• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Flash Player crashing 16.0.0.257 in IE11

New Here ,
Jan 15, 2015 Jan 15, 2015

Copy link to clipboard

Copied

Having random crashing issues with flash in IE11 on Windows 7 SP1 32 bit

Installed the current Flash - 16.0.0.257

Go to different websites, both with and without flash.

Will work successfully for anywhere from 1-30 mins and then 'crash' with:

 

Faulting application name: iexplore.exe, version: 11.0.9600.16521, time stamp: 0x53114399

Faulting module name: Flash32_16_0_0_257.ocx, version: 16.0.0.257, time stamp: 0x549259f5

Exception code: 0xc0000005

Fault offset: 0x00107ac6

Faulting process id: 0x1444

Faulting application start time: 0x01d03093e6aef481

Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe

Faulting module path: C:\Windows\system32\Macromed\Flash\Flash32_16_0_0_257.ocx

Report Id: 25fa018c-9c87-11e4-ac20-6431503b4cb7


 

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: iexplore.exe

P2: 11.0.9600.16521

P3: 53114399

P4: Flash32_16_0_0_257.ocx

P5: 16.0.0.257

P6: 549259f5

P7: c0000005

P8: 00107ac6

P9:

P10:


Once it crashes there is no recovery other than a reboot. ie every website you go to will 'crash' with the flash error dialog box when trying to open the website.

Have tried uninstalling/reinstalling, clearing caches, turning off flash hardware acceleration. The last one seems to delay the problem from occurring, but it still occurs.

The same issue also occurs when using Chrome - so it's not just the IE version.

I have a customer pulling his (and my) hair out over this.


Any thoughts would be appreciated.


I noticed there's a new .280 beta available, but I am reluctant to try this on a production critical machine without some reassurance.


Thanks


Gary

Views

2.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 15, 2015 Jan 15, 2015

Copy link to clipboard

Copied

Same thing started happening to me in the last 2 hours. It just puts up exclamation marks where flash should be. I cleared flash cache, history and closed window. Reopened and exclamation marks still there.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 21, 2015 Jan 21, 2015

Copy link to clipboard

Copied

LATEST

Hi Gary and Lilc73,

I'll follow up with the team to see if there's been a spike.  As a regular Flash user on both Chrome and IE 11, I haven't seen these issues so there might be something else in the environment that is contributing.  If we can get a crash dump then we might be able to find out more.  The FAQ below should talk you through generating a .dmp but if you have problems please let me know (ccampbel@adobe.com)

How do I report a Flash Player crash to Adobe?

Thanks,

Chris

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines