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I am using Adobe Acrobat Pro DC and Outlook 2016 on Windows 7. When I send an email from Adobe Acrobat Pro DC, it includes the attachment but the text that I have typed in the email disappears. It is not in the received email or in Sent Items.
I have run a repair installation but that has not fixed it.
Can anyone help?
Thanks
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Hi Kezzas Kettles,
Could you let us know Acrobat DC's dot version installed on the machine? To check the version: Identify the product and its version for Acrobat and Reader DC
I have also sent you a private message, please check the inbox.
Thanks,
Shivam
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Hi Shivam
It is 2018.011.20035
Thanks
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Hi Kezzas Kettles,
Thanks for sharing the details. Please try following troubleshooting steps:
1- Reboot the machine if you haven't already and check.
2- If that doesn't work, reset preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default. reboot the machine and try again.
3- If resetting preferences doesn't resolve the issue, repair Outlook following the steps given in this link: Repair an Office application - Office Support
4- If the issue still persists, remove Acrobat using cleaner tool which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, download Acrobat Pro DC from here: Download and install Acrobat DC subscription and check.
Let us know if that helps.
Shivam