Mac 10.10.3

[abby_lynn]

I have been trying to install the new version of flash player on my Mac and it continuously says that it fails. I've tried all of the options given on the troubleshooting page to help this, but it still does't work.

[_maria_]

Hi abby.lynn,

What does "continuously fails" mean?  What is the exact error message?  A screenshot of the error is very helpful (How to post a screenshot in the forum).

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Maria

[abby_lynn]

This is the message that comes up every time I try to install.

[_maria_]

Hi abby.lynn,

Thank you for posting the screenshot.  To troubleshoot the installation failure please provide the install log files as noted in the Where do I find the Flash Player installation log on the Macintosh? FAQ using the instructions here How to share a document.    There will be a total of 4 files: install.log, FlashPlayerInstallManager.log, Adobe_ADM.log and Adobe_GDE.log.

Thank you.

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Maria

[abby_lynn]

I posted the document with all of the combined files in the cloud. If you can't view it, let me know.

[_maria_]

Hi abby.lynn,

Please post the URL to the location where the files were uploaded to.

Thank you.

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Maria

[abby_lynn]

https://cloud.acrobat.com/recent

[_maria_]

Hi abby.lynn,

The URL to the file should be something like https://files.acrobat.com/a/preview/random-number,

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Maria