Content in Adobe Community

FAQ: Why does audio not go to the track where I drop it?

forums_noreply@adobe.com — Thu, 25 Sep 2014 23:27:06 GMT

(Premiere Pro CS5.5, and earlier)

See this video:

Why does audio not go to the track where I drop it?

FAQ: Why are some codecs and sequence presets missing from my installation of Premiere Pro?

forums_noreply@adobe.com — Fri, 05 Sep 2014 18:48:37 GMT

If you're having problems with sequence presets and codecs missing from Premiere Pro, see this document for solutions for this activation issue.

This document relates to the following problems:

missing sequence presets when creating a new sequence
Encore error: "Encore will not launch in non-royalty bearing mode. The application needs to be serialized with a royalty bearing serial number."
When opening a project in Premiere Pro: "Error Adobe Premiere Pro: This project contained a sequence that could not be opened. No sequence preview preset file or codec could be associated with this sequence type."
When importing footage, the footage is missing audio or video.

These failures are all because Premiere Pro and Encore use some codecs that require activation before they can be used. If activation of these codecs has failed, these codecs will not be available to use.

FAQ: Encore CS6 not installed with Creative Cloud

forums_noreply@adobe.com — Thu, 20 Jun 2013 21:46:56 GMT

With the new subscription model, Encore is no longer updated with the other Creative Cloud apps. While installing these applications, there is no option to download Encore CS6, which is the last version of this program to be available. The CS6 applications are still available within the Creative Cloud subscription. Encore is still available for any subscribers to the Creative Cloud.

This document is to help make sure that Encore is fully installed and ready for use: http://helpx.adobe.com/encore/kb/encore-cs6-installed-cc.html

Here is a useful blog post, as well: http://blogs.adobe.com/davtechtable/2013/05/using-encore-cs6-with-premierepro-cc.html

FAQ: Where can I find a PDF of the Help documentation?

forums_noreply@adobe.com — Thu, 07 Mar 2013 22:34:14 GMT

Searching the Help documentation for Premiere Pro is much easier in PDF format. It's also useful to have a PDF of the Help in case you don't have access to the internet. Here is the link:

http://blogs.adobe.com/premierepro/2010/08/help-documents-for-creative-suite-5-pdf-and-htm l.html

FAQ: What information should I provide when asking a question on this forum?

forums_noreply@adobe.com — Mon, 13 Feb 2012 20:43:41 GMT

When asking a question on the Premiere Pro user-to-user forums, you can make it easier for folks to help you by proactively providing the answers to the following questions:

What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update).
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
If you are getting error message(s), what is the full text of the error message(s)?
What were you doing when the problem occurred?
Has this ever worked before?
What other software are you running?
Do you have any third-party effects or codecs installed?
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
Are you using Mercury Playback Engine GPU Acceleration?
Does the problem only happen with your final output, with previews, or both?

Screenshots and sample movies are often very useful in showing exactly what you're seeing, and can thus make getting an answer faster and easier.

Also, please do everyone a favor and check the Premiere Pro FAQ list and also do a quick Premiere Pro Community Help search to see if your question has been addressed already.

FAQ: Where can I get help with downloading and installation?

forums_noreply@adobe.com — Fri, 03 Feb 2012 00:52:03 GMT

See this page for options for contacting Adobe regarding problems with downloading and installation:

"Contact support - download and installation"

You can ask questions and search for answers on the Adobe user-to-user forum dedicated to downloading, installation, and setup.

You can also check the Customer Service FAQ lists for issues with downloading and installation.

You can order Premiere Pro CS6 here ... or try it free for 30 days.

FAQ: Why is there no audio during playback?

forums_noreply@adobe.com — Sun, 27 Nov 2011 01:54:08 GMT

See this troubleshooting document:

"No sound during playback in Adobe Premiere Pro"

FAQ: Where can I get information and help regarding pricing, shipping, orders, and activation?

forums_noreply@adobe.com — Sat, 03 Sep 2011 17:59:26 GMT

The first place to try is here:

"FAQ lists for customer service (purchasing, activation, downloads, and such)"

If you still can’t find an answer, feel free to contact Adobe Customer Service.

For more information on common issues and interacting with Adobe Customer Service, see the Adobe Customer Support portal for your region.

FAQ: What are the best export settings?

forums_noreply@adobe.com — Mon, 18 Jul 2011 06:18:42 GMT

For a video version of this frequently asked question and answer, see this video:

What's the best export format or codec?

Compression is essential for reducing the size of movies so that they can be stored, transmitted, and played back effectively. Compression is achieved by an encoder; decompression is achieved by a decoder. Encoders and decoders are known by the common term codec.

No single codec or set of settings is best for all situations. For example, the best codec for compressing cartoon animation is generally not efficient for compressing live-action video. Similarly, the best codec for playback over a slow network connection is generally not the best codec for an intermediate stage in a production workflow.

When you create a movie for distribution, it is often highly compressed; when you create a movie for an intermediate stage in a post-production workflow, it is usually losslessly compressed (or even uncompressed).

To determine what the best settings are for your purposes, read these resources:

In many cases, you can and should use encoding presets in Adobe Media Encoder, which are created for the specific purpose of setting up exports for common formats and uses. For information about several common encoding presets, see this:

"FAQ: How do I export a movie for YouTube, Vimeo, iPad, iPhone, or Apple TV?"

FAQ: How do I make Premiere Pro faster?

forums_noreply@adobe.com — Mon, 18 Jul 2011 01:29:25 GMT

See this article and all that it points to:

optimizing for performance: Adobe Premiere Pro and After Effects

FAQ: How do I learn Premiere Pro?

forums_noreply@adobe.com — Mon, 18 Jul 2011 01:27:04 GMT

If you're new to video editing, a good place to get started learning Premiere Pro is this article, which collects an ordered and curated set of high-quality materials from various sources:

Getting started with Adobe Premiere Pro

If you're an experienced video editor who is just beginning to learn Premiere Pro, this article is a good place to start:

resources for editors familiar with Final Cut Pro or Avid Media Composer

Here are recommended resources for learning more about Adobe Premiere Pro:

FAQ: How do I submit a bug report or feature request or otherwise give feedback about Premiere Pro?

forums_noreply@adobe.com — Mon, 18 Jul 2011 01:15:28 GMT

The best way to submit a bug report or feature request is to use the bug-report/feature-request form.

The Premiere Pro team doesn’t necessarily see and record every post on every forum and social network, but we do see, record, and track every entry through the the official feature-request/bug-report form.

It also helps a lot if you opt into the Product Improvement Program.

Also, be sure to use the crash reporter.

We really do read all of the bug reports and feature requests, and the software really does get a lot of benefit from detailed crash reports.

Don’t forget about contacting Adobe Technical Support or Customer Service, too. For information on how to contact Adobe Technical Support, see this page. (Note that you must register your product before you can open a technical support case for it.)

If you have tried to get help from our support staff, but the service was inadequate, I can help you to escalate your issue if you send me your case number at kopriva at adobe dot com. You must provide me a case number. I am not offering to solve your problem myself; rather, I am willing to forward your information to someone if you have already hit a dead end with our Technical Support or Customer Service.

If you have feedback about the content of the Premiere Pro Help document, then please add a comment at the bottom of the relevant page. You can add comments to add information, to add links, to make corrections, or to ask for clarification.

If you want to keep up with the Premiere Pro team, then you can follow our blogs, Facebook page, and Twitter feed and so on.

Oh, and I can’t resist this opportunity to remind you to update to the most recent version of the application. Don’t be surprised when the first thing that you hear back from us is that you need to install the latest updates. We fix a lot of things in updates, and we don’t want to go chasing bugs that we’ve already fixed. We’ll keep you posted on our blogs, Facebook page, and Twitter feed about updates as they become available.

FAQ: How do I get rid of black bars around my movie?

forums_noreply@adobe.com — Mon, 18 Jul 2011 01:07:05 GMT

See this video:

How do I get rid of black bars around my movie?

FAQ: Why can't Premiere Pro import my file?

forums_noreply@adobe.com — Mon, 18 Jul 2011 01:05:55 GMT

See this video, which explains supported import formats, container files, and codecs:

Why can't Premiere Pro import my file?

For a list of formats that you can import into Adobe Premiere Pro, see this page:

formats that you can import into Adobe Premiere Pro CS5.5

FAQ: Why do I have a red or yellow bar over my sequence, and how do I render previews?

forums_noreply@adobe.com — Mon, 18 Jul 2011 00:57:10 GMT

The first thing to know is that a yellow bar isn't a sign of a problem (nor is a red bar, necessarily).

See this article for details:

Red, yellow, and green render bars and what they mean

... and this movie for a somewhat less detailed explanation:

Why is there a red or yellow bar in my sequence?

Here's the summary:

green: This segment of the sequence has a rendered preview file associated with it. Playback will play using the rendered preview file. Playback at full quality is certain to be in real time.
yellow: This segment of the sequence does not have a rendered preview file associated with it. Playback will play by rendering each frame just before the CTI reaches it. Playback at full quality will probably be in real time (but it might not be).
red: This segment of the sequence does not have a rendered preview file associated with it. Playback will play by rendering each frame just before the CTI reaches it. Playback at full quality will probably not be in real time (but it might be).
none: This segment of the sequence does not have a rendered preview file associated with it, but the codec of the source media is simple enough that it can essentially be treated as its own preview file. Playback will play directly from the original source media file. Playback at full quality is certain to be in real time. This only occurs for a few codecs (including DV and DVCPRO).

Note the uses of the word probably above. The colors aren’t a promise. They’re a guess based on some rather simple criteria. If you have a fast computer, then a lot of things marked with red may play back in real time; if you have a slow computer, then some things marked with yellow may need to be rendered to preview files before the segment can be played in real time.

FAQ: What are CUDA and the Mercury Playback Engine, and how do I use them?

forums_noreply@adobe.com — Mon, 18 Jul 2011 00:48:23 GMT

See these articles:

... and these movies:

FAQ: How do I export a movie for YouTube, Vimeo, iPad, iPhone, or Apple TV?

forums_noreply@adobe.com — Mon, 18 Jul 2011 00:44:39 GMT

When you export your movie, choose H.264 as the format and then choose the appropriate YouTube, Vimeo, iPad, iPhone, or Apple TV encoding preset from the Preset menu.

See this video for instructions for using the new and improved encoding presets in Adobe Media Encoder CS5.5:

Adobe Media Encoder Improvements

FAQ: What computer and components should I buy for Premiere Pro or After Effects?

forums_noreply@adobe.com — Mon, 18 Jul 2011 00:36:31 GMT

See this page for the official minimum system requirements for Premiere Pro.

See this page for the official minimum system requirements for After Effects.

Note that the minimum system requirements are just that: a minimum to run the software. You will need components that exceed the minimum system requirements to achieve satisfactory performance in many cases.

These resources are also excellent starting points for informing such decisions:

Specific to the questions of certain kinds of components:

hard disks: Optimizing Hard Disks
CUDA/OpenCL cards for Premiere Pro: CUDA, OpenCL, Mercury Playback Engine, and what it all means
OpenGL in After Effects CS5.5 and earlier: GPU: OpenGL
CUDA and OpenGL in After Effects CS6 and later: GPU (CUDA, OpenGL) features in After Effects CS6 and later

Also see these resources:

optimizing for performance: Adobe Premiere Pro and After Effects

FAQ: How do I choose the right sequence settings?

forums_noreply@adobe.com — Mon, 18 Jul 2011 00:04:57 GMT

In general, the settings of a sequence should match those of the primary footage type in the sequence. Though Premiere Pro can mix footage of various types in a sequence and compensate for differences in characteristics, performance and quality are maximized when such conversions are avoided.

See this video for more information:

How do I choose the right sequence settings?

Also see these sections in Premiere Pro Help:

Create a sequence

Sequence presets and settings

FAQ: Why is playback stuttering when I preview within Premiere Pro?

forums_noreply@adobe.com — Sun, 17 Jul 2011 23:58:38 GMT

Stuttering or jerky playback is very often caused by the inability of your computer system and/or Premiere Pro to render and play frames as quickly as necessary for realtime playback.

Causes vary, including such factors as inadequate hard disk speed, inadequate CPU speed, and other software interfering with playback.

For information about optimizing your computer and Premiere Pro for performance, as well as finding performance bottlenecks, see this page:

"optimizing for performance: Adobe Premiere Pro and After Effects"

Stuttering or jerky playback can also occur when a sequence's settings aren't correct for the kind of footage playing in it. See this page for more information:

"FAQ: How do I choose the right sequence settings?"