why can't I play videos? what's wrong?

[lovehappyfaces__]

I have windows vista home premium, using internet explorer, downloaded adobe flash player 11 activeX, am not getting any error messages, all tests say it's working properly, but can not play videos.  I am not computer smart, and don't know what to do.  Please help if you can.  Thank you.

One other question:  In the programs and features window where you can uninstall programs, why is there 0 kb/mb in the size column when describing AFP?

Message was edited by: lovehappyfaces=)

[pwillener]

What exactly means "can not"?

Can you see the Flash animation at http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html ?

Re your last question: because it's a browser add-on, not an executable program.

[lovehappyfaces__]

Hello Pat.

Thank you for taking the time to answer my question.

Yes I can see the animation.

I would like to watch some exercise videos and they will not play.

I tried to watch them on a friends computer and they will play. On my computer, they will not.

That is what I mean by "can not".  I can not play/watch videos on my computer.

But as a note, I can watch videos on youtube.

Thanks again Pat.

Melinda

[pwillener]

Sorry, I still do not understand - what exactly do you see instead of the expected Flash content?

P.S. what is your Windows version?

[lovehappyfaces__]

All I see is a black box where the video is suppose to be playing in.

I have Windows Vista Home Premium.

[pwillener]

Sorry for the delay; I have been away for a few days.

Black box could mean an outdated graphics driver; see http://forums.adobe.com/thread/945765

[lovehappyfaces__]

Hello Pat,

Went to the site you gave.

I ran the auto detect since I use Internet Explorer.

The results said that I have the latest driver verson for my system.

This what I have:

ATI Radeon HD 3200 graphics

Driver:  ATI Technologies Inc.

Date:  05/08/08

Version:  8.479.1.1000

I do not know what values to select if I was to follow the steps 1 - 4.

I also got an AMD auto dectect window that said:

error   graphics hardware - 0x1002-0x9612  unknown

I don't know if that's important or not.

Thanks again for your time and help.

I hope I'm not being a pain in the butt to you.

[pwillener]

lovehappyfaces=) wrote:

ATI Radeon HD 3200 graphics

Driver:  ATI Technologies Inc.

Date:  05/08/08

Version:  8.479.1.1000

This looks like a very old driver version; the latest driver for the Radeon HD 3xxx series was released in January 2013 - see http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows+7+-+32