Acrobat DC stopped responding, my work was lost and caused laptop fan to come on

[laurab13314662]

Help! I have brand new Lenovo ThinkPad.  I downloaded adobe acrobat and started working with it.  I have only had my computer for 3 days.  Acrobat stopped responding and the fan on my laptop went into high gear! I had to close acrobat manually and lost all of my work. As soon as I closed the progam, my laptop fan stopeed. I had this same problem on my old computer but just attributed it to my old computer.  The problem occurred almost immediately after I save a header/footer setting.

Please help me understand the problem and if it is possible to get my work back.

Many thanks in advance,

[AnandSri]

Hello Laurab,

We apologize for the inconvenience caused, as per the issue description above, Acrobat Pro DC is crashing on your laptop, Is that correct?

Please check for any pending updates of Acrobat from Help>Check for updates, reboot the machine. Try repairing the installation files in Acrobat from Help>Repair installation(only for Windows), reboot the machine and see if this brings any difference.

You can also reset the Acrobat preference, to reset preferences, refer to How to reset Acrobat Preference settings to default.

If the issue persists, please use Acrobat cleaner tool to remove Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

You may also try to create a new test user profile with full admin rights, install Acrobat and see if you still face crashing issue.

If you still face the issue, please share the following details:

• Is it a Mac or Windows machine?
• The version of operating system installed?
• Dot version of Acrobat installed, to identify refer to Identify the product and its version for Acrobat and Reader DC

Let us know how it goes and share your findings.

Regards,

Anand Sri.