Content in Adobe Community

Unable to sync due to server error

forums_noreply@adobe.com — Thu, 13 Nov 2014 19:45:46 GMT

I keep on getting server error on a 25MB PSD file sync to Creative Cloud. The main Creative Cloud desktop app says "Unable to sync files" and when I click on "Learn more" I get a dialog saying "Unable to sync <file name> due to server error". Perhaps one in 20 syncs goes through OK, but most of the time it does not. This is frustrating to say the least, now I basically have to create JPG from the file and share it via Dropbox, rendering CC file sharing useless for me.

Creative Cloud Files – Syncing issues/Bandwidth hogging – Does it ever work?

forums_noreply@adobe.com — Thu, 13 Nov 2014 13:22:03 GMT

Having been a Dropbox user for several years I was keen to start using the 100gb of Creative Cloud storage to enable me to work on a project from home and pick up where I left off in the office.

However it simply doesn't work properly!

For example:

I worked from home on Monday and Tuesday on a project. All the files were successfully uploaded from my home Mac within seconds/minutes. I came into work on Wednesday and the files had not appeared in my CC Files folder. I rebooted my Mac and paused and restarted the sync and left it running, a couple of the files appeared but the process seems to hang fairly quickly. I've left it running overnight and my files have still not synced! the status bar at the bottom of the CC app shows "Syncing file 7 of 181 (9hr left)" but it never gets any further.
When syncing is switched on and running the process kills all the bandwidth of my work Mac causing outgoing emails to spend up to an hour in my outgoing mail queue, slowing web browsing to a crawl, hampering any other web usage/downloads/streaming/remote access etc. To prevent this I changed the preferences to only allow CC 50% of the available upload and download bandwidth.

I have repeatedly logged out/rebooted my Mac, closed and relaunched the CC app, paused and restarted the sync process and run the

rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

command in Terminal as suggested in another thread.

The files I am syncing are not even that large, in total I am only using around 3% of my storage.

Am I on my own in experiencing these issues? Or are other people suffering too?

some files failed to sync

forums_noreply@adobe.com — Thu, 13 Nov 2014 02:54:06 GMT

but when I click on learn more it has nothing wrong.

Multiple issues with Creative Cloud File Syncing

forums_noreply@adobe.com — Thu, 13 Nov 2014 02:44:24 GMT

I'm have issues with syncing files on my mac to Adobe Creative Cloud. I don't seem to have issues syncing via drag and drop to my web browser. I keep getting this error while syncing via finder:
I also have a fairly complex PSD with folders that i'm toggling on and off using Layer Comps. I don't see any difference when switching Layer Comps within Extract in the browser. I do see the changes when turning on and off the folders though.. What's the deal with that?
Why does it take so long to render the PSD after I turn on a folder or switch layer comps? It takes about 30 seconds to re-render, which is crippling for our workflow.

This would be an amazing tool for our developers if these 3 issues were resolved.

unable to sync

forums_noreply@adobe.com — Thu, 13 Nov 2014 02:41:34 GMT

When I try to add files to my desktop creative cloud file manager, I get an error message that says that the files are unable to sync. I already went through the adobe provided help and it did not solve my problem. Any help is appreciated!

red alert flags on cc folders

forums_noreply@adobe.com — Wed, 12 Nov 2014 17:21:37 GMT

hello

does anyone know why I get those nasty red flags on CC folders?

thanks

raffaella

Is there any way to export comments / activity for documents that you are collaborating on with others?

forums_noreply@adobe.com — Wed, 12 Nov 2014 00:09:24 GMT

I am working on a collaborative project and would like to be able to export the history / activity for the project. Is there any way that I may do that?

How do I access Creative cloud from my computer?

forums_noreply@adobe.com — Sat, 06 Sep 2014 22:38:25 GMT

I have had CC for a few years now but do not know how to access the 20G of cloud space available. Does it show up as a drive on my desktop? or, Can I make it that way? That would be most convenient but my main question is 'where is it?' and 'how do I get to it?'

Centralized Team Files?

forums_noreply@adobe.com — Tue, 11 Nov 2014 17:34:37 GMT

Does CC for teams have a centralized location for shared files or does it work the same as the individual account?

If there's no global team folder is there an easy way to share a file (or folder) with the entire team?

Creative Cloud File Sync Upload Very Slow

forums_noreply@adobe.com — Tue, 11 Nov 2014 16:31:59 GMT

I am just starting to use CC File Sync. I already tried to use the sync feature via the desktop app with about eight (8) .MOV files (100-200 MB each). Not a single file synced. I did what the online Adobe resources said to do. I dropped the files into the Creative Cloud folder on my Mac, and I saw the two blue arrows that indicate that the file sync is in progress. But even after leaving my computer up and running for several hours, not a single file synced. Later on, most of the files had the little red triangle with an exclamation point, indicating that the sync failed.

I do have the CC desktop app. Am I missing something? Could the problem be with my upload speed? What type of speed is needed for this thing?

My upload speed isn't incredible, but enough to upload a 300+ MB file to Dropbox in about 25 min.

I have just tried uploading straight from the desktop website. It seems to be moving extremely slow as well.

On a separate note, is there any way to check on the status of an upload?? I can't seem to find this anywhere. Basically, a way to see what the upload progress is.

I have a late 2013 rMBP. 2.0 GHz i7 quad-core, 16GB RAM. I have had no problem with running the CC desktop apps (premiere, after effects, etc

"Some files failed to sync" error, but "Creative Cloud is operating normally". What do I do?

forums_noreply@adobe.com — Mon, 10 Nov 2014 21:22:23 GMT

CC is giving me a "Some files failed to sync" error but when you click on the link, it takes me to https://status.creativecloud.com/ which says everything is operating normally. So why give me an error, but no solution? Why won't my files sync? How dio I fix it?

File syncing doesn't work well (steps + a solution)

forums_noreply@adobe.com — Sat, 08 Nov 2014 10:56:23 GMT

Hello,

I just would like to report like many people I have issues to have the file sync feature working properly all the time.

Steps to reproduce:

1- on a Thinkpad Yoga, Windows 8.1, I create a new file in Illustrator named "Assessment 2.1.ai"

2- Adobe Cloud syncs the file to the web (it's a small file), I can view it on the web site of Adobe cloud.

3- Turn on my mac back from sleep mode (a very cleaned Yosemite version, almost fresh upgrade from previous MacOSX, all software up to date).

4- Adobe cloud app is already running, and it tells me that all the files are sync.

However I don't have the file in my Mac folder even after 30 minutes.

Resolving the problem:

5- I close adobe cloud (the cloud icon disappears from the top bar). I close illustrator.

6 - I run 'Adobe creative cloud' - somehow it doesn't seem to want to open - no icon on the top bar.

7- I check activity monitor, it seems a process like com.apple.geod (can't remember exactly the name except the geod part) is not responsive

8- I force quit this process

9- I run 'Creative cloud' - it seems I was triggering the wrong 'Adobe creative cloud' (I am using spotligh to launch all my apps).

10- Adobe cloud opens, the icon is displayed in top bar, and it starts syncing the files.

A notification is displayed and the files are synced. Yes!

I didn't do more testing, maybe it's the sleep mode, maybe something else. Anyway if the files seem to not sync, close adobe cloud, check for a not responsive process, force quit it, rerun the correct creative cloud app. The sync should work.

Cheers,

Jerome

plz this could be stupid but i couldn't delete the PSDs from the creative cloud

forums_noreply@adobe.com — Sat, 08 Nov 2014 02:41:00 GMT

plz this could be stupid but i couldn't delete the PSDs from the creative cloud
so plz i want help

Core Sync uses all available memory and forcing my mac to crash

forums_noreply@adobe.com — Sat, 08 Nov 2014 02:36:34 GMT

Hello I'm on a never mac running Mavericks running the newest version of Creative Cloud...

When i start the sync process the RAM usage goes up 31.xx gb and drains my memory ?

If i stop the sync and restarts it, the problem occurs again, thought it was my machine that needed a reinstall so i completely reinstalled it yesterday, but the problem appears again ??

Can u help ??

Adobe Creative Cloud will not Sync Any Files/Folders (MAC OSX)

forums_noreply@adobe.com — Fri, 07 Nov 2014 18:03:17 GMT

I am posting this more as a guide for people having similar issues than I am a question, as it has already been resolved but I could not find this answer anywhere on the forums.

Here was my situation:

After a fresh install of a completely empty creative cloud account, Creative Cloud is unable to sync any files or folders.

In order to troubleshoot the issue, I created a single <folder> and 1 file (Instructions.txt) inside my Creative Cloud Folder that needed to sync. Remember, this was a brand new install on a brand new account.

I then attempted to sync.

Here is an excerpt from my CoreSync log, so that you can see the errors being generated:

20141105-115144.374: Job 'CreativeCloudFiles': Analyze Finished OK
20141105-115144.374: ===== 2014-11-05 11:51:44: Job 'CreativeCloudFiles': SYNC started by Job start on computer 'TSDMAC01' =====
20141105-115144.374: CreativeCloudFiles: /Users/<me>/Creative Cloud Files <-> acsl://scss.adobesc.com/files (acsl://scss.adobesc.com:80/files) [DirectDest], ConflictOnDiffItemsNoCommonHistory, CleanupOldGens=24m, TmpDest, SameBeforeSyncAsInAnalyze, DetectMovesAndRenames, DetectFolderMoves, WorkerThreads=8, FileLinksDrill, CopyCreateTime, ResolveConflicts=RightToLeft, RenamesLosingFile
20141105-115144.416: Start UL: /Instructions.txt (New)
20141105-115144.436: Starting a batch of 1
20141105-115144.436: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'
20141105-115144.438: Start UL: /<folder> (Del)
20141105-115144.439: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
20141105-115144.442: Copy New '/Users/<me>/Creative Cloud Files/Instructions.txt' -> 'acsl://scss.adobesc.com:80/files/Instructions.txt'
- ERROR: Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
20141105-115144.442: Finish UL: /Instructions.txt (New): Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
20141105-115144.458: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'
20141105-115144.459: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/<folder>': SQL logic error or missing database
20141105-115144.459: Ending a batch of 1
20141105-115144.459: Finish UL: /<folder> (Del): No error

I called Adobe Customer Support, and after explaining the situation, was first instructed on how to save a file to my Creative Cloud folder. Just a note to Adobe, when a customer sends you a detailed log file and tells you they have already tried certain steps from the forums, don't start at using Adobe 101.

Customer service insisted that I try deleting options.tix again. I did so, following the instruction posted here: Re: I can't sync to my files In the CC desktop app

This did not work.

Support then requested that I navigate to /Users/<my username>/Library/Application\ Support/Adobe/ and rename the "CoreSync" folder to "Coresyncold".

Upon doing, killing "Adobe Creative Cloud" and "CoreSync" processes, and restarting the "Adobe Creative Cloud" Application, all syncing functionality worked correctly.

To summarize, this fixed the issue:

Rename "CoreSync" to "Coresyncold" (Functionally, the same as deleting it)
Kill "Adobe Creative Cloud" and "CoreSync" Processes
Restart "Adobe Creative Cloud"

Here is the process as terminal commands:

mv ~/Library/Application\ Support/Adobe/CoreSync ~/Library/Application\ Support/Adobe/CoreSyncOld
killall Creative\ Cloud
killall CoreSync
open -a Creative\ Cloud

Good Luck,

Michael

CC files have been attacked by encryption virus. How do I delete?

forums_noreply@adobe.com — Thu, 06 Nov 2014 16:57:19 GMT

My creative cloud files have been encrypted and I have received a ransom note. I want to delete these files before the virus gets into my computer. So far the only files affected are the cloud files that have not been synced to my computer. How can I get rid of them and how was someone able to access the cloud files and attach a virus? I am very concerned about security at this point. I use CC at work and cannot take the risk of cloud files carrying a virus to my companies servers, that would be too devestating.

Please help.

JLD

I'm having trouble Synching on the Creative Cloud

forums_noreply@adobe.com — Thu, 06 Nov 2014 16:41:06 GMT

It doesn't want to synch all my files. Like .ai files

Unable to get file sync to work

forums_noreply@adobe.com — Thu, 06 Nov 2014 10:37:16 GMT

Hi,

I'm having trouble switching on File Sync, which means I've not been able to download anything from the Market. When I select 'Turn on File Sync' it just seems to think about it, then do nothing. Then when I go to preferences, it says file sync is off. I can't see an Adobe Files folder on my hard drive either. Help!

Syncing files constantly issue & page not found when trying to access a file on web

forums_noreply@adobe.com — Thu, 06 Nov 2014 02:10:25 GMT

Can anyone assist with syncing issue. Syncing runs all day and new files are not syncing. I can see the files in web browser (not in desktop APP) however when I try to access the files I get page not found.

I went into archive (after reading all the forums I coudl find) and I think there are a couple of damaged files as when I tried to delete them I received an encountered 'error' and could not permanently delete.

I need assistance to get my syncing fixed, and page not found fixed.

Help!

Thanks@

Conflicted files

forums_noreply@adobe.com — Wed, 05 Nov 2014 18:53:25 GMT

Ever since I updated to CC14 (InDesign, PhotoShop, etc.) files synching to the cloud has been crazy. For the longest time they would not synch at all, so I removed all files and uploaded them again (which took a long time). This worked fine for two days. Now, as I start my morning, I see that in my CC folder each file lists that it has a conflicted copy on my Mac. If I click on the little cloud icon at the top of the screen I see the yellow exclamation mark stating that some files failed to synch. If you click the Learn More button it takes you to a page showing the the cloud is working properly. Well what good is that when the cloud clearly isn't working properly.

I am so tired of the files not synching. Does anyone have any idea how to stop the conflicts and make it all work perfectly like it used to before CC14?

Thanks

deb

Cloud upload, error code = 12030

forums_noreply@adobe.com — Wed, 05 Nov 2014 13:19:59 GMT

Hello i've got a problem - files are not uploading, it's just about "cant synchronize" and that's it. I've seen that help page Ошибка: «Не удается синхронизировать файлы» about sync issues but seems not any about my case

Office PC Logs:

20141028-200532.109: Copy Over 'E:\Creative Cloud Files\MagicAir\main_white_thin.psd' -> 'acsl://scss.adobesc.com:80/files/MagicAir/main_white_thin.psd'

- ERROR: Copying file: Network Error. WriteData Failed. WinHTTP Connection Error. last error code = 12030

Home PC logs:

20141022-015639.320: Copy New 'D:\Creative Cloud Files\Lama\main_lama3.psd' -> 'acsl://scss.adobesc.com:80/files/Lama/main_lama3.psd'

- ERROR: Copying file: Network Error. WriteData Failed. WinHTTP Connection Error. last error code = 12030

And many more other lines with 12030 error

20141022-023615.948: Finish UL: /Lama/main_lama3.psd (New): Copying file: Network Error. WriteData Failed. WinHTTP Connection Error. last error code = 12030

20141022-023620.604: Warning: [GUDE]: Chunk 13 failed - Retrying. ErrorCode: 32 ErrorMessage: WriteData Failed. WinHTTP Connection Error. last error code = 12030

20141022-023620.938: Warning: [GUDE]: Chunk 0 failed - Retrying. ErrorCode: 32 ErrorMessage: WriteData Failed. WinHTTP Connection Error. last error code = 12030

20141022-023620.948: Warning: [GUDE]: Chunk 4 failed - Retrying. ErrorCode: 32 ErrorMessage: WriteData Failed. WinHTTP Connection Error. last error code = 12030

20141022-023620.969: Warning: [GUDE]: Chunk 12 failed - Retrying. ErrorCode: 32 ErrorMessage: WriteData Failed. WinHTTP Connection Error. last error code = 12030

and etc.

I believe it's not about internet connection issue because of same error from my home PC my office PC and files are successfully could be uploaded via chrome browser so what's going on?

CC Core Sync using all available memory while open

forums_noreply@adobe.com — Wed, 05 Nov 2014 11:49:23 GMT

Running OSX 10.9.2

.. looks like there's a memory leak... Core Sync will consume all physical memory and then start paging until the machine hangs. Sometimes it will dump memory to kernal_task, and the cycle will repeat. Attempting to do anything but watch while CC is open pretty much guarantees a hard lockup.

Creative Cloud Desktop deletes your files when you re-install - why?

forums_noreply@adobe.com — Wed, 05 Nov 2014 11:17:55 GMT

Just re-installed Creative Cloud Desktop to try to fix a syncing issue and it deleted all my personal files stored in my local creative cloud folder. As many of these files had not synced, I have now lost them.

Adobe support not sympathetic.

This is so annoying. Uninstalling a piece of software should never delete user files.

Really hacked off.

Suggestion for cloud storage improvements - When a person leaves the cloud license, need admin ability to keep their files and assign their files to another account.

forums_noreply@adobe.com — Tue, 04 Nov 2014 19:46:00 GMT

Here is my scenario:

I have Creative Cloud license with 15 users. My team is using a Shared folder that we all have access to contribute. When a person leaves the team/company, I need to be able to keep their files and re-assign their license.

orange triangle on files when synching

forums_noreply@adobe.com — Tue, 04 Nov 2014 19:20:48 GMT

I am using CC-2014 on Mac

I have a folder with a mix of .psd and .tif files—about 300 images in total.

Some of these (both file types) have orange triangles on the file icon.

And, the synch has now been running for about 5 days and does not appear to be moving past this point—just stalled and little wheel in the CC Synch panel is spinning--spinning

What does the orange icon mean?

Where Can I get further information for troubleshooting?

Any suggestions for how to fix this ?

Play button for public shared video files?

forums_noreply@adobe.com — Tue, 04 Nov 2014 19:17:02 GMT

I want to share a video file, mp4, with a client using Creative Cloud file sharing. The only option available for the client to see the file is to download it. Can it be viewed in the web browser directly, without downloading? For the moment, I only see a large frame of the file, as if it were a picture.

why can't use thunderbolt drive for Cloud files folder?

forums_noreply@adobe.com — Tue, 04 Nov 2014 18:43:23 GMT

why can't I use thunderbolt drive for Cloud files folder? It's too big for my limited laptop storage.

Thanks

I try to upload a file in adobe creative cloud and get server error.

forums_noreply@adobe.com — Tue, 04 Nov 2014 18:40:31 GMT

Can't upload any files in creative cloud. Get "server_error" blue box.

What is the Creative Cloud Files (archived) folder for?

forums_noreply@adobe.com — Tue, 04 Nov 2014 15:29:07 GMT

I see its content mirrors the same stuff that's currently in my Creative Cloud Files folder on my Mac finder.

My creative cloud account will not connect to allow me to install the latest CC version

forums_noreply@adobe.com — Tue, 04 Nov 2014 00:36:46 GMT

I am trying to update my Indesign CS6 to the latest CC version. I can't connect to the creative cloud. It keeps saying that it is unable to sync files.

I'm a student and really need to have this fixed quickly.

Creative Cloud not syncing to Creative Cloud Files Folder

forums_noreply@adobe.com — Sun, 02 Nov 2014 20:16:29 GMT

Hi there

I have been using Creative Cloud since the beginning, but I noticed this week that it is no longer syncing my desktop files to the cloud.

All my apps are up to do date, the icon is as it should be black and not greyed out. When I click into the Creative Cloud, Sync is turned on in preferences, sync is activated in th files part, but when I click into the folder I see all my files, but no green ticks on the folders and no syncing

I have been using it for a long time and its been working fine until now. I only noticed this week when some stuff I put into the cloud, never synced with my desktop folder.

I recently moved a lot of files and did a tidy up, but it was working fine after that and just stopped working.

Can someone please let me know what I cant try to get this working again.

Thanks in advance for your help

Billy

Creative Cloud File Sync Memory Leak

forums_noreply@adobe.com — Thu, 30 Oct 2014 22:39:26 GMT

Hi. The latest update for the CC file sync uses up an insane amount of ram memory (up to 1G+) when file syncing. So much so that it keeps on freezing my computer or making it so slow to be unbearable. I always have to turn off CC now or I can't use my computer.

I may not have the newest computer but I have a Macbook Pro with 4G of RAM, not too bad either. The file sync should work quietly and unobtrusively in the background, like Dropbox and not hog all my memory no matter how many files I have to sync. It can probably be set so it only actively syncs a lot when it detects that the user is not using the computer.

Being a paying customer, I of course wish that CC could work splendidly well. Unfortunately, I still have to rely on Dropbox because of CC's undependability and massive memory problems. The CC programs are great but honestly, so far the file sync has given me nothing but frustration. Please catch up soon.

Please fix this asap so it can be usable. Thank you.

sync error

forums_noreply@adobe.com — Thu, 30 Oct 2014 20:12:52 GMT

When I drag a file, file, etc to Creative Cloud it does not sync and I get and error message. How can I resolve this?

Installed typekit fonts disappear in InDesign after restart.

forums_noreply@adobe.com — Thu, 30 Oct 2014 17:35:35 GMT

Everytime I restart my mac, which is every day, the installed typekit fonts disappear from the font list. They are still showing up in CC desktop (which was just updated). The only way I've been able to get them back is to remove them and then go get them again. This is very discouraging and I hope the bug gets fixed soon.

my Creative Cloud App won´t snyc my files.

forums_noreply@adobe.com — Thu, 30 Oct 2014 14:39:41 GMT

my Creative Cloud App won´t snyc my files.

What does an orange triangle on the file

forums_noreply@adobe.com — Thu, 30 Oct 2014 02:19:48 GMT

I am using InDesign CC-2014 on Mac

I have copied a full project to the CC Desktop folders. It includes a variety of files, including an InDD book with 14 documents.

The InDesign files (.indd) themselves have all been marked with green ticks.

The folder with assets has a mix of .psd and .tif files—about 300 images in total.

Some of these (both file types) have orange triangles on the file icon.

And, the synch has now been running for about 5 days and does not appear to be moving past this point—just stalled and little wheel in the CC Synch panel is spinning--spinning

What does the orange icon mean?

Where Can I get further information for troubleshooting?

Any suggestions for how to fix this?

Syncing problems with file name issues

forums_noreply@adobe.com — Wed, 29 Oct 2014 13:42:11 GMT

Hi. Trying to sync my photo archives to store in the cloud. Several were successful but then I get a warning that the some of the file names are in valid and list several symbols that are not allowed. I don't use any of those symbols. They are just simple file names such as game table chairs.jpg. Anyone had similar issues or advice on this? Thank you

Creative Cloud Feature Request

forums_noreply@adobe.com — Wed, 29 Oct 2014 11:12:28 GMT

There is no option for selecting "Creative Cloud" in the Adobe feature request/bug report form, so I'll post my request here. When syncing files to Creative Cloud, I would like to have some kind of progress indicator, with an estimate of when the syncing will be complete. It is rather disconcerting to be syncing large files to the cloud, and not knowing how progress is going. Currently, the app just reports "syncing" with a spinning wheel. That is not enough information. Other cloud file services have this feature, so it shouldn't be a big deal for Adobe to add it.

creative cloud syncing for hours

forums_noreply@adobe.com — Wed, 29 Oct 2014 11:20:36 GMT

any help as to why

Trying to share link to file on cloud - recipient gets an error saying link is "no longer active"

forums_noreply@adobe.com — Tue, 28 Oct 2014 16:59:34 GMT

I am trying to share a video file stored on Adobe Creative Cloud storage. I click "Send link", check "Allow file download", enter recipient's email address and click "Send link." The recipient receives the link in an email message but when they try to use the link to access the file they get an error saying the link is "no longer active". There was very little delay between sending the link and their trying to use it. I can watch and download the file myself on my Creative Cloud storage. This service is fairly new to me. Please let me know what I am doing wrong.

'Link no longer active' message when I send an email link to a file in my cloud. New to cloud, can anyone please help...?

forums_noreply@adobe.com — Tue, 28 Oct 2014 16:59:04 GMT

Hello everyone,

I am new to the cloud. Trying to send a client a link to a design file in my cloud. But when they click the link the get an error message saying the link is no longer active. Do t understand why, can anyone help me please.

I am having problems uploading via desktop to CC

forums_noreply@adobe.com — Mon, 27 Oct 2014 13:15:04 GMT

I am unable to upload anything via my desktop to Creative Cloud. Uploading via the web interface from my local machine is working, however, and appears on my desktop.

I am using a Mac (10.9.4) and on Creative Cloud (1.81.451).

If you require further information, please let me know.

Unable to sync files to or from Creative Cloud

forums_noreply@adobe.com — Fri, 24 Oct 2014 14:56:06 GMT

Hi there

I'm running a McBook Pro running OSX 10.7.5. I’ve been able to sync with the Creative Cloud in the past but now there is no link between what I upload to the web and what I put in the Creative Cloud Files on the Mac.

I’ve tried:

Quitting and logging back in Creative Cloud

Uninstalling and reinstalling Creative Cloud Desktop

Deleting options.tix from the CoreSync folder

Restarting the Mac

I’m not getting any message about syncing taking place and no green tickmarks in the Mac's Creative Cloud folder.

Any help really appreciated.

Creative cloud is not syncing.

forums_noreply@adobe.com — Mon, 27 Oct 2014 16:00:53 GMT

Creative cloud is not syncing. The files on my machine are missing many files that are online. Worse I cannot find how to recover the files, there seems no way to transfer back to my machine manually. It claims to be fully synced but it is not.

Whenever I sync to the cloud I loose connection

forums_noreply@adobe.com — Wed, 22 Oct 2014 23:32:38 GMT

When I select pause sync, the internet is fine. I read somewhere to try to port forwarding. I am not very familiar with port forwarding. I have taken a screen shot of my router screen and I have the information but don't know which fields to put it in to. Would like some assistance with it.

ccmdl.adobe.com:80

swupmf.adobe.com:80

swupdl.adobe.com:80

giving access to my clients

forums_noreply@adobe.com — Wed, 22 Oct 2014 10:09:01 GMT

I need to know if is possible to allow one of my clients to have access to one of my pictures, change the size, print out and save the picture if is necessary but not allow them to download the picture?

Having problems with CC desktop, not syncing at all.

forums_noreply@adobe.com — Wed, 22 Oct 2014 09:56:52 GMT

Hi my CC desktop says it's syncing but it never ends syncing can anybody help?

Cheers

Unable to sync with Creative Cloud

forums_noreply@adobe.com — Wed, 22 Oct 2014 09:56:35 GMT

I am having, unable to sync issues. I have installed and downloaded the various other adobe programs (6) and they all work fine. However it is CC that I am having an issue with, it's unable to sync.

I find that when I tries to sync CC to the net it slows the internet speed right from 10mbps to .2 mbps and I have a problem using web browsers as I get a no connection to internet but the system icon shows connectivity and my cc download status still remains at 21.7% used 4.34GB of 20GB, for hours. I have to select pause sync in cc to get the internet speed back. Another thing I should mention is that I can still get download app updates from the cloud, but ONLY syncing is a problem

Here are the various screen.

Here are the specs of my computer and software

WIN 7

CC 1.8.0.447

Nvidia Geforece GTX 760

Intel CPU I7-460

ASUS X79-x

SSD drives

64GB Corsair ddr3 @ 2400 mhz

I tried the following for windows

Quit the Creative Cloud desktop application.
Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.
Copy and paste this command at the command prompt:

del %APPDATA%\Adobe\CoreSync\options.tix

=Didn't fix problem

I read

http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

=This article is not helpful

http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html

=Link is broken, not helpful

Size Limits https://forums.adobe.com/thread/1488242

=This article not helpful because my files are not that large

Phantom folder problem https://forums.adobe.com/thread/1490445

=This article not helpful because I don't have a phantom folder

I tried 3 different ISP and 3 different routers even connected it directly to cable no change.

I disabled the windows firewall and malware programs and also no change.

This is totally confusing and I am missing out on the CC experience. I am emailing you (Ben Mordue) 3 copies of my CORESYNC log files, one fomr my labtop and the other 2 from my desktop.

If anyone can assist me that would be great.

Cheers

Michael

Page not found

forums_noreply@adobe.com — Wed, 22 Oct 2014 03:24:30 GMT

Hello:

I am attempting to upload a file to share with a client and there is no way to upload a file because the file page returns a "Page Not Found" error. Apparently there are other with the same issue, but I am unable to see anything that resolves it.

I learned about this feature from Kevin Stohlmeyer at an Adobe user group meetup, and I have never used it before.

Am I missing a step perhaps?

Thanks

Can you use Creative Cloud File sync (collab w/ team) in tandem with Dropbox for teams?

forums_noreply@adobe.com — Tue, 28 Oct 2014 00:11:48 GMT

I've had no problem with the first computer syncing all our dropbox files to the Creative Cloud. I then shared all those folders with our design team, but they are now having crazy syncing issues with Dropbox and Creative Cloud. Creative Cloud often crashes, hangs with long sync times, or tries to make duplicate folders.

Is there any way to sync both?

I need the rest of the company to access that Dropbox folder, but I only need the creative team to use the Creative Cloud functionality. If I can't get it to work with both, we'll have to go with Dropbox only.