Cancel subscription

[Celeste_Amanecer]

Tengo el mismo problema. He intentado dar de baja mi suscripción o membresía. No la uso y no puedo pagarla más. Cuesta el doble que cuando la contraté.

Por favor, dar solución.

Gracias

[KanikaS · Accepted solution]

Hi Celeste,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You can now self-cancel your subscription, see here:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Hope this helps!

Feel free to update the thread for more questions.

Thanks

Kanika

[John T Smith]

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

[Guest]

I experience the same thing, already try all channel, chat, phone, haven’t got any response! Please help me! Thank you

[KanikaS]

Hi Dinar,

I see you have an active Creative Cloud subscription under the same ID as with forums. Unfortunately, you will have to Contact Customer Care for help.

If you are unable to contact support, please refer: Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update the thread for more questions.

Thanks

Kanika