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I am tring to install Adobe Flash. The message comes up: Close Webplayer. I have no weblayer running!
Please advise,
I have Windows 7 and using IE
Thanks.
I did as you said, but still getting the same mesage: "install Adobe flash player" when trying to play bbc i player.
What next?
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Hello,
Welcome to Adobe Forums.
1) Launch Task Manager (Ctrl + Shift + Esc.) or right click on Task Bar -> Start Task Manager
2) Go to "Processes Tab"
3) Check for any WebPlayer.exe process
4) If there is a process, right click on it and Kill Process
Thanks,
Vikram
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Thanks for your help. Did as you said and Adobe Flash installed.
However it appears not to be working,.
I tried looking at something on BBC i Player, and the message keeps coming up that I need to install Adobe Flash.
What do I need tio do now.
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Hello,
If you have Internet Explorer 9 or Internet Explorer 10, please check for ActiveX Filtering.
Click on Tools -> Safety and make sure there is no check on ActiveX Filtering
If there is a check, click on ActiveX Filtering.
Close all the windows of Internet Explorer and launch it again.
Thanks,
Vikram
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Thanks.
I did as you said, but still getting the same mesage: "install Adobe flash player" when trying to play bbc i player.
What next?
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Do you have the Shockwave Flash add-on enabled? See http://forums.adobe.com/thread/885448
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Thanks Pat, I didn't have Shockwave Flash enebaled, so senabled it, and that appears to have fixed the problem.
Thanks again, and also thanks to Vikram for his help.
Pat