I cannot get contact with the cloud

[beterlaatdannoglater]

I cannot get contact with the cloud. The icon on my desktop is black and the wheel is turning and turning and turning. What do i have to do?

[W_J_T]

Maybe something here will help you?

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[beterlaatdannoglater]

that could be helpfull but it is too complicated for me

[W_J_T]

beterlaatdannoglater wrote:

that could be helpfull but it is too complicated for me

Well there are things such as this also, for example. But if the other was too complicated then that may be as well?

http://forums.adobe.com/message/5457368

- Are you able to connect to the internet in general?

- What operating system are you using?

- Can you explain further your problem and what specifically you're talking about?

[beterlaatdannoglater]

i use mountain lion on a mac, latest version, and the creative cloud-app is not starting i have this icon of thr creative cloud on my desktop and it is black (must be red) and the cursor-wheel is turninig and turning

[W_J_T]

Are you talking about the Creative Cloud Connection app for syncing files etc..?

[beterlaatdannoglater]

Yes the app for updates and for syncing

[W_J_T]

Well the syncing part, I think is still not working, as talked about on these pages.

http://blogs.adobe.com/creativecloud/update-on-creative-cloud-connection-and-file-sync-preview/

http://blogs.adobe.com/creativecloud/major-update-to-adobe-creative-cloud-now-available/

But if the update portion or main window is not working, then you're probably gonna need to try some of the things suggested in the previous links I posted etc., or wait for someone else to come along and assist you with more information.

[beterlaatdannoglater]

thank you for your help so far. I think i will directly contact Adobe about this issue.

[W_J_T]

You're welcome, I hope you get things resolved. If you get it resolved post the solution here so others with the same issue can find help when searching the forum.

[beterlaatdannoglater]

ok, i will do that!

[W_J_T]

Actually, here is a similar thread from today, is this your issue?

http://forums.adobe.com/message/5468864

[beterlaatdannoglater]

yes that is my issue 🙂

[W_J_T · Accepted solution]

Ok great, I hope the link from that thread (posted below) helps you then with your situation.
App doesn't open | Progress wheel spins continually

http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

Keep us posted.

[beterlaatdannoglater]

Its solved. I had to reinstall the creative cloud desktop app. Thank you W_J_T for your help!

[W_J_T]

You're welcome, glad you got it resolved. Sorry I was not more helpful initially and if I caused any confusion trying to help.

[Jeff A Wright]

Moving this discussion to the Creative Cloud Download & Install forum.