Windows 7 internet security will not allow the installation of Flash Player 17 Update

[williamm42160106]

Windows 7 internet security will not allow the installation of the Flash Player 17 update.  I have tried the direct install using the IE_AX update without success.

[_maria_]

Hi,

Is the installation returning an error, if so, please post a screenshot of the error (How to post a screenshot in the forum).

Please provide the FlashInstall.log file located at :\Windows\System32\Macromed\Flash using the instructions here How to share a document.  If this is a 64-bit system also provide the FlashInstall.log file from \C:\Windows\SysWow64\Macromed\Flash (both are required from a 64-bit OS).

--

Maria

[williamm42160106]

Shared Files - Acrobat.com

This is the information you requested; thank you for your help.

[_maria_]

Hi,

Thanks for the screenshot.  It's very helpful. Essentially, this is an issue with the internet security settings on your machine (Internet Explorer > Internet Options > Security), and not a Flash Player issue.  I Googled "internet security settings prevented one or more files from opening' and it returned numerous hits.  I'm posting a few for you, however, I'm not endorsing any of them.  I recommend you search your self and select one you feel comfortable with.

• https://support.microsoft.com/en-us/kb/2588679
• https://social.technet.microsoft.com/Forums/windows/en-US/6bd973a1-38b5-4ad2-bcf5-e90be18cc64b/your-...‌
• How to fix: These files can’t be opened. Your Internet security settings prevented one or more files...
• and there are many more.

--

Maria

[williamm42160106 · Accepted solution]

The procedures in the last link allowed the Flash Player update to be downloaded and installed.

It's unfortunate that Windows IE views Adobe as an Untrusted Site and requires a user to temporary disable the security settings for the update to proceed.

Thank you for your help.