Computor still not recognising adobe flash

[SouthernDancer]

I have checked that the plug-in is enabled and that active x filtering is off.  Any ideas what else can I do please?

[pwillener]

What are the exact symptoms you see?

Can you see the Flash animation at http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html ?

[topic moved to Flash Player forum]

[SouthernDancer]

I have apparently installed the latest Flash - ie I get to the page where I

am told that the installation is complete and would I like to rate my

experience. However when I then try to play something - eg BBC iplayer -

that relies on Flash, I get a message saying that I need to install an

updated version of Flash.

The weblink you sent appears to be broken, but when I have gone to the

Adobe Flash website in the past and it asks do you see a movie playing in

the box or an error message, the box is totally empty - ie no movie and no

error message either.

I have also tried

- a system restore then trying to update Flash

- deinstalling Flash and then reinstalling Flash

Neither resulted in my computor being able to play Flash content.

[SouthernDancer]

Hi Pat

I went to the link on the forum and it worked from there. As I said blank

box instead of movie BUT NO ERROR MESSAGE. What am I supposed to infer

from the fact that there is no error message?

Is there no answer to my problem apart from paying $39 to Adobe? (which I

rather resent doing as I could play flash fine before the update).

Aplogies if you don't know the answer to this I just can't understand why I

don't even see an error message, just a blank shaded box.

Kind regards

Katrina

[pwillener]

What is your Windows version?

What files do you have in

• C:\Windows\system32\Macromed\Flash ?
• C:\Windows\syswow64\Macromed\Flash ?  (only if you have a 64-bit Windows edition)

What is your display adapter, device driver version & date?  See http://forums.adobe.com/thread/945765

[SouthernDancer]

My windows version is Windows Vista

I have 6 files in C:\Windows\system32\Macromed\Flash. They are

Flash_32_11_4_402_278.ocx Active Control

Flash Install text document

FlashPlayerUpdateService Application

Flash_32_11_4_402_278ActiveX.dll Application Extension

Flash_32_11_4_402_278ActiveX Application

mms.cfg CFG file

My display driver is Intel Corporation

Driver Date 02/01/2008

Driver Version 7.14.10.1409

I have been to the Intel site. I am assuming that the "Intel Core 2"

sticker on my laptop means that I have "2nd Generation Intel Core", as that

is the only one that looks probable. I have to take the children somewhere

now, but will look at updating my driver later and let you know how that

goes. Thank you so much for your help.

[pwillener]

Intel Core is the processor; you don't need to concern yourself about that.

It is the display adapter (graphics card) driver that needs to be updated (yours is 4½ years old).

Check for an updated driver at http://www.intel.com/p/en_US/support/detect/graphics

[SouthernDancer]

Hi Pat, I appreciate you sending the link. I've tried to update using it

in both Firefox and Explorer. I needed to install java in both. On

Firefox, I could install Java, but then the link would not load. On

Explorer my computer encountered an error in running Java and would not

install it. I'm wondering if my computor has become obsolete, or if I can

update the disply adapter in some other way?

[pwillener]

Yes, you can, if you know exactly what the display adapter model is.  Then you can download it from http://www.intel.com/p/en_US/support/graphics/

Another way of updating drivers is using a driver update tool like DriverMax; I have used it for many years.  The free version allows you to download two drivers per day.  (But don't bother with other drivers, just the graphics driver.)