can't install latest flash player

[alang48]

this is a mystery to me. I have always been able to update Flash Player. Today, however, when I go to install and tell my Imac

to allow the download from the Net and hit install, nothing happens. The help page indicates I should see a window asking me to

"OK" my name and password, but IT's NOT SHOWING UP AND SO THE DOWNLOAD DOESN'T INITIATE.

WHAT DO I DO?

I MAY NOT BE ABLE TO GET BACK TO THE FORUM. PLEASE SEND YOUR HELP TO MY EMAIL

{removed personal email}

HELP! I can't see my online music lessons!

Message was edited by: Maria Vargas For security purposes, removed personal email address.

[_maria_]

Hi,

Please provide the following information:

• Your operating system & version
• Your web browser(s) & version
• Your Flash Player version
• Explain your problem in step-by-step detail if possible
• A direct link to a page that demonstrates the problem
• If you get error messages, please quote them exactly, or provide a screenshot: http://forums.adobe.com/thread/1070933
  • In your case, please provide a screenshot of the entire desktop window.

Thank you.

--

Maria

[alang48]

everything you want was basically included in my post. This is the best you have by way of a response?

Alan Gelman

Florence,Montana

59833

[alang48]

Here's another response. Why the hell doesn't Adobe have an actual fricking HELP number. They aren't wealthy enough to hire a tech?

Alan Gelman

Florence,Montana

59833

[_maria_]

Hello,

Flash Player is a free product.  Adobe does not provide free tech support for free products.

Please delete whatever install files you have downloaded and download the offline installer posted at the bottom of the Installation problems | Flash Player | Mac in the 'Still having problems' section.  There will be two files.  You want to download the file(s) for the browser(s) you use.

--

Maria