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After updating to Flash version 11.6.602.171 - can no longer play any embedded videos..and worse

Feb 28, 2013 8:08 PM

To begin with, I'm running a clean AMD 64 Bit Windows 7 System.  Never any problems with any of my video playing scenarios - until now - with this version 11.6.602.171.

 

After downloading and installing both versions - both for Firefox (other browsers) and IE, none of my browsers can play videos unless they are at their lowest resolution of 240.

 

So I used the Adobe Flash Uninstaller and ensured that the last vestages of Flash Player were removed - and reinstalled - all to no avail.

 

Then I downloaded the archived version of 10.3 to see if a previous version would work.  But that wouldn't work either.  None of my browsers will play videos now and I'm talking:

 

IE 10

Firefox 19.01

Avant Browser

Google Chrome

Google Chromium

Commodo Dragon

Commodo Ice Dragon

Opera

Waterfox

Pale Moon

 

None will play the video.

 

What you get is the video screen but unless you have a 240 option (lowest resolution), all you get is a green screen.  You hear the talking/music, but there is no picture and all the green screen does is flash.  Here's a JPG of the screen.  If you put your cursor anywhere on the progress meter (arrow) it will show you a small image of what's supposed to be playing (see below), but the screen remains green and flashes while playing.

 

Image 1.jpg

 

Now here is where it gets interesting.  When I completely uninstall Adobe Flash Player and then go to a You Tube embedded video (on any site), there first appears a screen that tells you that you need a plug-in - but then within seconds (without downloading anything), the movie starts playing normally.

 

I then checked my Firewall (Zone Alarm) - turned it off temporarily - that wasn't the problem.  Then checked my latest version of Avast AntiVirus software and temporarily turned it off - that was not the problem either.  The videos still won't work and remain green unless you use the lowest resolution.

 

So this new version 11.6.602.171 has become a nightmare - but I'm afraid it messed up my system big time and I don't know what to do to alleviate this.

 

Crying HELP!!!!!!!!!!   Is there something I'm overlooking.  I'm now screwed - way to go Adobe for releasing such a faulty software product.

 

Ben Herrmann

North Carolina

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Mar 1, 2013 2:03 AM   in reply to benherrmann

    benherrmann wrote:

     

    way to go Adobe for releasing such a faulty software product.

    I do not have any problems with 11.6.602.171 on IE10, Firefox 19.0.1, or Waterfox.

     

    Your screenshot (green) could indicate a conflict with your graphics driver; what is your display adapter, device driver version & date?  See http://forums.adobe.com/thread/945765

     
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  • Currently Being Moderated
    Mar 1, 2013 12:42 PM   in reply to benherrmann

    I am having the same issue. I am running windows7.  Everything was fine until flash updated.  I did an uninstall and install of the previous version and I still get nothing. I am going to regedit to make sure all files are gone.  I will let you know, it seems the new update is conflicting with something.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Mar 1, 2013 12:53 PM   in reply to woodsd81200

    @benhermann - If reverting to a previous version doesn't help, then it sounds like something else on your system is interfering.  This sounds like a problem other users have encountered with ATI and a couple of Microsoft KB updates.  Please see this post for details.

     

    http://forums.adobe.com/message/4865912#4865912#4865912

     

    @woodsd81200 - Are you also getting a green screen when playing videos?

     
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  • Currently Being Moderated
    Mar 1, 2013 1:26 PM   in reply to Chris Campbell

    No I was not. I was not getting anything.  I uninstalled those windows update and I will re install adobe and let you know I hope it works.

     
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  • Chris Campbell
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    Mar 1, 2013 1:28 PM   in reply to woodsd81200

    @woodsd81200 - If you weren't getting anything, then you might have had a different problem.  Before going to much further, reinstall Flash Player and then try to go to this page.  What version is displayed?

     

    Flash Player Version

     
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  • Currently Being Moderated
    Mar 1, 2013 1:35 PM   in reply to Chris Campbell

    nothing is coming up nothing runs it is white

     
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  • Chris Campbell
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    Mar 1, 2013 1:38 PM   in reply to woodsd81200

    @woodsd81200 - What browser and OS are you using?  Assuming it's Windows/IE, please try the steps outlined in these FAQs:

     

    Enabling Flash Player in Internet Explorer

    ActiveX Filtering in Internet Explorer

     
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  • Currently Being Moderated
    Mar 1, 2013 1:40 PM   in reply to Chris Campbell

    enabled and active  not on

    i am running windows 7 and ie 9

     
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  • Chris Campbell
    9,456 posts
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    Mar 1, 2013 1:43 PM   in reply to woodsd81200

    Please try rebooting your computer into safe mode with networking enabled.  Then test Flash Player again.  It sounds like you have something on your system that is conflicting or blocking Flash from working.

     
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  • Currently Being Moderated
    Mar 1, 2013 4:13 PM   in reply to benherrmann

    i am all so have the same problem. have the latest video drives 13.1for HD 4670 i think it has nothing to do with hardware and more like flash it self. the only way to temporarily fix it is to turn off  hardware acceleration in flash settings by right clicking on the video and click settings a box will pop up you'll see tabs click on the first one un check the hardware acceleration check box. the last version of flash i used was like 11.5 don't remember the rest of the version number but it was working fine. i believe this happened with 11.2 of flash with nvidia cards cus they took something out of flash player and now the same thing has happened with the amd cards or to random people.

     
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  • Chris Campbell
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    Mar 1, 2013 4:20 PM   in reply to Sahloknir

    @sahloknir - If possible, try going back to the previous version of Flash Player, or our 10.3 release to see if that resolves the issue for you.  Please let me know how it works out.

     

    How do I revert to a previous version of Flash Player?

     
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  • Currently Being Moderated
    Mar 1, 2013 5:41 PM   in reply to Chris Campbell

    so far nothing seem to work i even tired to reinstall my video drivers and ran CCleaner still dos the same thing what ever flash player 11.6.602.171 change it messed with all of the flash players even 10.3 and it stuck on my computer the only fix that works is turn off hardware acceleration for flash

     
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  • Currently Being Moderated
    Mar 1, 2013 6:04 PM   in reply to Sahloknir

    i noticed that flash ActiveX is not being installed any more

     
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  • Currently Being Moderated
    Mar 1, 2013 6:49 PM   in reply to Sahloknir

    I am having the same problems and posed a discussion question a few days ago with same issues. I have Windows 7 (64-bit) and IE9.

     

    The latest Flash Player would not play on IE - 9 or Chrome or Firefox.

     

    After hours of trying different things recommended by the forum I finally tried IE-9 (64-bit) and it works perfectly there.

     

    I had been using IE-9 (32-bit) as my browser . Looks like I will have to switch to IE-9 (64-bit) However, I still cannot get it work on Chrome or Firefox.

     

    Is there a 32-bit version of Flash Player that I need to download too?

     
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  • Currently Being Moderated
    Mar 1, 2013 7:12 PM   in reply to mfitz

    I have java 6 on my machine because I was java issues with 7.  Could that be it?  I tried IE 9 64 bit and it did not work.  I did a clean install, it did not work.  I have unistalled na dinstalled several times.  ADOBE PLEASE FIX........OBVIOUSLY THERE IS AN ISSUE.....VERY FRUSTRATING.....

     
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  • Currently Being Moderated
    Mar 1, 2013 7:27 PM   in reply to benherrmann

    I just disabled hardware accelerateion and everything works.  I went to Microsoft and downloaded Mr fixit to disable hardware acceleration, I went back to adobe and the placeholder that shows my operating system and flash version finally showed up.   It works now on 32 and 64 bit versions.

     
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  • Currently Being Moderated
    Mar 1, 2013 7:59 PM   in reply to benherrmann

    i found a fix its the 13.1 drivers or flash but i uninstall all of the amd drivers and software and let windows revert back to the Microsoft driver for my hd 4670 1GB DDR3 and works now also the new flash was messing with the AMD OverDrive the comes with amd catalyst only when i uninstall flash AMD OverDrive started working again.

     

    i hope this gets fixed soon cus i cant keep installing drivers and uninstalling driver so i can watch videos and plays games

     
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  • Currently Being Moderated
    Mar 2, 2013 1:26 AM   in reply to Sahloknir

    Same problem here. Same green screen. As i see always when trying to playback mp4 content. Problem in both. Firefox 13.1 and IE 10 with newest flash plugin.

     

    My System:

     

    Win 8 64bit

    ATI Radeon HD 5800

     

    Trying 13.2 Beta Driver from AMD now

     
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  • Currently Being Moderated
    Mar 2, 2013 1:35 AM   in reply to George BO

    ATI beta Driver doesn't help ...

     

    and Firefox 19.0.1

     
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  • Currently Being Moderated
    Mar 2, 2013 1:52 AM   in reply to Sahloknir

    I'm on Vista 32 bit, Firefox browser, current Flash Player 11.6.602.171, but my Active X also seems to have disappeared.  Have you figured out how to get it back?  This constant crashing started occurring with this new Flash Player version and is a nuisance!  Adobe, where is the support?!

     
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  • Currently Being Moderated
    Mar 2, 2013 2:30 AM   in reply to George BO

    George BO: did you try to disable Hardware Acceleration?  See http://forums.adobe.com/thread/891337

     
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  • Currently Being Moderated
    Mar 2, 2013 2:42 AM   in reply to Pat Willener

    I have to correkt myself. Yes on some embedded players disabling hardware acceleartion works.

     
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  • Currently Being Moderated
    Mar 2, 2013 3:31 AM   in reply to tishmez

    I fixed my problem!  Had nothing to do with Active X Version not being there.  Try this out -- hope it helps:

     

    1.  Open: Windows Task Manager

    2.  Select: Services tab at the BOTTOM (not top Services tab) for the Services window

    3.  Look for: Adobe Flash Player and double click/select it for the Adobe Flash Player Update Service Properties window

    4.  In the Adobe Flash Player Service Property window, in the General tab, look under Startup Type tab and ensure it is Automatic NOT Manual.  Change if necessary, Apply, then Okay your change.

     

    This fixed it for me.  No more crashes, running smoothly, awesome videos!!

     
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  • Currently Being Moderated
    Mar 2, 2013 2:23 PM   in reply to tishmez

    tishmez: i went to go try your fix but i couldint find Adobe Flash Player in Services i dont know if its cus im useing firefox

     
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  • Currently Being Moderated
    Mar 3, 2013 4:28 PM   in reply to tishmez

    I am using windows 7(64-bit) & IE9(32-bit) and tried to use your way to fix it... but I just couldn't find Adobe Flash Player in Services. Please help!!! I am so frustrated about the newest version of flash player right now.

     
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  • Currently Being Moderated
    Mar 2, 2013 5:06 PM   in reply to benherrmann

    to add more to this problem there seems to be sound issues too like wile watching a video with 11.6.602.171 the sound cut off 50% of the time do you guys at adobe even test this before releasing it? cus its just  full of bugs. bugs that will never go away like the green screen

     

    in all of my years of using a computers since I was 8 years old I never had problems with flash player till now

     
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  • Currently Being Moderated
    Mar 3, 2013 4:24 PM   in reply to benherrmann

    I've always found these sort of sites very helpful but until now, I've never been able to contribute -thanks to everyone everywhere who's ever written a helpful tip!

     

    Here's my SIMPLE SIMPLE FIX: in Internet Explorer 9 (probably earlier versions too), I just went to the main menu, selected Tools, and unchecked ActiveX Filtering. I think thatt the new version of Adobe must now use ActiveX when maybe it didn't before.

     

    Unfortunately, I didn't notice if this was checked prior to upgrading to the latest Adobe Flash Player version 11.6.602.171. If anyone has the older version installed on a 2nd computer, they can see if this is actually the fix by noticing whether or not ActiveX Filtering is checked prior to installing the latest 11.6.602.171 version. If so, then you can post a follow up here. Also, if so, then Adobe made a significant change to the way the latest version functions. If not, then I have no idea if installing the latest version triggered I.E. 9 to make a change (which I don't think it ever changes itself), or something else is at work.

     

    Sorry I couldn't be more definitive, I do hope that someone can confirm this and I really hope my tiny bit has helped someone else.

     

     

    Peace All.

     

    Deb

     
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  • Currently Being Moderated
    Mar 3, 2013 4:36 PM   in reply to mem2013

    Finally, I get the newest version of flash player working.....(currently using windows7 64-bit and IE9 32-bit )  But it took me more than 5 hours....(Still don't know what the real problem was) What I did was... Restore my computer back to its original factory condition and then reinstall everything from the beginning...

     
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  • Currently Being Moderated
    Mar 4, 2013 7:20 AM   in reply to benherrmann

    Hi everyone, this is my first post  here.

     

    I am having the same problem. Green screen when playin videos on youtube (Opera x64 12.4, Firefox x86 19.01) but sound is ok. My operating system is Windows 8 x64 and I have ATI Mobility Radeon HD5470.

    Disabling hardware acceleration solved problem for me. I just hope it will be possible for me to use hardware acceleration again.

     

     

    --

    Good day.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Mar 4, 2013 2:19 PM   in reply to Filter 2.5

    It sounds like we've got a number of *different* problems on this thread.  I'll try and respond to a few of them.

     

    @filter 2.5 and everyone else running into a green screen issue.  Please try the solution outlined in the post below to see if it will allow you to use hardware acceleration.  The other alternative is to try a different ATI driver.

     

    http://forums.adobe.com/message/4865912#4865912#4865912#4865912

     

    @pipseer - Somehow Internet Explorer's activex filtering was enabled on your system.  This troubleshooting is also described in this FAQ: ActiveX Filtering in Internet Explorer

     

    @Sahloknir - For the sound issue, we're going to want your system specs.  Please start a new thread with:

     

     

    Sometimes video and audio problems are caused at a lower level and not directly related to Flash Player.  I recommend trying both of the links below to see how they perform.  If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing.  You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.

     

    @mem2013 - The Flash Player update service will not impact Flash Player's performance.  This is a separate service that runs for just an instant on your system once an hour (if you have automatic updates enabled.)  Changing it from manual to automatic shouldn't make any difference.

     
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  • Currently Being Moderated
    Mar 4, 2013 4:14 PM   in reply to Chris Campbell

    I have a related problem with my Flash Website showing a Black screen after updating to Flash Player version 11.6.602.171. I have tried this on 3 different windows computers and with both FireFox and Explorer on each system. I still had 1 computer running Windows XP with an older version of the Flash player, and it worked fine today. I then tried upgrading this to version 11.6.602.171, and immediately got a black screen on my home page instead of of the normal content! I tried uninstalling this and going back to an earlier build, but this did not work. This problem now exists on 3 windows computers (all different video cards, 2 Wondows 7 and 1 Windows XP).

     

    The fact that I was able to reproduce the problem by updating an older version of the Flash Player, and immediately have this problem without rebooting or changing any other software tells me that there is a problem with version 11.6.602.171!

     

    Please let me know what else I can do to completely remove this version of the player?

     

    Thanks

    George

     
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  • Currently Being Moderated
    Mar 5, 2013 2:15 AM   in reply to Chris Campbell

    IChris Campbell wrote:

     

    It sounds like we've got a number of *different* problems on this thread.  I'll try and respond to a few of them.

     

    @filter 2.5 and everyone else running into a green screen issue.  Please try the solution outlined in the post below to see if it will allow you to use hardware acceleration.  The other alternative is to try a different ATI driver.

     

    http://forums.adobe.com/message/4865912#4865912#4865912#4865912

     

    Thanks for advice Chris. I looked at the post but I don't have KB2735855 and KB2750841 installed so that is not the problem. I will try with the latest driver version for my graphic card.

     

    Ok. I installed latest driver for my Mobility Radeon HD5470 (catalyst 13.1) and enabled hardware acceleration but I got green screen again. When  I select 240p quality on YouTube with hardware acceleration there is no green screen. Therefore I am going to disable hardware acceleration again.

     

    Message was edited by: Filter 2.5

     
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  • Currently Being Moderated
    Mar 5, 2013 5:45 AM   in reply to Chris Campbell

    i wiped my computer and started over it was working fine for a day now the green screen is back flash player must be changing something for this to happen cus it was working fine yesterday and i dont have the KB2735855 and KB2750841 updates wonder what it could be

     
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  • Chris Campbell
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    Mar 5, 2013 3:58 PM   in reply to Sahloknir

    How about KB2670838?

     
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  • Currently Being Moderated
    Mar 5, 2013 4:03 PM   in reply to Chris Campbell

    dont have that update eather

     
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  • Chris Campbell
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    Mar 5, 2013 4:11 PM   in reply to Sahloknir

    @Sahloknir - Can you try rolling back to a previous release (11.5 or the latest 10.3) to see if it still continues to occur?

     

    How do I revert to a previous version of Flash Player?

     
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  • Currently Being Moderated
    Mar 5, 2013 5:07 PM   in reply to Chris Campbell

    tired fp_10.3.183.67_archive and fp_11.5.502.146_archive still get a green screen i don't get how it go's from working one day to not the next

     
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