Adobe DC Suddenly Crashing After License Verification

[WSC33]

I’ve never had any trouble just displaying and saving PDF’s until this week.  I was asked multiple times for my license and logon, which I provided. Now today, when I load PDF’s and especially try to save them, the software hangs and I have to kill the app in Task Manager. What’s changed?  It doesn’t even have Reader capabilities. 

Thanks.

Windows 10

Adobe DC

[AnandSri]

Hello WSC,

We apologize for the inconvenience caused, as per the description above, Acrobat Pro DC is crashing on your Windows 10 machine, Is that correct?

Please check for any pending updates of Acrobat Pro DC from help>check for updates, reboot the machine after the installation of updates.

Try resetting the preferences of Acrobat, to reset the preferences refer to How to reset Acrobat Preference settings to default.

Reboot the machine and see if this brings any difference.

If the issue persists, please use Acrobat cleaner tool to remove Acrobat from the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat from Download Pro or Standard versions of Acrobat DC | Non-subscription

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[WSC33]

Hi AnandSri,

After a couple of reboots, the problem seems to have abated. I don’t know whether it was a bad install update or what, but so far, it’s better.

Thanks so much for your help.

Scott

[WSC33]

You know, now I'm getting an error message when I try to print a web page using the printer icon on Firefox, "C:\Program Files (x86)\Adobe\Acrobat 2015\Diag.)  Cannot open this file.  Please check that the correct path and filename are given."

How do I fix this?

[AnandSri]

Hello WSC,

Sorry for the trouble, I have sent you a private message, please check your email inbox.

Regards,

Anand Sri.