it into our website as our gateway. I have added in the token and user name into the system, but when I put a test transaction I am not taken to paypal.	Please ensure you have the "PayPal" option under payment method (value = 5). This will need to be avialable so that the customer can select the option which will tell the system that this transaction will be handled by PayPal.

We are still on the free trial and currently trying to integrate our website with paypal, but an error message is being displayed stating that "You cannot use this feature in your plan. Please upgrade to a higher plan." In order to test out the payment gateway functionality you'll need to upgrade as the error prompt states.	In order to test out the payment gateway functionality you'll need to upgrade as the error prompt states.

I would like to use PayPal Standard (non-seamless) to collect payment on my custom web form. Why will this not work?	If using a custom web form to collect payment you must use a seamless gateway in which you can use PayPal PayFlow or Payment Pro since they're both seamless as Standard will not work due to it being non-seamless. The payment process simply will not work in this manner.

I am currently getting the following error when trying to make a purchase with a credit card: "Credit Card Payment Failed There was an error processing your credit card. Please correct this and try again. ERROR: An error occurred whilst processing credit card [Security header is not valid [Error Code:10002. Please go back and correct this.''"	Please review this thread. - https://ppmts.custhelp.com/cgi-bin/ppdts.cfg/php/enduser/std_adp.php?p_faqid=48&p_created= 1117064089&p_sid

Troubleshooting Authorize.net error messages

forums_noreply@adobe.com — Wed, 14 May 2014 12:59:51 GMT

This article has been ported to Troubleshooting Authorize.net errors

"This transaction has been approved." "1"

Error Message : "This transaction has been approved." "1" usually this error is returned by Authorize.net

when the settings in your Authorize.net account are setup incorrectly or if that account is used with another

shopping cart which requires different response settings.

In any case, the account account should be set to default Authorize.net settings in order to fix this issue.

This means that you will need to log in into Authorize.net console and go to Settings -> Direct response.

Once you're there you'll need to put the 'Field Encapsulation Character' back to empty(blank) option from the dropdown.

You practically need to choose the blank option where you have double quotes.

I receive a error when i try to process payments using Authorize.net payment gateways

ERROR: An error occurred while processing credit card "This transaction has been approved." "1" Please go back

(javascript:history.back(1);) and correct this.

"This transaction cannot be accepted. 103"

"The error message is "This transaction cannot be accepted 103" - and this is passed to BC by the gateway (Authorize.net).

Looking further at the reasons for the error, it seems there is some form of error with the Authorize.net credentials -

Link "A valid fingerprint Transaction Key, or password is required for this transaction." We suggest contacting Authorize.net to

ascertain why the payment gateway account credentials are throwing the error.

"This transaction has been declined 205"

From the authorize.net site and according to their documentation, the error you are getting "This transactionhas been declined 205" is actually related to in incorrect merchant number. "The value submitted in the merchant number field is invalid." Please refer to the below link and search for "205"

http://www.authorize.net/support/merchant/Transaction_Response/Respons e_Reason_Codes_and_Response_Reason_Text.htm

Token was null or empty. E00044

This error is usually thrown by a recurring gateway, like Authorize.net and for some reason the token is missing against the initial (master order). The usual cause for the token missing is because, in case of Authorize.net, the CIM is not enabled.

The CIM stands for Customer Information Manager and it must be enabled on Authorize.net accounts in order to process recurring payments. It's an additional service from this gateway which is not enabled by default.

The merchant login ID or password is invalid or the account is inactive. 13

Please note the error “The merchant login ID or password is invalid or the account is inactive” is being returned from Authorize.net and it seems to have to do with the account being active. It may be worthwhile to check that your username and password are correct with authorize.net, and that your authorize.net account is indeed active.

September release (R180) FAQ

forums_noreply@adobe.com — Tue, 11 Mar 2014 08:28:28 GMT

The new september release will be deployed on all datacenters on .... Here is what is included in this release.

Please read below for a list of frequently asked questions and answers:

==== FAQ ====

Q: How do I disable captcha for blog post comments, now that you have Akismet available?

A: Go to Site Settings -> Captcha and make sure that "Enforce captcha validation for Comments" checkbox is unchecked. Next go to Module Templates -> Blog Layouts -> Blog Post Details Layout and remove the {module_captchav2} module and the JavaScript Validation code highlighted in this screenshot:

Q: I've just noticed the new campaign templates, but I had designed some custom templates for my clients in my partner portal. What templates will my client see?

A: If you assign a custom template to the customer site from Partner Portal he will only see that template when building email marketing campaigns. However if no template is associated with the site then the customer will see the default Business Catalyst marketing templates.

Q: Where can I have access to the old email campaign templates?

Please see our blog post for release R180 for the link to a zip file which contains those templates.

Q: I have just seen the "Exclude" list feature in Email Campaigns. If a user is in both lists (one to send the campaign to, and one to exclude from) will he receive the campaign or not?

A: No, they won't receive the campaign if they are in the Exclude list

Q: I have tried to add the "template=/path.html" parameter to a module but it does not work. Is there a specific list of modules that this attribute works with?

A: Please find below the list of modules where you can apply your own templates as attributes:

module_literature

module_announcement

module_faq

module_forum

module_blog

module_case

module_order

module_webappscustomer

module_affiliateprogram

module_industrycontentresults, module_webappsresults

module_booking

module_catalogue

module_product

module_productresults, module_productresultsold

module_ratingfeedback

module_caseresults

module_webapp

module_blogsitepost

module_blogpostlist

module_productfeaturelist - it does not have a customizable template, but uses the product template to render each product.

module_shoppingcartsummary

The template parameter will specify an alternate template to be used when rendering each product.

Q: I've added the MX record to point to Google mail is there something else I need to do here?

A: Please have a look at this article that will provide you all the steps that you need to follow here - http://helpx.adobe.com/business-catalyst/partner/setting-google-apps-email-business.html

Also you might need to create a SPF record for this. In order to do this please go to Site Settings-> Side Domains -> More actions -> New Advanced DNS Record and create the record using the following data in the Record Data field: "v=spf1 mx ip4:192.150.2.0/24 ip4:192.150.8.0/24 ip4:202.176.14.128/28 ip4:193.104.215.21 include:_spf.google.com ~all"

Updating DNS records with a domain registrar (External DNS)

forums_noreply@adobe.com — Sun, 20 Oct 2013 06:30:50 GMT

The below document provides instructions on how to update A and SPF records with some popular domain registrars.

If you are experiencing issues creating or changing any records, it is recommended that you contact your domain registrar customer service.

Go Daddy

Log in to your Go Daddy Account Manager
Enter your Go Daddy username and password, then click Secure Login
Click Launch to the right of the DOMAINS section.
From the Tools menu, select DNS Manager. The DNS Dashboard displays.
For the domain name with the record you want to edit, click Edit Zone.
Follow the below instructions to update the A records and SPF records for your domiain to point to Business Catalyst servers.

Updating A records

In the A (Host) section, click the edit icon to the right of the @ record.

Note: This record may also be shown as yourdomain.com instead of @.
In the 'Points to' field, replace this IP address with one of the IP addresses listed in the IP address section, based on the data center your site is hosted on.
Click Save Zone File, and then click OK.

Updating SPF / TXT records

Click Add Record in the upper left section, and then select SPF (Sender Policy Framework) from the drop-down menu.
If you are using the GoDaddy email service, do the following:
- Select GoDaddy.com and an ISP
- Click the Outsourced tab, and enter the below on a new line in the field provided:
  
  worldsecuresystems.com
- Tick the checkbox Exclude all hosts not specified here (-all) and then click OK.
If you are using another email provider, do the following:
- Select an ISP or other mail provider
- Click the Outbound tab, and enter the IP address from which your mail service provider sends mail.
  
  Note: You will need to contact your mail service provider to retrieve this IP address.
- Click the Outsourced tab, and enter the below on a new line in the field provided:
  
  worldsecuresystems.com
- Tick the checkbox Exclude all hosts not specified here (-all) and then click OK.

Crazy Domains

Log in to your Crazy Domains Account Manager.
From the Domain Names menu on the left, select Manage Domains
Select the domain name you would like to update.
From the DNS Services section, click Records and then follow the below instructions to update A records and SPF records for your domian.

Updating A records

If any records exist for mydomain.com (replace this with your actual domain), then remove this record.
Enter one of the IP addresses listed in the IP address section, based on the data center your site is hosted on.
Click Create and then repeat this by creating a www record.

Updating SPF / TXT records

From the Record Type menu, select TXT Record
Enter the below record:

v=spf1 mx include:worldsecuresystems.com ~all
Click Create

NetRegistry

Log in to your NetRegistry Console using your account level username and password.
Select the domain name you would like to update from the domain menu, and then click Administer.
Click Zone Manager from list of options.

Note: If you have a Domain Manager service: In the main menu under the Redirection icon, click on the link "Click here to disable Redirection"
To add an A record, select the A from the list of record types:
In the Host field, enter one of the IP addresses listed in the IP address section, based on the data center your site is hosted on.
Click Add Record.
Back on the Zone Management page, do one of the following:
- If there is an existing SPF record in the list, click Edit to the right of the reocrd. On the next page, add include:worldsecuresystems.com to the existing SPF record in the SPF field.
- If no SPF record exists, select SPF from the record type list.On the following page enter the below in the SPF field:
  
  v=spf1 mx include:worldsecuresystems.com ~all
  
  Leave the name field blank as the system will automatically use your parent domain name.
Click Add or Edit Record.

Melbourne IT

Go to http://www.melbourneit.com.au/ and click on My Account from the menu on the upper section of the page.
Click Manage Domain Names.
Select the domain name you would like to update, then select Manage DNS > Go.
Go to the A, CNAME, AAAA Records section
Follow the below instructions to update the IP addresses and SPF records.

Updating A records

Locate the A record that you would like to edit and click the 'Edit' button
Replace this IP address with enter one of the IP addresses listed in the IP address section, based on the data center your site is hosted on.
Save this record.

Updating SPF / TXT records

In the TXT Records section, enter @ in the HOSTNAME field.
In the TXT Value section, enter the below:

v=spf1 mx include:worldsecuresystems.com ~all
Click Add

Enom

Log in to your Enom Account.
Click Registered from the Domains menu.
Do one of the following:
- Select Host Records from the Manage Domain menu in the upper right section
- Select Host Records from the main navigational menu
Depending on which data center your site is hosted on, select enter one of the IP addresses listed in the IP address section, based on the data center your site is hosted on.
Use this IP address to create the below records:

Host Name Record Type Address
www A(Address) IP address from the list above

A (Address) IP address from the list above

TXT v=spf1 mx include:worldsecuresystems.com ~all

Note: If a SPF / TXT record already exists, simply edit the existing record to add:

include:worldsecuresystems.com
Click Save..

Host Name	Record Type	Address
www	A(Address)	IP address from the list above
	A (Address)	IP address from the list above
	TXT	v=spf1 mx include:worldsecuresystems.com ~all

Bluehost

Log in to your Bluehost control panel.
From the Domains section, select DNS Zone Editor..
Follow the below instructions to update the IP addresses and SPF records.

Updating A records

In the Zone File Records section, click Edit to the right of the @ record.
In the Points to field, replace this IP address with enter one of the IP addresses listed in the IP address section, based on the data center your site is hosted on.
Click Save

Updating SPF / TXT records

In the Add DNS Record section, enter @ in the Host Record field.
Select the Type of TXT.
In the TXT Value field, enter the below:

v=spf1 mx include:worldsecuresystems.com ~all
Click Add Record.

1&1

Note: 1&1 does not support SPF records, see below references:

Log in to your 1&1 account.
From the Domains and Web Space section, select Domains.
Select your domain name from the list, and then select DNS > Edit DNS Settings
In the Advanced DNS Settings section, select Other IP address.
Enter enter one of the IP addresses listed in the IP address section, based on the data center your site is hosted on.
Click OK.

OVH

Log in to your OVH account.
From the Hosting and Domains section, click your domain name.
From the menu on the left, select Domains & DNS,and then click DNS Zone.
Follow the below instructions to update the IP addresses and SPF records.

Updating A records

Scroll down and look for the .mydomain.com | A record (replace mydomain.com with your actual domain name), click the edit icon.
Enter enter one of the IP addresses listed in the IP address section, based on the data center your site is hosted on.
Click Validate, and then OK to confirm.

Updating SPF / TXT records

If you have an existing SPF record for your domain, scroll down and look for the .mydomain.com | SPF record (replace mydomain.com with your actual domain name), click the edit icon.
If no SPF record exists, click the SPF Type icon.
Scroll down to the Include: field and enter the below:

worldsecuresystems.com
Click Use Personalised SPF.

One.com

Note: online help resources indicate that you can not add SPF records with One.com. Contact One.com support to confirm.

Log in to your One.com control panel.
Click the DNS icon.
Change the DNS setting screen by selecting the Advanced web DNS settings option and clicking Update.
Scroll down to the Personal web DNS settings section and remove any existing mydomain.com and www.mydomain.com (replace mydomain.com with your actual domain name) records.
Back in the Personal web DNS settings section, select A from the drop down menu, and enter one of the IP addresses listed in the IP address section, based on the data center your site is hosted on.
Click Add DNS Setting, and then repeat the above step by entering www in the first field and the same IP address.

Business Catalyst IP Addresses for A records

The following are the IP addresses for all the BC data centers:

United States data center - 54.236.190.114 or 54.236.189.64 or 54.236.189.61
European Union data center - 54.246.209.120 or 54.246.209.119 or 54.246.209.93
Australia data center - 54.252.148.183 or 54.252.148.191 or 54.252.148.134

To determine the datacenter your site is located on, try pinging the system (*.businesscatalyst.com) or secure (*.worldsecuresystems.com) subdomains for your site. To ping a site, follow these instructions:

On Windows
- go to Start->Run(or search)->cmd.exe
On Mac
- search and open Terminal
Then,
- type in the phrase in italic: ping yoursite.businesscatalyst.com
  - replace yoursite with your subdomain
- Look at the IP you see on the screen - and use it or the other 2 IPs for the same datacenter, at your registrar

*NOTE: you might get "Request timed out" when doing the ping command. This is normal, and it doesn't mean that the site is down

Make sure that you don't forget www subdomain. You will usually have to create 2 A-records, one for your domain and for the www version of your domain. You can also create a CNAME between www and non-www URLs.

Solving Your Login Issues FAQ

forums_noreply@adobe.com — Fri, 04 Oct 2013 09:57:54 GMT

For security reasons, Adobe is requiring passwords to be reset for a number of different Adobe ID accounts. For more information about this issue, see this tech note.

To reset your account password, or to find out if this issue affects any of the Adobe ID accounts you use on Business Catalyst, try to login to any of your sites.

If you sign in to the site successfully, you do not need to reset the password.

If you receive a "To protect the security of your account, you must reset your password" error message, an email message is sent to that account with instructions for resetting your password.

You'll receive a similar message if you try to login to the Business Catalyst panel in Dreamweaver or in Muse:

Open the email message, click the link, and follow the prompts to reset your password.

If the email message does not appear in your inbox, check your junk folder or spam quarantine folder.
Every time you try to sign in using an account with a disabled password, Adobe may send a reset password email message. You need to reset your password only one time.

Click on the link provided in the email and reset your password

After resetting the password, you'll receive a successful confirmation message, and another email confirming the change:

You should then be able to login to the site using the new password you've set up.

Important note: Make sure to also update your password in your FTP clients and API calls, if you use FTP or Dreamweaver to connect to the sites.

Frequently asked questions

I have received an email from Adobe informing me that my password has been reset. What do I need to do?

Try logging in to any of your site's AdminConsole. If you get the above message: "To protect the security of your account, you must reset your password", follow the steps above to reset your password using the link received over email.

I cannot connect to my sites over FTP, and when trying to login to the Admin of the site I get: "Your access has been temporarly restricted!"

If your FTP client is set up to re-connect automatically, your account will be restricted after a few failed logins. The account will be temporarly disabled for 30 minutes. Follow the above steps to reset your password and your account will unblock automatically after 30 minutes.

Make sure to update your password in your FTP clients or Dreamweaver sites setup with the new password you have set up.

SEO URL updates for blogs

forums_noreply@adobe.com — Tue, 23 Apr 2013 22:38:53 GMT

Business Catalyst now lets you to completely customize blog post URLs, giving you the option to create search engine friendly blogs. For existing blogs, you will notice the URL has the below format:

www.mysite.com/_blog/My_Blog

All blogs had the _/blog/ prefix with the blog name. With the new SEO friendly blog URLs, you can customize the blog URL so that you can remove the _/blog/ prefix.

Note: All sites created after April 22nd 2013 will have the SEO friendly URLs for blogs enabled by default.

To enable SEO friendly URLs for existing sites, follow the instructions below.

Enabling SEO friendly URLs for existing blogs

Log in to the admin of your site and select Modules > Blogs.
If you have multiple blogs on your site, select the blog by clicking the blog name.
A dialog is displayed above your blog posts, click the Enable Now button.

Once you have enabled SEO Friendly URLs:

the "_blog" particle will be removed from the blog URL
the "post" particle will be removed from the blog post URL
previous underscores (_) in blog or blog post URL will be replaced by dashes (hyphens)
301 redirects are created automatically to redirect old style URLs to new style URLs:
- A blog post that was previously accessible on www.mysite.com/_blog/My_Blog/post/This_awesome_post will be redirected automatically to: www.mysite.com/my-blog/this-awesome-post
You'll be able to rename the blog URL and the 301 redirects from the old style URLs will point to the new URL

Customizing the blog URL

Once you have enabled SEO friendly URLs for your blogs, you can then customize the blog URL.

Select Modules > Blog. If you have multiple blogs, select one of your blogs by clicking the blog name.
You will now see the URL section found under the blog name. Click Edit next to the URL.

Notice that the /_blog/ section of the URL has been removed.
Enter your own blog URL and then click Save.

What about my old indexed URLs

When you enable SEO friendly URLs for blogs, all old blog post URLs are 301 redirected to the new blog post URLs. This means that any indexed URLs in search engines will be redirected to the new URLs in a SEO friendly manner.

Example:

Anyone trying to access:

www.mysite.com/_blog/My_Blog/post/This_awesome_post

is redirected to:

www.mysite.com/my-blog/this-awesome-post

Working with blog post meta data

To learn how to set up individual meta data for each blog post, please have a look at this related article.

January release (R183) Known Issues

forums_noreply@adobe.com — Tue, 29 Jan 2013 11:27:47 GMT

Here is the list of known issues after the release, with their current status updated:

==== Resolved issues ====

1. When creating a loyalty campaign, the delivery date is automatically set to 0 (days after) upon sending.

2. When enabling the new Ribbon to be available also in the Preview Mode of the site (from Partner Portal), it might overlap with the site’s design (especially if you use HTML elements that are positioned absolute).

3. The overall summary chart displays an error for loyalty email campaigns.

4. When editing pages in the Pages editor, they do not pick up the styles defined in their templates.

5. SPAM comments are not removed from the Live feed once deleted

6. For some sites if a site visitor attempts to view a page inside a folder that has the same name as a webapp he will be redirected to a webapp item instead of being taken to the page he tried to open.

Problem:

The issue occurs because of a hidden feature called "Partial URL matching". This feature tried to correct the webapp item's URL in case the site visitor incorrectly typed in the browser's address bar. Because until this release folders names had to be different than webapp names this was not an issue.

Should you run into this issue please create a ticket to have the "Partial URL matching" feature disabled and stop the redirect from taking place.

7. Offline payment password.

Problem:

It seems like there are some issues with the offline payment password that appeared after the R183 release was deployed. Meanwhile, if your clients experience login issues with offline payment password, please advise them to reset their password and they will be able to process payments.

8. Pges that have only the 'description' metadata appear as migrated, but the description is not added in the page HTML.

9. In some rare ocasions the "Invalid delivery date" error message is incorrectly thrown in the campaign wizard.

==== Known issues ====

1. In the "List View" secured pages appear multiple times. This issue will be addresses in a future release or a hotpatch.

Problem:

If you have a page added to 2 secure zones it will appear twice in the "List View".

==== Issues under investigation ====

1. Investigating some permission related issues

Problem:

This issue is currently under investigation, it appears that when creating a folder that has the same name as an existing webapp there some intermittent permission related issues.

2. Page move via SFTP into a webapp folder

Problem:

It appeats that if one moves an already existing page into a newly created webapp folder and rename it to index.html it will not work properly

3. Using the "Develop" view (the former Alpha File Manager) you cannot create a folder with the same name as webapp

4. We have received one report that the custom CRM fields are not properly updated via the Update user details form.

Problem:

It appears that custom fields are not properly updated va the front-end. Regular system fields are being updated as expected. Re-inserting the "Update user details form" into the page seems to resolve the issue.

North America datacenter performance issues

forums_noreply@adobe.com — Thu, 24 Jan 2013 16:19:55 GMT

Last week and this week (Jan14-23) we had several disruptions impacting the North American (NA) datacenter of Business Catalyst. The impact consisted of either short windows of downtime or performance degradation.

This is a summary of the service disruption that goes through the type of incidents, their impact, their root cause and measures taken to fix the issues.

Last week on Tue, Fri and Sat we experienced three windows of downtime of 10 to 30 min each caused by a physical malfunction of a database server hosting a large portion of the sites in NA. The malfunction was coupled with a failure of the failover database to come online automatically, therefore the operation had to be performed manually, which actually caused the downtime. For the first two incidents the root cause was not properly identified at the time and the server was maintained in production but in a secondary role, as failover for the new primary database server. The physical malfunction was confirmed on Sat and the complication was that we did not have a spare server on the spot to fit that profile: high performance 72 GB RAM non-virtualized machine for running a large database. We had to change the topology of the entire database setup to accommodate that database shard on existing hardware over the week-end in order to ensure that we kept high availability for all databases.

Meanwhile the malfunctioning equipment was replaced and successfully re-incorporated in the production infrastructure.

Unrelated to this, there were several incidents during last week where our monitors indicated short interruptions of DNS services and other internal services in the NA datacenter in burst of 1-4 minutes for unknown causes at the time.

After a deep investigation we were able to pinpoint the root case in the fact that the huge amount of spam generated by comments to blogs and forums became actually a severe bottleneck for a piece of networking equipment in the datacenter (internal switch between web and database layer).

In hindsight this is also the root cause for performance degradation reported by several partners on the NA datacenter.

A temporary fix was deployed on Thu limiting the number of comments retrieved for a page to 1,000. The proper fix was be released this week with R183. Additionally, we took steps to initiate a hardware upgrade of the network infrastructure and to improve logging and monitoring for this layer.

This week on Wed we had a hot-fix release that we had to push to production during NA business hours, which we usually avoid, and during the release process the performance was affected for a short period while part of the servers were taken offline to be upgraded with the latest version of the application.

We are exploring solutions that will allow deployment during peak traffic in a geography without impacting the performance of the respective datacenter.

Also on Wed the NA datacenter experienced a massive traffic surge that temporarily impacted performance for admin operations and sites front-end serving.

The traffic spike was contained and load returned to normal shortly afterwards.

We know how critical our services are to our customers’ businesses, we regret the problems caused by the disruptions and we apologize for the inconvenience.

This document was generated from the following discussion: North America datacenter performance issues

January Release (R183) FAQ

forums_noreply@adobe.com — Tue, 22 Jan 2013 17:06:42 GMT

The new January release will be deployed on all datacenters today, on January 22nd.

Please refer to our official blog post for feature highlights and other major improvements for this release. Also, please check this forum document for minor improvements and bug fixes: http://forums.adobe.com/message/5012965

Please read below for a list of frequently asked questions and answers:

==== FAQ ====

Q: I was using the v2 interface previously. I just logged in and it took me to V3. Why is this?

A: As announced on the blog post, V3 has been made the default interface for all partner users, with the ability to switch back to the older V2 interface from the User Details dropdown menu.

We’re giving you 3 months to train and make sure your clients are migrated over to using the new V3 Admin interface, before making it the default interface for all users starting with our April/early-May system update.

Q: How do I get to Partner Portal, the interface has changed and I can't find the Partner Portal button any more

A: You can access your Partner Portal by hovering over the Partner Logo shown in the top left part of your screen:

Q: The ribbon at the top has changed, and I don't see any of the old buttons any more. How do i access the new File Manager?

A: The labels from new ribbon at the top have been changed to be more intuitive. From left to right:

Preview - opens the site front-end in a new tab, so you can see your changes

Content - opens the site in InContext Editing, so that your client can make changes

Develop - opens the new File Manager

Manage Site - opens the site's Administration Console

Q: I have just logged in and gone to File Manager->Pages, and instead of the tree view of pages, I see a grid with the page names, URLs and template used. How do I get the Tree view back?

A: To switch to Tree view, go to File Manager->Pages, and click the Tree view at the top:

Q: How do I access the "Manage Redirects" interface to create/import 301 redirects?

A: The Manage Redirects interface has been moved from the Pages screen, as a new sub-menu entry under Site Manager:

December release (R182) Known Issues

forums_noreply@adobe.com — Thu, 06 Dec 2012 16:26:56 GMT

Here is the list of known issues after the release, with their current status updated:

==== Resolved issues ====

1. Add to Cart button not working if you've used custom JS code to overwrite the default AddToCart () [RESOLVED]

Customers that created their own JS code to overwrite the AddToCart () function which now require more parameters, will get JS error when pressing Ad to Cart button.

==== Known issues ====

1. When using Liquid, module_product and module_productlist are not rendered in the site front-end. [View workaround below]

This issue is happening only when you use liquid on the site:

Problem:

Inside shopLayout.html, these 2 modules will not render anything:

{module_product template="/_System/ModuleTemplates/Shop/productLarge.html" catalogId="{{catalog.id}}" productId="{{product.id}}"}

{module_productList template="/_System/ModuleTemplates/Shop/productList.html" catalogId="{{catalog.id}}" sortBy="weighting desc" itemsPerPage="24" onSale="{{Get.onSale | default:""}}" price="between({{Get.priceFrom | default:""}},{{Get.priceTo | default:""}})"}

Workaround:

put the template=“..” parameter the last one in the list of params: eg: {module_product catalogId="{{catalog.id}}" productId="{{product.id}}" template="/_System/ModuleTemplates/Shop/productLarge.html"}

2. When setting the default language inside the AdminConsole to French, the dashboard main chart and other charts from the reports are not loading [issue to be solved in a future hot-patch]

This issue is happening only for the customers that have setup the language to French, inside the Admin.

Problem:

Going to the customer name and changing the default language from My details into French (Francais) will break the main chart on the dashboard and the charts form the reports.

Workaround:

Change the language into one of the other languages existing in the list.

==== Issues under investigation ====

None at this point.

FTP support discontinued effective December 12th 2012

forums_noreply@adobe.com — Tue, 20 Nov 2012 06:23:42 GMT

As mentioned in October release announcement, we will close regular, plain text FTP support on December 12th.

If you are using FTP to connect to your sites, you need to switch to the SFTP protocol.

Business Catalyst now supports the SSH File Transfer Protocol (SFTP) protocol when connecting to sites remotely via Dreamweaver and other supported clients. The SFTP protocol encrypts both user credentials (username/password) and the actual data being transferred.

We recommend that all users switch to using the SFTP protocol starting today, to ensure the security of sites being connected to. New sites setup in Dreamweaver will already use SFTP by default.

For information on making the switch and a list of supported clients, please refer to the following article: Connecting to your site using SFTP. The switch is as easy as:

Editing your connection in Dreamweaver or preferred FTP client
Changing the protocol from FTP to SFTP

More details about this can be found in the blog post: http://www.businesscatalyst.com/_blog/BC_Blog/post/Reminder_Please_switch_to_SFTP_by_Decem ber_12/

October release (R181) Known Issues

forums_noreply@adobe.com — Wed, 07 Nov 2012 13:35:50 GMT

Here is the list of known issues after the release, with their current status updated:

==== Resolved issues ====

1. Wholesale price saved as 0 when changing the price and saving it. [issue resolved in a hot-patch today]

When you go in and try to change or set the wholesale price for a product, it always gets saved as 0.

2. When setting up a site in Dreamweaver using the Business Catalyst extension, the site is not created as using an SFTP connection. [issue resolved in a hot-patch ]

This issue is happening only when you use the extension to set up the site. You can manually set the site to use SFTP instead of FTP.

3. When inserting a list of webapp items and choosing to use the backup template, it still uses the list template [issue resolved in a hot-patch ]

This happens because the module inserted is missing a comma. It inserts:

{module_webapps,15127,a,,,true,10,,1}

it should be:

{module_webapps,15127,a,,,,true,10,,1} (one extra comma)

Workaround: manually correct the module syntax after inserting

4. Cannot create a forward from a non-www record to a www record, in the Manage Domain interface [issue resolved in a hot-patch ]

In this case, when trying to add a forward from a non-www domain to the www domain, the interface throws this error message: "Zone name is invalid"

Please contact the support team if you encounter this problem.

==== Known issues ====

1. When creating/importing my BusinessCatalyst site for the first time, Dreamweaver CS6 does not complete downloading the site, when you have checked the "Download BusinessCatalyst site locally" checkbox

Problem:

When creating/importing my BusinessCatalyst site for the first time, Dreamweaver does not complete downloading the site. I have checked the "Download BusinessCatalyst site locally" checkbox.

Solution:

This only happens for Dreamweaver CS6, revision 5842. Update Dreamweaver to the latest version available and try again.

Alternative solution: Uncheck the checkbox or close Dreamweaver and download the site manually.

==== Issues under investigation ====

None at this point.

September release (R180) Known Issues

forums_noreply@adobe.com — Thu, 27 Sep 2012 15:43:05 GMT

Here is the list of known issues after the release, with their current status updated:

==== Resolved issues ====

1. The Module Manager Toolbox is not displayed when trying to edit a webapp item. [issue fixed in a hot-patch]

When clicking on the Module Manager icon on the webapp item screen, nothing happens. The Module Manager interface is not displayed

2. "An error occurred" is displayed when the Module Manager (Toolbox) is displayed. [issue fixed in a hot-patch]

This issue is happening only for some sites. It happens only if you have webapp items that have special chaaracters in their name (pipe: |, slash / or backslash \)

Workaround: Rename the webapp items and replace those special characters with something else (like dash - or underscore _ )

3. When trying to delete a webapp item from the site front-end, the user gets this message: "ERROR: Invalid request method" and the webapp item is not delete. [issue fixed in a hot-patch]

This issue has been escalated to the development team for further investigation. Most likely it will be fixed in another hot-patch that will be deployed on the production servers.

August release FAQ

forums_noreply@adobe.com — Tue, 28 Aug 2012 15:01:22 GMT

The new August release has been deployed on all datacenters. Here's what was included in this release: http://www.businesscatalyst.com/_blog/BC_Blog/post/Customer_facing_updates_from_this_relea se_Akismet_integrations,_cookies_regaulations_and_new_taxation_engine/

Please read below for a list of frequently asked questions and answers:

==== Known issues ====

1. After changing a blog's title it takes 5 minutes for the modification to appear in the site's front-end. Please note this only affects the blog post listing, the "detail" view is unaffected, the changes propagate right away.

This issue has already been fixed by the Engineering team and a fix will be deployed later this week.

==== FAQ ====

Q: How do I enable automatic spam protection mechanism that was released (Akismet integration)

A: To enable it go to Modules->Comments ->Actions - > Manage New comment rules and tick the checkboxes for the items you want to enable it on:

For the first few weeks after enabling it, please remember to check the comments posted on the site by going to Modules->Comments and looking at the approved comments and the ones marked as Spam and review them for false positives or false negatives.

Q: After enabling automatic spam protection (Akismet) on my site, I get a lot of false positives / false negatives. Why is that?

A: Since not all sites are equal, one comment might be considered spam for a site, and not for another one. To cope with this, the automatic spam detection engine that we're using is learning from your actions. When it marks a comment as spam and then you approve it manually, the engine will learn that this is actually not spam and next time it would behave differently. To make sure that the spam detection filter is optimized for your site, please train it by checking your site's comments and correcting any false positives and negatives.

Note: You can see your comments by going to Modules > Comments in the admin console of your site.

Q: After enabling the automatic spam protection (Akismet) on my site, the comments that are posted on the site appear on the site with some delay. Why is that?

A: This is happening because the spam protection mechanism needs to review the comment text. After the comments are submitted on the site, they are kept in a pending state for a few minutes, until the spam protection mechanism analyses the comment text.

Q: How can I enable site visitors to disable non-essential cookies from the site?

A: Starting with the August release, website developers can insert a BC module to enable an opt-out mechanism. To insert this module on a page follow the directions listed in this article: http://helpx.adobe.com/business-catalyst/partner/allow-site-visistors-disable-cookies.html

After this, you can link to that page from the site's Privacy Policy or from an element (like a site footer) that is present on all the site pages.

Q: Where can I find a list of cookies the Business Catalyst uses?

A: The cookies that are used are listed on this page: http://forums.adobe.com/docs/DOC-2506

Q: What's the new taxation engine, and how can I enable it on my site?

A: For more details on the new taxation engine and how it can be enabled, please have a look at this article: http://forums.adobe.com/docs/DOC-2507

New BC support tools FAQ

forums_noreply@adobe.com — Mon, 27 Aug 2012 06:26:19 GMT

How can I access the cases that I have already submitted in the past?

You need to follow this link: http://syd.worldsecuresystems.com/PartnerPortal/Support.aspx

Login with your credentials, and then open the same link again: http://syd.worldsecuresystems.com/PartnerPortal/Support.aspx

You will reach the old support interface where you will be able to view the cases opened in the previous system.

What happens to the cases that I have submitted in the past? Do they still get answered and resolved?

Yes. Your cases will be solved one by one, to the last one, as usual.

I'm a partner, and I'm trying to get to chat to talk to a support engineer, but livechat doesn't seem to be available. Why is that?

We encountered a few issues with the new chat system. We are currently working to solve them. Until they are solved, we have switched back to the previous chat solution. No issues should occur anymore.

I have submitted a case through the new support portal, and I received a message that the case will be handled within 3 business days. Why is this?

The message is not correct as it is not customized yet for BC support. This is the generic message for Adobe support. The BC cases should be handled within 1 business day.

I can't login successfully, so I can't contact support. What can I do?

Please fill in a Contact us form from here: http://www.businesscatalyst.com/contact

Latest release (R178) - known issues and FAQ

forums_noreply@adobe.com — Fri, 03 Aug 2012 06:39:26 GMT

==== Known issues (issues investigated or under investigation) ====

1. If you have the content approval enabled for your pages or templates the user who made the update to the page or template will not receive the confirmation once an administrator approves or rejects his changes.

This is what happens in more detail:

-user A makes a change to a webpage that has the content approval options enabled

-all the users in the role set to approve the content will receive a notification via email asking them to review user A's changes

-one of the users in the approval role approves or rejects the changes

-at this point user A should receive an email informing him the content changes have been approved or rejected, this email is not sent

==== FAQ ====

Q: Why am I prompted to choose a security question?

A: The first time you use your offline password for offline payments you will be prompted to choose a security question. This question and the answer you will choose are to be used to reset your offline password should you forget it.

Q: I can no longer reset an user's password from the Partner Portal.

A: The "Reset password" link from the Partner Portal has been removed because of security implications as it allowed partners to view a user password; to reset an admin user password you can login into the site admin console and use the send password recovery email link from the Admin Users interface.

Q: On the detail view of a grouped product the Facebook comments box remains on "loading" after selecting another group member like so:

A: With this release we have introduced social media support for groupped products. In order to correct this issue please see this technote.

==== List of fixed issues ====

1. When trying to "Approve" or "Reject" a workflow step the "An error occurred" error appears.

2. After logging into a secure zone the site visitor is being redirected to /_System/SystemPages/General instead of the secure zone’s landing page - this issue is being investigated and will be addressed today.

3. Some links in email campaigns redirect users to your site's home page rather than the actual URL specificed in your campaign content.

4. When switching between the V2 and V3 Admin console on https:// and open up the payment details panel for an order the system switched to http.

5. In the Admin console the order details are not visible when opening orders from the "Recent items" or from the Live feed.

Offline Processing FAQ - Post R177 release

forums_noreply@adobe.com — Fri, 06 Jul 2012 03:53:39 GMT

What passwords do I need to access my customer credit card information:

You will need the 3 passwords mentioned below:

Adobe Business Catalyst / Adobe ID password: You will need this to log in to the admin of your site.
Offline Payment Password: you will use it to edit your Payment Gateways/Process Offline page and to view passphrases for your PDF docs. The Offline Payment Password has to be changed every 90 days and the user will be automatically redirected to the change workflow at the end of this time frame.
Passphrase: This is needed to open the secure PDF files. Every order/PDF will have a unique passphrase that you can find in the custom order screen under the 'Offline payments' section.

Can I use an email address that’s not an Admin on the site? ?

Yes, however this user will not be able to access the passphrases if they can’t login to the Admin Console of the site.

Does every user that receives PDFs have to setup his own Offline Payment Password, to access the passphrases?

Yes, the Offline Payment Password has to be set for every user who accesses the passphrases or the payment gateway settings.

I already have a passphrase set up for offline processing, can I use this?

Your passphrase will work for any orders created prior to the changes. You will not be able to use your existing passphrase with any new orders. Every new order will have a unique passphrase that is retrieved by entering the offline payment password in the customer order screen.

Step-by-step workflow for existing and new accounts

Click here to view the screen shots.

BC & Adobe ID - how it works and FAQ[1]

forums_noreply@adobe.com — Fri, 06 Jul 2012 03:36:35 GMT

Starting with the latest release, you can update your Business Catalyst account to use an Adobe ID, your Adobe.com account. This means one less login to remember and you can sign in with the same username and password you use to sign in to other Adobe products. Your clients will still use their existing Business Catalyst credentials.

How it works?

When you try to login to your partner portal or any of the sites with your credentials, you’ll be asked to merge your account with an Adobe ID:

At this stage you have a couple of options:

if you already have an Adobe ID, you can enter it and merge it with your account.
1. Please note that your BC credentials will be replaced by your Adobe ID account. From now on you can only use the AdobeID email address and password to login to any of your Business Catalyst sites and partner portal.
2. This process is irreversible – you’ll need to use the new Adobe ID credentials to login
if you don’t have an Adobe ID, you can create a new one. The recommended option is to use the same email address.
1. Please note that your existing BC credentials will be replaced by your Adobe ID account. From now on you can only use the AdobeID email address and password to login to any of your Business Catalyst sites and partner portal.

After the merge is complete, you’ll receive a confirmation message.

IMPORTANT: After the merge is complete, your old Business Catalyst partner account credentials will be replaced with the Adobe ID credentials.This will happen for all the sites.

Please remember to use the new Adobe ID credentials the next time you try to login to any of your Business Catalyst sites and partner portal. All emails will be sent to the new email address associated with the Adobe ID (if it's different than your old BC email)

FAQ:

==== Merging Business Catalyst account with an Adobe ID account ====

I want to merge my account, but I want to keep the same email address that I used in Business Catalyst

In this case, you’ll need to create a new Adobe ID with the same email address, if you don't already have one, and use this Adobe ID when merging. Please note that if you set a different password when creating the Adobe ID, you’ll need to use the new password when logging into Business Catalyst

Why do I need to agree to the terms of use with Adobe Systems Ireland, if I don't live in Europe?

Adobe’s corporate structure is set up such that all customer transactions in North America are with Adobe Systems U.S. and all customer transactions outside of North America are with Adobe Systems Ireland.

I’m trying to merge my account with an Adobe ID, and I’m getting “An error occurred” after entering the Adobe ID credentials

In this case, please try to login using the Adobe ID in order to confirm the error has not been caused by temporary connectivity issues. If you cannot login using the Adobe ID please try creating it again. If you still have problems, please contact the support team at: http://businesscatalyst.com/contact and provide:

the URL of the site you try to login to
the credentials you use now
your old credentials (if you have merged the account)
and the error message you're getting

I'm trying to merge my account and I'm creating a new Adobe ID account, but I get this error: "This Adobe ID email address is already registered with Business Catalyst and cannot be merged with a different Business Catalyst account."

That error message is displayed because the email address that you have chose when trying to create the Adobe ID is already used as an Adobe ID, or is already used in the Business Catalyst system.

To solve this, enter another email address.

My webdesign shop that has several employees, each having their own BC login with access our Partner Portal. Do we need to create Adobe IDs for each of our employees?

Yes. Since these users are partner users, they need to use an Adobe ID.

While trying to merg my account with an Adobe ID, I get this message: "Access denied. You are not eligible to use Business Catalyst services due to the Service Eligibility Requirements"

In this case, it means that the date of birth for the Adobe ID you've used has been selected wrong. To workaround this issue:

- delete the browser cookies and complete the merge with a new Adobe ID that has the legal age (your real date of birth)

- open in another browser the site/admin and complete the merge process again with a new Adobe ID that has the legal age

==== After completing the merge process ====

I’ve merged my account with an Adobe ID and now I cannot access my sites

Once you have merged your account with an Adobe ID, you’ll need to use the Adobe ID credentials to login. If you used the same email address but a different password, enter the new password when logging in. If you used another email address, enter the new email address and the set up password. Your Business Catalyst credentials will no longer work

I've merged my account with an Adobe ID, and now I get this error when trying to login: "Adobe ID login failed. The Adobe ID password you entered is incorrect."

To reset your password, click the "Lost password" link in the Login interface, and you'll receive an email with instructions on how to reset your password

I've merged my account with an Adobe ID and now all the emails sent from all webforms from all the domains I am connected to are sending to my Adobe ID email address. How do I change it so that they are sent to my old Business Catalyst email account?

When you merge your account, the old BC account is replaced with the new Adobe ID account. That's why all notifications are sent to the new email address.

To solve this, the only workaround would be to create an Adobe ID with your own email address - to do this, add that email address as an user on your partner site and file a support ticket to mark that user as a partner user. You'll then be able to complete the merge process.

I tried to change my Adobe ID email address on adobe.com and now I cannot login to any site

IMPORTANT: This workflow is not supported. You'll need to change the email address on adobe.com back to what you used, and you'll then be able to login again

I've merged my account with an Adobe ID but I want to change my email address - how do i do it?

This workflow is not supported. You cannot change the email address associated with the Adobe ID that you've created.

I've merged my account with an Adobe ID, but my First Name and Last name information has not been updated to match the Adobe ID information

This is a known issue - the First Name and Last name fields don't get overwritten with the information associated with the Adobe ID

==== Other systems (webmail, FTP, API) ====

I had webmail in Business Catalyst before merging with an Adobe ID. How do I access my email now?

To access webmail, go to mail.your-site.com and enter your old webmail credentials (which should be your old Business Catalyst credentials).

I've merged my account with an Adobe ID and now my API calls that used the old BC credentials no longer work

After merging the accounts, your old BC credentials will no longer work. If you have used a different email address or password for the Adobe ID, you'll need to update the API calls to match the Adobe ID credentials that you use to login to any site or to your Partner Portal

I've merged my account with an Adobe ID and now I cannot connect to any site from Dreamweaver or other FTP clients

After merging the accounts, your old BC credentials will no longer work. If you have used a different email address or password for the Adobe ID, you'll need to update the site settings definition in Dreamweaver or other FTP clients to match the Adobe ID credentials that you use to login to any site or to your Partner Portal

Latest release (R177) deployed - known issues and FAQ

forums_noreply@adobe.com — Tue, 03 Jul 2012 16:12:57 GMT

[Last Update: July 3rd, 16:11 AM GMT]

Here is the list of issues identified after the latest release deployment:

==== Known issues (issues investigated or under investigation) ====

1. Blog post URLs malformed in Admin, when no the site has no domain marked as Default [old issue, not injected by this release. Will be fixed in the next release]

There's an issue with blog post URLs in admin. When looking at a blog post, there's nothing between http:// and the slug e.g. http:///_blog/frederic/post/test_for_iframe.

This does not affect the rendering on the site front-end though.

Workaround: set a domain as default in the list of domains under Site Settings - > Site Domains

2. On all new sites the blog author is set to System_ [old issue, not injected by this release. Will be fixed in the next release]

If you create a new blank template site the Author name will be set to System_ and that's what will be rendered on the frontend as well.

3. Investigating reports of sites not working properly when using .less CSS files [investigated, not an issue]

This has been investigated by the engineering team. They determined that the include of the css files has not been done properly. The rel attribute should be set to

rel="stylesheet/less" type, not rel="stylesheet"

So the .less files should be included like this:

4. Cannot setup Offline Payment (OP) password , when using the latest version of Firefox [under investigation]

This is currently under investigation by the development team.

Workaround: Use another browser, like Chrome or Internet Explorer. Please contact the support team if you are still not able to get this working properly.

==== FAQ ====

Q: I'm trying to open the credit card encrypted PDF with my old password, and it's not working. How do I open the pdf?

A: The workflow for offline payments has changed. Please follow the steps listed in this blog post: http://www.businesscatalyst.com/_blog/BC_Blog/post/Changes_in_the_offline_payment_process

==== List of fixed issues ====

[FIXED] Old Help & Support page is displayed for partner users that try to access the Help & Support page from a site that's not under their Partner Portal.

Workaround: Access the Help & Support page from a site under your Partner Portal.

[FIXED] The blog editor is stripping iframes

If I paste the following code inside the blog editor and save, the iframe code will be stripped:

<div style="width: 560px; margin:auto 0;">
<iframe width="560" height="315" src="http://www.youtube.com/embed/video-code?rel=0&modestbranding=1&iv_load _policy=3" frameborder="0"></iframe>
</div>

[FIXED] The blog editor appending "x_" to class names

Steps:

Go to your blog and create a new post

Add <p class="someclass">test</p> to the post body

Publish the post and go to the front end and view the code and you'll find that the class has "x_" in it

[FIXED] Error occurs if navigating to Admin > Import Data in V2

In V2, if you navigate to Admin > Import Data, the generic ‘An Error Occurred’ error message will display.

Workaround: import the data using the new (v3) interface.

[FIXED] Cannot setup only PayPal standard as payment gateway

You can't save the Payment gateway page when you only enter the PayPal standard settings. The workaround is to also select a Payment Gateway option (like Process Offline)

[FIXED] Cannot setup new comment rules

The Manage New Comment Rules interface is blank when opening in from Admin or AdminConsole

[FIXED] Custom reports not working properly on a specific site

We have identified a site for which custom reports (Customers and Orders) are not working properly. Issue is under investigation by the development team

Old Triangle extension will be discontinued effective July 30 2012 - technote

forums_noreply@adobe.com — Thu, 31 May 2012 09:41:53 GMT

This technote will provide you with the alternatives for the old Triangle extension

Problem

The old Triangle extension will be discontinued effective July 30th 2012

Solution

If you're using Dreamweaver CS3, the recommend option is to upgrade to a newer version of Dreamweaver.

If you upgrade to Dreamweaver CS4, CS5 or CS5.5, you can use the Business Catalyst extension that you can download and install from here. Follow the Business Catalyst extension tutorial here: http://www.businesscatalyst.com/support/dw

If you upgrade to Dreamweaver CS6, the extension is built in. Here's a quick video showing the Dreamweaver CS6 integration: http://www.businesscatalyst.com/landing/dreamweaver

2. If you're using Dreamweaver CS4, use the Business Catalyst extension that you can download and install from here. Follow the Business Catalyst extension tutorial here: http://www.businesscatalyst.com/support/dw

If you run into any other issues, please contact the Business Catalyst support team by clicking the Help & Support button on your site.

May release (R176) - FAQ

forums_noreply@adobe.com — Wed, 09 May 2012 00:43:46 GMT

The May release has just been rolled out to all datacenters. Please see the full release notes: http://www.businesscatalyst.com/_blog/BC_Blog/post/May-release-New-partner-support-Infrast ructure-updates-Site-templates-and_bug-fixes/, and have a look at the FAQ below:

=== Report abuse link ===

I have created a new site now and I have a "Report Abuse" link on all the pages on my site. Why is this, and how do I remove it?

The temporary "Report Abuse" badge is designed to protect Internet users from sites with inappropriate content that is related to spam, phishing, or other security, legal, and regulatory concerns.

This badge is never displayed on paid sites, sites linked to Standard or Premium Business Catalyst partners, or sites linked to Adobe ID accounts with subscriptions to the Creative Cloud, Muse, or Dreamweaver.

=== Mark site as template ===

How can I mark a site as template, and what does that mean?

Standard and Premium partners can mark sites as template by going to the site details (under the Clients list of sites, select the site, and use the Mark as Template option on the right side).

Standard Partners can mark the templates as private - meaning they will be available only to them.

Premium Partner can make the template sites private or public. Public template sites will be available in the Online Business Builder.

I don't see an option to mark a site as template - is this feature not available for all partners?

This feature is available to Standard and Premium Partners.

=== Facebook integration updates ===

I have just created a site and inserted the Facebook Modules (Comments, Like, Share, Send or Tweet) but they don't render when previewing the page live. Has something changed?

Starting with this release, you'll need to manually take the module code from developers.facebook.com and insert in the appropriate module template file. This article has all the details about the process to follow: http://kb.worldsecuresystems.com/851/cpsid_85118.html

I've added a new Facebook Login or Facebook account link feature onto a page, and it's not showing when I preview the page

When inserting the Facebook Login or Facebook Account Link features on the page, please make sure to choose your own Image and Text for the buttons by clicking Customize in the Insert Module window.

=== Import site ===

It seems that I cannot import a site when creating a site from my Partner Portal or from the public Online Business Builder. Has this changed?

Due to performance issues that are threatening the datacenter performance and uptime, the "Import your current site" option from the Create site wizard has been temporarly disabled. We will be working on providing a fix for this problem as soon as possible. As an alternate workflow, you could use a third party site download tool like httrack (http://www.httrack.com/) to save the site on your disk and then use an FTP client to upload the content on a Business Catalyst website.

=== Payment gateways interface updates ===

After the latest release, I cannot see the password that was set under Ecommerce->Payment gateways. Why is this?

For more privacy and data protection, we have updated the Payment Gateway configuration screens to obfuscate the sensitive login information. Fields that have been obfuscated now require confirmation.

=== General ===

Where is the development dashboard?

Starting with our May release, development dashboard has been removed from the product. The information included in this dashboard has been added to the Help & Support main page.

Where are the OBB Templates inside the Partner portal?

OBB has been renamed into My Site templates and it now includes both public and private templates.

Content in Adobe Community

Shipping options FAQ

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Updating name servers with a domain registrar

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Go Daddy

Crazy Domains

NetRegistry

Melbourne IT

Enom

Bluehost

1&1

OVH

One.com

Troubleshooting email marketing campaigns

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Understanding why email addresses bounce

Subscribers indicate they haven't received email messages or newsletters

Understanding why the number of opened emails for a campaign is very low

Preventing email campaign messages from routing to the subscribers spam folder

Issues with campaigns not sending (or situations when sending is delayed)

Stopping a scheduled campaign from publishing

Sending a campaign immediately

New Creative Cloud users and Business Catalyst - FAQ

== Before purchasing Creative Cloud or Muse/Dreamweaver as point products ==

How can I sign-up as a Creative Cloud member or as a Muse or Dreamweaver user?

What benefits do I get with Creative Cloud ?

What is Adobe Business Catalyst and how is it related to Creative Cloud?

How can I build and host a site on Business Catalyst?

What types of sites can I host on Business Catalyst?

What types of sites can I host as a Creative Cloud subscriber?

Can I build multi-lingual sites?

What languages does your Administration area come in?

How reliable is Business Catalyst?

Do you provide templates that I can use for my sites?

==== After purchasing Adobe Creative Cloud ====

What is a temporary site? How long is a temporary site available?

What is a live site and why do I need to push a site live?

If I already have my own domain name, how can I rename my site according to it?

If I don’t have my own domain name, how can I purchase a domain name?

How can i delete a Business Catalyst website?

So, how do I host these Business Catalyst websites?

What are the limitations of the Business Catalyst websites that come with Creative Cloud?

Can I buy more users? Can I buy more space? Can I buy emails?

Where can I see a list with all my Business Catalyst websites?

What happens if I cancel or stop paying my Creative Cloud subscription?

How do I know how many sites I still have to claim?

Can I host more sites on Adobe Business Catalyst ?

Troubleshooting Web Forms

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Determining which Web Form is being used on a page

Getting the 'ERROR: You have deleted your web form...' message

Getting the 'Form Submission in Progress' message

Checking your form

Ensure the form method is correct:

Ensure the form field names have not changed

Where can I find customer submitted files?

Resolving validation errors on web forms

Troubleshooting RSS feeds

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Comments are not syndicated with the other RSS items in the channel

Tracking the number of subscribers

Product entries are duplicated in RSS feeds

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Preventing Flash content from overlapping site navigation in Firefox browsers

The cursor does not display a hand icon when hovering over a link in a menu

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Troubleshooting issues with the appearance of blogs and catalogs

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Resolving issues with missing images and styles in blogs or catalogs

Configuring blogs or catalogs to look like the rest of the site

Spam content is being submitted into blog posts or comments

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