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PhoneGap Build:Cannot Connect to Server Dreamweaver CS6

Jun 20, 2012 5:03 AM

Tags: #help #error #adobe #mac #dreamweaver #code #phonegap #html5 #cs6

Hey guys, I was wondering if someone could fix this problem, Im having, i have Dreamweaver cs6 on a mac, And im trying to login to phonegap build in dreamweaver, but everytime i try, it tells me that it cannot connect to the servers, plz try again later, is this a known problem?

 

thanks,

 

Jonathan

 
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  • Currently Being Moderated
    Jun 25, 2012 3:18 PM   in reply to Silverarrow23

    Jonathan,

     

    I had the same problem a month ago.  Here is the post:

     

    http://forums.adobe.com/message/4472028#4472028

     

    I haven't been able to find a solution and never got a response from Adobe.   

     

    - Loren

     
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  • Currently Being Moderated
    Jun 25, 2012 11:06 PM   in reply to Silverarrow23

    Be sure you have installed the latest updates for your Adobe CS6 software. Go to Help > Updates to ensure you have the latest. One in particular that you need to install is for CSXS, although I do not recall the exact name of it.

     

    After updating, restart your computer to ensure the associated background services are refreshed.

     

     

    If it's still not working then, there are a couple of log files we would want to check what is going on at your end. These are called "init_status.txt" and "auth_status.txt" and are found in a folder called "PGB" in /Users/<YOUR USER NAME>/Library/Application Support/Adobe on Mac OS, or C:\Users\<YOUR USER NAME>\AppData\Roaming\Adobe on Windows 7.

     
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  • Currently Being Moderated
    Jun 29, 2012 12:29 PM   in reply to Carey Burgess

    Carey,

     

    I checked on updates and there were two:

     

    Speed Grade CS6 6.0.1

    DPS Desktop Tools CS6 2.0.2

     

    I've updated CS6, restarted, but had the same error.

     

    I've searched for the two files you mention and I do not have the PGB folder or the files on my computer. 

     

    What should I try next?

     

    Thanks for trying to help out with this.  I have notice that I am not the only one experiencing this. 

     
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  • Currently Being Moderated
    Jul 10, 2012 4:12 PM   in reply to lybarrondo

    I have the same problem, very frustrating.

     
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  • Currently Being Moderated
    Jul 11, 2012 2:59 AM   in reply to bwroberts

    What is the size of the build?  Mine is over the 10 meg limit set by phonegap.  I was going to try a smaller build size to see if that was the problem.

     
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  • Currently Being Moderated
    Jul 13, 2012 1:06 PM   in reply to lybarrondo

    If you're not able to connect from within Dreamweaver, have you tried logging into PBG directly?

     

    https://build.phonegap.com/

     
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  • Currently Being Moderated
    Jul 13, 2012 1:36 PM   in reply to Silverarrow23

    I can build using github and PGB directly (i.e., not using CS6).    That's not really a solution though as a major consideration in upgrading to CS6 was this feature.  

     
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  • Currently Being Moderated
    Jul 13, 2012 2:42 PM   in reply to lybarrondo

    Thanks for confirming that you can log in directly.

     

    Can you check for the log files I mentioned above?

    The logs should help us identify why it's failing for you.

     

    Let me know if you have any difficulty locating these files.

     
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  • Currently Being Moderated
    Jul 19, 2012 6:44 AM   in reply to Silverarrow23

    I too am having this problem. 

     

    My dreamweaver is up to date and I have checked for those txt files and only have "auth_token.txt". 

     

    It says "{error:'Authentication Failure. Could not connect to server.'}"

     

    Thanks for any help.

     
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  • Currently Being Moderated
    Aug 20, 2012 3:05 PM   in reply to Silverarrow23

    Having the same problem - no solution found so far...

     
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  • Currently Being Moderated
    Aug 20, 2012 9:08 PM   in reply to lybarrondo

    did u check that your files were not hidden?

     
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  • Currently Being Moderated
    Aug 21, 2012 9:29 AM   in reply to mwolsten1

    Hello guys,

     

    Not sure if this will help anyone else, but it helped me move along with my project.

     

    I was having the issue "Looks like we are having some server issues... etc.".

     

    I read that there is a size limit of 10 mb. Which could be tough to work with for some people. This includes EVERYTHING in your site directory, so if you're keeping some photoshop files in an "images" directory or something, it will try to upload those as well, and fail. I removed everything except the necessaties from my site directory, and it created a new Phonegap project without any problems.

     

    Hope that helps someone.

     
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  • Currently Being Moderated
    Aug 21, 2012 11:03 PM   in reply to Carey Burgess

    I am having exactly the same problem.

     

    Can manually login at the PGB-website but not with DW CS6.

    The files init_status.txt and auth_status.txt doesn't exist on my system, just the file auth_token.txt with the same content as bepongchris reported.

     

    The size limit is not the problem as this already happens when trying to login not when uploading a build. And of course I tested with a tiny test site.

     

    I am still stuck.

     
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  • Currently Being Moderated
    Aug 22, 2012 8:54 AM   in reply to Carey Burgess

    Same problem here. So please, ADOBE, help!

     
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  • Currently Being Moderated
    Aug 24, 2012 5:48 PM   in reply to Silverarrow23

    I was having this same problem. I ran the CS6 updates (Help > Updates...) then deleted all the chaff from my source directory (inc. a lot of unused videos) and then build completed fairly quickly.

     

    An informative error message wouldn't have gone amiss though...

     
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  • Currently Being Moderated
    Sep 21, 2012 5:22 AM   in reply to Carey Burgess

    m facing same problom after login please help ????

     

    look @ this issues

    We're sorry, but something went wrong.

    We've been notified about this issue and we'll take a look at it shortly.

     
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  • Sudarshan Thiagarajan
    4,000 posts
    Oct 15, 2010
    Currently Being Moderated
    Sep 22, 2012 6:28 AM   in reply to Silverarrow23

    Can you post a screenshot of your folder hierarchy here - your main site folder and the subfolder where you're trying to use the PhoneGap Build for your app/ site.

     

    The 10MB limit is not only for the mobile site. If your mobile site folder resides within a main site folder, PhoneGap Builder calculates the 10MB limit for your parent folder. This may be the culprit?

     
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  • Currently Being Moderated
    Sep 22, 2012 6:53 AM   in reply to Sudarshan Thiagarajan

    I have already resolved this problem......thanx

     
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  • Sudarshan Thiagarajan
    4,000 posts
    Oct 15, 2010
    Currently Being Moderated
    Sep 22, 2012 6:55 AM   in reply to kamal kant jangra

    Can you share how you did? Maybe that could help the other users who may be looking for a solution.

     
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  • Currently Being Moderated
    Sep 22, 2012 7:00 AM   in reply to Sudarshan Thiagarajan

    my adobe ID is not linked in phonegap. so i have linked my ID with phonegap and its working fine....

     
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  • Currently Being Moderated
    Sep 23, 2012 2:47 AM   in reply to kamal kant jangra

    @kamalkant: what do you mean by "link the adobe ID"? how did you do that?

     
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  • Currently Being Moderated
    Sep 23, 2012 5:03 AM   in reply to Misi

    hi misi

    go to this link https://build.phonegap.com/people/edit

    and linked your ADOBE ID and Github Account.

     
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  • Currently Being Moderated
    Sep 23, 2012 5:24 AM   in reply to kamal kant jangra

    any one please help.... how to access ios signing key

     
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  • Sudarshan Thiagarajan
    4,000 posts
    Oct 15, 2010
    Currently Being Moderated
    Sep 23, 2012 6:55 AM   in reply to kamal kant jangra

    kamal kant jangra wrote:

     

    any one please help.... how to access ios signing key

    Please create a new thread here: http://forums.adobe.com/community/dreamweaver/dreamweaver_general

    This thread is going out of the scope of the OP's original question.

     
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  • Currently Being Moderated
    Oct 17, 2012 11:04 AM   in reply to Silverarrow23

    it is may be because a free phonegap service account allows you to upload only one app. you have to delete the old app before uploading another one.

     
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  • Currently Being Moderated
    Oct 17, 2012 11:07 AM   in reply to kamal kant jangra

    i have my adobe id linked with PGB but am still having the same problem.

     
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  • Currently Being Moderated
    Oct 17, 2012 11:18 AM   in reply to varun r ramani

    that's not true. I have checked at all... you can build more than one with multiple app. are you using dreamweaver with build service or through phonegap website???

     
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  • Currently Being Moderated
    Mar 28, 2013 11:21 PM   in reply to Carey Burgess
    1. I have a phonegap account and it's linked to the Adobe account;
    2. Logging in phonegap.com and compiling my apps in their website, works just fine;
    3. I have always Dreamweaver signed in to the Adobe account;
    4. Here are the content of my files:

     

     

    init_status.txt:   {"message": "Failed to upload application. Unable to create zip file. Reason: null","error": 404}

     

    auth_status.txt:    {"statusCode": 200,"statusMessage": "Authenticated"}

     

    Hope this helps you help us.

    I just want to say that this was THE feature that made me buy CS6 in the first place, and it's not working as intended.

     
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  • Currently Being Moderated
    Apr 1, 2013 1:59 AM   in reply to Arcanelight

    What version of Dreamweaver are you using? Go to Help – About Dreamweaver and provide us the Dw version and build number.


    If you are not on latest version please click on “Help – Updates” and update Dw to latest version. (12.0.3 or 12.2 are must for PGB)


    login to https://build.phonegap.com/ and try to build an app directly here. Let us know if you are able to do so.

     


     
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  • Currently Being Moderated
    Oct 15, 2013 4:38 AM   in reply to Suraj_25

    I have the same problem. I have done everything and still can't connect.

    I was about to purchase Dreamweaver CC but if this is not working I'm not doing it.

    Also a support team guy has redirect me to this forum, but no luck solving the problem.

    I can't connect to Phonegap Builder, when I indicate email and password it keeps thinking for a couple of minutes and then "temporary errors on the servers"...

     
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  • Currently Being Moderated
    Feb 9, 2014 11:17 PM   in reply to Juanster

    Same problem with Dreamweaver CC

     

    Login to PhoneGap website : https://build.phonegap.com : ok

    Login PhoneGap with Dreamweaver : not ok

     

    I have same error message : "temporary errors on the servers"

     
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  • Currently Being Moderated
    Feb 12, 2014 9:32 AM   in reply to elyazalee

    Hi all,

     

    I am asking around. Stay tuned.

     

    Thanks,

    Preran

     
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  • Currently Being Moderated
    Feb 13, 2014 8:25 PM   in reply to Preran

    Folks, you cannot build apps using phonegap if your root folder name contains high ASCII or double byte characters. On trying to use such folders, phonegap throws the error "Looks like we are having server trouble. Please try again".

     
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  • Currently Being Moderated
    Feb 13, 2014 10:43 PM   in reply to Divya_b_c

    I tried on c:\test

     

    Same bug..........

     
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  • Currently Being Moderated
    Feb 17, 2014 6:26 AM   in reply to elyazalee

    Can someone please share your "PGB" folder which is present in the below location ?

      /Users/<YOUR USER NAME>/Library/Application Support/Adobe on Mac OS, or C:\Users\<YOUR USER NAME>\AppData\Roaming\Adobe on Windows 7.

     
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  • Currently Being Moderated
    Feb 17, 2014 6:28 AM   in reply to Divya_b_c

    This folder is empty...

     
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  • Currently Being Moderated
    Feb 17, 2014 9:10 PM   in reply to elyazalee

    @elyazalee ,which version of dreamweaver are you on? Also are you able to login to PGB from DW?

     
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