Adobe Community: I am having problems with Flash in all Browsers, can anyone help me?

ck626@hotmail.com Calculating status...

Currently Being Moderated

I am having problems with Flash in all Browsers, can anyone help me?

May 17, 2012 4:29 PM

For the past week or so, I am having problems with anything that requires Flash.

I am running Windows 7 Home, 64 bit.

I have a Toshiba Sattelite l745.

I don't know what started this problem but i have uninsalled and reinstalled Flash many times since it happened to no avail. I have even used the Adobe uninstaller many times. I have done this in Safe Mode as well as normal mode.

I can use Flash on a few games using Chrome, but when I try to use it on any other browser (IE, Firefox, Safari) it either doesn't load at all, or I get an error message.

I am at my wit's end, Please help.

3063 Views 15 Replies Latest reply: Pat Willener, Jun 7, 2012 9:20 PM

Replies

Currently Being Moderated

1. Jeff A Wright,

May 18, 2012 11:00 AM in reply to ck626@hotmail.com

Report

Moving this discussion to the Installing Flash Player forum.

|
Mark as:
8,534 posts
May 4, 2010

Currently Being Moderated

2. Chris Campbell,

May 18, 2012 5:21 PM in reply to ck626@hotmail.com

Report

Can you try a clean install, then with IE verify the installation.

How do I do a clean install of Flash Player?

Enabling Flash Player in Internet Explorer 9

|
Mark as:
Currently Being Moderated

3. Pat Willener,

May 18, 2012 7:37 PM in reply to ck626@hotmail.com

Report

ck626@hotmail.com wrote:

...or I get an error message.
And what is that error message?

|
Mark as:
Currently Being Moderated

4. ck626@hotmail.com,

May 22, 2012 1:10 PM in reply to Pat Willener

Report

The error message I get when trying to play a specific game is, "Failed to load Slotomania, OOps, loading failed due to system overload. Please try again later.

I always get this no matter which browser I use.

|
Mark as:
Currently Being Moderated

5. ck626@hotmail.com,

May 22, 2012 4:45 PM in reply to Chris Campbell

Report

I had done the clean install several times, but followed all the instructions for that and the IE enabling page to no avail.

When I go to the Adobe test page, I don't see any box although flash is enabled.

|
Mark as:
Currently Being Moderated

6. Sunil_Bhaskaran,

May 23, 2012 4:12 AM in reply to ck626@hotmail.com

Report

What exactly you see in the following page? http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
Do you see an animation or is it a blank grey box?

Thanks,
Sunil

|
Mark as:
Currently Being Moderated

7. ck626@hotmail.com,

May 26, 2012 2:19 PM in reply to Sunil_Bhaskaran

Report

I see just a blank space below "can you see the movie below", not even a grey box, just a white field.

|
Mark as:
Currently Being Moderated

8. Pat Willener,

May 26, 2012 8:06 PM in reply to ck626@hotmail.com

Report

What files do you have in
C:\Windows\system32\Macromed\Flash ?
C:\Windows\syswow64\Macromed\Flash ?

Can you also post the contents of the FlashInstall.log files from both these folders?

|
Mark as:
Currently Being Moderated

9. ck626@hotmail.com,

Jun 1, 2012 5:50 PM in reply to Pat Willener

Report

C:\Windows\system32\Macromed\Flash
Flash64_11_2_202_235.ocx
FlashInstall
FlashUtil64_11_2_202_235_ActiveX.dll
FlashUtil64_11_2_202_235_ActiveX
FlashUtil64_11_2_202_235_Plugin
NPSWF64_11_2_202_235.dll

C:\Windows\syswow64\Macromed\Flash
Flash32_11_2_202_235.ocx
FlashInstall
flashplayer.xpt
FlashPlayerUpdateService
FlashUtil32_11_2_202_235_ActiveX.dll
FlashUtil32_11_2_202_235_ActiveX
FlashUtil32_11_2_202_235_Plugin
mms.cfg
NPSWF32_11_2_202_235.dll

C:\Windows\system32\Macromed\Flash
=O====== M/11.2.202.235 2012-05-22+23-37-17.129 ========
0000 [I] 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8 -au 0
0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0004 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0006 [I] 00000013 C:\windows\system32\Macromed\Flash\Flash64_11_2_202_235.ocx
0007 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.e xe
0008 [I] 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.d ll
0009 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 [I] 00000011 1
0011 [I] 00000012
=X====== M/11.2.202.235 2012-05-22+23-37-22.929 ========

=O====== M/11.2.202.235 2012-05-23+00-25-27.238 ========
0000 [I] 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_64bit.exe" -iv 8 -install -iv 8
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0006 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2
0007 [W] 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
0008 [W] 00001036 Software\Opera Software/Last CommandLine 2
0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
0010 [W] 00001036 Software\Opera Software/Plugin Path 2
0011 [W] 00001036 Software\Opera Software/Plugin Path 2
0012 [I] 00000014 C:\windows\system32\Macromed\Flash\NPSWF64_11_2_202_235.dll
0013 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_Plugin.ex e
0014 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0015 [I] 00000011 1
0016 [I] 00000012
=X====== M/11.2.202.235 2012-05-23+00-25-30.564 ========

=O====== M/11.2.202.235 2012-05-26+21-24-41.037 ========
0000 [I] 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8
0001 [F] 00001041
=X====== M/11.2.202.235 2012-05-26+21-24-41.213 ========

=O====== M/11.2.202.235 2012-05-26+21-24-52.683 ========
0000 [I] 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8
0001 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 [I] 00000013 C:\windows\system32\Macromed\Flash\Flash64_11_2_202_235.ocx
0003 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.e xe
0004 [I] 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.d ll
0005 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 [I] 00000011 1
0007 [I] 00000012
=X====== M/11.2.202.235 2012-05-26+21-25-00.040 ========

C:\Windows\syswow64\Macromed\Flash

=O====== M/11.2.202.235 2012-05-22+23-37-19.534 ========
0000 [I] 00000010 "C:\Users\Kiki\AppData\Local\Temp\{A2A7D619-4F2E-4B43-99A0-F0A85D6BA6 5E}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0
0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0004 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0006 [I] 00000013 C:\windows\SysWOW64\Macromed\Flash\Flash32_11_2_202_235.ocx
0007 [I] 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.e xe
0008 [I] 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.d ll
0009 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 [I] 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0011 [I] 00000012
=X====== M/11.2.202.235 2012-05-22+23-37-21.851 ========

=O====== M/11.2.202.235 2012-05-23+00-25-28.358 ========
0000 [I] 00000010 "C:\Users\Kiki\AppData\Local\Temp\{90355E0C-B6DC-4516-B709-D5058CEC60 E4}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0008 [W] 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
0011 [W] 00001036 Software\Opera Software/Plugin Path 2
0012 [W] 00001036 Software\Opera Software/Plugin Path 2
0013 [I] 00000014 C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_235.dll
0014 [I] 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.ex e
0015 [I] 00000017 C:\windows\SysWOW64\Macromed\Flash
0016 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0017 [W] 00001024 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0018 [W] 00001024 C:\windows\SysWOW64\FlashPlayerApp.exe 183
0019 [I] 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0020 [W] 00001106
0021 [W] 00001106
0022 [W] 00001024 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
0023 [I] 00000012
=X====== M/11.2.202.235 2012-05-23+00-25-30.358 ========

=O====== M/11.2.202.235 2012-05-26+21-24-56.578 ========
0000 [I] 00000010 "C:\Users\Kiki\AppData\Local\Temp\{BE9FAE2E-2612-4FE0-A485-D85481FA4A D8}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295
0001 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 [I] 00000013 C:\windows\SysWOW64\Macromed\Flash\Flash32_11_2_202_235.ocx
0004 [I] 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.e xe
0005 [I] 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.d ll
0006 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0007 [W] 00001024 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0008 [W] 00001024 C:\windows\SysWOW64\FlashPlayerApp.exe 183
0009 [I] 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0010 [W] 00001106
0011 [W] 00001106
0012 [W] 00001024 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
0013 [I] 00000012
=X====== M/11.2.202.235 2012-05-26+21-24-59.902 ========

|
Mark as:
Currently Being Moderated

10. ck626@hotmail.com,

Jun 4, 2012 5:01 PM in reply to Pat Willener

Report

I have posted the requested information and would appreciate some feedback. I am still having the problem.

Can anyone help me fix this?

|
Mark as:
Currently Being Moderated

11. Pat Willener,

Jun 4, 2012 7:40 PM in reply to ck626@hotmail.com

Report

When you did a clean install, did you restart Windows after running the uninstaller?

Did you check that the following files were removed during the uninstall:
C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
C:\windows\SysWOW64\FlashPlayerApp.exe
C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

|
Mark as:
Currently Being Moderated

12. ck626@hotmail.com,

Jun 5, 2012 10:32 AM in reply to Pat Willener

Report

I am sorry, I misunderstood what was expected.

I just did a clean install, reobooted and now the contents consist of:

C:\Windows\system32\Macromed\Flash
FlashInstall

contents:

=O====== M/11.2.202.235 2012-05-22+23-37-17.129 ========
0000 [I] 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8 -au 0
0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0004 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0006 [I] 00000013 C:\windows\system32\Macromed\Flash\Flash64_11_2_202_235.ocx
0007 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.e xe
0008 [I] 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.d ll
0009 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 [I] 00000011 1
0011 [I] 00000012
=X====== M/11.2.202.235 2012-05-22+23-37-22.929 ========

=O====== M/11.2.202.235 2012-05-23+00-25-27.238 ========
0000 [I] 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_64bit.exe" -iv 8 -install -iv 8
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0006 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2
0007 [W] 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
0008 [W] 00001036 Software\Opera Software/Last CommandLine 2
0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
0010 [W] 00001036 Software\Opera Software/Plugin Path 2
0011 [W] 00001036 Software\Opera Software/Plugin Path 2
0012 [I] 00000014 C:\windows\system32\Macromed\Flash\NPSWF64_11_2_202_235.dll
0013 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_Plugin.ex e
0014 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0015 [I] 00000011 1
0016 [I] 00000012
=X====== M/11.2.202.235 2012-05-23+00-25-30.564 ========

=O====== M/11.2.202.235 2012-05-26+21-24-41.037 ========
0000 [I] 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8
0001 [F] 00001041
=X====== M/11.2.202.235 2012-05-26+21-24-41.213 ========

=O====== M/11.2.202.235 2012-05-26+21-24-52.683 ========
0000 [I] 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8
0001 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 [I] 00000013 C:\windows\system32\Macromed\Flash\Flash64_11_2_202_235.ocx
0003 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.e xe
0004 [I] 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.d ll
0005 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 [I] 00000011 1
0007 [I] 00000012
=X====== M/11.2.202.235 2012-05-26+21-25-00.040 ========

=O====== M/11.2.202.233 2012-06-05+17-19-32.852 ========
0000 [I] 00000010 "C:\Users\Kiki\Downloads\uninstall_flash_player_64bit.exe" -force -force
0001 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0002 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0003 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0004 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
0005 [W] 00001021
0006 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0007 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0008 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0009 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0010 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0011 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0012 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0013 [W] 00001021
0014 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0015 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0016 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0017 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0018 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlay erCPLApp.cpl 2
0019 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0020 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0021 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2
0022 [W] 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
0023 [W] 00001036 Software\Opera Software/Last CommandLine 2
0024 [W] 00001036 Software\Opera Software/Last CommandLine 2
0025 [W] 00001036 Software\Opera Software/Plugin Path 2
0026 [W] 00001036 Software\Opera Software/Plugin Path 2
0027 [I] 00000011 1
=X====== M/11.2.202.233 2012-06-05+17-19-47.032 ========

C:\Windows\syswow64\Macromed\Flash
FlashInstall
mms.cfg

FlashInstall contents are:

=O====== M/11.2.202.235 2012-05-22+23-37-19.534 ========
0000 [I] 00000010 "C:\Users\Kiki\AppData\Local\Temp\{A2A7D619-4F2E-4B43-99A0-F0A85D6BA6 5E}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0
0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0004 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0006 [I] 00000013 C:\windows\SysWOW64\Macromed\Flash\Flash32_11_2_202_235.ocx
0007 [I] 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.e xe
0008 [I] 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.d ll
0009 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 [I] 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0011 [I] 00000012
=X====== M/11.2.202.235 2012-05-22+23-37-21.851 ========

=O====== M/11.2.202.235 2012-05-23+00-25-28.358 ========
0000 [I] 00000010 "C:\Users\Kiki\AppData\Local\Temp\{90355E0C-B6DC-4516-B709-D5058CEC60 E4}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0008 [W] 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
0011 [W] 00001036 Software\Opera Software/Plugin Path 2
0012 [W] 00001036 Software\Opera Software/Plugin Path 2
0013 [I] 00000014 C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_235.dll
0014 [I] 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.ex e
0015 [I] 00000017 C:\windows\SysWOW64\Macromed\Flash
0016 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0017 [W] 00001024 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0018 [W] 00001024 C:\windows\SysWOW64\FlashPlayerApp.exe 183
0019 [I] 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0020 [W] 00001106
0021 [W] 00001106
0022 [W] 00001024 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
0023 [I] 00000012
=X====== M/11.2.202.235 2012-05-23+00-25-30.358 ========

=O====== M/11.2.202.235 2012-05-26+21-24-56.578 ========
0000 [I] 00000010 "C:\Users\Kiki\AppData\Local\Temp\{BE9FAE2E-2612-4FE0-A485-D85481FA4A D8}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295
0001 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 [I] 00000013 C:\windows\SysWOW64\Macromed\Flash\Flash32_11_2_202_235.ocx
0004 [I] 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.e xe
0005 [I] 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.d ll
0006 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0007 [W] 00001024 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0008 [W] 00001024 C:\windows\SysWOW64\FlashPlayerApp.exe 183
0009 [I] 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0010 [W] 00001106
0011 [W] 00001106
0012 [W] 00001024 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
0013 [I] 00000012
=X====== M/11.2.202.235 2012-05-26+21-24-59.902 ========

=O====== M/11.2.202.233 2012-06-05+17-19-40.995 ========
0000 [I] 00000010 "C:\Users\Kiki\AppData\Local\Temp\{0A36663F-3626-47D9-BD6F-A5A2C9B836 C0}\InstallFlashPlayer.exe" -force -uninstall
0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0002 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0003 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0004 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0005 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0006 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
0007 [W] 00001021
0008 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0009 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0010 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0011 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0012 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0013 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0014 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0015 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0016 [W] 00001021
0017 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0018 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0019 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0020 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0021 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\SysWOW64\FlashPlay erCPLApp.cpl 2
0022 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0023 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0024 [W] 00001106
0025 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0026 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0027 [W] 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
0028 [W] 00001036 Software\Opera Software/Last CommandLine 2
0029 [W] 00001036 Software\Opera Software/Last CommandLine 2
0030 [W] 00001036 Software\Opera Software/Plugin Path 2
0031 [W] 00001036 Software\Opera Software/Plugin Path 2
=X====== M/11.2.202.233 2012-06-05+17-19-43.148 ========

I am sorry for the confusion.

|
Mark as:
8,534 posts
May 4, 2010

Currently Being Moderated

13. Chris Campbell,

Jun 6, 2012 5:51 PM in reply to ck626@hotmail.com

Report

Could you try the steps listed in this FAQ?

How do I fix Windows permission problems with Flash Player?

|
Mark as:
Currently Being Moderated

14. ck626@hotmail.com,

Jun 7, 2012 7:22 PM in reply to Chris Campbell

Report

There is no change, it still doesn't work.
I appreciate your continued assistance.

|
Mark as:
Currently Being Moderated

15. Pat Willener,

Jun 7, 2012 9:20 PM in reply to ck626@hotmail.com

Report

ck626@hotmail.com wrote:

I just did a clean install...
Did you follow the instructions for a clean install in Chris' reply #2?

I don't think so, you posted your "clean install" comment above on June 6, yet the FlashInstall.log file still shows entries from May 22. You cannot possibly have performed a clean install according Chris' instructions.

|
Mark as: