Content in Adobe Community

Blog Comments have been disabled but spam comments are still being made?

forums_noreply@adobe.com — Tue, 11 Nov 2014 07:20:38 GMT

With the increased number of spam comments on my blogs i was forced to disable the comments but every day i still have a comments list full of spam links to spam websites and comments from SEO companied looking for business.

I have captcha installed also but this has not stopped it.

Tooltip widget bug? Shows up correctly in Muse preview, distorted content on business catalyst.

forums_noreply@adobe.com — Sat, 08 Nov 2014 10:43:11 GMT

This is a cross question from Adobe Muse Bugs, as it also affects business catalyst.

I have 3 panels on my tooltip.

3 different descriptions for each one.

Preview mode shows up accurately on what I have designed, but when uploaded to business catalyst, only the distorted description from the first tooltip panel shows up.

The descriptions are really just rasterised text, with a translucent rectangle behind it.

This issue is not observed when viewing exported html file. Browser used to test is Google Chrome

What is the problem here? The widget? Muse? Business Catalyst? Chrome? And how do I fix it?

I'm not sure how I'd upload the html files here, but the link for the hosted site on Business Catalyst is here: Home

http/1.1 Service Unavailble

forums_noreply@adobe.com — Fri, 07 Nov 2014 14:36:37 GMT

Hi my website primealarms.uk is currently receiving a http/1.1 Service Unavailable please can some explain?

http/1.1 Service Unavailable

forums_noreply@adobe.com — Fri, 07 Nov 2014 14:36:14 GMT

Hi my website primealarms.uk is currently receiving a http/1.1 Service Unavailable please can some explain?

Form Module embedded does not update when web-form is updated

forums_noreply@adobe.com — Fri, 07 Nov 2014 12:50:13 GMT

I have issues where I create a form with the web-form tool, go to a page and embed the form as a module, everything works as described. Then, after several days, I need to add/change/delete a field. I go to the web-form tool, make my changes and update. The embedded module doesn't reflect the changes to the form. So far the only way I can get this to work is to copy the form, make changes on the new form, and then delete the previous embed module code and embed the new (copied) form. This isn't the way that BC says the embed form module is suppose to work. What is the issue?

Adobe connect seems to make our program crash periodically when we are sharing it

forums_noreply@adobe.com — Tue, 04 Nov 2014 21:47:41 GMT

Hi,

We have a program that we demo with clients over adobe connect. It is written in python and Qt and uses OpenGL.

About 10 or 15 minutes into the demo the program will hard crash. This only happens about 30 - 40% of the time.

We have spent several days trying to track down the issue but we can only every reproduce the crash when adobe connect is connected and sharing the screen.

Does adobe somehow jack into the program in a way that could cause issues? We're really just at a loss as to what's going on.

Thanks,

-- Wayne

Can't acess my Business Catalyst websites

forums_noreply@adobe.com — Fri, 31 Oct 2014 16:52:31 GMT

Http/1.1 Service Unavailable

This is the error i'm getting whenever i try to open a business catalyst website. I can't open the dashboard also...

Admin system down tonight - Spelling mistake

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:30:43 GMT

We noticed that the admin system was done briefly tonight. That was ok, but there was a spelling mistake...

An Error Occured on BC sites

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:29:53 GMT

Hi,

BC seems to be returning an error at the following site;

www.cymbiosis.com

That's the admin and the live site.

Just to make people aware, hopefully it is not down for too long.

Thanks

Andrew

DNS shutdown notices on Business Catalyst logins

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:28:04 GMT

i really wish that i could talk to a real person who could tell me why i keep on getting DNS shutdown notices when i log into Business Catalyst It's very frustrating to spend 10-15 minutes browsing your website to find an answer, or a person who would answer my question only to have to LOG IN to send in this question.

I upgraded per the notices and don't know where else to go for the other DNS that are listed, as i can't find them in my only other web hosting account.

Cannot Log Into my site.com/Admin - 404 Error

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:25:44 GMT

For the past 16 hours I have not been able to log into the Admin site of my site. Clicking on Manage in the Partner Portal gives the same result.

AND, my site does not seem to be listed on the web. I have double checked DNS from GoDaddy but they seem correct. No BC chat available.

Is Site Catalyst down?

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:25:07 GMT

Hi I am trying to login to view analytics data. When I click on the login link on http://www.adobe.com/uk/solutions/digital-marketing.html, it brought me to https://my.omniture.com/login/ but the page did not load. Is the system down?

Thanks

Status: 503, 0 error message when trying to publish

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:24:53 GMT

I can not publish to my site.

Error Msg: An Adobe Business Catalyst error has occurred. Status: 503, 0.

Please advise...

Seeing noticeable lags in BC performance

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:24:04 GMT

Our office has been experiencing noticeable lags in the administrative area of BC. It has occurred across the board with all our websites. When clicking on SAVE or OKAY, or updating any of the modules, we are getting the spinning circle for at least 20 seconds or more, and a good many times, the only solution is to hit the page refresh and hope the changes made were kept. This problem has grown just in the past couple of weeks.

Any BC staff got any ideas? I know we're on the correct server, and the problem occurs in both Firefox and Chrome (both on Mac). Or, do you think it could be on our end?

Thanks

Chuck

My BC hosted sites are not working

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:20:04 GMT

My sites hosted in BC UK are not working and I cannot update a site. Is the system down at moment.

What is the problem with business catalyst?

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:19:34 GMT

Once in every one hundred attempts the business catalyst website will actually let me upload my site, if the service is not going to work let me know so I can find someone to host my site.

US Data Center Down?

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:19:23 GMT

Is US datacenter experiencing problems? I can not login to my sites nor connect via SFTP.

SFTP uploads to AU data centre fails leaving 0 byte file on the server

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:17:30 GMT

Hi all,

Yesterday afternoon (5th Dec) sftp uploads stopped working. They had been working sucessfully up to that point, and I haven't made any changes to my configuration.

Bottom line - when I sync from Dreamweaver, it claims to copy the file sucessfully, however the end result is a 0 byte file on the server.

I tried connecting with a sftp client (Cyberduck) to see what was going on. When I copy a file using cyberduck, the same thing happens - it appears to copy sucessfully (ie. all bytes appear to transfer sucessfully), however a 0 byte file on the server is all I end up with.

What could be going on here? Every page I've updated since yesterday is 0 bytes so our site is no longer available.

Please, any help or advice would be much appreciated.

Cheers,

jupiter

HTTP Error 503. The service is unavailable

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:16:39 GMT

We are getting a 503 error when trying to access our website.

We haven't received a maintenance notification and I can't find anything in the status reports indicating their are access issues.

Does anybody have a status update?

6.44am - Now getting "Http/1.1 Service Unavailable"

Trying to publish to Business Catalyst from Muse, getting 'Query fail'. BC status says online?

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:16:22 GMT

Trying to publish to Business Catalyst from Muse, getting 'Query fail'. BC status says online?

robot.txt and duplicat conent i need help

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:15:48 GMT

Hello Guys i´m new in BC i have 2

Questions. 1

My startpage is available as xxxx.de

and xxxx.de/index.html

and xxx.de/index.aspx

how can i change this "Duplicate Content!!!!

and the 2 Questions where i have to load the robot.txt.

THX

ERROR: This user is not registered for the selected site [ERROR 4]

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:15:34 GMT

Is there an update going this morning of April 29, 2014? We can't even login to the admin section of BC.

How long will the UK websites be down for please?

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:13:43 GMT

How long will the UK websites be down for please?

All our websites are down can you advise when they will be back up please?
Thanks.

Bc eMail issue

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:13:31 GMT

Is anybody having issue with email getting returned due to this message: "said: 571 5.7.1 Message contains spam or virus or sender is blocked : hat61_8c4c7d161ed54"

Very strange, no virus on our systems, nor was there an attachment. Just plain text to another internal users.......

Any reply's would be helpful!!

Everett

Still getting temporary outage during maintenance - even though maintenance ended on US datacentre 2 hours ago...?

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:13:02 GMT

Trying to publish from Muse CC.

Error 503, 105002,

Thanks,

Gil

My website and catalyst admin is down!!!!! Please help

forums_noreply@adobe.com — Fri, 24 Oct 2014 12:12:44 GMT

My website and catalyst admin has been down for the last two hours. I have contacted you by ticket and email with no reply.

This time of year is very busy for us and our customers canot access our online sales through links on our website.

Please help and advise on issues.

Editor fails to visually place image on page, but actually does

forums_noreply@adobe.com — Fri, 24 Oct 2014 09:32:21 GMT

lmages will only appear after publishing or updating the post and sometimes only after doing that and refreshing the who page. I have clients placing the image 4 or 5 times trying to get to work, when it actually is, but just not showing. This is something that is occurring with only a few sites not all editors.

Teejay

Anniversary Dates STILL Not Working

forums_noreply@adobe.com — Tue, 21 Oct 2014 20:31:49 GMT

I have a client who uses the anniversary dates to sent out yearly invoices. The client set them up to go out 2013 and they all went out fine. Every time someone paid a invoice in 2013 the client would go and change the anniversary date to 2014. Since January the system has NOT sent out any anniversary date emails. Making my client manually send out invoice notices - there are about 50 a month that need to go out.

I contacted support on Jan 15th. They acknowledged the issue and told me they would be looking into and closed the case and told me to check the blog for a fix. Its been almost 3 months now - and STILL NO FIX. I checked the blog and contacted chat support. All chat support could tell me was they know there is a issue and not idea when it would be fixed!

So needless to say, I have a client that is pissed at me that is has been almost 3 months and still no fix for something that is apart of a system they pay for!

Anyone from ADOBE want to help me? Here is my ticket number # 2710279.

Plus "+" button on iphone 4

forums_noreply@adobe.com — Tue, 14 Oct 2014 16:24:01 GMT

Hi, I can't use the app because I can't see the plus "+" button on my iphone 4.

What can I do?

Cannot close ease editor in timeline

forums_noreply@adobe.com — Sat, 04 Oct 2014 20:37:51 GMT

When you double click on a motion tween in flash cc a handy ease editor opens below the layer in the timeline. There's no way to exit out of it. It makes it impossible to continue working on a project. Am I missing something?

requirements

forums_noreply@adobe.com — Wed, 24 Sep 2014 02:28:34 GMT

I need a new laptop and its only function will be scanning with acrobat pro. What will make it work like lightening?

No HTML code in Yosemite OS X

forums_noreply@adobe.com — Tue, 23 Sep 2014 13:23:30 GMT

I have no HTML code appearing at all in Business Catalyst using Yosemite OS X 2

Can anyone suggest a solution please.

Web app Templates by BC

forums_noreply@adobe.com — Wed, 17 Sep 2014 03:16:41 GMT

Although not a bug - I do feel this is an issue.

Currently when using templates, many of the BC templates use web apps for aesthetic reasons, however I just got caught, where the client does not want an eCommerce site, so therefore the web apps are not available. Therefore hours of work, now have to be redone.

There is no warning on the BC templates either.

So my question is - when do web apps used for styling become part of a partners arsenal, instead of providing a client with business functionality??

Can they be separated, or tagged as not relating to business functionality, and therefore can the partner have access to the web app anyway. Of course the client should not get access.

SEO issues because I can't setup a 301 redirect for /index.html - any ideas?

forums_noreply@adobe.com — Tue, 16 Sep 2014 21:55:43 GMT

Hi,

I've noticed a few of my sites are having an issue where both the /index.html and the / URL's are being seen by Google as 2 versions of my homepage even though they are just the one version.

What I am hoping to do is create a 301 redirect so that e.g. www.abc.com/index.html forwards to www.abc.co.uk however this does not seem possible in BC using the standard URL redirect functionality.

Has anyone experienced this issue? How did you get around it?

Secondly I was wondering if anyone knows if using BC if it is possible to get access to the HT Access file to do this?

Thanks,

Ryan

I'm in UK but am getting Errors 503, 105007 and 105002 when trying to update

forums_noreply@adobe.com — Sun, 14 Sep 2014 18:08:04 GMT

I'm in UK but am getting Errors 503, 105007 and 105002 when trying to publish updates to 2 websites. System maintenance is going on right now in US and Australia but nothing about Europe. its Sunday 1900 here ( UTC+1)

I was getting the same errors about 20 hours ago too - surely maintenance in US won't affect Europe and wouldn't prevent publishing for 24 hours?

Any suggestions = I guess the Adobe help desk will be SNAFU

Dashboard reports customer secure zone login even if not sucessful

forums_noreply@adobe.com — Thu, 11 Sep 2014 12:40:15 GMT

How to find out if the customer was NOT able to login to the zone? All unsuccessful attempts show up as a login.

Getting a Form-to-Email When Updating Page Template

forums_noreply@adobe.com — Tue, 26 Aug 2014 23:47:23 GMT

We created a page template called Contest - landing today and whenever we make an update to it via the BC backend, we get a workflow email with no content.

Does anyone know why we might be receiving these?

Business Catalyst feature currently not working in Dreamweaver CS6

forums_noreply@adobe.com — Tue, 26 Aug 2014 01:41:33 GMT

Anyone else experiencing this? I can login to BC, but my module icons won't show and I can't jump to admin either. Is there a prferences setting I accidentally switched off? Is the system down?

Can't Login to Business Catalyst within Dreamweaver CS6

forums_noreply@adobe.com — Tue, 26 Aug 2014 01:40:15 GMT

As my name implies, I am quite new to this stuff and learning as I go.

I am trying to login to the Business Catalyst panel in Dreamweaver CS6. When I click the login button on the panel, nothing happens. I doesn't ask for a password or anything. The button just doesn't do anything.

I just recently purchased a Creative Cloud Subscription. I had Dreamweaver before purchasing Creative Cloud, and the Business Catalyst account I am working with is owned by my employer. I was able to login to the Business Catalyst panel in Dreamweaver before getting Creative Cloud.

I am able to access the remote server for the site just fine.

I also tried to re-import the Business Catalyst site in Dreamweaver. When I click the import button, a blank window pops up, then dissappears. That's it.

The same thing happens when I attempt to create a new Business Catalyst site.

Any suggestions would help, please. Thanks!

TXT record for Office365 Domain Validation

forums_noreply@adobe.com — Sun, 24 Aug 2014 07:17:34 GMT

Dear Community,

Recently I've been using BC for my own website and Office365 for my e-mail services.

At this moment I'm setting up BC and O365 for one of my clients. Alas it has hit a snag. To let Office365 validate my domain for e-mail services I need to add a TXT record to the domain in BC.

Type: TXT

TXT Name: @

TXT Value: v=spf1 include:spf.protection.outlook.com -all

TTL: 1 hour

I have added it in many different configurations but to no success.

BC doesn't allow me to use SPF code in a TXT record, while O365 isn't able to find the record when it's entered as an SPF record.

Is there anyone who can help me with this problem?

Best regards,

Walter @ BeverMedia

Emails from Constant Contact (or other Email marketing systems) not reaching BC Email Accounts

forums_noreply@adobe.com — Tue, 19 Aug 2014 16:33:48 GMT

I have a few accounts that use Constant Contact to send out emails. Starting around August 5th, all accounts that receive email through the BC system have had these emails blocked coming form the Constant Contact serrvers. So email coming from Constant Contact is not reaching email accounts that are setup as hosting accounts through BC. For 4 years this all worked fine, but now all of a sudden it has stopped. BC or OpenSRS have not been able to resolve this issue It is very apparent that OpenSRS is blocking Constant Contact emails for no apparent reason. This also seems to coincide with the Blog posting from BC in early August regarding the DNS server attack

Is there anyone else that uses Constant Contact (or possibly other email marketing services) experiencing the same issue? If you fall into this category you may want to check into this.

This site is currently unavailable

forums_noreply@adobe.com — Mon, 18 Aug 2014 09:43:32 GMT

Hi, whenever i try to log into my admin panel i get this message: ERROR: This site is currently unavailable. For more information please contact: noqoush.

the pages on my site are not working either, it just gives me a "page not found" error.

can you help please.

SEO - Duplicate content with the .worldsecuresystems domain

forums_noreply@adobe.com — Thu, 31 Jul 2014 03:16:00 GMT

Why is it that BC creates 2 domains for every website?

We have a site that is being indexed by google for both the normal domain (www.mydomain.com) and also for the www.mydomain.worldsecuresystems.com domain which is obviously not going to be good for SEO.

I contacted support and they suggested to submit the XML sitemap to Google's webmaster tools. This isn't going to achieve anything as they are still indexing the .worldsecuresystems domain and would be seeing these as two seperate website that are on different domains.

How can we effectively 'turn off' this .worldsecuresystems domain?

Emails with plus (+) symbols saving in CRM but not sending autoresponse

forums_noreply@adobe.com — Thu, 31 Jul 2014 02:58:01 GMT

I've noticed that forms filled out with email address that have a + symbol in them are not receiving the autoresponse email, the data is entered correctly into the CRM but there is no email. Remove the + and there are no problems.

eg.

fake+hello@gmail.com - does not receive email (checked spam and filter etc) and there is no bounce back error or failure to send to the send email address.

fake@gmail.com - as normal, sends no problems.

Shipping Error

forums_noreply@adobe.com — Tue, 22 Jul 2014 02:28:20 GMT

I have a customer who just contacted me to say she has someone trying to purchase from their Business Catalyst powered E-Commerce site but cannot complete purchase because of an error when she arrives at the shipping options. She does not know what the error code was or what exactly it said so that is actually all of the information I have! I can find no record of the purchase in the dashboard (I assume because of the error the sale is not completed) and can't find anyone else who has had an error at this point.

Has anyone had experience with errors during purchases and can point me towards a list of known issues that I can use as a guide here? I'm definitely at a loss with this small amount of info so any help would be appreciated!

End-of-data rejected: user not permitted to relay

forums_noreply@adobe.com — Fri, 18 Jul 2014 10:36:02 GMT

I get this error whenever I try to respond to an email from an employee using our company email. I don't get the message when responding using other email programs, just when responding using email addresses with same url.

How do I fix this?

I can't log in to contact support - I get system errors from you. Now what?

forums_noreply@adobe.com — Wed, 16 Jul 2014 02:53:32 GMT

Is it too much to ask, after 20 years and tens of thousands of dollars, to be able to get help from SOMEONE? What I am experiencing is probably a back-end collision between Business Catalyst and another system after changing my Adobe ID. I love the Support Chat window: "Log in to chat" LOL! As IF I can log in without generating an error.

As a subscriber, how do I contact support if I can't log in to chat or reach you, without your server throwing me a system error?

*** Marti

Is BC hosting causing you SEO issues?

forums_noreply@adobe.com — Mon, 07 Jul 2014 11:25:52 GMT

Hi,

We are a BC partner and host all of our client sites on the BC platform. We provide a number of additional services to our clients as well as web development, one of which is SEO.

We are based in the UK and all of our sites are hosted in the EU data centres in Dublin. The problem with this is that this makes it more difficult to rank our sites in the UK than if our BC sites were hosted in London for instance. I know this may seem like a very small point when it comes to SEO but we are noticing it is having a bigger impact than it used to as Google continues to increase focus on on-page elements of websites to determine ranking.

I've raised this is an issue with BC but I just want to know from the BC community if it is something you are aware of and worried about also? If it is then the more people we can get talking about it then hopefully it will bring it more to the attention of the BC team.

I'm an avid BC fan so very keen to keep on using it - I just hope this can be resolved in the medium term.

Thoughts and opinions on this would be great.

Ryan

FAILED DIRECT DEBIT PAYMENT Emails

forums_noreply@adobe.com — Fri, 04 Jul 2014 03:34:06 GMT

Hoping i can get an answer for this.

I help administer dutchbros.com

any time a payment fails on our site the system send out an email to ALL 41 of our employees, and for the life of me i cant find how to determine who specifically gets these emails.

here is an example of what these emails look like

			*Automated Email*


		FAILED DIRECT DEBIT PAYMENT

A direct debit payment has failed. The details of this order are listed below.

Invoice Number:	11898
Invoice Date:	26-Oct-2012
Amount:	$0.00
Reason:	A non-positive payment amount cannot be processed.

This payment will not be processed again. You will need to process it manually.

Click on the link below to view this item
View this item

Privacy
Adobe® Business Catalyst is committed to protecting your privacy. You have received this email because you are a registered user of the Adobe® Business Catalyst system. If you wish to stop receiving this email please contact your system administrator.

[BUG-Add to Cart] Causing javascripts to break when clicked

forums_noreply@adobe.com — Mon, 30 Jun 2014 12:46:06 GMT

I tried to use a jquery plugin for the shop but it kept breaking once "Add to Cart" was clicked. I tried deleting all JS & CSS code and just go with a plain html page but same error kept popping up.

On Firefox i dont get any error message, but the same issue occurs.

Any ideas?

This is straight from the chrome console

Refused to set unsafe header "Connection" prototype-core.ashx:579
1. AjaxPro.Request.invokeprototype-core.ashx:579
2. AjaxPro.AjaxClass.invokeprototype-core.ashx:690
3. Object.extend.Object.extend.ServerSideAddItemToOrderCMS.CatalogueRetrieve,Catalyst.Web.CMS.ashx:6
4. AddToCartJava_OnlineShopping.js?vs=b2364.r426701:1
5. onclickitem-3:1
The part chrome is complaining about in prototype-core.ashx:579
if(!MS.Browser.isIE) {
this.xmlHttp.setRequestHeader("Connection", "close"); // Mozilla Bug #246651
}