Content in Adobe Community

Problem with Registration of CS3 Web Premium

forums_noreply@adobe.com — Thu, 13 Nov 2014 23:01:07 GMT

Hello,

can anybody help me please?

I use a registered CS3 Web Premium Package and deactivated it before I reinstalled Windows 7.

Everytime I open the program a splash screen tells me to register.

But I cannot register anymore. I always try to register online but it fails. The splash screen appears again and the only possibility is to "register later". But this is not ok....

Even a deactivation is not possible... What can I do now?

I would be very thankful for your help.

nebukadnezum

Can't find CS6 upgrade package

forums_noreply@adobe.com — Thu, 13 Nov 2014 20:54:56 GMT

Hello. Earlier this week I swore I found an upgrade package from CS5 to CS6 for design premium for $550. Based on that number I submitted a purchase request to my client, which they approved, but now I can't find that same offer.

CS5 is no longer supported on the government network I'm on and I need to upgrade. I'm not sure if the network can support CC, so I need to stick with CS6, so I'm also compatible with my other teammates that have the software installed. I'm running out of options!

CS 5.5 and Yosemite

forums_noreply@adobe.com — Thu, 13 Nov 2014 18:34:47 GMT

I have the Adobe Creative Suite 5.5 and wonder if anyone has had issues with the upgrade to Yosemite. I am waiting to install until I know I won't have problems.

encore 6 application does not open

forums_noreply@adobe.com — Thu, 13 Nov 2014 18:12:19 GMT

I have CS6 master collection installed on my PC, but after getting an 'internal error' message while working in encore 6, the application no longer opens. Can it be repaired? Do I have to reload it? How do I do that when it is no longer an active product?

Does the Adobe Store sell CS InDesign Mac version?

forums_noreply@adobe.com — Thu, 13 Nov 2014 15:08:03 GMT

I want to buy CS InDesign (perpetual licence) for Mac (NOT Windows) from the Adobe Store. I can't see it listed, so assume they only sell the Windows version from their store. Or am I missing something?

EPS File

forums_noreply@adobe.com — Thu, 13 Nov 2014 12:34:45 GMT

Hello. I have been sent 2 .eps files. I have tried opening them in Adobe Illustrator (version 15.1.0) and the programme
said it could not open it as it had been created in a later version and required saving in a different format. Can anyone open the file for me and save it in a format that I can open?

Regards

Nigel Bayley

Indesign is SO slow in Yosemite

forums_noreply@adobe.com — Thu, 13 Nov 2014 11:05:46 GMT

Oh my word - I have indesign CC and it craps out several times a day since I upgraded to yosemite!! I have to restart my laptop several times a day which is slowing down my workflow significantly. I have plenty of ram and had very few issues with mavericks.

Does anyone know a trick/fix?

Migrate a Adobe CS6 license Mac to Windows

forums_noreply@adobe.com — Wed, 12 Nov 2014 21:44:51 GMT

Hello, good day.

Currently I have a Mac with Adobe Creative Suite 6 Design Standard, however, the life of my mac came to an end and I want to know the possibility to migrate the license to a computer with Windows OS.

Is it possible to install on a computer with OS Windos, the license from my Mac?

Regards and thanks for your time.

How do I download CS4?

forums_noreply@adobe.com — Wed, 12 Nov 2014 18:47:42 GMT

Exactly how do I download CS4 Design Standard SE... I have my product code and my serial # but I have a new computer... MacBook Pro 13" running Yosemite... I can't seem to find where i go to download it...

Picture Folder Disappears after Uploading to CS6 Bridge

forums_noreply@adobe.com — Wed, 12 Nov 2014 01:02:34 GMT

Periodically upon uploading my images from my camera to bridge, my entire picture library will disappear upon clicking it to open it. It will usually reappear in "my computer" What is happening, how can it be prevented and how can I locate the library?

re-registering product after Hard drive failer.

forums_noreply@adobe.com — Tue, 11 Nov 2014 23:57:17 GMT

I am trying to re-load my CS5 on a clean system after a hard drive failure, but I get an error that product is already registered. How do I get passed this?

CS6 AND YOSEMITE

forums_noreply@adobe.com — Tue, 11 Nov 2014 21:00:42 GMT

I just purchased a new iMac with Yosemite OS. InDesign keeps telling me I'm out of memory and when i'm working on a document if crashes frequently. I reinstalled software and made current updates. The problem persists.

Education version CS6 Serial number

forums_noreply@adobe.com — Tue, 11 Nov 2014 15:50:32 GMT

Hi, I bought Adobe CS6 master collection education edition from ebay. The package did not come in a box & I can't find a serial number anywhere. The seller says he sent it exactly how he bought it from adobe but I'm not convinced. Does anyone know where I would find the serial number? Thanks

SBS Stereo 3D version for hand drawn animation (CS5)

forums_noreply@adobe.com — Tue, 11 Nov 2014 15:35:41 GMT

I am working on an animation Project using Photoshop. I am drawing simple frame by frame animation in Photoshop CS5. I have one layer for foreground and one for background, and I Draw the animation on a video layer. I am wondering whether it is possible to create a SBS Stereo 3D Version of the animation, so you'll see the transparent foreground and the animation in the middle ground? I can't seem to find any proper Tools for this. Please note that this is like traditional hand drawn animation, except I work on different layers.

If there is such a possibility, a tutorial would be great!

Unable to install Extension Manager update 6.0.8

forums_noreply@adobe.com — Tue, 11 Nov 2014 11:01:40 GMT

Update fails with error U44M1P7

ACROBAT 9 Service packs and Context Menu hidden features

forums_noreply@adobe.com — Tue, 11 Nov 2014 10:58:18 GMT

Hello.

My name is Sergio Bonfiglio. Some years ago I bought a CS4 WEB Premium suite with Acrobat 9 included.

While I'm Italian, I decided to buy an English version of the suite (I'm bi-lingual) for compatibility problems with tutorials and so on.

Recently I had to re-install the suite because of a RAID problem, onto a my newly re-formatted PC.

I did it successfully, but I'm experiencing some problems.

1. It seems impossible to install the standard Acrobat 9 service packs. They simply refuse to install. Acrobat 9 included in my CS4 is heavily bugged. The OCR recognition always crashes after few pages of work.

2. Some voices in the Explorer right-click menus are blinded, there is no caption (text) appearing. The lines are blank, while if I click on these "empty" voices, some Acrobat features do start, like the aggregation of multiple PDFs and so on.

Because part of my job is the transcription of documents - especially rare books - I badly need the OCR function working well.

Please help me to resolve these problems.

It is awful to have some "blnided" voices in the right-click menu, and it is severe problem not getting the OCR text of a document.

I'm using Windows 7 PRO.

Thanks for any help.

Sergio Bonfiglio

Italy

Stupid Illustrator

forums_noreply@adobe.com — Tue, 11 Nov 2014 10:07:54 GMT

Hi!

The company I work for bought Creative Suite 6 back in 2013, which I have used extensively and to much joy - mostly. There has been a bunch of really stupid bugs that you would not expect in premium software, as the legendary Acrobate X bug that forgot the license every 30 days. And Illustrator has constantly, and increasingly, given me a serious headache. I have spent numerous hours trying to fix things in CS6, when I should have been productive. Now, it's enough!!!

These are the recent problems in Illustrator:

"Save for web" has become completely impossible to use. When I define size Illustrator comes up with numbers by itself: either it removes the last digit in the size, or multiplies it by a thousand. It doesn't matter if the width and height is linked or not.

Most of the time, I cannot change any numeric value in Illustrator without it multiplying it by an thousand or more, sometimes a million - this happens with font size, object size, degrees when rotating - well any numerical value.

Copy function only works occasionally; usually when I hot Ctrl+C or choses "Copy" from the drop down menu, nothing happens. I have to repeat this action until it works.

Most often, when I rotate an object, Illustrator adds a space and two zeros to the number, and the nest time I choose rotate, it always shows 360 degrees.

Occasionally when I open a saved document, and always when I open a new swatch, Illustrator has rotated the base of all or some objects by 45 degrees.

In 90% of the cases when I start Illustrator, it tells me that the config file is corrupt, and it does not even remember last used documents. Extremely annoying!

All other applications includes in the suite functions perfect. As do other major applications.

I currently use Windows 8.1

The bugs in Illustrator is completely unacceptable. They are very basic, and should not occur.

This is a product that costs thousands, it should behave better. I expect an update immediately.

Can I install Adobe Creative Suite (2004) on Windows 8?

forums_noreply@adobe.com — Tue, 11 Nov 2014 10:03:06 GMT

I purchased CS in 2004 as student. I want to install the software on my new Windows 8 computer but it doesn't seem to be possible? Can I install Adobe Creative Suite (2004) on Windows 8? Or is there an upgrade possible?

If I purchase a master collection CS6-DVD

forums_noreply@adobe.com — Tue, 11 Nov 2014 09:56:34 GMT

If I purchase a master collection CS6-DVD- version from United States through ebay.com. Brand New master collection CS6-DVD- version .An item that has never been opened or removed from the manufacturer’s sealing. Can I use this master collection CS6-DVD- version from United States and install it on my PC in Norway, because on the box containing master collection CS6-DVD it is written Only for distribution in North America????

Flash professional CS6

forums_noreply@adobe.com — Tue, 11 Nov 2014 02:36:56 GMT

I am a Student and subscibe to adobe creative cloud. I need the CS6 version of Flash Professional for one of my courses. Is this possible on my current subscription?

Fatal Error DW020

forums_noreply@adobe.com — Mon, 10 Nov 2014 23:17:19 GMT

Fatal error when reinstalling InDesign

FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.

SlideShow Design Advice

forums_noreply@adobe.com — Mon, 10 Nov 2014 20:38:17 GMT

Hi!

I have to create a design slideshow for a website (not programming)

I am a bit confused about the basic Rules. I would like to design a responsive slideshow design, so it adapts to all the screens like the following site: http://owenfarrellphotography.com I just need to know a few things:

1) What size should I design the slideshow ¨width / height¨? (please note that i want the website to resize to all screens)

2) Do I have to create a design for small resolution and one for the max?

3) Is there something I can read to understand what I have to keep in mind?

Any other tips will be HIGHLY appreciated,

Thank you...

Clicking "Search" freezes InDesign CS6 (and also InDesign CC)

forums_noreply@adobe.com — Mon, 10 Nov 2014 11:32:12 GMT

On a specific InDesign document, clicking "Search" immediately freezes InDesign. For several reasons this is an inacceptable malfunction.

After restarting InDesign offers recovering my file. Clicking OK opens the file again without any problems but my workarea appears in default view and needs to be set to my adjustments.

"Save as" produces a much lighter file with 47mb instead of former 117mb?! No cure, the bug stays with this copy.

Another phenomenon seems to be coherent to the search-malfunction:

When trying to generate an automated "table of contens" InDesign freezes again.

I am working on CS6 Design and Web Creative Suite on an iMac 27" mid 2011, 16gb RAM. OSX Mavericks.

I installed the font (Helvetica) and checked the file on my MacBook (Mavericks) on CS6. Same problem, no solution.

The used fontfile is checked and appears to be OK.

No other InDesign files are affected by this bug.

Opening the file in InDesign CC shows the same problem.

Did anyone face a similar problem and knows a solution for it?

Thank you in advance for any hint that solves my problem!

Peter

keep using cs5.5 master or upgrade to cs6 master?

forums_noreply@adobe.com — Sun, 09 Nov 2014 16:18:57 GMT

hi is 5.5 master still considered a fair updated version for basic graphic design use in 2014 or should i buy cs6 master? or should i just keep using 5.5 and dont waste money on cs6 master because it wont get updated like creative cloud. i am trying to skip the cloud, im too poor for that.

Flash Professional isn't working suddenly!

forums_noreply@adobe.com — Sun, 09 Nov 2014 00:33:08 GMT

Hello!

I have been using Flash Professional for a while to work on school projects and assignments, but then, one day I tried opening Flash again but it only showed the splash screen and then it closed automatically! So I waited thinking that Flash was just loading but it never ended up opening. There was no message saying that my product key has expired or any other sort of message at all. No pop ups, errors, warnings etc. Flash just automatically closes itself.

I have tried:

- Checking for updates, but there were none for Flash.

- Tried contacting Adobe Help but have not received any sort of reply.

- Attempting to open other Adobe products but they worked perfectly fine.

I really need help opening up Flash again! I have assignments that require using Flash and there is not enough class time to complete the tasks! Please help!

Thank you!

Is my installation of InDesign CS6 version 8.0.2 malfunctioning?

forums_noreply@adobe.com — Sat, 08 Nov 2014 22:35:12 GMT

I cannot get anything to happen from the Align panel (Window>Object&Layout>Align). My two objects will not align, the check boxes will not become checked, the alignment menu will not appear. I am a beginner and this is the first time that I have used the program. What is the solution?

I bought a CS5 creative suite design standard on the company of my husband 2 years ago. Is it possible to transfer the licence to another company? Is the transfer 'free' of charges of is there a price to pay with a transfer?

forums_noreply@adobe.com — Sat, 08 Nov 2014 18:05:20 GMT

I bought a CS5 creative suite design standard on the company of my husband 2 years ago. Is it possible to transfer the licence to another company? Is the transfer 'free' of charges of is there a price to pay with a transfer?

cs6 and yosemite

forums_noreply@adobe.com — Sat, 08 Nov 2014 15:08:31 GMT

Hello, I have this error when I try to download upgrades:

Aggiornamento di Adobe Bridge CS6 5.0.2

Installazione non riuscita. Codice errore: U44M1P7

Aggiornamento Adobe Illustrator CS6 (versione 16.0.4)

Installazione non riuscita. Codice errore: U44M1P7

Aggiornamento di Extension Manager 6.0.8

Installazione non riuscita. Codice errore: U44M1P7

Aggiornamento di Adobe Media Encoder CS6 6.0.2

Installazione non riuscita. Codice errore: U44M1P7

thanks

Will not accept my serial number.

forums_noreply@adobe.com — Sat, 08 Nov 2014 13:59:06 GMT

I recently upgraded to a 27" iMac. I used Time Machine to restore all my applications, but the Adobe Master suite will not accept my serial numbers, what's going on?

Reinstalling CS4 - serial number not recognised

forums_noreply@adobe.com — Sat, 08 Nov 2014 12:15:54 GMT

Hi, My Adobe Creative Suite 4 has been prone to bugs recently on my mac, so I decided to uninstall it, and then reinstall it with the discs I had purchased. Unfourntunatly it won't recognise the serial number on the dvd box anymore. Help !

Can anyone help me to sort out how to sooth CS4 back onto my mac?!

Thank you

Help with detaching software from an old Mac I no longer have

forums_noreply@adobe.com — Sat, 08 Nov 2014 11:34:34 GMT

Hi,

I bought the creative suite 2 standard about 8 years ago & installed it on my Mac which has long since died beyond repair. How do I go about getting the software detached from my old Mac (which I no longer have) so I can install it on my new one?

My second question is the software is now very old and will need upgrading - how do I do this without having to pay for it all again?

Many thanks, Emma

Adobe Creative Suite 5.5 Design Standard and Yosemite

forums_noreply@adobe.com — Sat, 08 Nov 2014 10:46:44 GMT

Hi all

I installed on my iMac the Yosemite and now I can't start my Adobe Creative Suite 5.5 Programs (Student and Teacher Edition). There is a message, that I have to install an old Java SE 6 Runtime-Version.

How can I install this Java Version? I can't find it on the internet.
Are there other possibilities that solve the problem?
What would be the best upgrade-possibility?

Best Regards and thanks for your helf

Renzo

I'm unsure what was deactivated when I tried to deactivate my Adobe products for computer transfer

forums_noreply@adobe.com — Sat, 08 Nov 2014 10:44:19 GMT

I am attempting to deactivate my Adobe products and install on a new computer. Opening Illustrator, displayed Illustrator, Photoshop, and Dreamweaver when the deactivate dialogue was open. I also have Flash and Fireworks. Does the deactivation occur for all my Adobe products, or just the ones that were listed? I'm unsure what was deactivated.

What version I should set in ZXP package manifest to support PS CC 2014?

forums_noreply@adobe.com — Sat, 08 Nov 2014 10:43:02 GMT

Previously (before PS CC 2014) I had this in manifest.xml file:

It no longer works with PS CC 2014 - ExtensionManager says that I don't have supported version of PS (for PS CC 2014).

So I changed it to:

But still ExtensionManager does not allow me to install extension for the same reason...

What version range should be included in package to support PS CC 2014?

Change adobe license for windows in for mac

forums_noreply@adobe.com — Sat, 08 Nov 2014 10:41:15 GMT

Hi,

I've an adobe creative suites 5.5 design premium academic edition for windows.

Now I've changed my computer and I've bought an I Mac, so is there any possibility to convert my license?

Thank you in advance for your reply.

problem with Adobe CS3

forums_noreply@adobe.com — Sat, 08 Nov 2014 10:38:12 GMT

Hello,

several years ago I have had the product Adobe CS3 Design Premium installed on my PC. This is a purchased license student version. The problem with software features occurred a few days ago because I reinstalled my PC. Of course, I first deactivated Adobe. Now, after reactivation, however, do not work as should. I do not understand why?

The problem is in every program, for example in Adobe Photoshop tool icons are not displayed correctly - one tool appears three times next to each. Next in Adobe Indesign I can´t click every window and change the character - every window doesn´t react to every click. And next problem is Adobe Indesign do not display sharply, everything I see in this program is blurred and difficult to read.

Thank You very much for your answer.

Pavlína

Error 148:3

forums_noreply@adobe.com — Sat, 08 Nov 2014 10:36:06 GMT

Hello everyone,

May I ask why I am receiving notification below? "Error: 148:3"?

This is for the Adobe CS4 product.

Thank you.

Roland

Error 148:3

forums_noreply@adobe.com — Sat, 08 Nov 2014 10:35:08 GMT

I need help I keep getting the error code 148:3 on my computer I just updated the parallels 10 on my mac and now my creative suites won't open. Please someone help me.

Adobe Creative Suite 5.5 Design Standard and Yosemite

forums_noreply@adobe.com — Fri, 07 Nov 2014 17:14:00 GMT

Hi all

How can I install this Java Version? I can't find it on the internet.
Are there other possibilities that solve the problem?
What would be the best upgrade-possibility?

Best Regards and thanks for your helf

Renzo

CS5 Student Version from mac to pc

forums_noreply@adobe.com — Thu, 06 Nov 2014 17:23:29 GMT

Hello Forum

My macbook pro just died and I would loveto transfer my CS5 student version to my new PC. Is this possible?

Please advise.

Thanks!

I Purchased Adobe Creative Suite 5 Design Premium for Mac about 4 years ago and now every time i launch one of the applications it says "Trial expired"

forums_noreply@adobe.com — Thu, 06 Nov 2014 17:02:59 GMT

I purchased Adobe Creative Suite 5 and Premiere Pro CS5 in late 2010 and I use the applications on a daily basis, until now. About a month ago I decided to create an adobe account and log in since it asks me every time, after i logged in the applications worked for about a day or two but on the third day i was getting an error that said trial expired on every CS5 application i opened except for Adobe Premiere Pro CS5 Adobe Bridge CS5 and Adobe Onlocation CS5, I no-longer have the original boxes with the serial numbers due to the fact that I moved about a year ago and the boxes with the serial numbers must have been accidentally thrown away (trust me i have spent hours looking for them, i opened every box i have). What can i do to get my products working again? To repurchase all of the products it will cost thousands of dollars that i don't have.

Thanks for reading!

Gary

forums_noreply@adobe.com — Thu, 06 Nov 2014 16:56:15 GMT

If I were to sign up do I have upload my data files to the cloud? I have metered internet service and would eat up my bandwidth very fast if I have to transfer video files constantly.

Missing latest Camera Raw 8.6 in Master Collection CS6

forums_noreply@adobe.com — Thu, 06 Nov 2014 08:01:35 GMT

Hello All,

I have Master Collection CS6 and I see that as part of the package I have Camera Raw version 7. However as per knowledge CC users have access to Camera Raw 8.6 and it's additional features.

So i just wanted to know few things:

1. Am I eligible to get the latest version of Camera Raw?

2. If Yes then how can I get the same, as even I click on Updates it shows that "You already have latest Updates". Do I need to re-install the application?

Looking forward for any suggestions.

Thanks and Regards,

Priyaj

Adobe Customer Service Complaint (CS4 Master Collection)

forums_noreply@adobe.com — Thu, 06 Nov 2014 06:14:56 GMT

Hi, I'm new to the forum but I have been browsing it a lot recently in reference to an ongoing issue of mine. I've largely given up on my original problem right now as I've been in touch with Adobe Customer Support no fewer than five times - online and over the phone - to little avail or respite. Instead, I'm making this post just to get it out in the open how DISGUSTED I am with the quality of customer support offered by Adobe and add to the HOARD of complaints already up here.

Before anyone jumps in and tells me what I already know, I do realise that this is a community forum and it's not a place for voicing issues with the company. However, seeing as this forum is that which comes up on google most predominantly (complaints included), I figured it was the best shout at getting my issue heard by the world at large. This is especially seeing as I've already sent my complaint to the 'official' adobe support email address, but given my current faith in their ability to respond to customer issues and complaints, I'm not exactly expecting anything useful in response to my letter - as you might figure from what I have written below.

Anyway, as such, consider this post either a consolidation or an emphatic shoutout to anyone who also has major grievances with Adobe's pathetic and totally unsupportive support system.

************

Dear Sandesh,

I am writing to make a formal complaint about the way in which several members of your staff have handled a case of mine recently. For your reference, the case numbers opened by your staff members are #0212480723, #0212621543 and #0212612935. Also, find attached at the bottom of this letter two separate online conversations that I had with your staff members within 24 hours. I am frustrated to even have to quote you three separate case files seeing as each of them relate to only one case, yet for some reason, your staff members opted to open new cases each time I was in contact with them rather than add to or resolve the cases already opened on my behalf. This is a ridiculous way to run a support company that is not at all focused on the customer at all.

Furthermore, I say staff “members” simply because on the 5 separate instances that I was in contact with Adobe Customer Support, I spoke to a new support administrator each time. Not only is this incredibly frustrating in itself, but the simple issue that none of your staff members seemed at all capable of referring to notes made by previous staff members, which meant that each and every time I had to chase my case up I was forced to go through the entire process of explaining the problem to every person I spoke to – either online or on the phone.

This meant that I had to waste time to accommodate your staff’s incompetence by continuously explaining my serial number problems. If only ONE of your staff members had proved capable of writing decent, comprehensive notes about my calls and only ONE of them had proved capable to read the notes made then I would have been to save HOURS of my own time and HOURS waiting to hear back from your team about my issue.

Not only this, but on three separate occasions I was promised a call back and/or email response to my problems within 24 hours of getting in touch with Adobe Customer Support. This was after two of your staff members told me that my case had been ‘escalated’ to a higher department as they did not have the means to deal with and investigate my problem correctly. Needless to say, none of these responses from the higher department actually occurred otherwise I would not have had to get in touch repeatedly. I am absolutely disgusted that multiple members of your staff made these assurances to me and for NOT A SINGLE ONE of them to follow through. On the second occasion where I was assured my case had been escalated to the higher department, I repeatedly asked the support administrator what the name of the higher department is and who my contact from the department would be and the administrator totally evaded my questions, simply telling me that I would hear back within 24 hours.

As I’m sure you can guess, I did NOT hear back in 24 hours. As such, I went onto Adobe Live Support again and spoke to Nakul. Rather than explaining why my case had not been handled in the way that was promised, Nakul simply dodged all of my questions and decided to treat my case as if it were brand new. As such, I had to go through the motions again of explaining my serial number problems, only for him to ignore them and – unlike the previous 4 people I had spoken to – decide that he DID, in fact, have the answer. Rather than actually help me, however, he opted to simply tell me that my product was unsupported because of where I bought my product from.

Having already uploaded my receipt of purchase and not received anything from Adobe by way of response, I feel that Nakul’s not-so-solution was beyond unacceptable. Firstly, because if Nakul is right, then WHY weren’t your other staff members capable of telling me this beforehand? Secondly, because if Nakul is wrong – as the previous members of staff would have led me believe – then it is totally inappropriate for him to have to completely dodged my original issue in favour of simplifying it by telling me he couldn’t do anything. In the end, it seems that Nakul has opted to ‘withdraw’ all of my cases DESPITE MY SPECIFIC, REPEATED REQUESTS THAT HE DID NOT DO SO as I was not at all satisfied in the way he had concluded my case. I AM INFURIATED AND INSULTED BY THIS.

The sheer inconsistency, incompetence and laziness displayed by all of your staff members in relation to my issue is COMPLETELY APPALLING. I have never been so stressed or insulted in attempting to get a problem resolved in my entire life. Because of your DISGUSTING way of treating your customers, I have LOST OVER A MONTH’S work time through having to compensate entirely for the way your team handles problems. EVEN NOW, MY PROBLEM IS NOT RESOLVED AND I HAVE HAD TO GIVE UP. Given that your team solely deals in customer support, I FAIL to see how they can be so APPALLING at their work and how they have not been reprimanded already – especially given the quite ASTOUNDING volume of complaints about Adobe Customer Support already published throughout the internet.

I have included my last conversation with Nakul for your reference to see my level of frustration in this conversation. I ask that you read it to see where I am coming from. Naturally, however, by this stage, however reasonable courteous I feel that this is, I completely do not expect you to offer me anything by way of apology or assurance, or even to offer me some kind of sound solution to my problem. However, you can guarantee that I will be adding this complaint letter to the Adobe community forums whatever your response – or not – just to emphasise that it is certainly time that SOMEONE in Adobe does SOMETHING about the way its horrific support service is run.

Charlotte

Conversation 1

Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.

While you wait, you can try our community forums where experts are online 24/7.

You are now chatting with Biswaranjan. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.

Charlotte : Hello

Biswaranjan: Hello! Welcome to Adobe Customer Service.

Biswaranjan: Hi Charlotte.

Charlotte : Hi, thanks

Biswaranjan: I am sorry for the delay.

Charlotte : That's fine. To save some time, please may I ask you to refer to the details currently held for case 212480723

Charlotte : As this support request is a continuation of this case

Biswaranjan: I will definitely help with this issue.

Biswaranjan: Please allow me 2-3 minutes while I check the case number for you.

Charlotte : No problem

Biswaranjan: Thank you.

Charlotte : Not a problem. In short, I am contacting you because in spite of my phoning Adobe Customer Support twice since the case was opened, I have yet to hear anything in response.

Charlotte : This is despite being told by the second individual that the priority of my case had been upgraded to a high level and that I would receive a phone call from the technical support team within 24-48 hours after they had done some investigation into my issue.

Charlotte : Obviously, this is very frustrating for me as it is impeding my work presently.

Charlotte : I am currently using Adobe CS4 Master Collection on a trial basis and the trial will shortly run out, which will obviously bring my work to a halt.

Charlotte : As such, I am very keen to get an answer to my issue and incredibly disappointed by Adobe Customer Support so far, as I feel like I am being misled or ignored.

Biswaranjan: I apologize for the inconvenience caused.

Charlotte : Thank you. Obviously I understand that this is not your fault personally, but it is appreciated nonetheless.

Charlotte : More importantly, of course, I just need this issue resolved ASAP

Biswaranjan: I'll be right with you.

Biswaranjan: Thank you for waiting. One moment please.

Charlotte : That's fine.

Biswaranjan: Sorry for the wait. Please do stay online.

Biswaranjan: Thank you for staying online.

Biswaranjan: I checked and see that the serial number you have provided is invalid. Since you have purchased the product from eBay.com, in this case I will suggest you to please contact the reseller to get the valid serial number.

Charlotte : I have done this already. I have already spoken with the seller at considerable length, and he has provided me with the original receipt of purchase and confirmed that he has no other serial number available.

Charlotte : Again, I have already told other members of Adobe's Customer Support this. The first support administrator assured me that by providing the original receipt of purchase (which I have already done), I would be sent a new, valid serial number by Adobe.

Charlotte : After hearing nothing from them again, the second support administrator told me that he would chase the case up to higher technicians/'investigators' who would get back to me in 24-48 hours. This was last week and I have yet to hear anything.

Biswaranjan: I'll be right with you.

Biswaranjan: Thank you for waiting. One moment please.

Biswaranjan: Sorry for the wait. Please do stay online.

Charlotte : That's not a problem. I will stay online.

Biswaranjan: Thank you for staying online.

Biswaranjan: In this case I need to escalate the issue to the higher department so that they can assist you with the issue. Is that okay with you?

Charlotte : It is okay with me, yes. However, I have already been promised this by another Customer Support advisor and I have yet to hear anything. As such, I'm sure you will understand that I am sceptical that this will resolve anything/

Charlotte : As such, I would appreciate some contact details for this department/higher advisor in the event that I need to get in touch with them

Biswaranjan: I will assure that you will get the resolution with 24 hours.

Charlotte : Okay. Regardless, please could you tell me the name of this higher department and or the advisor that I will be dealing with? Also, will I hear from them via phone or email?

Biswaranjan: Once I escalate the issue you will get the resolution via an email within 24 hours.

Charlotte : Very well. Please could you confirm this for me by updating my case file on the Adobe Support Centre accordingly with all of these details

Charlotte : Including your own details, that is

Charlotte : Just for reference for who I have spoken to about this

Biswaranjan: You will get a case number for this conversation.

Charlotte : Will this include all the information I have asked for?

Biswaranjan: You will also get the whole chat conversation.

Charlotte : Thank you very much. This is very much appreciated.

Biswaranjan: You are welcome.

Biswaranjan: Is there anything else I can help you with?

Charlotte : In which case, if in the event that I have not heard anything by 10:

Charlotte : 30am GMT tomorrow, I will phone Adobe Customer support directly

Charlotte : And quote this case number and conversation

Charlotte : No, that will be all for today, thank you very much for your help

Charlotte : I look forward to hearing a response from your higher department

Biswaranjan: It was pleasure assisting you.

Biswaranjan: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.

Biswaranjan: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

Charlotte : Thank you. Good bye

This chat session has ended.
Thank you for contacting Adobe.

Conversation 2

info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.

While you wait, you can try our community forums where experts are online 24/7.

info: You are now chatting with Nakul. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Nakul: Hello! Welcome to Adobe Customer Service.
Charlotte : Hello Nakul
Nakul: Hello Charlotte
Charlotte : Please may I ask you to refer to the cases numbered stated
Nakul: Let me check on that case.
Charlotte : CaseS. Plural.
Nakul: Thank you for waiting. One moment please.
Nakul: I'll be right with you.
Charlotte : Right, well. Whilst you're investigating, I will tell you my situation.
Charlotte : I am incredibly disappointed and infuriated with Adobe Customer Service at the moment. One TWO SEPARATE OCCASSIONS I have been told that my case has been escalated to a mythical 'higher department' and that I will receive a response to my serial number issues within 24 hours
Charlotte : As you will see, my first case was opened at the end of February and it is still marked as 'Pending Adobe Response' and as of yet I have yet to hear anything of substance
Charlotte : I will state clearly right now that I DO NOT WANT YOU TO CLOSE EITHER CASE
Nakul: I understand.
Nakul: May I know where did you purchased the product?
Charlotte : And instead, I would like to know the exact NAME of this higher department and a contact number
Charlotte : You would be able to find out by checking the receipt attached to my case
Charlotte : The point is that I already know you will not be able to help me with this issue - hence why my cases have been escalated by the higher department - and so I wish to be put in touch with the higher department immediately
Charlotte : I am FED UP of running around in circles at this level and answering the same questions REPEATEDLY
Charlotte : I apologise to hit out at you personally like this, but I just want to get in touch with someone who can actually and actively HELP ME instead of making empty promises
Nakul: Sorry for the wait. Please do stay online.
Nakul: I checked and see that you have purchased the product from eBay and reseller who has sold this has purchased the serial number from TOPPER GLOBAL LIQUIDATORS INTERNATIONAL.
Charlotte : You are correct
Nakul: In this case you need to contact Ebay. As this was not direct purchase from authorized reseller.
Charlotte : This is not what I have been told before
Charlotte : This includes what I have been told by other Adobe customer support agents on Live Chat and over the phone
Nakul: No I am sorry, there was little confusion about point of purchase. As you have purchased from Ebay to need to contact Ebay if not the reseller from whom you have purchased.
Nakul: Iam sorry there are no other options.
Charlotte : And is the result of the investigation by the 'higher department'
Charlotte : Because if so, I want to know exactly WHY I have not received this already in writing from a named agent from Adobe
Charlotte : As this is what I was promised
Nakul: Yes, that is correct.
Charlotte : Forgive me if I do not trust the conclusions made by an agent at this level, after I have already been fobbed off and mislead by so many others
Charlotte : Please tell me WHY I have not received this in writing then before having to contact you again now
Charlotte : And may I just take the opportunity to point out that Adobe's customer service is without question THE WORST customer service I have ever had the mispleasure of having to endure
Nakul: I am really sorry, I truly understand your concern. You can send us the email to adobecustomerservice@adobe.com.
Charlotte : I will certainly do that
Charlotte : In the meantime, I request that you DO NOT CLOSE OR DELETE EITHER OF MY CASES
Charlotte : As I am firmly dissatisfied and mistrusting to the conclusion that you would have me believe
Nakul: Okay I will not close the case. You can mention the case number in the email also.
Charlotte : I have all of my previous conversations with adobe customer service agents in the past in writing, and the information you have given me directly contradicts what I have previously been told about investigations and responses
Charlotte : Furthermore I would like to point out that the serial number I have used to activate my product has come from an adobe sealed product
Charlotte : It has not been used before
Charlotte : And neither has it been fabricated
Charlotte : The box has an adobe barcode and seal and so I see no reason why Adobe cannot fulfill the promise already made to me that it would provide me with a valid serail number or a valid reason why this cannot be done
Charlotte Cartner: But regardless, I do not wish to discuss this with someone at this level
Nakul: I am sorry, as because the purchase was from Ebay we are not able to help in this issue.
Nakul: We do not support for the Ebay purchase products.
Charlotte : It's not an ebay product. It's an AUTHENTIC ADOBE PRODUCT
Charlotte : Adobe generated the serial number, so why on earth can the company not CORRECT IT
Charlotte : The serial number was ACCEPTED upon my initial activation of the product!
Charlotte : It was only AFTERWARDS that it was suddenly and magically decided that the serial number wasn't valid!
Nakul: I'll be right with you.
Nakul: I am sorry, In this chat itself you have mentioned that you have purchased from Ebay and hence you need to check with the point of purchase itself, there are no other options.
Charlotte : I have checked the point of purchase
Charlotte : But the bloody point is that the serial number was ACCEPTED, and then the activation server came back to me TWO DAYS LATER and said that 'LICENSING FOR THIS PRODUCT HAS EXPIRED'
Charlotte : Accordingly, this problem has LITERALLY NOTHING TO DO WITH THE POINT OF PURCHASE
Charlotte : It has to do with ADOBE
Charlotte : Do not try and rub me off onto some phony excuses to legitimise your support teams pure, ridiculous incompetence
Nakul: I am really sorry. I checked all the possibilities, there are no other options.
Charlotte : Somehow, I fail to believe this as again it DIRECTLY CONTRADICTS INFORMATION GIVEN TO ME BY OTHER CUSTOMER SUPPORT AGENTS
Charlotte : So which one should I believe? You or the first guy I spoke to, the second guy I spoke to, or the third?
Charlotte : Forgive me if I am dubious as to the validity of any claim you are making
Charlotte : You've taken the easiest conclusion to resolve this problem to your convenience
Charlotte : And by way of fact, you're totally ignoring what I'm telling you
Nakul: I am sorry for the wrong information provided by earlier agents. We do not support for the eBay orders as it is not an authorized reseller to Adobe.
Charlotte : Well, in which case, I insist on complaining about the other agents
Charlotte : I believe their names and or agent ID numbers should be marked in my case files
Nakul: Sure, you can send a complaint to adobecustomerservice@adobe.com.
Charlotte : I see no reason why my problem should have to be dragged out by FALSE INFORMATION provided by other agents
Charlotte : And NO. I want YOU to put me in touch with your departmental supervisor or manager
Nakul: I truly understand.
Charlotte : I will NOT ACCEPT a generic email address that bears no promise of a response or certified apology for all this aggrevating inconveneince
Charlotte : I want a NAME, a JOB TITLE, a PERSONAL EMAIL ADDRESS and a UK phone number for whom I can address this complaint specifically to
Charlotte : As this is totally unacceptable. #
Nakul: We have one more email that directly goes to the manager, that is adobechat@adobe.com.
Charlotte : And what is the managers name?
Nakul: Sandesh, you can mention his name in the subject.
Charlotte : I'll mention it in the address line, thank you
Charlotte : And what is their phone number
Charlotte : And please may I also have their last/surname?
Nakul: I am sorry, we do not have the option to provide the contact number of Managers.
Charlotte : Then at least give me a surname
Nakul: His first and last name is Sandesh Acharya.
Charlotte : Thank you. Please inform him that he will be hearing from me very soon.
Nakul: Sure, I have already informed about this. You can send the email right away.
Charlotte : Thank you
Charlotte : That will be all
Charlotte : No, there is nothing else you can help me with today
Nakul: You are welcome Charlotte.
Charlotte : Thank you and good bye. Have a good day.
Nakul: Take Care Charlotte.
Nakul: I am really really sorry for this inconvenience.
Nakul: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Charlotte : Good bye

CS6 Just upgraded my mac to Yosemite but now can't import graphics from photoshop to illustrator. Does anyone know a solution

forums_noreply@adobe.com — Thu, 06 Nov 2014 00:43:40 GMT

CS6 Just upgraded my mac to Yosemite but now can't import graphics from photoshop to illustrator. Does anyone have a solution?

CS5 cannot install updates

forums_noreply@adobe.com — Wed, 05 Nov 2014 22:29:11 GMT

I own a CS5 master collection. It is a fresh install with all previously installation uninstalled.

Reboot numerous times.

Now adobe keeps prompting me to download and install updates. when i followed through with all the downloads, i kept getting

"some updates failed to install."

"The following updates were unable to install. If you wish to install these updates, please fix the problems below and retry:"

"Photoship camera raw 6.7 update. There was an error downloading this update. please quit and try again later."

"contact customer support for further assistance"

Can someone please help?? I am not good with computers and this install was supposed to be for my daughter to use in her school project.

Thanks in advance

Ben

CS6 crashing iMac

forums_noreply@adobe.com — Wed, 05 Nov 2014 20:08:30 GMT

Hi all,

Been having a real headache with CS6 continuously crashing an iMac (running Mavericks OS). I've tried numerous things:

Uninstall/reinstall
Wiped HD and re-installed OS (Mavericks)
Disabled/reenabled 'Use Graphics Processor
Disabled Graphics Acceleration
Deleted CS6 settings folder from preferences
Deleted com.adobe.Photoshop.plist file from preferences
Tried running Default Keyboard Shortcuts.kys

This was initially reported to be happening when an image is re-sized in Photoshop, but my user will just have the application sitting in the background, and the entire system freezes up (sometimes black screen), forcing a hard shut down

I have a crash report from the last crash, and it points to InDesign CS6. Without clogging this space up, I'm only pasting thread 0 here:

Header 1
Exception Type: EXC_BAD_INSTRUCTION (SIGILL) Exception Codes: 0x0000000000000001, 0x0000000000000000 Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 PublicLib.dylib 0x016c7382 ProtectiveShutdown::~ProtectiveShutdown() + 278 1 PublicLib.dylib 0x016c7405 ProtectiveShutdown::~ProtectiveShutdown() + 17 2 DataBaseLib.dylib 0x0166e3ef DBUtils::CreateDataBase(IDataBase::UndoSupport, bool) + 63227 3 DataBaseLib.dylib 0x016698bb DBUtils::CreateDataBase(IDataBase::UndoSupport, bool) + 43975 4 DataBaseLib.dylib 0x0165afd7 SUIDS::SUIDS(unsigned long) + 22407 5 ObjectModelLib.dylib 0x015f8eff 0x15d8000 + 134911 6 ObjectModelLib.dylib 0x015f7742 0x15d8000 + 128834 7 ObjectModelLib.dylib 0x0160766f ShuksanInit(IStartupScreen* ()(), IPlugIn) + 16799 8 ObjectModelLib.dylib 0x016044ba ShuksanInit(IStartupScreen* ()(), IPlugIn) + 4074 9 com.adobe.InDesign 0x00001dc2 main + 82 10 com.adobe.InDesign 0x00001d55 start + 53

Header 1

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 PublicLib.dylib 0x016c7382 ProtectiveShutdown::~ProtectiveShutdown() + 278

1 PublicLib.dylib 0x016c7405 ProtectiveShutdown::~ProtectiveShutdown() + 17

2 DataBaseLib.dylib 0x0166e3ef DBUtils::CreateDataBase(IDataBase::UndoSupport, bool) + 63227

3 DataBaseLib.dylib 0x016698bb DBUtils::CreateDataBase(IDataBase::UndoSupport, bool) + 43975

4 DataBaseLib.dylib 0x0165afd7 SUIDS::SUIDS(unsigned long) + 22407

5 ObjectModelLib.dylib 0x015f8eff 0x15d8000 + 134911

6 ObjectModelLib.dylib 0x015f7742 0x15d8000 + 128834

7 ObjectModelLib.dylib 0x0160766f ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 16799

8 ObjectModelLib.dylib 0x016044ba ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4074

9 com.adobe.InDesign 0x00001dc2 main + 82

10 com.adobe.InDesign 0x00001d55 start + 53

I'm looking for any advice of where to try next. Any input would be greatly appreciated.

Thanks all in advance

Darrell

Zapfino and Alternates for Selection

forums_noreply@adobe.com — Wed, 05 Nov 2014 17:38:11 GMT

I'm using InDesign CC on a Mac and have only just noticed that Zapfino alternates aren't showing in the Glyphs palette. I'm sure they used to - or am I imagining it?! The alternate glyphs are there in the font, but you need to scroll down through the grid/list to locate them now. I see the font is a True Type one. Did it used to be bundled as OpenType?

This serial number is no longer valid for this product

forums_noreply@adobe.com — Wed, 05 Nov 2014 14:59:00 GMT

Hi everyone, when I typed in my serial number for my design premium 5.5, it said "This serial number is no longer valid for this product". I purchased the product in 2011 and I installed it on my computer several times because I re-installed windows. I did not know that I need to deactivate and I could not do so any more because I had re-installed the windows....... How can I get my serial number and the product working?????? Thank you very much!

hard Edges

forums_noreply@adobe.com — Wed, 05 Nov 2014 08:17:16 GMT

Im getting hards edges when using soft brush. Can't get mixed with the backdround & on white background

Need help