Copy link to clipboard
Copied
Nothing more. I've tried everything I can think of. I'm Windows 7, had Quicktime which I uninstalled because it had probs. Associated the video with Windows media player. Have Flash up to date. Don't know what else to do but I would really like to use the tutorials. So far, Adobe offers nothing except self help customer service.
Copy link to clipboard
Copied
Can you post a link to such a tutorial? If it's a video, then your question may relate to Flash Player, rather than Adobe Reader.
Copy link to clipboard
Copied
I've checked flash player, windows media player, quicktime. I don't know what it is. But all I get when I try to watch a video on Adobe TV, is a black box where video should play. I just reinstalled flash player in case, but I'm at a loss. Thanks, Jann
Copy link to clipboard
Copied
Adobe TV uses Flash Player.
A black box may indicate an outdated graphics driver; see http://forums.adobe.com/thread/945765
If you need more help, tell us what browser you use.
[topic moved to Flash Player forum]
Copy link to clipboard
Copied
I use Firefox, up to date, checked graphics driver, ATI Mobility Radeon HD 5650. It's up to date.
Thanks for your input, I know it must be something simple, but I haven't found it.
Copy link to clipboard
Copied
I've just tried IE to view. I don't use it because it is so slow and klunky and I like Firefox. BUT- I could see the videos on IE. BUT - there was no closed captioning (I am deaf).
I have no clue why they play on IE and not Firefox. I have no idea why there is no closed captioning.
Copy link to clipboard
Copied
Do you have both ActiveX (for Internet Explorer) and plugin (for Firefox) installed?
Check in Control Panel | Programs and Features, or the Flash Player Setting Manager.
Copy link to clipboard
Copied
I don't have Active X.
Copy link to clipboard
Copied
ActiveX is only required for Internet Explorer, so I do not quite understand why your were able to see Adobe TV videos.
Back to Firefox: in Tools | Add-ons | Plugins: is Shockwave Flash enabled?
Copy link to clipboard
Copied
apologies, you are right, I have active X filtering in Explorer. I never use IE so hadn't noticed until you said. Shockwave Flash is enabled in Firefox.
Copy link to clipboard
Copied
No what I meant is you must have the Flash Player ActiveX installed, as opposed to the Flash Player Plugin.
But regarding Firefox, I'm sorry I have no other idea why you get a black box.
Copy link to clipboard
Copied
My experience is it is usually something embarrassingly simple, but I have never been able to play videos on Adobe TV or any of their instructionals.
Thanks for your help, we gave it a shot! JL