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I cannot change my credit card details

New Here ,
Feb 19, 2018 Feb 19, 2018

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Hello,

I cannot change my credit card details. I need to refresh the expiry date.

if I follow the secction Plans & Products >  I don't find the section Manage plan > Edit payment Info as indicated in the FAQ. Why?

Can someone help me?

Thank you

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Creative Cloud

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Community Expert ,
Feb 19, 2018 Feb 19, 2018

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Some Change/Verify Account links https://forums.adobe.com/thread/1465499 that may help

-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-...

or

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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Adobe Employee ,
Feb 19, 2018 Feb 19, 2018

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Hi there,


Please contact your primary account administrator to update the cc details on your team membership .

Only account administrators will have access to billing details of the subscription.

^Ani

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New Here ,
Feb 19, 2018 Feb 19, 2018

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I am the administrator but I cannot change them...Can anyone help me? I don't want to be blocked from my suite program.

Thanks

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Adobe Employee ,
Feb 20, 2018 Feb 20, 2018

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Hi there,

I have sent you a private message, please check the same and let me know if you have any additional questions.

^Ani

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New Here ,
Feb 20, 2018 Feb 20, 2018

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Hello,

I saw your email. I need a help. I don't know how to access with the name you indicated in the email.

We always use the Adobe suite with Mirko fracassini account

Can you help me?

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New Here ,
Feb 20, 2018 Feb 20, 2018

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can you help me in becoming the primary admin?

I tried to contact the support but I couldn’t find someone to the phone…Can you give me the email of the support team?

Please I have olny few day before the cut off of the service of our Adobe suite.

Thank you

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New Here ,
Feb 21, 2018 Feb 21, 2018

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can you help me in becoming the primary admin?

I tried to contact the support but I couldn’t find someone to the phone…Can you give me the email of the support team?

Please I have olny few day before the cut off of the service of our Adobe suite.

Thank you

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