I dont have a button to disale hardware acceleration..

[ashleya20070045]

When I try to play a show or movie there is a green screen with audio only.. I checked and found out I could fix this by right clicking on the screen and disabling the hardware acceleration but when I do it there is no button for it.. I only have 4 buttons not the 5th one where this is found.. Any other suggestions?

[chris.campbell]

I'm sorry you're running into problems.  What browser and operating system are you using?  Green screens usually indicate a video card driver problem.  Could you try updating your driver using the FAQ below?

Windows: how do I update the device driver for my video/display adapter?

[ashleya20070045]

I tested my adobe and check for updates for this and everything is updated. Oh and also we just bought this laptop its a HP  so its new to us haven't played anything yet. but we never had this problem on old pcs.  It's Windows 8.1 (64-bit) flash player version 13.0.0.214.. the below pic is my green screen and the small settings box where I was directed to go but don't have the right button to disable the hardware accelerator. the first pic is my driver stuff..

[jeromiec83223024 · Accepted solution]

Yeah, Internet Explorer on Windows 8.1 doesn't have this option.

You need to do the following:

http://support.microsoft.com/kb/2528233

[ashleya20070045]

Its working now.. Im not sure why it was doing that earlier but I also read sometimes you have to refresh the page a lot then it will work.. which I refreshed it more than 5xs so.. Ill still take suggestion but for now its kind of working. So Thank you for your help.

[jeromiec83223024]

Is this Internet Explorer on Win8.1?  Have you run the latest Windows Updates?

[ashleya20070045]

Yes I did.. but I was wrong it was working but that was chrome.. but the option you gave me worked for explorer.. thank you.

[jeromiec83223024]

Awesome, thanks for the clarification.  I was wondering if we had a super-weird bug for a second.