Problem with installation

[tapyeno63]

I am tring to install Adobe Flash. The message comes up: Close Webplayer. I have no weblayer running!

Please advise,

I have Windows 7 and using IE

[VikramGaur]

Hello,

Welcome to Adobe Forums.

1) Launch Task Manager (Ctrl + Shift + Esc.) or right click on Task Bar -> Start Task Manager

2) Go to "Processes Tab"

3) Check for any WebPlayer.exe process

4) If there is a process, right click on it and Kill Process

Thanks,

Vikram

[tapyeno63]

Thanks for your help. Did as you said and Adobe Flash installed.

However it appears not to be working,.

I tried looking at something on BBC i Player, and the message keeps coming up that I need to install Adobe Flash.

What do I need tio do now.

[VikramGaur]

Hello,

If you have Internet Explorer 9 or Internet Explorer 10, please check for ActiveX Filtering.

Click on Tools -> Safety and make sure there is no check on ActiveX Filtering

If there is a check, click on ActiveX Filtering.

Close all the windows of Internet Explorer and launch it again.

Thanks,

Vikram

[tapyeno63 · Accepted solution]

Thanks.

I did as you said, but still getting the same mesage: "install Adobe flash player" when trying to play bbc i player.

What next?

[pwillener]

Do you have the Shockwave Flash add-on enabled?  See http://forums.adobe.com/thread/885448

[tapyeno63]

Thanks Pat, I didn't have Shockwave Flash enebaled, so senabled it, and that appears to have fixed the problem.

Thanks again, and also thanks to Vikram for his help.

Pat