Adobe stock unprompted subscription

[Guest]

Hi,

I'm currently subscribed to the student creative cloud plan in the UK (16,24£/mo). The other day whilst checking my bank account, I noticed that Adobe stock had taken 24£ out of my account. I never subscribed to Adobe stock! As part of my student subscription I get 10 Adobe stock files for free and I've downloaded 2 in the past but that's it, I never subscribed to a full plan.

How can they just take money out of my account like this?!

How can I get a refund and cancel the subscription?

Thanks,

Josh

[twaritar3263062]

Hi Joshua,

I'm sorry you had a poor experience and feel you were locked into a contract for Adobe Stock.

While going through your account I noticed that you did sign up for Creative Cloud Student and Teacher Edition (one-year) plan on 21st December 2017 and Adobe Stock (10images per month one-year) plan on 10th February 2018.

When you sign up for Adobe Stock promo offer(you also agree to certain terms and conditions), you get 10 images free for the first month(first- month free trial), Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

You can also refer to Legal subscription terms | Adobe for more information.

If you wish to cancel your Stock subscription, please follow the steps in the help document as mentioned to understand the workflow: Cancel your Adobe Stock membership

For refund related requests, please contact our support team Support FAQ: How can I contact Adobe for support?

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[Guest]

Hi Twarita,

I've tried canceling the membership but I'm getting an error message (please see attached screenshot). What should I do?

Thanks,

Josh

[twaritar3263062]

Joshua,

Let me know if you have tried contacting our support team through the link that I have shared in my above post.

Regards

Twarita

[Guest]

Hi Twarita,

I've tried contacting the support team through the link, the chat is unavailable and the phone number doesn't work either.

Josh

[twaritar3263062]

Joshua,

Please check your private message.

Regards,

Twarita

[twaritar3263062 · Accepted solution]

Joshua,

The issue has been taken care off and resolved.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita