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I am trying to install on a Win 7 64 bit machine with Firefox.
When running the installer file the nstaller script box hangs and nothing happens, All I see is a black box.
When I close script box the installer disappears from downloads. Causing me to redownload the package.
I have had to do a complete uninstall and reinstall in the past to get this to work.
What can I do to enable the proper install?
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Hello,
What do you mean by 'script box', Can you please post a screen-shot (How to post a screenshot in the forum)?
Thank you.
--
Maria
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This is what I see and nothing happens, also the installer package auto deletes from the location I saved this. At first I thought I downloaded a trojan or a virus. File doesn't go into my trash.
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adobe is about to be kicked out of my planet i swear mcaffe is a perminent thing if you whant flash update no way to not down load and install it with out mcaffe has any one ever installed more then one antivirus on one computer .. it isnt fun and this forum o m g i cant make my own thread and any thing that is adobe flash i cant reach a damn adobe rep this is a fking joke
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Hi p1mpun,
Thanks for your comment, although not helpful in this particular thread.
There is a way to install Flash Player without the add-ons. The online installation process includes the opportunity to deselect the check-box for the add-ons. If you are not seeing this perhaps you have ad-blockers enabled on your system.
If you have an installation problem you need assistance with (aside from McAfee being installed as that has been discussed ad nauseam here and you can fine many of those threads) please start a new thread and provide all information as noted here: Please read this before you post!
Thank you.
--
Maria
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yeah i realise but i was tired of looking for the right place to post and i couldnt start a new thread and i do not get the check box options
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Hi p1mpun,
To start a new thread, go to Installing Flash Player. There are three columns on the page. The middle column has a "Ask a question" pod. Type your question here (this should be short and concise as this will be the forum subject) and click 'Ask it' the next page will have a text field to enter details on your issue.
--
Maria
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Now that we are back on topic, do you have any ideas on what my issue might be?
m_vargas wrote:
Hi p1mpun,
To start a new thread, go to Installing Flash Player. There are three columns on the page. The middle column has a "Ask a question" pod. Type your question here (this should be short and concise as this will be the forum subject) and click 'Ask it' the next page will have a text field to enter details on your issue.
--
Maria
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Hi gezapapp,
Sorry about that. I meant to get back to you on your issue and then was sidetracked by other work. I apologize.
We have received a few reports of the online installer dialog window displaying without text. Unfortunately, we have not been able to reproduce. If you'd like to help us troubleshoot this it would require running the online installer from the command-window to obtain a log file, instructions below. If not and you simply want Flash Player installed (totally understandable), you can use the offline installer posted at the bottom of this tech note, Installation problems | Flash Player | Windows.
To obtain the online installer log file:
Thanks in advance.
--
Maria
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I tried to do the installer package but failed to get the debug thing to work, I did the entire file install and it worked just fine.
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It seems the debugging information did work please see attached.
Memory Initialized (Maximum)
===============================================================================
Host Version: 3.5.4.25
"C:\Users\Geza's\Desktop\install_flashplayer14x32_mssd_aaa_aih.exe" /debug -Elevated
System: Windows NT version 6.1.7601.65536
Added url to whitelist (localhost).
Added url to whitelist (solidstatenetworks.com).
Added url to whitelist (snxd.com).
Added read only registry path to whitelist (machine\Software\Microsoft\Internet Explorer\).
Added common name to whitelist (Solid State Networks I, LLC).
Added common name to whitelist (Adobe Systems Incorporated).
Extracting skin file (/app.config.xml)
Added url to whitelist (get.adobe.com).
Added url to whitelist (get2.adobe.com).
Added url to whitelist (aihdownload.adobe.com).
Added url to whitelist (airdownload.adobe.com).
Added url to whitelist (ardownload.adobe.com).
Added url to whitelist (download.macromedia.com).
Added url to whitelist (fpdownload.macromedia.com).
Added url to whitelist (fpdownload2.macromedia.com).
Added url to whitelist (fpdownload.adobe.com).
Added url to whitelist (fpdownload2.adobe.com).
Added url to whitelist (platformdl.adobe.com).
Added url to whitelist (platformdl-stage.corp.adobe.com).
Added url to whitelist (wwwimages.adobe.com).
Added url to whitelist (wwwimages.stage.adobe.com).
Added url to whitelist (dlmping.adobe.com).
Added url to whitelist (dlmping2.adobe.com).
Added url to whitelist (dlmping3.adobe.com).
Added url to whitelist (dlmping4.adobe.com).
Added url to whitelist (get3.adobe.com).
Added url to whitelist (get3.stage.adobe.com).
Added url to whitelist (adobetag.com).
Added url to whitelist (promotion.adobe.com).
Added read only registry path to whitelist (machine\SYSTEM\CurrentControlSet\Control\Session Manager\Environment\).
Added read only registry path to whitelist (machine\SOFTWARE\Microsoft\Windows NT\CurrentVersion\).
Added read only registry path to whitelist (machine\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\).
Added read only registry path to whitelist (machine\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\).
Added read only registry path to whitelist (user\SOFTWARE\Microsoft\Windows\Shell\Associations\UrlAssociations\).
Added read only registry path to whitelist (root\http\shell\open\command\).
Added read only registry path to whitelist (root\https\shell\open\command\).
Added read only registry path to whitelist (root\.htm\).
Added read only registry path to whitelist (root\.html\).
Added read only registry path to whitelist (root\IE.HTTP\shell\open\command\).
Added read only registry path to whitelist (root\FirefoxURL\shell\open\command\).
Added read only registry path to whitelist (root\SafariURL\shell\open\command\).
Added read only registry path to whitelist (root\ChromeHTML\shell\open\command\).
Added read only registry path to whitelist (machine\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\).
Added read only registry path to whitelist (machine\SOFTWARE\Macromedia\).
Added read only registry path to whitelist (user\SOFTWARE\Macromedia\).
Added read/write registry path to whitelist (machine\SOFTWARE\Adobe\Setup\Reader\).
Added read/write registry path to whitelist (machine\SOFTWARE\Wow6432Node\Adobe\Setup\Reader\).
Added common name to whitelist (Adobe Systems, Incorporated).
189 active MIME types
WebServer thread running
WebServer Listening on 127.0.0.1:64477
Browser cache flushed (0 removed) (4602 checked) (0.48 seconds)
Browser: IE 9.11.9600.17239
Extracting skin file (mainwindow.config.xml)
Response code set [/mainwindow.html:200:0]
Accept queue size of (4)
Response code set [/images/bg-close-program.png:200:0]
Response code set [/images/icon-complete.gif:200:0]
Response code set [/images/icon-blank.gif:200:0]
Response code set [/mainwindow.css:200:0]
Accept queue size of (2)
Response code set [/images/logo-adobe.gif:200:0]
Response code set [/images/icon-complete-error.gif:200:0]
Response code set [/compact.min.js:200:0]
Accept queue size of (3)
Response code set [/images/bg-download-bar-full.png:200:0]
Response code set [/images/bg-download-bar-empty.png:200:0]
Response code set [/images/bg-header-error.gif:200:0]
Discovering default browser...
Default browser: "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -osint -url "%1"
Skin version: 2.0.2.7
Document ready triggered
Unable to extract skin file (locale/us.json)
Extracting skin file (locale/en-us.json)
Unable to extract skin file (locale/en.json)
Accept queue size of (3)
Response code set [/images/button-right.png:200:0]
Response code set [/images/button-left.png:200:0]
Response code set [/images/button-center.png:200:0]
Extracting skin file (workflow.json)
Extracting skin file (interop/downloader.dll)
Loading interop library (C:\Users\Geza's\AppData\Local\Adobe\downloader.dll) (3.5.4.25)
Memory Initialized (Maximum)
===============================================================================
Downloader Version: 3.5.4.25
Solid Core v0.82 () in use (S11)
Cwd
Torrent Agent: -SC0082-
Torrent Agent: -SD354P-
Starting manager thread
Manager state changing from (Idle) to (Start)
Manager state changing from (Start) to (Process)
completion page url {CompletionPageUrl}?exitcode=-1
Launching browser..
Command: "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -osint -url "%1"
Executable: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Arguments: -osint -url "{CompletionPageUrl}?exitcode=-1"
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Hi gezapapp,
Thank you for following up on this and running the online installer in debug mode to generate the log file. I really appreciate it. We do have an internal bug record open on this issue and I'll attach you log file to the bug record.
Thanks again.
--
Maria
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I am having the same issue.
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Hello,
This is a known issue with the online shim installer. Please use the standalone installer (applicable to your browser) posted at the bottom of the Installation help page applicable to your OS:
--
Maria
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I am sorry. I have tried all the advice on the help page but keep getting the same result. Where do I find the stand alone installer?
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Hello,
Links to the standanlone installers are posted at the bottom of the help pages.
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Maria