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dslottdesign
dslottdesign
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Indesign CS6 hand tool gets stuck and can't use selection tool

Sep 7, 2012 1:20 PM

In Indesign CS6 using Mountain Lion, the hand tool appears and I can't select or work with any other tool. All I can do is move the document around. After trying the space bar and other key commands I restarted and it worked for a while. Then it happened again. I work on a Macbook pro, so when I removed the mouse and worked only with the trackpad there was no change. When I quit and reopened, no change. I then deleted prefs and restarted and it worked, but it's been happening from time to time. Anyone know any other fix without restarting or deleting prefs.

5743 Views   14 Replies   Latest reply: Ana Dermer, Oct 2, 2012 9:09 PM
 
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  • Peter Spier
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    1. Peter Spier,
    Sep 7, 2012 1:30 PM   in reply to dslottdesign
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    dslottdesign wrote:

     

    Anyone know any other fix without restarting or deleting prefs.

    Find the conflict that's causing it. This is not normal, so something else on your system is interacting.

     
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  • Serafina2000
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    2. Serafina2000,
    Sep 7, 2012 6:48 PM   in reply to dslottdesign
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    Check your space bar one more time, it might be sticking. My MacBook Pro has a spacebar that sticks just a tiny bit every once in a while and it causes exactly the problem you are describing. The space bar is a short cut for the hand tool and while you can select other tools, it will always immediately revert to the hand tool as soon as you move your mouse back over the document.

     
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  • Charles Dumont
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    3. Charles Dumont,
    Sep 12, 2012 8:42 PM   in reply to dslottdesign
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    I'm getting the same thing!! What the heck! Someone please help...I can't work!

     
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  • Peter Spier
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    4. Peter Spier,
    Sep 13, 2012 3:52 AM   in reply to Charles Dumont
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    have you tried trashing the prefs?

     
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  • dslottdesign
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    5. dslottdesign,
    Sep 13, 2012 4:09 AM   in reply to Peter Spier
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    Restarting computer and trashing prefs do work. But it will and has happened again. I was looking for a way to solve the problem without doing that. Any suggestions.

     

    Sent from my iPhone

     
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  • Peter Spier
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    6. Peter Spier,
    Sep 13, 2012 4:20 AM   in reply to dslottdesign
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    Since you are the second report this is either a Mountain Lion-related bug or you have the same or similar local system conflict. Thos are not things we can fix from here.

     
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  • cavedogstudio
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    7. cavedogstudio,
    Sep 13, 2012 10:28 AM   in reply to dslottdesign
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    Count me as a third - same problem... Intermittent and very frustrating.  The only reliable way to reset has been to quit the app and restart. I use ID 6-8 hours/day and this occurs 3-5 times per day.

     

    I'm working in Lion, however, not ML. MacPro (1,1) dual Xeon 3GHz, 12GB RAM, Radeon HD 5770.  I've not experienced the problem in any of the other CS6 apps, only ID.

     
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  • Peter Spier
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    8. Peter Spier,
    Sep 13, 2012 10:59 AM   in reply to cavedogstudio
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    Could the three of you please report this as a bug: Adobe - Feature Request/Bug Report Form

     

    I'm not sure it is one, but it maight at least prompt someone at QA to take a look.

     
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  • cavedogstudio
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    9. cavedogstudio,
    Sep 13, 2012 1:46 PM   in reply to Peter Spier
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    Done - thanks for your reply.

     
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  • eratcliff
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    10. eratcliff,
    Sep 13, 2012 8:20 PM   in reply to dslottdesign
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    The same thing is happening to me. I'm on a MacBook Pro Retina, running bootcamp with Windows 7. While I'm on the Windows side I'm not able to select any of the tools. Keyboard shortcuts work, but I'm not able to select most tools with my mouse. I can't seem to trash my preferences, but even when I restart I'm still unable to select the tools.

     
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  • dslottdesign
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    11. dslottdesign,
    Sep 13, 2012 8:35 PM   in reply to eratcliff
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    I just reported the bug too. Good idea.

     

    Sent from my iPhone

     
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  • Peter Spier
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    12. Peter Spier,
    Sep 14, 2012 3:16 AM   in reply to eratcliff
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    eratcliff wrote:

     

    The same thing is happening to me. I'm on a MacBook Pro Retina, running bootcamp with Windows 7.

    This is much more likely a case of using Large Fonts in the Windows interface: InDesign tools and panels don't respond to mouse clicks (Windows 7/Vista)

     
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  • sohcoh
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    13. sohcoh,
    Sep 22, 2012 11:29 AM   in reply to dslottdesign
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    I hd the same thing happen and I'm on an imac in Mountain Lion. Thank goodness you guys posted this and I was able to trash my preferences. I will be reporting this as well. The more people who do that, the quicker they will be to fix the bug. By the way, in case anyone reading this doesn't know or remember, to delete preferences on a mac you hold down shift+control+option+command while starting InDesign and you will get a prompt asking if you want to delete the preferences.

     
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  • Ana Dermer
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    14. Ana Dermer,
    Oct 2, 2012 9:09 PM   in reply to sohcoh
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    I tried the space bar trick and hit a few other keys before resetting preferences and it seemed to work. Thanks so much I was pulling my hair out!!

     
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